Pratt Van Lines

Moving Companies, Hauling, Storage

About us

Pratt Van Lines is locally owned and operated serving the Albuquerque area and throughout the State of New Mexico. At Pratt Van Lines, we understand that relocation is much more than just moving things. It is moving lives, people and futures. That is why we insist that our moving teams be experienced and highly trained in every aspect of the moving process. We are committed to providing you with the best possible moving experience. As such, we offer the following: Superior Protection of Your Belongings Ultimate Care for Your Home Price Guaranteed in Writing At Pratt Van Lines, we provide superior packing and relocation services to individuals, families and businesses in the greater Albuquerque area and throughout New Mexico. Whether you are moving to another location within the city, are moving within the state or are embarking on an out-of-state move, we can help! For quality packing and moving assistance, contact Pratt Van Lines today!

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

Pratt Van Lines.

Services we don't offer

storage

Amenities

Free Estimates
Yes
Senior Discount

8%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.7140 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
11%
3
2%
2
2%
1
1%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 26-50 of 140 reviews

Denise P.
12/2016
5.0
moving companies
  + -1 more
FANTASTIC! I could not have hoped for a better move. Eric and Robert were on time, very professional, protected all pieces, moved around additional pieces at the departure site - they were totally flexible and just helped us move every piece that needed to be moved. In addition, they were extremely efficient and completed the move in less time than we thought would be required.
Description of Work: Move furniture from one residence to another, drop off furniture to first place and pick up other furniture, transport to final destination.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Walt B.
12/2016
5.0
moving companies
  + -1 more
I had the owner to a complete move bid, but that was too expensive for me. I used them fore the 3-hour move with two men and a truck. Most of what I wanted moved was done in that time. Very professional.
Description of Work: Move across town

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Joze W.
11/2016
5.0
moving companies
  + -1 more
The two people who moved me, Eric and Robert, were extreme careful and did an excellent job. The furniture was excellent wrapped in blankets and tape and they were a crew with a lot of knowledge to work for this company.
Description of Work: Moving big furniture from one house to another house Furniture was very special,

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92

James L.
09/2016
5.0
moving companies
  + -1 more
Very good. Prompt, attentive and professional as when we used their services before.
Description of Work: Local Move

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

LYNN M.
08/2016
5.0
moving companies
  + -1 more
It went superbly. The crew arrived a bit early, expertly packed up the items in the storage units, followed me to the house, loaded up more items, and unloaded everything at a 2nd house. The guys were very professional, friendly, carefully packaged items that needed additional protection, and were very efficient in everything. They listened and cleanly executed my staging plan in the 2nd house. I was super pleased as how smoothly this move went and it all happened in 2.5 hours.
Description of Work: Pick up household items from 2 storage units, pick up more items from a house, and deliver all items to a 2nd house. This was a Angies List special - 2 men, 1 truck, for 3 hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Lois B.
08/2016
2.0
moving companies
  + -1 more
They brought too small of a truck, so they had to make two trips instead of one. As a result, I was charged extra as it took them longer to complete the move. Overall, I was charged 3 times the amount I was charged when I used them a few years ago. They broke the glass globe on my lamb, which I am having a hard time finding a replacement for as they lamp was an antique. I had a totally different experience than I did when I used them a few years ago.
Description of Work: Moving

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0


Melissa L.
08/2016
5.0
moving companies
  + -1 more
I got this for my sister, she had a ton of stuff and really heavy furniture. Moving her in the past has always been a horrible and painful experience. So for her Bday I got 2 men a 16ft truck for 3hrs. My mom and sister raved about Robert and Eric. They were fast efficient, they knee how to pack the truck. I was worried 3hrs wouldnt be enough. They actually got everything put in the truck moved and unpacked w/30min to spare. So the moved my sister's extremely heavy marble bedroom set from her garage into her bedroom. My family was extremely happy and impressed with the service and will get them again in the future for our moving needs.
Description of Work: Moving from one house to another

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$229

James L.
08/2016
5.0
moving companies
  + -1 more
Very good. Prompt, professional, courteous.
Description of Work: Local move

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Larry H.
08/2016
5.0
moving companies
  + -1 more
Eric and Robert are the best moving team I have ever encountered. They took extreme care to handle the furniture carefully and not damage the house. There was zero damage to the furniture. I really appreciate their care and courtesy. I will certainly use them again.
Description of Work: Needed to move a truckload of wood furniture from my house into a storage location.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Michelle A.
08/2016
5.0
moving companies
  + -1 more
It went wonderfully! The 2 men, Eric and Tim (the owner) were on-time, and finished early. They were funny, joking and working the whole time. They were extremely polite, and worked very hard to wrap the furniture not only with the blankets but with shrink wrap. Nothing was broken or scratched (except for a shoe rack with a "cement???" bottom. But I honestly don't think it was their fault at all, as the material was extremely brittle.) Definitely would use them again!!! Thank you Tim and Eric for making my moving experience "uneventful" and dare i say fun?
Description of Work: Move from a 2nd story apartment to a house about 4 miles away

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Daishu K.
07/2016
5.0
moving companies
  + -1 more
Great, as soon as I paid it online, I got a call from Tim and scheduled a time for them to come and move. I paid for 3 hours of moving. I forgotten the both movers names. Both men were, very punctual, efficient, friendly, and polite. I walked them through the house to tell them what needed to be moved. They also explained the terms and conditions and asked if I had any questions. They carefully wrapped and moved mirrors, cabinets, mattress, bed frame, book shelves, refrig, and other things. Both movers moved swiftly and efficiently moving the large and heavy things within the hour and half. Got to the other house and unpacked the things in the rooms that I wanted the furniture to be in. They also reassembled the mirror and dresser and cleaned up within the hour and half.
Description of Work: Moving furniture from one house to another house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$269

Douglas F.
07/2016
5.0
moving companies
  + -1 more
The job went very smoothly. Highly recommend Pratt Van Lines!
Description of Work: Moving furniture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Cheryl W.
06/2016
5.0
moving companies
  + -1 more
Jim Pratt and his 2 man crew (Robert and Eric) arrived promptly, did a thorough and professional job. We had moved the boxes already, and they were great with the furniture. They were careful with our furniture and very courteous. Not a single problem. Would definitely recommend them and use them again.
Description of Work: Moved large furniture from a 3 bedroom house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Ed G.
06/2016
5.0
moving companies
  + -1 more
Robbie and Eric were to-the-minute punctual. They were professional, courteous and friendly. The deal I purchased was for three hours and a 16 foot truck so it was very important to me to be able to make use of every square inch of truck space and of man power. They exceeded even my best expectations for making that happen. You can really tell these guys know what they are doing and they were flexible and personable throughout the process. They packed the truck like a perfect tetris project, making certain all our furniture was loaded, quilt-padded, taped and safely placed. They were also able to get nearly every single box I had packed in to the truck (a miracle really). When we got down to the last few boxes, they made certain to choose the heaviest ones to save me and my husband any extra trouble. Wow! These guys were also very funny and brought some much needed levity to our move. We have been moving in to a house that has also needed extensive repairs and remodels and the entire process has been somewhat discouraging. Robbie and Eric took something that is normally high stress (moving) and made it a joking pleasure and really teamed with me and listened to what I needed. I'm grateful not only for the professional, precise and FAST job they did, but that they also really cheered me up and were fun to work with. Highest recommendation.
Description of Work: I used one of Angie's List specials to hire Pratt to help us with a local move. I had already done all of the packing I wanted, so I hired the company for the heavy lifting my husband and I cannot do; furniture, boxes of books etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Julie B.
03/2016
1.0
moving companies
  + -1 more
the whole experience was so horrible it was lack of compassion, and he did not have to yell at me.
Description of Work: In a horrible event My family had to pack up my sisters home. I purchased a deal on Angies List for 200.00 when he came out he wanted 475.00 we only had 265.00 in cash on hand so he accepted that. I had purchased a storage unit to have them pack up. He insisted to have other help come out and I did not want that due to the fact that I had prepaid already to have certain people at my home. they showed up and without telling me. When I spoke with him he was rude and did not care why we were doing what we were doing and I had spoke with him a week before. He wanted more money and yelled at me because he had brought more people. He was the manager. They put everything where I wanted it to be and I appreciate the men that helped. They had 15 mins at the end left but the manager was just horrible and he wanted more money on something that he decided without letting me know.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$475

