Get matched with top window pros in Jackpot, NV

"I ordered a part and ended up not using it as that was not the problem with the washer. They have a return policy, which I followed, only to be told I could not have a refund because the part appeared to have been attempted to be installed. This is not the case. In fact, the part was never removed from the box. They either sent me a used part or use this excuse to keep the consumer's money. Either way, it's a scam, they now have my $100 and the part."

"These windows are solid, well built and look great. I will be ordering more for my house."

"The sales call was late October, 2022. Problem #1 was the "take it now or lose the price" sales pitch. I should have walked him to the door. Two weeks later I was told 2 windows were "not possible" to make as promised. A change order was done with a more invasive installation. The 8-12 week delivery promise meant new windows by mid-February. I heard nothing from their office for months. 12 weeks became 3 months, 4 months, 6 months and NO windows, no communication. My sales rep turned this over to a service rep and didn't tell me. Calls and emails went unanswered for days and weeks. In April, I posted on their facebook page, receiving a response installation had been scheduled, even tho I had not been called! Early May 2023: Installation day comes and 4 of the first 6 windows off the trailer were made wrong. It includes one of the 'not possible" windows built as originally promised. There were 10 days of unpleasant phone calls to hash this out, with a reminder that I had signed a contract and owed them payment. They also signed a contract and didn't deliver as promised. Late May 2023: After a discount offer, I allow them to install what they have and reorder the remainder, with a 4-6 week stated delivery. 6 weeks later, they say they have 2 of my 3 windows, yet I'm owed 4! Late September 2023: Four more month yields three good windows and one still incorrect. This crew fixed 3 of the prior window installations, which were very poor. Several exteriors had caulk that pulled away. One interior window had a tape wad filling a gap behind caulk and trim. November 2023: The final window arrives and is installled, 53 WEEKS after the original sales call. Bottom line: Universal used high pressure sales tactics, is really bad at keeping promises, bad at communicating with the customer and bad at talking within the company."

"Please use our awful and continuing experience from h*** as a bellwether before you hire this company for ANYTHING. In summary (of our still on going and over a year long struggle with them) we had called for a quote on siding for the west wall of our house. A salesman came, measured the wall and convinced us to go with a special coating that will help protect from further weather damage. We paid the $5000 deposit of the full $10,000 price. Then we waited. Weeks and months went by. Every excuse was throw at us as to why the job had not been started, the weather, short staffing, lack of communication and on it went. Finally they sent a gentleman over to color match our paint. He chunked parts of our walls off in order to get paint samples, he didn't even do it in areas where there would be the new coating. Why a paint matching app wasn't used is beyond me, now we have chunks out of our walls. After that again nothing, no start date, no communication, no updates. Then we received a call from someone from the company telling us the salesman who quoted us was wrong. We needed to pay thousands more for the job to be done due to the size of the wall, that was measured and figured during our first quote. They said the salesman was an idiot and didn't know what he was doing but now this was our problem due to the wall size. We called back after some thought on the matter and said we would like to cancel the job altogether and get our deposit back. Then we were passed from person to person and finally after a struggle was put through to the owner/manager who literally said she could not comment on our request to cancel the job because she had no idea what was going on and didn't understand the situation. We have been back and forth with her for weeks. On a Wednesday when we managed to get a hold of her she said work on our job was to begin on Thursday. We had not recieved one email or phone message saying that was happening. Funnily enough that day 2 buckets of paint and 2 paint cans were dropped at our house. Nothing more, no explinations, just a paint drive by. We again asserted that we do not want the wall done by this company and we would like our money back. The manager/owner then snipped that due to our contract we would be giving up our deposit. Which I understand contracts are serious but in considering no work has been done in over a year, a mis-handeled quote, asking for more money and sitting on our deposit while no work has taken place should give us some leway points as to why we want our deposit back.This has been a nightmare of waiting, arguing, dealing with horrendous and rude customer service and now blatant theivery. We are now having to get the contractors board involved and are having to take legal action to get our deposit back. PLEASE LEARN FROM OUR MISTAKE. This company is disorganized, poorly run, and completely inept. Never ever use them for anything unless you would like to end up screwed over in the end."