AFFORDABLE SERVICE HEATING, PLUMBING & COOLING

Everybody that I dealt with was very professional, friendly, knew what they are talking about.

They are the only company near me and they were good.

I strongly advise against hiring Affordable Service. Do not let them onto your property. We hired them to replace our hot water heater in our home in Rio Rancho, NM. The technician had an accident that caused costly damage to our home. Ok, every company will suffer an occasional accident. We expect any reputable company to resolve such a situation, so we remained calm when they accidentally started a house fire. Unfortunately, we chose the one company that will NOT clean up their accidents! They caused thousands of dollars of fire/smoke damage to our home, have thus far refused to fix it, AND they expected us to pay full price for this service. The damage: A wall of our house was set on fire during the installation. The hot water heater is next to the air conditioner intake, so the entire house was quickly filled with smoke. The technician cut a hole in the drywall and to quickly extinguish the burning insulation. However, the smoke was so thick that we had to spend the rest of the day outside and eat out for dinner. It would turn out that our home needed professional smoke treatment, for which Affordable Service refused to take proper responsibility. Keep reading for the details, or else just go choose a different company to hire. The rest of the story: The house still reeked of smoke by bedtime, so we resolved to sleep in our smallest bedroom with our two Austin air filters running. The company did at this point offer to put us up in a hotel that first night. The next day the owner’s daughter, Leah, came to assess the damage. As soon as she entered the house, she acknowledged that it smelled like smoke. She surveyed the damage and suggested patching up the hole that had been cut in the wall to extinguish the burning insulation and cleaning the ash out of the air ducts. We let her send someone to clean the air ducts, but this did not remedy the smoke smell. Keep in mind that for the first couple of days we had sore throats and burning eyes from occupying a smoky home. We decided to hire a smoke expert to tell us what was up. His consultation cost us $200. The smoke expert said that the burned material in the wall and around the air conditioning intake needed to be replaced, THEN the ducts cleaned out (as ash was continually being sucked into the air ducts - so Affordable Service’s air duct cleaning proved useless, as they are not fire experts), and then we would need to vacate the home for at least 24 hours and have it filled with ozone and hydroxyl to get rid of the smoke smell. This fire damage treatment would cost more than $3,000. We sent the estimate to Leah. To make the rest of this story short, after weeks of wishy-washy emails with Affordable Service, it was clear that they were reluctant to hire a smoke expert to repair the damage they had caused. In addition to refusing to remedy the damage, they also wanted US to pay the rest of our original bill (we paid 50% up front), and leave it at that! My husband finally sent a blunt list of what we expected from Affordable Service. (We had been expecting them to come to US with a similar offer of resolution – wouldn’t you if a company accidentally set your home on fire? - but we were shocked when they did not). We told them that we expected them to pay to have a professional repair the damage to our home, finish inspecting/certifying the hot water heater that they had installed, replace our air filters that were full of smoke/ash, and – let’s be real – reimburse us somehow for the suffering and inconvenience of living in a smoke-damaged home for weeks, perhaps by offering an extended warranty on the hot water heater and/or giving us the darn thing for free or at a discount. Affordable refused and said they would turn the case over to their insurance. Six months later we have yet to hear another word from them. Please do not invite Affordable Service onto your property. They will NOT take responsibility for any mistakes they may make. They will expect you to pay for it.

Initially, great. Noah came to the house to give me an estimate. I felt like he was thorough. He gave me the estimate on the spot. While I liked the price, their financing rate was higher than another company I'd received an estimate from. I asked him about it, and he said he'd look into it. I sent him a couple of emails about it, but he never responded. He did call me once to say he had a meeting set up with the bank that had the lower interest rate. He also tried to pressure me at that time by saying "I've already been told prices are going up in September". I wanted to wait to see if he could do better on the interest rate. I never heard from him again. I can only assume there was never any meeting scheduled. Too bad. Starting over.

Price was lower than other estimates. Noah was great giving estimate and working with. Installers were on time, friendly, and done when stated they would be.

Teck came out and checked overall system. Needed new cooling coil and other parts. Parts were ordered and time to install was given at that time. When the time to repair unit, tech's did an outstanding job of removing old parts and installing new parts. They checked system and recharged unit. The system works great. Tech's cleaned up all areas.

It went very well. Quick, friendly and knowledgeable service. Daniel explained the issues and options, replaced the thermostat and thoroughly checked the furnace operation after the repair. He also showed me how to program the new thermostat. Excellent service!