Response from Pratt Van Lines
On September 25, 2015, we performed a job for [Member’s name removed]. There were 2 crew members, assigned to this job and we didn’t bring more crew members assigned to this job and we did not bring more crew members as stated in the complaint. The job description was to load a 16’ POD. Whatever remaining items that would not fit in the POD was to be delivered to her storage unit and placed into storage. [Member’s name removed] was not present for the job. She had her friend [Member’s friends name removed] meet us at her residence to instruct us what items were a priority to be loaded into the POD, and once we loaded the priority items into the POD that we would then put as much of what was remaining in her residence into her POD. Once we completed the loading of the POD, we loaded up the remaining items from her residence into our moving truck and followed [Member’s name removed] friend to the storage unit. We unloaded the contents and placed the items into the storage unit were instructed. Once the job was complete, I called [Member’s name removed] to go over the final charges. When I told her the final charges, she was not happy that we went longer than the 3 hour deal she purchased through Angie’s List. She stated that she only wanted us to work for three hours as she could not afford to pay more than that. I explained to her that typically when a customer purchases the 3 hour deal from Angie’s List that it does not always mean that’s all the time the customer wants us to work unless the customer explains that to us ahead of time before the move. [Member name removed] never did tell me personally that she only wanted us to work for 3 hours only. When we arrived at her residence that morning, [Member’s name removed] friend signed our contract that explains our services and it also states the additional hourly rate that goes into effect after the 3 hour Angie’s List Deal. After signing the contract, [Member’s name removed] friend did not instruct us to only work for three hours. We proceeded to work until the job was complete as instructed by [Member’s name removed] friend. I have attached a copy of the Job Ticket and the Signed Contract for your review. We worked a total of 5 hours on the job. You can see that the additional charges due were $204.14 for the extra 2 hours worked beyond the 3 hours for the deal. [ Member’s name removed] did not want to pay anything. [Member’s name removed] friend was explaining to [Member’s name removed] how hard we worked and that we did such a great job the she should pay something. Julia agreed to pay an extra $150.00. I accepted that amount and there her friend offered an additional $50.00 as she felt responsible for the miscommunication on the job. Please review the attached invoice to see that we were payed $200.00 for the additional time and of course we had to subtract the State Taxes from that amount. Under the circumstances, I believe we handled this is a best we could and did not make the situation overly complicated. I was the crew leader on this job and myself or my helper did not act unprofessional or yell at the customer as she stated in the complaint. I thanked [Member’s name removed] friend for her kindness and understanding and I told her I appreciate the extra money she offered to try and make it right. [Member’s name removed] friend complimented our services.

D W.
03/2016
2.0
moving companies
  + -1 more
He had one guy with him and this was his first day of employment so of course he took longer than usual. The owner helped some, took the last hour "folding blankets" while the new guy tried to do heavy lifting by himself. 3 pieces of furniture damaged althoug owner did get them repaired. One of the bent handles on my desk the owner "told me how to fix it". The whole thing took much longer than groupon I had paid so ended up paying at least $200 more than what was quoted. Buyer beware! The groupon looks good but when I am paying extra time for owner to "fold blankets", this is not ok! When confronted, he told me this was "part of the service I was paying for". I do NOT recommend Pratt!
Description of Work: He moved part of furniture from house to apartment. Maybe 3 rooms of items, which smaller items were mostly already packed..

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$900

Anthoney C.
11/2015
5.0
moving companies
  + -1 more
Completed on time and not one scratch on any item. Both individuals were caring and showed that their work ethic was great. I will be hiring them again in November. I highly recommend this vendor. Additionally, they worked to accommodate our requirement on a Saturday. Great job.
Description of Work: Move all belongings from one location to another

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Shari J.
10/2015
5.0
moving companies
  + -1 more
I would definitely use them again. The movers were careful and paid attention. Since they finished early they helped to unload my own car and move a couple of pieces of furniture already in the house.
Description of Work: 2 movers arrived on time and moved a 1 bedroom apartment on the 3rd floor to a 2 story home. They listened to my instructions and concerns and worked quickly. Even with an additional location drop off they finished in 2 hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Ronald B.
10/2015
5.0
moving companies
  + -1 more
Mr. Pratt was very courteous and professional. He wrapped every piece of furniture in a blanket and taped it. Although it took a little longer, there isn't any way that a scratch could appear on any surface. I figured on three hours, but it took two trips, so it ended up at 6 hours. They never took a break and worked into the evening. I don't think I would use anyone else.
Description of Work: Moved 2 bedroom house contents

