AFFORDABLE SERVICE HEATING, PLUMBING & COOLING

Service man arrived promptly. My heater was blowing cold air. He replaced the thermocouple. He then tried to sell me a new heating unit stating that mine could go out at any time due to it's age. The cost of the service was almost $300.00. I assumed that the thermocouple was the major part of the expense because he was here for only about 45 minutes. I had no idea what that part would cost. Since then I have had to a thermocouple replaced on an electronic kiln. That thermocouple cost $14.00 plus $65 for labor. There seems to be quite a difference in price of thermocouples. Just sayin." After Affordable Service completed the work, the heater worked fine, so I think the quality was good, however, I did not like being given a sales pitch.

The job went smoothly and extremely well.

Large leak under slab. I called on Monday & they were out same day. Kurt & Bob knew what had to be done and did it. Both were very professional & efficient. Completed on time & on budget. Passed City inspection.

The crew arrived on time and had everything installed by 4:00pm that same day. Previous quotes stated that they would need 3 days and we would be without water, heat, and/or cooling for most of the 3 days.

I called this morning and they were there that afternoon as promised. Now that is what I call customer service and standing by their work.

Extremely satisfied. What was given up in cost was more than regained in service and buying local (Rio Rancho)

I had gotten several proposals for upgrading our furnace/swamp cooler to a more effiecient HVAC system and Affordable was not the least expensive, but they made recommendations that saved me a $2000 electrical upgrade and the need for a $2500 humidifier system. (The $150 Sears console whole house unit they told me about is working just fine). I accepted their final proposal on Friday and at 8am Monday a supervisor, plumber, electrician, two HVAC techs, and several trucks arrived. The final testing, programming, and cleanup was done and the last trunk gone around 5:30pm. It was not an easy installation since the furnace is in a small closet on the second floor, I wanted the condenser ground mounted, and the condensate drain had to be plumbed to the laundry room on the first floor. The crew worked as a team and solved several unexpected issues on the fly. One of the company owners even stopped by to take a look. Since it was in the 20's when the installation was done, they will be back when temperature is higher to be sure the cooling side of the system is working to specs.

Had another company diagnose the slab leak. Called affordable plumbing and they set an appointment for the next day at 0800am. Mark showed up at the house and went to work immediately. He took great care with taping off the area to protect the rest of the house from the dust from jack-hammering the slab. The repair turned out to be more complex than expected but he worked dillgently to fix it and restore hot water to the house.

3200 Northern Boulevard Northeast Rio Rancho, NM 871243200 Northern Boulevard Northeast Rio Rancho, NM 87124, Went into the warehouse to get a filter for my furnace. There was not anybody in the showroom. One person in an office that ignored me. I went to check for somebody through the rear door. The person who had been on the phone came out and told me that I was not allowed back there, He got flat irate when I mentioned there was no sign that said the area was restricted. I had originally talked with another employee, about a filter for my furnace, who came out to be screamed at, "Do not service him". Like I need his type of service. I told him to get back on the phone where he could not irritate customers. Seems they do not supply parts to customers for what they sell.

I experienced a back up of my drains on a weekend and waited until Monday morning to call for service. This was my first experience with this company. Affordable was quick to respond to my need and scheduled a service visit that afternoon. Their serviceman Mark arrived at the appointed time, was very personable, diagnosed a clogged main drain and cleared it. I was pleased with the prompt performance of this company.

My parents used Affordable several years ago for a refridgerated air conversion a couple of years ago and were happy with the service they provided so I figured I would give them a try. Me and my wife purchased a house two years ago and have been fixing a lot of things that the previous owner didn't do right or even to code in a lot of situations. I have a problem with my gas furnace where it connects to the ductwork for the house and I needed an estimate to fix that and re-install the existing furnace. Kevin called me before he came out that morning and I explained this to him. He stated that they don't re-install gas furnaces due to liability concerns. Seemed strange, but I asked him to come over and give me an estimate for that and the connecting ductwork. I was at work at the time, but my mother-in-law was here to let him in. She said he was here for about 15-20 minutes and then left. He called me at work and said "you're killing me...there are all sorts of problems going on". I was in the middle of working with a customer so I asked him if I could call him back later. A couple of hours later I called Kevin when I had time to talk and he rattled off a list of things that were wrong. I don't know building codes, but it sounded bad and some things didn't sound safe at all. I asked if he had a price for me to fix everything and he said he didn't. He told me I would have to get the manual for my water heater and give him a call back. I asked him "you were at my house right?" he replied yes. I said "well...you didn't get the make or model # then? I'm not a plumber...I don't know what information you would need and if you had that you could look it up on the internet." He said just give me a call with that information and we can talk about it on monday. I did not call back and didn't receive a call back from him. I'm taking my business elsewhere. I had another company that following monday and they were here 20 minutes and before they left reviewed all of the issues they found with the furnace and water heater and left me with a complete estimate. Thank you TLC!

