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Town & Country Plumbing Heating Cooling LLC

Plumbing, Heating and Air Conditioning, Drain Cleaning,

About us

We are a second generation company opened in 1960 by Titus (Tim) Wingerd in Los Lunas, New Mexico. Nelson Wingerd began his training under his union trained father as an elementary-age kid going along on service calls evenings and weekends. Having gained much more training, earning a BA in Economics and Business Administration, and 30+ years experience in plumbing, heating and air conditioning, Nelson opened the business in Albuquerque in 2009 where he and Janel, his wife of 34+ years, live. We are happy to serve you in Albuquerque, Bernalillo, Corrales, Los Lunas, Placitas, Rio Rancho, and Tijeras!

Business highlights

16 years of trusted experience

Services we offer

We can repair or replace plumbing, heating & cooling system components like water heaters, faucets, toilets, sinks, garbage disposers, leaking pipes or drains, natural gas pipes, reverse osmosis units, etc. We can repair or replace air conditioners, boilers, rooftop air conditioners/furnaces, condensers, furnaces, swamp coolers, indoor air quality filtration units, thermostats, humidifiers, evaporative coolers, water heaters, softeners, wall heaters, natural gas piping, water & sewer piping.

Services we don't offer

If you cannot find your concern listed, please call us at 505-292-5856. Most likely, we can help you! We help you feel comfortable with us by being prompt, professional, courteous and respectful of your property. And we clean up the work area when we are finished. Our company is licensed, bonded and insured to provide all these services so you can have peace of mind!

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7115 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
4%
3
3%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 26-50 of 115 reviews

adele G.
10/2015
3.0
plumbing
  + -1 more
He was knowledgeable, on time, did a good job etc. But for barely two hours work the labor was $400.00!!!!! I guess they charge $200.00 per hour which is way more than any plumber I've had. It was not after hours or an emergency. I was so stunned by the charges but I had not asked what the hourly rate was never thinking it could be so high. There were no other charges on the bill since I had bought the faucet and there were no breakdowns on the bill-just labor listed.
Description of Work: He took out an old faucet, sprayer, control handle and soap dispenser and installed a new one.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$400

Jerry B.
10/2015
1.0
plumbing, water softeners
  + 0 more
Plumber came a day early but was punctual as the the hour. After looking at the 2 flex lines that needed to be purchase for about $50 and the 1/2 ID tubing to be used for drainage at the cost of about $15, his bid came in at $973. So with Parts at $65 he's saying it's going to take him 9 hours to install a water softener. I would be very careful if you plan on using Town & Country Plumbing.
Description of Work: Provided an estimate to install a water softener. He came the day before he was schedule to come and provided an absolutely outrageous estimate. The high estimate so far has been $600 and when I called the provider of the softener they said that was a ridiculously high bid. The feeling I got was that since I wear a suit and tie to work he figured he could take advantage of me. The low bid has been $150 with the median $375 so his bid is way out of line and speaks volumes for this guys integrity.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
punctuality
1.0

$973

Response from Town & Country Plumbing Heating Cooling LLC
Our quote had nothing to do with your suit and tie, only with costs of operating a professional business. No thanks for your outrageous review!!

Justin J.
10/2015
5.0
plumbing
  + -1 more
Called and the provider came out same day to replace faucet! He was very nice and cleaned up after himself!
Description of Work: Replaced kitchen faucet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Town & Country Plumbing Heating Cooling LLC
Glad to be of service!

