Hubbell Electro Mechanical

We have used them for many things, and they have been good. They are fine. They're a relatively small company. So the only problem, and its not a problem. Its the way they function. They can't get to you in an emergency. They don't have that many people.

Used the website of one of the manufactures of tankless water heaters to solicit installation services and Hubbell was one of the first to call. Talked to John who is the owner and described the scope of work to be done. Tried to schedule a walk down of the system for the estimate that would work with my work schedule but ended up having to take a morning off. The morning of the appointment I waited about half an hour past the appointment time and called up Hubbell to see if they had gotten lost somewhere. Apparently the office knew of the appointment but their technician didn't. After waiting about another half hour the technician finally showed up. The technician indicated that the office did not tell him about the scheduled appointment. The technician did a through walk down after showing the scope of work to be done. I was very satisfied with the plan of work he indicated to me with installing the new tankless water heater. I asked about a written estimated and the technician said he would have to talk to the owner John first before I can get an estimate and would take about a week before I can get it. So over a week passes and I called Hubbell and talked to John. He apologized for the delay in getting the estimate to me and indicated he had to talk to his technician to get details for the estimate and he would get back to me in another week. So another week passes and still no estimate so I call Hubbell again and talked to John. John started talking about the first steps in the job which really confused me because he wanted take out my old hot water maker which was not part of the scope of work. Then John started to try to up sales me into putting in a split heating and cooling system which would be nice but could not afford. He was generous enough to offer to fiance the new system that I did not want and declined his offer and asked if he could quote the original job. He indicated he would send me a quote in a few days. That was several months ago and new received a quote from Hubbell.

Their products have been fantastic

I like them. They are good. They are very prompt and very informative.

They were excellent. They were fabulous. They found the problem and resolved it where the other company I used couldn’t. It was terrific.

I've been really reluctant to write anything, as this was such a negative experience for me. I think I bought the coupon in late August of this year, 2014. I called to schedule the service. The young woman who answered the phone said the tech would call me back. After two days of no return call, I called again. The same young woman said she was sure someone would soon call me back. After two more business days, I called and asked that young woman if I could speak to another woman, whose name was in an e mail Hubbell Electro had sent me. That woman - forget her name - said the tech would call me back, that day. No one called back that day. I called again the next business day, asked for that woman again, and she said, "Oh Louis is here. You can talk to him." So that was at least six business days to get to talk with Louis, finally, and only because I kept calling. No one ever called back. Louis gave me an appointment for September 29 and I explained the tune-up coupon I had, which he seemed to recognize. I waited for him from 10 to 12 on Sept 29. No show, no call, no nothing. I called Hubbell Electro Mechanical and the original young woman answered the phone. I was not impolite to her, nor did I raise my voice, but I am sure it was very clear I was quite angry at waiting around for nothing, after all the trouble to get the appointment. Within three minutes of my call with that young woman, Louis called me back. He explained he had an operation and was not working and would not be for three more weeks. First he said he was surprised the office hadn't called to cancel my appointment. When I asked if it was the phone answering young woman who should have called to cancel my appointment, he immediately back tracked and said oh, it was entirely his own fault, he took all the responsibility. He gave me an appointment for October 17. He called beforehand, several times, to check in on the time, and he arrived promptly on Oct 17. He did a "safety check" on the gas boiler. I thought my coupon was for a tune up, but I was too exhausted by the whole business to try to change anything at that point. I said I wondered if I should get a new gas boiler, since mine is 30 years old. Louis gave me a proposal for a new boiler, and asked about me financing it. I said what financing did they offer. I don't finance anything, I even paid cash for my house, but I wanted to see what he would say. He did some figuring and said it would be $78 a month. I said how many months? He said "I don't know." He said the interest rate was ten percent. (Okay, nine point nine.) I thought he was crazy - a 10 percent interest rate nowadays? For an indeterminate number of months? Sounds like SCAM to me. A friend from Virginia called and said he had just fired a young man who spent all his work time trying to devise video games, when his job was insurance salesman. The fired guy was "shocked" to be fired, claiming he was doing his job. That's how that young woman who answers the phone at Hubbell seems to me - she has her "mind" completely on something else. You bother her by calling the business to ask for an appointment. You have to be angry, as I was when Louis didn't show for the Sept 29 appointment, to get her attention. Who wants to deal with people like that? I don't want any money back and I don't want any contact with Hubbell. I wouldn't have written a review, but the Angie'sList software kept asking me for one. Several times it was mentioned to me that Hubbell is in the process of opening an Albuquerque office, in addition to their Santa Fe office. Maybe things are confused because they're trying to get the new office open. Maybe it is a good company, as most of their reviews say.

They did a good job. I was supposed to get a call the morning of the appointment to confirm the time and never did. When I contacted them to make sure they were still coming they were very apologetic for not calling to confirm and waived the service call fee as a courtesy which I found very nice of them. The technician was polite, prompt, efficient and knowledgable. He did have to run out to get some extra hardware as the sconces were very heavy but he did this very quickly. I would highly recommend them.

Spoke with live phone receptionist who took name, number, email address, service address, and brief description of job. This was medium-big job of new-install two refrigerated air units into existing forced air heating. I was told to expect call or email back. Never heard from them, and moved on to other contractors. Even if they did not want to come to Edgewood from Santa Fe it would have been nice to get a call saying "No thanks" on the job.

This is the third time I have used Hubbell and each time they have been extremely responsive and professional and they never waste time. They just take care of the issue.

Plumber arrived on time and all work was completed quickly and without problems.

This was a major project, in terms of cost and the amount and difficulty of the work performed. The system is an advanced version of a heat pump HVAC, providing zoned climate control in different areas of the house by means of heated or cooled fluid pumped to individually controlled wall units in the different areas. It involves excavation, carpentry, plumbing, electrical work, roof work, landscape restoration, construction of an outdoor enclosure for the central units, and patching and painting. So there was a team of pros working several days to do the job. I can give the highest marks to the whole team for their expertise, skill, care, attention to detail, and courtesy and congeniality to my wife and me while they were working. The installed system works perfectly with no problems. My two B grades are for price, which is probably the highest price one could pay for an HVAC system for a house the size of ours (2800 sq ft), and for professionalism, the latter because of a significant error that was made in the initial estimate and plan of work. However, the owner and CEO, John Onstad, made amends for the error by reducing by half the cost of remedying it. For anyone who wants the most advanced HVAC system available today, and is willing to pay the cost, I highly recommend Hubbell.

The entire project went extremely well and was done in the amount of time we were told beforehand it would take. The clean up after the project was finished was flawless, and there were follow up inquiries as to the effectiveness of the construction and clean up. The job also involved the construction of an exterior stucco wall, making the outdoor compressor unit invisible from the street, as required by our Homeowners Design Review Board. This was also done in an outstanding fashion.

These guys are awesome. They did a great job for me, and I am very comfortable with them.

All wiring was done in the attic, out of sight. All wiring to the outside equipment was contained inside a conduit that was painted to match the house. The electrician and the installers were on time, professional and very neat. Everyone involved in this job was highly competent and we would recommend them to anyone.

At 9:07 no Doogie no call. I called Hubbell and asked for Evelyn. She was not available. I left a note to cancell the appointment.

Came promptly at appointed time. Tech was courteous and explained everything.

They were excellent. I would highly recommend them.

I called to schedule an electrician to come by to replace a breaker that was lost in a storm and replace a ceiling fan. They told me the electrician would be by on a Tuesday between 2 and 4. At 2:45, I received a phone call that the electrician would not be able to make it out to do the work that day. I was frustrated because I rushed to be home by 2:00 and they didn't call to cancel til 2:45. They could have let me know sooner? ALSO, they didn't know when they would be able to send another electrician out. "Maybe Friday", was their only response. Like I have time to just sit around on Friday just in case they show. We wanted the problem resolved quickly because it was affecting power in our kitchen. So, we went with another company who got the job done MUCH MORE QUICKLY and efficiently...less expensive than the estimate Hubbell gave too.

They're very responsive, very knowledgeable, it was a fair price and they were not able to diagnose the problem and suggest other people who could do it rather than spend a lot of time and charging me lots of money.

Went well. Have worked with Hubbell on multiple occasions over the last 5 years. The Co. is most responsive and professional. Will continue to use them and I highly recommend them.

Gave me a 2 month wait for an appointment. No one books out that far. That's a brush off.

We compared their bid with others and then checked Angies List and was pleased with the informaton. Shortly after that the eater and A/C were installed and we are so pleased.

The installation began at 8 am (they were a half hour early) and it was finished by 3:20 pm same day. 4 men were here. They worked fast and covered all areas near install site with plastic. There was barely a mess and when they left, there was no trace they were here except for the new Mitsubishi units of course. At the end of the install we were presented with a small can of paint they had filled after getting a sample of our paint. This paint had been used to touch up areas of install on the roof. They also went over how to use the remote with our units. I had requested that our install take place very soon due to the failing health of my Mother. They honored that request. John Onstead is the owner and he knows how to run his business very well. You will be well taken care of by his team of professionals. They were all extremely nice and their reliability is a huge relief. We coudn't be any happier. **Please disregard my previous review when I was not happy about applying an Angie's list coupon. They did wind up honoring that coupon.

Our experience with Hubbell has always been positive.

They were on time, explained what my options were and made suggestions. We couldn't replace the shower handles to what I wanted without doing major plumbing and opening the tile up, but he offered the option of replacing the gross old fixtures with basically the same thing- just clean and new- which we did. The circulating hot water pump works perfectly- I am no longer wasting gallons of water to get to hot! Leak is fixed in tub. They were on the expensive side- but worth it.