I'm very pleased with the results.

I trusted them to do an excellent job be ause I had heard they had an excellent reputation. This year I had a problem with the unit that required I go on the roof to check it out. I found the pan had not been cleaned out on the AC for several years the distribution pipe was clogged not providing water to all the padding, the unit had to be greased, several bolts were loose and the belt was not properly adjusted. I checked the heating unit filter while I was up therr and it was a mess. Half in and half out of It's frame. Looking some what worn. I took pictures of the condition and called the company owner to set up a meeting to discuss the issues. He called me back and said he would contact me the next week. However I didn't hear from him. I called again and ask that he contact me to discuss the problem but he didn't even show me the courtesy of calling me back. I made copies of the pictures and sent him a letter enclosing the pictures asking for a meeting or for him to refund my money for 2012 as there is still a fall service due but I didn't hear back from him. I have had other issues with the company on general service issues also but the owner apparently doesn't value his customers enough to listen to their concerns. I was always polite with. Y request and don't understand why a business owner doesn't care about what his customers have to share that might improve his business relationship with them. I was extremely disappointed.

It went great; technician arrived early (called first to make sure it was ok to come early), and diagnosed minor problem. We were pleased he was honest and didn't charge us for something major! This is the second time we have used them (last time was for a malfunctioning furnace); we have always been pleased with their work, price, and promptness.

We expect more professionalism and attention to detail, especially at these prices.

Daniel was prompt. He quickly diagnosed the problem and noticed a problem which could easily occur in the future. He obtained all parts necessary and installed replacement parts. He checked the entire system to make sure everything worked as it should.

Jason came and inspected and repaired our furnace. Service was prompt. We called and were told to expect a repairperson within the hour; Jason was there within 10 minutes. He was courteous and professional. He was also very helpful in giving us suggestions on preventive maintenance to improve the efficiency and life of our furnace. My mother-in-law has favorable reviews for this company as well. We will use them again in the future.

I thought it went very poorly. The guy must have went in and out of our home 25 times. He had to leave our home to get a part for the shower. Then he said that the shut-off valve for the whole houses water was broken. We asked how much it would cost to fix it at that time, and he said that he couldn't fix it right then. Then, he went into the garage and looked at the water heater and also was looking at the radiant heater. He started turning dials on the radiant heater and told us that the service man that came before gave us bad advice. It seemed like he was just buying time to just charge us more.

I am very pleased with my new faucet. Tech arrived on time, completed the work promptly, cleaned up when done, and took the old faucet with him when he left. Their techs always give an estimate before starting work, explain what they are doing and why, and answer questions/provide the customer with care and usage advice.

They did everything I asked for and completed the job in one day. I had an unusual request in that everything except for the corroded duct be removed "gently" and turned over to me, which they did. They cleaned up after completion and provided us a briefing on system operation and maintenance. They pulled permits the day of the job and city inspectors signed off one week later with no corrections required. All employees we dealt with are personable, professional and knowledgeable.

estimated in advance very professional work done on time for the estimated price no problems

Bill & his crew replaced the swamp cooler & furnace that I'd been putting up with with a high efficiency central air & furnace combination. The work was preformed quickly & professionally with minimal disruption to our lives. He also installed a thermostatically controlled attic vent fan where the swamp cooler had been located, allowing the new A/C unit to work that much less. Before any of the work started, the ducts were thoroughly cleaned of all the dust that the swamp cooler had been sucking in for the last couple decades, and the units have been operating without a hitch since day one. The installation of an electrostatic air filter (HEPA quality) in an area I was led to believe wouldn't hold one has helped greatly in reducing the dust & allergens, as well.

He was intelligent and courteous. He worked quickly, knew what he was doing and didn’t him and haw. He came out right when we needed him to.

They were very efficient and professional. I have 2 autistic children and they didn?t upset them. They cleaned up after the job and I never had any issues. I will use their services in future.

They asked how many ducts I had and I said 14. It was a big amount so I said thank you very much and hung up. They were polite and gave me the information over the phone that I wanted. I have no complaints; it?s just that I thought they were quite expensive. I would say get some estimates because I would say that the prices must vary. I may go ahead and call around and just see what the going rate is. They sounded professional over the phone.