Josh B.
08/2015
5.0
gas leak repair, plumbing
  + 0 more
Was available the same day i called, came the time he said he would and was done very quickly.
Description of Work: Came it to cap off a gas line where the old gas dryer was.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Nicole C.
07/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Only problem I had was that I was out of town and wasn't able to validate that the equipment was not working. I recently bought the house and was the first time the swamp cooler was used. I am not familiar with this equipment, so it is very feasible. I was happy to return home and find everything working.
Description of Work: Provided the basic service and determined there was some faulty equipment and replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Rene M.
06/2015
5.0
plumbing
  + -1 more
Over all good experience. The installers were professional and got the job done quick.
Description of Work: Installed new Mastercool Evaporative cooler Unit. Replaced old one.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Bettie K.
06/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Actually everything went fairly well. I did give approval for the additional changes; however, it would be best to sit down and go over the additional costs before the job is completed to prevent "sticker" shock.
Description of Work: Re-calibrated the swamp cooler, changed the pads, installed a digital switch as the other one was not functioning properly, shut down the heater, and got the swamp cooler up and running.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$520

Sean A.
06/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
We discussed the size of the house to select a cooler size, and Nelson felt we should upsize a bit from the last one. The last cooler was just sufficient, so I agreed with him. When they showed up there were a few extras that were needed -- like completely rewiring the controls. I wound up paying a bit more for that extra work than I expected, but it was not unfair at all. A few weeks after installation we had a minor issue with a leak through the vent and Nelson came out and addressed it. Overall I was very pleased with the speed of the response and installation and I would definitely call Town & Country again.
Description of Work: Install a new evaporative cooler and inspect the furnace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Bruce N.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
Use Angie's List coupon for replacement of my swamp cooler with 4000 cfm downdraft cooler for $1399.00. Coordinate a meeting time with Nelson and he was prompt and ready to go. After removing my old cooler, which is at least ten years old if not older, he showed me where the duct work was badly rusted away. Since the duct work had to be manufactured Nelson could not complete the work until the following day. Nelson return the next day at ~12:30 and spent until 7:00pm getting the new duct work, swamp cooler, and sillcock installed. The duct work and the sillcock installation was not part of the $1399 deal and the total cost of the project was ~ $2600. I believe the price to be fair for the amount of work performed and how professionally it was accomplished. Overall, very satisfied.
Description of Work: Swamp Cooler installation with replacement of rusted out duct work and new cooler sillcock with swamp cooler adapter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Evangelina M.
05/2015
5.0
plumbing
  + -1 more
Excellent service performed in 15 minutes . Very courteous and polite , I definitely will call him again
Description of Work: fix the tub pull up diverter

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Theodore S.
05/2015
5.0
drain cleaning, plumbing
  + 0 more
Went spectacularly. Wonderful experience. Reasonably-priced.
Description of Work: Fixed the pump on my jetted bathtub. Nelson was prompt, courteous, respectful and efficient. When no one else wanted the job Town & Country did not hesitate to accept the challenge. The pump was not responding and I thought for sure I would need a new one, but Nelson did not give up and soon had it working better than before. I highly recommend this company for TV your plumbing needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$311.82

Response from Town & Country Plumbing Heating Cooling LLC
Thank you for taking the time to write a review and for calling us. Accessing the pump from under the house was challenging! We're glad you are pleased with our solution to the problem.

Dana B.
04/2015
5.0
plumbing
  + -1 more
Excellent service. Punctual professional and efficient. Could not have asked for more.
Description of Work: Set up Master Cool evaporative cooler

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Response from Town & Country Plumbing Heating Cooling LLC
Thanks for allowing us to serve you. We really appreciate it!

William H.
03/2015
5.0
plumbing, water heater repair
  + 0 more
Arrived early on the same day as the call. Fixed the problem in an hour.
Description of Work: Had a leaking pipe from hot water heater to home hot water line. Replaced the connection and sealed the pipe. Also drained and cleaned the tank since it was empty. Was fast and responsive and very professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Town & Country Plumbing Heating Cooling LLC
Hello (Member name removed), Thank you for taking the time to write a review of our service. We really appreciate it and look forward to serving you again. Best regards, Nelson Wingerd

Jennifer M.
03/2015
5.0
drain cleaning, plumbing
  + 0 more
The plumber came in and showed me where the back up was. He even showed me how to fix it in the future without a plumber. I was very impressed with that!
Description of Work: I had a stopped up kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Town & Country Plumbing Heating Cooling LLC
Thank you for taking the time to write a review on our service. We appreciate it and look forward to serving you again!

