Whelchel Landscaping & Construction

Dmitri came on time to discuss project. He took measurements and set a time to return with a drawing. This was pleasing and professionally done. Some modifications were made and plants were selected. There was some delay in the start of the work, but a whole team of five or six men came and accomplished the job in one day! They were neat and professional. I had concerns about the crusher-fine gravel used having only seen it online, since a large dog runs in and out, but with water, it has settled in and I love it. It would have been useful to have seen real examples of the gravel beforehand.

I originally contacted another large landscaper in Albuquerque about getting a quote on some modifications to my front yard's irrigation system along with some brick work and other odds and ends. This gentleman informed me that the size of the job was too small for his firm at this time of year and referred me to Whelchel and Gleason as they did most of his irrigation work anyway. After leaving several messages, one of Whelchel and Gleason's appraiser's called me back and we arranged a meeting at our home. I had a pretty good idea of what I wanted to do and we went over it pretty extensively. He then departed to work up a quote and upon receiving it, I saw that there were some things missing and some things added that I didn't want. This is to be expected and we agreed to meet again to finalize the plan and price. The Whelchel and Gleason gentleman came back over to our home, we went over the job again in a VERY detailed manner, making minor modifications as necessary and agreed on a final, cash price of approximately $2400. The Whelchel and Gleason appraiser stated that he'd put the job on their job board that afternoon, would swing by the following morning to get half the total cost of the job in cash from me, and they'd likely start on my job inside of 2 weeks. Overall, I was both pleased with the experience and pricing and looking forward to getting this long delayed job underway. Unfortunately, the wheels came off the next morning when the gentleman that we'd been working with from Whelchel and Gleason called me just prior to our scheduled meeting/money hand-off and told me that his boss, Jim Whelchel, didn't agree with his pricing and basically he needed to add about $1100 to the cost of the job. I reminded him that we had already agreed upon the particulars of the job and the final pricing and that we had a deal. He basically told me that there wasn't anything that he could do about the situation as his boss, Bill Whelchel had put the brakes on it. My first instinct was to let it go but after thinking about it for a time, it REALLY bothered me that this company had firmly agreed to a set price for a set amount of work then apparently decided that they weren't going to make enough money on it and attempted to boost the price substantially. I ended up calling and visiting with Mr. Whelchel and the bottom line is that he couldn't/wouldn't do the job for the money that I'd agreed upon with his employee. While I'm not going to equate this to a capitol murder case, I will say that this is VERY bad business and shows a tremendous lack of integrity and honor in their business practices. If one of Mr. Whelchel's employees underbids a job, that is his responsibility to "suck it up" and honor his company's commitment. Even if there was a small loss on the job (which I highly doubt), it is the right thing to do and could have been a learning experience for him and his other employees. Instead, I've wasted several weeks worth of effort and likely wont' be able to get my job done for at least a month or longer now. Very disappointed... Response: While I appreciate the attempt to obfuscate the facts of our interactions, the bottom line is that a verbal contract is just as binding as a written contract in the eyes of the law. Dmitri struck me as a fine young man and I don't have an ill word to say about him other than he's apparently not as well trained as he should have been. Dmitri and I didn't just merely "discuss" the job or possible prices, we agreed on a firm price down to the penny and he was coming back the next morning to collect have of said price in cash. This is as legitimate a "deal" as you can possibly strike, period. When you are the leader of an organization, you empower the people that work for you to go forth and do business for you. If they do well, you congratulate them. If they screw up, you show integrity and honor their agreements and learn from the process. This is both a good leadership and business practice that is sadly missing in some organizations.

They were efficient and completed the job on time. I would use this company again in the future. Everything was completed to our satisfaction.

Wmhile the yard looks very nice the drip irrigation system was in place has been totally destroyed. I brought it Bill Welchel's attention and we met to discuss the problem he said he would correct the drip system. IIt was finally warm enough to check out the drip system and found numerous heads from the drip system missing and parts thrown in the bushes where they were hoping I wouldn't find them. I just did. I also question that there are numerous leaking holes in the main drip system since most of the drip heads and sprayers are missing causing unseen leaks. I would not recommend this service since they did a poor job of restoring the drip system to it's original condition.

