Get matched with top subcontractors in Cuartelez, NM

"This was a trial job before a potential kitchen removal. It involved moving our boiler a short distance, walling off the area, fixing the floor, some electrical. The Babcock family themselves professional but didn't follow thru with the subs. The subs were only concerned with doing the fastest, cheapest job they could do (classic example is on the plumbing rework, the plumber substituted PEX for copper and the former isn't rated for the latter job)."

"Service was done quickly and efficiently."

"Jod was done quick"

"Was in need of plumbing work and repair that was part of a water heater failure that also caused damage. Called and asked if they service our area, they said they did, and I asked to have an estimate. After several calls, we succesfully arranged for the plumber to visit, and Jorge & Brad arrived as scheduled. Both Jorge & Brad seemed knowledgeable and responsive. They said there would be no charge for the estimate and they would prepare it for me to receive by the following week via email. More than a week later, no estimate had I seen. Had to make multiple phone calls to find out where the estimate was. After more than a week of phone calls & promises of return calls that they never fulfilled, the person answering the phone (Karesse) said that Jorge had sent the estimate to a "VP for approval." To my surprise, I got a phone call the next day, but it was just Karesse again to say that they were looking into the matter and were going to get to the bottom of where that estimate could be. This sounded good, but resulted in nothing at all working with Roadrunner. After another week had gone by, more phone calls resulted in being told the same thing again and again, with no one stepping up to be responsible nor actually get the estimate to me. I requested to speak to a manager and was told no one was available to speak with me. I asked for a manager to call me and put a condition on it, "if they actually care" to fulfill on having our business and doing what they said they would do. Already a month went by without the estimate, and the last time I spoke with Roadrunner, all I got was one last phone call from Karesse saying that this was important for them to resolve so they would call the next day. I never heard from Roadrunner that next day nor ever again and never received an estimate. It is clear they do not value customers and do not know what integrity is nor what it is to fulfill on the basics of being reliable service providers in our world. Not recommended as reliability to deliver on services and customer care are not what they are up to."

"Felipe and his crew did a large project for me (back porch) and myriad smaller items to repair our new home. Short version: I'll definitely be using them again and recommending them, but you need to be engaged. They are not a set-and-forget crew. In general, the quality of the work is high. The porch is exactly as we imagined it and we're quite happy. The only issues I have with some of the work is the fit and finish. Roofing nails missing the joists weren't redone, so now there are nails hanging into my porch. The ramset nails they used to attach the base plate to the concrete pad had some kind of wax/rubber around them which wasn't completely removed prior to painting, so there are weird nubs sticking up on the base plate. Some of the screws on door moulding weren't puttied over. The biggest issue I had with them was communication and scheduling. Felipe forgot a few parts of the project and things got dropped a few times. It worked out because I was paying close attention, but I think he may just have too much going on so things will fall between the cracks. Scheduling was a regular issue. Our project took place right outside of our bedroom, so we wanted to know the night before if they would be there. It was about 50/50 whether they'd give us that heads up. They also broke an expensive high security lock and I was not reimbursed or discounted. On the scale of the project, it was a rounding error in cost, but it's the principle of the matter on that one."

"A BUNCH OF SCAMMERS BEWARE!!! LIAR AND THIEFS I’ve had nothing but bad experiences with this company NICK the one who promised me stuff on my set of blueprints the company never did and when I told them they never held up to their agreement I was supposed to get a full set of big prints now they want to charge me extra 500 to send them when I can get it way cheaper are you ridiculous I’ve all ready paid 7000 and that I never got quoted I was quoted 4000 and then they hit me an extra 3000 grand nothing but headaches and problems with them no communication or nothing and all I got was a bunch of lies and broken promises and never knew who I was gonna speak to the next time I called my project kept getting handed off I’m hoping when I take these to my county they don’t laugh at me AND IM TALKING TO A LAWYER"

"Been very happy with this contractor. That have been responsive and helped me a lot."

"Angelo is very easy to work with. He is highly professional, helpful and gets projects done. He diagnosed the problem with my boiler, ordered the part needed and fixed the problem on the very same day the part arrived. I highly recommend him. "