Nice workmanship and it all works as designed for the price quoted.

Very well. Tony S. fixed the problem, and I have a working and very satisfactory toilet again.

Adam was a consummate professional.

I have a contract with them to come out twice a year. They will also come out if I have any difficulties. They have always been satisfactory for me. Their quality is good. They are punctual. When they set up a time between 1-3, they usually show up at 1. They also make it a point to call before they actually arrive at the house. One of the things I like about them, is that they have gone electronic. I sign off on whatever it is, and then they send a email to me containing a document of what they have done.

I have used them since 2002. We started to use them when we installed the heating and air conditioning unit.

Fixed, by replacing. very informative. Fixed wires. Excellent service

Great work, showed up on time, install was professional. The workers were very nice and professional in the work they did, felt like very thing was first class. Now just hoping the cleaning of the duct work and inspection go just as smooth as the install.

I needed a check up on my air conditioning unit and called affordable in hopes of getting a technician out sometime this week. They said they were just swamped and that I could understand so made an appointment for next week... They then called me back and said would I like to have it done that day so set it up for in the afternoon..To my surprise the technician called me and said I will be there in 15 minutes...Wow that is service,,,Rick arrived checked my unit and then had to go back and pick up some Puron as he said it was low...Added that and checked to make sure everything was running right in the unit ..Could not ask for better service. I have used Affordable before and they have always, always been the best...Cannot say enough good things about them...

Very responsive; the plumber arrived at my house within 40 minutes after the initial call on late Saturday afternoon. Good service and very friendly; the problem was fixed very quickly and professionally.

Very Well. Greg spent a lot of time checking everything out.

I have waited many months (since last summer, it is now late Feb.) to give Affordable to "make good" on their promise to refund the cost of two service visits resulting from their lack of discovery of the source of a ceiling leak. I had informed them what we strongly suspected was the issue prior to the first appt. It was also noted on the invoice. The technician told us we were wrong and it was our roof. Roofers told us it wasn't our roof. We called Affordable again and they sent out a second technician who also said it was our roof. We paid for both of these "diagnostic" appointments. We again had several more roofing companies come to our home and they all kept telling us there was NOTHING wrong with our roof and the leak was not consistent with roof damage. Meanwhile, my roof is leaking and sagging more daily. Finally, after a lot of money and over a month's worth of damage to my living room ceiling a kind roofer did the work to discover the cause, which was the exact issue we had reported to Affordable. It was fixed that day. I contacted Affordable several times and spoke with Noah and after consulting with the owners let me know he would honor my request that they would return the diagnostics fees we paid. I have called him several times on his cell and office and each time he promises to take care of it "personally". I paid for inept diagnostic services which resulted in over a month's delay in identifying the problem and have a ruined living room roof to show for it.

Quality so far, I think it fine. Responsiveness very good. Just one person came out. It took about an hour, hour and a half. They showed up when they were supposed to, they came when I called. They told me what they were doing and what was wrong, and how much it was going to cost. It was all fine, no complaints at all. Left area very clean. It was all good!

called Affordable Service to replace my single capacitor to dual capacitor for the outdoors AC unit. The technician, Greg, came on time and provided a quote of $192 dollars. In addition, Greg recommended the installation of a hard start kit. He said that this would be an additional $317 dollars. He also offered a 10% discount so the overall bill with tax was $510. The repair took about 10 minutes and it was really a single repair because all he had to do was open the unit, replace the capacitor, and connect the hard start kit. Upon research, I found that both parts cost at most $100 in total (probably much less). The whole repair should have been no more than $200. They are not "affordable" and I would not recommend their service.

I believe I gave all the details in the statement above.

Very happy with the plumbers, their helpfulness and pleasant attitude. Would wish such service was much less expensive, but assume their charges are fairly standard. We've always had excellent service and response from Affordable.

They have always been very helpful, responsive, and quick when we needed any heating and air conditioning or plumbing stuff done. Their work seems to be very good.

Bob and Brian arrived as scheduled to install the utility sink. It was not an easy job as they had to cut an access hole through a wall in garage below the furnace to thread the plumbing from the water line to the sink. Very thorough and neat job, they even swept up the area when finished.

The technician had to come out three consecutive days but was unable to properly diagnose the problem until he was assisted by a senior technician who determined that the problem was a "MXV" valve. This was after I had already paid nearly $700 for the previous work that was probably not necessary. As it turns out, the "MXV" valve was changed out less than one year ago so it was still under warranty. The good news was that they had refunded all my my money.