I received a prompt response to my request for information that I left on their website. Brent delivered the estimate when promised, and was excellent at communicating and responding to me on a timely basis. His customer service skills are top-notch. When the guys came to do the work, they were all very professional, courteous, and hard-working. They knew what was to be done and got right to it. I was impressed that Chris really takes pride in his work and wants to do things right--he and the guys did a great job on the grout for my tumbled brick mow strip. The guys were super about picking up after themselves. A lot of people would not think twice about leaving a mess in your yard, but I could not even tell they were here except for the work they did. When everyone was leaving after completion of the job, Corey and another guy stayed to dig a new trench and reposition one of the sprinklers as he wasn't happy with the way it was working. Again, a lot of people would have just left and not thought twice about it, but these guys take pride in their work and want it to be right. Kudos to Whelchel and Gleason for instilling and encouraging that in their employees!

We are relatively new here, we purchased this house, and there was nothing done to the house, so we had to start from scratch. Whelchel is more of a hard scape person, and not an actual plant person, and so I wasn't happy with the actual plant choices. Overall, the work was fine. We had him do a whole lot, and so we did pay additional. We had major stuff done, including trees and things like that. He needs to know more about plants, or have somebody who knows more about plants. The price was fine. There were something with plants that had to be replaced, but they did that. They built some lovely raised beds for us, and they were told that this was soil for raised beds, but it was not, it was clay, and nothing grows in clay, so I don't know whose fault that is.

Met schedule and performed work promptly and professionally. Fair price. I would definitely recommend them (Chris Gleason Landscaping).

Bill Whelchel wasn't the least nor the most expensive estimate we received, but we liked his ideas, his professionalism and opted for his services. We had bought the home in June and the back yard was drastically in need of some TLC. His team moved gravel from an area in our yard where we had sod installed. They placed fabric in all the bedding areas, covered it with existing gravel and made cobble designs around the trees. Essentially they made our back yard pop! We were very pleased with his and his teams professionalism. They arrived on time, when expected and completed the job in one day. The job turned out even better than we imagined, there were no surprises and we couldn't be better pleased. We'd highly recommend Whelchel & Gleason Landscape services.

The work was done to specifications and I was happy with the results. The workmen knew what was going on and were informed as to what needed to be done. The workmen cleaned up the site and did not leave any debris behind. The gate to my back yard was in poor condition before the job started and was in worse condition after the job was complete. I do not consider this to be the full responsibility of the contractor but would have preferred to have no damage resulting. There was a significant lag between the date the contract was finalized and the work was performed. Scheduling the install date took longer than expected. The contractor does not provide a warranty for cracking for contract work. It would have thought that there would be some warranty provided. First 60 or 90 days. At this time, there has been no cracking, so in my case a warranty was not needed.

Replaced existing concrete walkway and patio. Very pleased with the work. Also was very pleased with the clean-up when the job was finished.

From start to finish this was one of the best experiences I have ever had working with a contractor/landscaper. Brent, the estimator, came out right away, was very friendly and professional, and completed the estimate within the time he specified. Work started on time and was finished by the time requested. The workers were professional and very good at what they did. The finished product is beautiful.

It took awhile to get the work done. They were a bit overwhelmed by the response to their Angie's list "special". They were courteous and responsive. I will use them again when I have further work of this type to be done

The removed our old cracked driveway and poured a new concrete driveway. We purchased a "Big Deal" coupon and they were a bit overwhelmed with the number of people who responded so they weren't as punctual or responsive as we had expected, but they were very professional about the work. They were exceptionally clean - other than the new driveway, you couldn't even tell they had been doing demo and construction in the yard.

They over all experience was great we had some delays due to the weather but once we got past that the crew was great and the patio is so nice. The finish is great and the workmanship shows in the minute yo walk out on it. If you need concrete work done these are the guys to get it done!!!

They came out to the house and stapled down the plastic and added more mulch. They also left me two bags of mulch. They also pulled up more weeds. I am satisfied.

Brent is a very responsible and professional company representative. He was easy to work with and demonstrated a genuine concern for customer satisfaction. He stayed with me from start to finish. The work crew was composed of very fine young men who were courteous and competent. I was very impressed with the personnel from this company. When the job was completed there were a few things that weren't quite right. Brent and I surveyed the situation and agreed upon a course of action to improve the final product. Bill Whelchel immediately agreed to our proposal. The changes were made and the outcome is terrific. This company is customer oriented and truly puts its money where its mouth is. A good experience for me.

