Hubbell Electro Mechanical

The service technician was knowledgeable and easy to work with. He diagnosed the problem quickly and answered all of my questions knowledgeably. I decided not to have the fireplace repaired so I can't comment on work beyond diagnostics. Hubbell is based in Santa Fe, NM and they charge a $99 trip charge per visit for my location 45 miles out-of-town that is in addition to any other normal charges. This makes them a bit more expensive than a local company.

My patio lights had stopped working - I had checked the breaker box and found nothing. Brandon explained that some breakers threw without actually moving - he found the problem, which had also been mislabeled, in about ten minutes.

Initially, the office did not tell the tech the information I had called in since I could not be home when the tech came. As a result he spent time determining the problem, saw that the system could work, but was unsure whether it would fail again or not.. Tech said to call back if the damper stuck/failed to open again. Damper failed again quickly, I jumpered into emergency operation until they could come again - a few days, since I had heat. This time, prior to coming out, the tech called, checked model of equipment, and size of vent pipe so that he could come with the proper replacement parts. Fix was quick and professional. When the bills came, I called and they said to forget the first bill, and just pay the second where they actually fixed the boiler. Further, Hubbell said to deduct from the trip charge the amount of the coupon printed from your site. Nice.

Our new home came with a radiant heat system, but no air conditioners. The top floor would get into the 90's on hot days. We called Hubbell for an estimate. John suggest we meet him the next day at a nearby home that had just had multiple units installed. Afterwards, he came to our house, looked at the layout, and suggested two units - one for the master bedroom suite and one for the upstairs living area. He gave us the quote the next day. After researching the quoted units, we accepted the quotes and gave Hubbell a 50% down payment since the units needed to be ordered. The units were installed about two weeks later. The installation was more complicated than expected because of electrical and poorly planned plumbing in the house. They kept us informed as the problems were encountered. The workers completed the work in three days instead of two, but with the issues involved, I am surprised it did not take longer. At the end of each day, the workers cleaned up the work areas. Also, they repainted all surfaces with matching paint - even in the garage! The original quote was honored even with the extra work needed. The units work great and easily cool our house now. I would definitely use Hubbell for future work.

On time, timely, responsive. I think this probably the going rate. Service excellent & beyond price consideration.

Company was very professional with prompt service reasonably priced products and excellent technicians. Highly recommend.

Plumber was on time and did work required. This company is expensive but does good work.

We called Hubbell one day for an estimate to install A/C and the very next morning John, the owner, drove 50 minutes to our house to determine what we needed. Within a day, he provided us two written estimates, one for a ducted system and one for the ductless one we eventually went with. He also gave us the opportunity to see a ductless installation Hubbell had just finished, which is what really sealed the deal for us! Once we made our decision, the installation was scheduled and completed very quickly. The installers were prompt, professional and friendly. They arrived each day when they said they would and cleaned up each day before they left. Hubbell?s customer focus is top notch. After the installation was underway, we decided we wanted to relocate one of the wall-mounted units from an exterior wall to an interior wall. This meant tearing into a twelve foot length of wall (then patching, texturing and painting it) to get the drain line outside the house. In spite of the additional work, the installation was completed within the original time and cost estimates. From the time we made the initial phone call, to the time Hubbell finished the installation was three weeks. Because we live 50 minutes out of Santa Fe, we had been unable to get any other companies to even come and give us an estimate in the time it took Hubbell to complete the job. We have had the system in place for about eight weeks and we couldn?t be happier. With the A/C running 24/7 in the middle of summer (including a nighttime setting of 68 degrees in the master bedroom), our latest electric bill was about $20 more than it normally is. Our only regret is that we didn?t find Hubbell sooner ? thanks to this wonderful company, we had a painless installation of a truly amazing product!

Mr. Hall, the plumber & Norman, the heating guy, are prompt, professional, helpful and the prices are always reasonable.

They adjusted it and tested it. We couldn't find anything like that around, they gave us a price that was last year, you can't argue with that, it was just really good. So far the quality is good. They were right here when they said they would be. They didn't leave until everything was working and okay. They went above and beyond what they needed to do. The whole job was handled with knowledge and they were a well trained staff, they worked well together. They were kind to each other, enjoyed what they were doing, a good team. The installation was done where we wanted it to be done, the location on the wall. The guys knew what they were doing, they weren't just installers. They knew the product they were working with, the science behind it, including the electrical work. They are deeply trained.

He was professional, quiet & knew his business. He told me what needed to be done. He drove back to Sante Fe to get the new motor.

Owner came to my home on a Saturday to give me a bid and determine size of system needed. Three men came to install inside and outside units and connections. They were very friendly and efficient, answered all my questions. Job took about 4 hours. Excellent clean up afterwards. No extra charges. Highly recommend this company. They did everything they said they would do and they came on time.

Replacement of our radiant heating system was complicated and disruptive, involving construction in the whole house, but the company worked with us in preparing for each day. The owner, John Onstadt, was professional and responsive as was his office staff and electrical and mechanical workers. Subsquently we have called them for assistance with other electrical work, and a repair to our a/c system (a mouse had moved into the unit outside). All encounters have been positive. We consider this company as a key resource in maintaining our property.

They did an excellent job! They had to make some changes from the initial plan and adapted very quickly. They were very professional, showed up on time, and cleaned up after themselves. We may end up using them again for some future AC needs.

They returned for a follow up and corrected a slow leak at no cost.

From the first contact for estimate to job completion this job was highly professional, courteous, prompt, and included outstanding workmanship. We will definitely call Hubbell Electro-Mechanical again for heating, plumbing, or electrical services.

The experience was excellent overall. They were very reliable, and my water heater still works. I haven’t had any problems. If I do have a question about my water heater, they’ve been responsive. They’re a nice company to work with!

I was not happy with them. They were very expensive and their attention to detail wasn’t good. I ended up having to have another company finish the work.

Overall, the experience was good. On both occasions, they were responsive and fixed the problem simply.

I thought it was fairly priced, but it took them awhile to come out to give me estimates and begin the work. However, overall, the experience was good. I haven’t any problems.

They’re a very long-term, reliable company. It’s been a very satisfactory experience overall!

They came out the same day that I called for the repiar. The cust sev is exclent polite and helpful. Have bent ove backwards to help us. A very good experience.

I’m not 100% happy. I had some issues and I emailed them, but I never heard back . Some items were installed incorrectly, and I had to fix them myself. There are cracks where the counters meet the wall, which no longer makes the seal. There were also issues with the water heater; the water heater company wanted Hubbell to be out during the installation, but they were unresponsive. However, the work that they’ve done is good and during the job, they were very responsive, but after the job is done, it’s been hard to get a hold of them.

The experience was good overall. They're very competent.

All of the work they did was done correctly, but they didn’t listen very carefully, so I had another company finish the job. They didn’t put things where I wanted them, which became a problem later on.