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Sarah R.
09/2015
5.0
moving companies
  + -1 more
Company arrived promptly at 9am. Both workers were very pleasant, and extremely hard workers. Would definitely use/recommend in the future!
Description of Work: Moved 1 bedroom apartment into storage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Terry R.
09/2015
5.0
moving companies
  + -1 more
Ed and Robbie showed up right on time and asked for instructions as to what we were needing to have done. Once that was done, they began working immediately. They performed very professionally and completed all tasks without a hitch. Both men were very friendly their attention to detail was outstanding. They even performed a couple of additional tasks that my wife came up with and did them with them without hesitation. I would highly recommend Pratt Van Lines and would not hesitate to use them again.
Description of Work: Moved furniture within our home and also moved some furniture to another location.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Susan P.
09/2015
4.0
moving companies
  + -1 more
Pratt Van Lines did a great job packing/wrapping the furniture and loading/unloading the truck. Wardrobe boxes requested the day of the move was not brought on the truck. The movers placed the clothing in the customers vehicle which was not appropriate since the clothes became wrinkle. Also, the movers that worked for Pratt Van Lines failed to bring the proper tools to disconnect the hoses from the faucet for the washer machine. The customer had to contact a neighbor to come over and bring their tool to disconnect the hoses in order to mover the washer machine on the truck which was not very professional. At the end of the day we thought the job was complete but realized the movers failed to connect the washer and dryer so the customer contacted the owner of Pratt Van Lines regarding this matter. The owner sent out an employee the next morning to connect both appliances. Due to the inconvenience of the circumstances listed above the customer feels that nominal amount should of been discounted for the mishaps.
Description of Work: Pratt Van Lines moved household goods from Belen to Albuquerque New Mexico approximately 35 miles one way.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

$675

Caroline L.
08/2015
3.0
moving companies, storage units
  + 0 more
They were great workers: arrived on time, were polite, strong, careful and so efficient that they finished with about an hour of time (for 2 guys) remaining on the deal. When I asked if I could save the balance, they said no. After they called in, I thought of some other things they could move since I had another hour I had paid for. They did it, but were concerned their boss would be unhappy that they did not go onto the next job as they told them they were doing. I was also told that travel time was figured into the purchased service time. Great to get the work done, but I feel short changed and would look around before using this provider again. Good workers, not so good policies in my book.
Description of Work: Moved heavy furniture from storage pods into first and second floor rooms in new addition to house.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$150

Natalie E S.
08/2015
4.0
moving companies
  + -1 more
They were okay. I left the boxes for them to take, but then the took the bubble wrap too, which I didn't really want them to take. But I wasn't there supervising. The price was okay and they took care with the stuff they moved. Nothing that I could see was broken, so it worked out okay. They were very prompt and left the area in good shape.
Description of Work: I purchased a Big Deal to get some moving services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lora C.
07/2015
5.0
moving companies
  + -1 more
They were on time and worked steady.
Description of Work: I bought a Big Deal for $199 for a 2-Person Moving Crew for 3 Hours, Including a Truck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Contact information

128 Latigo Trail SE, Rio Rancho, NM 87124

http://www.prattvanlines.com/

Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 8:00 PM

Licensing

Insured

Licensed*

Trade License Number
54990
Trade License Locale
NM
Trade License Authority
New Mexico Public Regulation Commission
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Moving Companies,
Hauling,
Storage

FAQ

Pratt Van Lines is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 8:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 8:00 PM

Pratt Van Lines accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Pratt Van Lines offers free project estimates.
No, Pratt Van Lines does not offer eco-friendly accreditations.
Yes, Pratt Van Lines offers a 8% senior discount.
Yes, Pratt Van Lines offers emergency services.
No, Pratt Van Lines does not offer warranties.
Pratt Van Lines offers the following services: Pratt Van Lines.
storage

Contact information

128 Latigo Trail SE, Rio Rancho, NM 87124

http://www.prattvanlines.com/

Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 8:00 PM