The Whelchel team was fantastic! Starting with the salesman, Brent, down to the guys who did the work!! Brent was very knowledgeable about the project and offered suggestions which we took. Everyone was professional and all work was done according to the plan. The patio was even poured a little sooner than expected and to our specifications. We are very pleased and look forward to working with them again.

The crew was here at 7:00am and were on their way at 12:00 noon - job completed including complete clean-up. The crew worked like a finely tuned machine. There was no standing around or head scratching. Every man on the 6-man crew new exactly what they had to do. It was a pleasure to watch them work. They were all very congenial and pleasant to talk to. It was indeed an extremely good experience and, without any hesitation, I would highly recommend this company to anyone. Brent, the sales person who I originally spoke to, is a delight to converse with and extremely knowledgeable. After the job was complete he came by to inspect the completed job and inquire if I had any issue - of which I had none. If you need landscaping this is the company to call!!

It rained the next day and the concrete did fine. We had to stay off the driveway for six days to let it harden without cracks. No cracks, hopefully no cracks ever.

They were wonderful. They had ideas outside of what I was thinking that I ended up implementing because they’re good ideas and recommendations. The concrete and masonry guys cleaned up everyday when they left which was great because it was a mess. The roofers did not clean so much. Whelchel had a sub-contract to do the job so I know that those weren’t his guys. They were someone he hired to come in and to help him out because of the load. The roofers were okay but the concrete and masonry guys were great. The pricing was fair. We had 3 other bids and they came in the middle.

The guy that came out was very polite but the estimate that they gave seemed to be too high. I called around to other companies and found out that their bid was way to high. They said that they would honor the most competitive price that I received. I considered taking their offer but they did not want to pull a permit from the city to do work on the sidewalk so I decided to use someone.

Brent the salesman was wonderful, he came out on time and kept us informed and involed. The crew that came out showed up on time and were very polite. The work was done very skillfully and efficiently which was great. They cleaned up everything after they were finished and we were very happy with the end result. I would highly recommend this company and we would definitely use them again.

The crew came promptly and were very professional. They cleared the area, built the frames, prepared the soil and explained that they would return the next day and complete the job. They returned and finished the job quickly and efficiently. They did a great job and now we have a large backyard patio to use when friends and family come to visit. We are very happy with the service.

When my wife and I began obtaining estimates for our project some contractors did not show up and the ones that did gave us their vision of the project, and did not consider what we wanted to do to our back yard. When Chris Gleason Landscaping came out, we were impressed with their company from the first interaction. The young man that came out (Dmitri Almanza) to give us an estimate was the ultimate professional. He listened to what we wanted and also made suggestions that were appreciated. He informed us that he would be sending a drawing via e-mail which he did and it was timely. He also followed up with a phone call to ensure we received the drawing. We made various changes throughout the estimate process and Dmitri would always call us back to set up a time to come to our home to review the changes. The day the project began, we were once again impressed with this company. When Chris and his crew got there they were professional, and on time. Chris explained what was going to happen and gave us the time table of the project. The crew impressed us with their hard work and skills. Watching them work, I continued to be impressed with the quality of the company along with professionalism and respectfulness of the crew. They were clean very throughout the project. The project was completed on time, and we were very pleased with the quality of the work. Chris and his crew are commended for the great job and the professionalism they displayed on the project. My wife and I are very pleased with the job that Chris Gleason Landscaping did for us. It began from the first interaction with Dmitri and continued with the actual job that was done by Chris and his great crew. The cost was very reasonable and work was outstanding. We highly recommend them to anyone is who is looking for a great landscaping company. THANK YOU!

They were part of our bids that we were getting for our sidewalks and all that stuff. So we actually moved forward the project as soon as the ground thawed. The lead guy, Brent, was very responsive to us. He actually came by our house during the project, checking with us to make sure that we were happy about how things were going. At one point, he had discussed something with us and we had approved it. When we started seeing how it was been laid out, he would always stop by to make sure we liked what we saw. We told him that it looked smaller than we had imagined and so we discussed, and they were able to even fix those problems throughout the project. The guys were very responsive and that was the biggest plus. That helped us design what we wanted. They were fantastic. We would hire them again and recommend them too.