Vicki O.
03/2015
5.0
drain cleaning, plumbing
  + 0 more
He was very nice and professional. I had a fussy kitchen sink for about 6 months where the water would drain slowly. Eventually I called Town & Country and he did a very thorough job cleaning out the kitchen sink pipes. It took quite awhile for him to get the pipes cleared but he did a great job.
Description of Work: Unclog my kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Town & Country Plumbing Heating Cooling LLC
Thank you for taking the time to write a review on our service. Our highest priority is your satisfaction and we guarantee our work to prove it. Sometimes when there is excessive build up in the drain it takes more time to clear the obstructions. Please let us know when we may serve you again!

Randall S.
01/2015
5.0
plumbing
  + -1 more
Very knowledgeable. Did the job quickly. The job cost more, because I had him also install a new drain pump and drain, so the swamp cooler would be easier on the roof.
Description of Work: Got my swamp cooler and and running and installed a drain system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Town & Country Plumbing Heating Cooling LLC
Hello [member name removed], Thank you taking the time to write your review. We appreciate it. Please let us know wheb you need help again. Best regards, Nelson Wingerd

Ginger B.
12/2014
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Very well, they advised me of an issue with my damper and said we could fix that in the Spring, so the swamp cooler would work properly and not rust the heater.
Description of Work: Turned off air conditioning, turned off heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Town & Country Plumbing Heating Cooling LLC
Hello Ms. [removed member name], Thank you taking the time to write your review. We appreciate it. Please let us know wheb you need help again. Best regards, Nelson Wingerd

Amber A.
11/2014
5.0
plumbing
  + -1 more
He was early, professional, and did a great job.
Description of Work: I bought a deal for a service call and an hour of labor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$176

Rita C.
09/2014
5.0
plumbing
  + -1 more
Nelson came to my home and unclogged the kitchen sink as requested. He was prompt and even came the same day as I called which made life so much easier for me. Thank you Nelson! He worked quickly with no mess and cleaned everything up after the task was done leaving nothing behind. I would say that Nelson was most capable and professional. I will be calling him for plumbing problems in the future.
Description of Work: Nelson came to the house and unclogged the drain in my kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from Town & Country Plumbing Heating Cooling LLC
Hello Ms. [removed member name], Thank you taking the time to write your review. We appreciate it. Please let us know wheb you need help again. Best regards, Nelson Wingerd

David D.
09/2014
5.0
drain cleaning, plumbing
  + 0 more
Had a clogged kitchen drain; I called Roto-rooter first; they quoted a price of $160 to unclog my kitchen sink. I thought that's way too much. I then went on Angie's list and looked up plumbers; I was lucky to find Town and Country because the posting included a promotional coupon and with the coupon my price was $85. Still costly just to unclog a kitchen drain, but that's a seventy five dollars difference. Sure I had to wait a day, but the service was prompt and courteous and I'd definitely recommend the company. I like to use providers who include coupons, and I'm pleased that Town and Country included one.
Description of Work: Un-Clogged drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from Town & Country Plumbing Heating Cooling LLC
Hello [member name removed], Thank you taking the time to write your review. We appreciate it. Please let us know wheb you need help again. Best regards, Nelson Wingerd

layli F.
09/2014
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
We were able to purchase a toilet and other supplies from the plumber. The angie's list coupon paid for the labor. I got a phone call since I am out of state to pay for the remaining balance with my credit card. I have called and left my phone number to speak in person. I didn't want to leave my credit card info on his answering machine. So I am waiting for a call to settle the bill. My grandchildren and family are happy with the new toilet.
Description of Work: installed a new low flow toilet and removed a older toilet. Installed a new gasket and seal. the provider emailed the day of installation asking about parts he would need. I gave my authorization to purchase a low flow toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Bonnie D.
09/2014
5.0
plumbing
  + -1 more
Nelson Wingard provides a whole bunch of services in a timely and professional way for a great price. I would definitely use him in the future.
Description of Work: Nelson Wingard provides a whole bunch of services in a timely and professional way for a great price. I would definitely use him in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$417

Christopher M.
09/2014
5.0
plumbing
  + -1 more
It went very well and that's why I think the provider deserves high marks on all things but price. This isn't a knock on the provider per say, but I purchases a deal via some advertised angies list deal. That price was not enough to cover the final cost of installation. I felt like I had to pay 2x what I originally thought was going to be 1x. Maybe the angie's list deals aren't all they are cracked up to be. I don't feel like purchasing a deal is worth it. It's better to just talk with a provider and get a final cost rather than something that looks like a bait and switch for cost (e.g. the deal was the bait, but the switch was the actual cost).
Description of Work: Fix an outside faucet from leaking

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$400

Response from Town & Country Plumbing Heating Cooling LLC
Please read the Angieslist Deal Fine Print. It says parts are not included We provide honest work at fair prices. Give us a call at 292-5856!

Priscilla A.
09/2014
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
swamp cooler pump was replaced. Very professional and prompt.
Description of Work: diagnose swamp cooler not blowing cold air and replace pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$50

christian T.
08/2014
5.0
drain cleaning, plumbing
  + 0 more
The job went well, Nelson was the person doing it. He showed up on time, a little early actually, and then started working. Ran the snake as far as he could, including a right angle to the bathroom. Everything drained fine afterwards. Recommended. Paid for using a special deal on Angies List, not sure what the full rate would be.
Description of Work: Cleaned the kitchen drain lines.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Contact information

4317 San Pedro Dr NE, Albuquerque, NM 87109

http://www.TownAndCountryPHC.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
MM-98 Lic. 365575
Trade License Locale
New Mexico, USA
Trade License Authority
NM Regulation and Licensing
Trade License Expiration
05/31/2019
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Drain Cleaning,
Water Heaters,
Dryer Vent Cleaning,
Natural Gas Lines,
Water Coolers,
Water Filtration and Softening,
Appliance Repair,
Propane Sales Services,
Sewer Cleaning,
Drain Pipe Installation

FAQ

Town & Country Plumbing Heating Cooling LLC is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Town & Country Plumbing Heating Cooling LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Town & Country Plumbing Heating Cooling LLC does not offer free project estimates.
No, Town & Country Plumbing Heating Cooling LLC does not offer eco-friendly accreditations.
No, Town & Country Plumbing Heating Cooling LLC does not offer a senior discount.
No, Town & Country Plumbing Heating Cooling LLC does not offer emergency services.
Yes, Town & Country Plumbing Heating Cooling LLC offers warranties.
Town & Country Plumbing Heating Cooling LLC offers the following services: We can repair or replace plumbing, heating & cooling system components like water heaters, faucets, toilets, sinks, garbage disposers, leaking pipes or drains, natural gas pipes, reverse osmosis units, etc. We can repair or replace air conditioners, boilers, rooftop air conditioners/furnaces, condensers, furnaces, swamp coolers, indoor air quality filtration units, thermostats, humidifiers, evaporative coolers, water heaters, softeners, wall heaters, natural gas piping, water & sewer piping.
If you cannot find your concern listed, please call us at 505-292-5856. Most likely, we can help you! We help you feel comfortable with us by being prompt, professional, courteous and respectful of your property. And we clean up the work area when we are finished. Our company is licensed, bonded and insured to provide all these services so you can have peace of mind!

Contact information

4317 San Pedro Dr NE, Albuquerque, NM 87109

http://www.TownAndCountryPHC.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM