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Carpet Works

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

We are a local, family-owned business in Santa Fe, NM. We have been in business for over 25 years and pride ourselves on our customer service and dependability. We service all of Santa Fe and the surrounding area. Call us for free estimates on carpet cleaning, stretching, carpet repair, tile & grout cleaning, and upholstery cleaning. We are also available for 24-hour emergency response for water damage dry-out. See our website www.carpetworksnm.com. Additional phone: (505) 470-9395.

Business highlights

40 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Cleaning. Upholstery & Leather Cleaning. Carpet Repairs & Dyeing. Carpet Stretching & Wrinkle Removal. Tile & Grout Cleaning. Water Damage Dry-out. Bed Bug Cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.972 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
4%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 51-72 of 72 reviews

Dr S A.
07/2017
5.0
carpet cleaners
  + -1 more
Great job!
Description of Work: Prompt and responsive to a water based paint spill.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Bett J.
05/2017
5.0
carpet cleaners
  + -1 more
Excellent in all respects.
Description of Work: They cleaned the carpet in my RV, plus an area rug. This was my second time using this company, and they do a terrific job at a very reasonable price. Perfect!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Bett J.
09/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I had my treasured oriental rug cleaned by CarpetWorks after my elder dog had an "accident." They came to my house, picked up the rug, and brought it back a few days later. Excellent job! Excellent rates, too!
Rating CategoryRating out of 5
Yes, I recommend this pro

Matthias G.
05/2016
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Betty J.
04/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I contacted them last fall to clean my Sisal rug. They informed me that wine will not come out of Sisal. I replaced they rug and have recently had them come to clean new rug. They were on time, courteous and honest.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Carpet Works
Thanks so much for your kind review. We appreciate all our customers and pride ourselves on our honesty and integrity. We look forward to helping you again.

Sharon K.
03/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned my carpets - beautifully - for the umpteenth time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kathleen H.
01/2016
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John G.
01/2016
5.0
carpet installation, carpet cleaners
  + 0 more
unknown
Description of Work: stretch existing carpet and clean carpet for entire house

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Max L.
01/2016
5.0
carpet installation, carpet cleaners
  + 0 more
.
Description of Work: Came as scheduled to clean carpeting on lower level with stairs. We asked them to add couch cushions while they were there which they did at a very reasonable price. Showed up early, did great work, fast. They are our go-to for in the home carpet cleaning in Santa Fe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Max L.
01/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Outstanding work, as always.
Rating CategoryRating out of 5
Yes, I recommend this pro

B John S.
09/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown
Description of Work: Responded very promptly to an issue we had with two black stain marks on new off-white couches. The owner came out personally and squeezed us in between other appointments on the same day we called. They were very courteous and professional and did an outstanding job cleaning the couches. Highly Recommended!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Carpet Works
Thanks so much for giving us a wonderful review. I think you expressed in words what we honestly try to do with customer service and job performance for each of our customers. We look forward to helping you any time again.

DOUGLAS C.
07/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Response from Carpet Works
Hello [Removed member name], we appreciate the great review.

Matthias G.
04/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Steam cleaned carpets, which then looked almost like new again, except for a couple of stains that were not completely removed. |Highly satisfied; team was very reliable and professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

John G.
01/2015
5.0
carpet installation, carpet cleaners
  + 0 more
unknown
Description of Work: stretched and cleaned carpet for house

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

laurie P.
10/2014
5.0
carpet cleaners, ceramic tile
  + 0 more
unknown
Description of Work: Cleaned carpet and grout in my home. Very easy to work with. Family owned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert F.
06/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I called them to check availability for cleaning the carpet in one 250sf room...they were able to do it within 2 hours of my call, between appointments. They were quick, professional and did a very good job. They are returning to clean my marble floors as well as my outside brick floored portals.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Carpet Works
We would like to thank our customer for the good review. Please know that we will always provide you with quality, dependable service, and focus on being a company you can trust time after time. Thanks again, we really appreciate you!

Matthias G.
05/2014
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Steam clean area rug.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

John G.
04/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Stretched and shampoo carpet in entire house. Older carpets were revitalized and look much better. Far less costly than replacing carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Mary Kay P.
04/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They do excellent work. I have used them multiple times, will use them again, and can recommend them highly.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JAMES K.
04/2014
5.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara C.
03/2013
4.0
carpet cleaners
  + -1 more
They did a fine job.
Description of Work: I hired them for carpet cleaning.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Max L.
04/2012
5.0
carpet cleaners
  + -1 more
Great. See above
Description of Work: We hired Carpet Works to clean all of the carpets in a rental unit. After 6 months in a rental unit with a toddler in the family, we had multiple stains throughout. They were very accommodating of our schedule, arrived promptly, gave us an estimate right away. The service techs arrived shortly after and did an outstanding job, left the (very old) carpeting looking new. And the process they used dried so rapidly, we were able to get the baby running through again that afternoon.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350
    • 1
    • 2
    • 3(current)

Contact information

17 Calle Prado, Santa Fe, NM 87507

www.carpetworksnm.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Oriental Rug Cleaning,
Floor Cleaning and Waxing,
Water & Smoke Damage

FAQ

Carpet Works is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Carpet Works accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Carpet Works offers free project estimates.
Yes, Carpet Works offers eco-friendly accreditations.
No, Carpet Works does not offer a senior discount.
Yes, Carpet Works offers emergency services.
Yes, Carpet Works offers warranties.
Carpet Works offers the following services: Carpet Cleaning. Upholstery & Leather Cleaning. Carpet Repairs & Dyeing. Carpet Stretching & Wrinkle Removal. Tile & Grout Cleaning. Water Damage Dry-out. Bed Bug Cleaning.

Contact information

17 Calle Prado, Santa Fe, NM 87507

www.carpetworksnm.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM