Response from Southwest Electric LLC
Thank you for your response. We are very sorry to hear that you were not 100% satisfied with what you purchased. However, please be advised that the work we completed normally retails for $165.00. Also, if we were to "recess" it in the walls, the cost would be well over $200.00. Thus, at $79.00, you got a VERY good deal. We provide a "fine print" so as to eliminate any confusion or misunderstanding on what we are doing. Also, we strive to make sure we deliver an efficient, functional, clean, and operational finished product. Moreover, we keep in constant contact with ALL of customers from initial purchase to final installation. This way there is NO miscommunication or lack of understanding on what we are doing. Lastly, you were provided with the best materials in the industry for this type of work. I.E., a 20 AMP, GFCI outlet as opposed to just a 15 AMP, GFCI outlet and you were provided with a heavy gauge metal outdoor box and code compliant weather proof bubble cover. The fine print read that we would be providing a standard outlet, but in fact, you received a GFCI outlet (Ground Fault Circuit Interrupter, which is more than 10 times the cost of a standard outlet). All of which added value and cost to this project at NO additional cost to you - the end user. Again, we are sorry that you did not get what you thought you should have gotten. But, based on the aforementioned description of the work provided, indeed, you got a very high quality project at an extremely discounted price point and labor rate.