Town & Country Plumbing Heating Cooling LLC

Description of Work: New water heater

Description of Work: Nelson does excellent work. He may not be the cheapest plumber but he is punctual, professional and does very high quality work.

Description of Work: Replaced two toilet tank flappers, repaired faucet leak in master bathroom, performed house leak inspection.

Description of Work: They repaired my heating boiler.

Description of Work: Replaced the parts of a turbo toilet for more than a complete new toilet would have cost. We could have ordered the part ourselves and had it sooner and much less cost. Took three trips out, very inefficient and very expensive.

Description of Work: The service was great. Fixed what i needed. Will definately use again.

Description of Work: We had one toilet that was leaking and needed the flapper replaced. Since we had two identical toilets of the same age we decided to have the flappers on both toilets replaced. We signed up for an Angie's List $89 toilet tune up. Nelson of Town and country replaced both flapper assemblies, both shut-off valves and re-seated both toilets because he said they were rocking--something we had never noticed. The bill for this was $426.86 on top of the $89.00 we had already paid to Angie's List. | |In the master bathroom we needed a shower head replacement and one of the sinks was partly blocked and drained very slowly. We asked Nelson if he could replace the shower head and unblock the plugged drain. Because the toilet work had taken so long, this would have to entail a second visit. Nelson returned in a couple of weeks with a replacement shower head (he said it cost around $100.00) and proceeded to unblock the drain. He also screwed on the new shower head and returned the shower head we had borrowed from the guest bathroom where he screwed that in place. In the guest bathroom he also re-installed the assembly that diverts the water from the nozzle to the shower head. This assembly had fallen out between his two visits and we were unable to put it back together. That was a simple job if you realized there was a hidden track inside the nozzle (which he did) and that took only a few minutes. The bill for this second visit was $485.20. After both visits Nelson presented an invoice with a narrative of what he did but no itemization of parts and labor. He said that he charged for travel time (no itemization but his trip was 3.1 miles each way). | |I was also disappointed by some of his work. The guest bathroom toilet which was working fine before his tune-up had intermittent episodes of leaking afterward because the new flapper did not seat properly. He adjusted this during his second visit. When he unplugged the drain in the master bathroom he replaced the brushed nickel stopper assembly with one that was shiny chrome without telling us. This looks very out of place.

Description of Work: Changed the damper position in the attic; cleaned and checked all aspects of evap cooler on roof. I works very well.

Description of Work: Vendor completed various plumbing tasks from clearing out a slow drain, repairing and replacing faucets to replacing some tub parts. Work was very well done and professional. Only issue was the cost of the replacement parts. Vendor bought/used OEM parts (I have a 1988 house) which cost over $200 for pieces that could have been gotten for around $50 from a Lowes or Home Depot. Other than the high cost, especially for the parts, everything was done timely and well.

Description of Work: Replaced two bathroom faucets, fixed leak in shower and replaced drain fixture in bathtub.

Description of Work: Cleared a drain, fixed a whining faucet.

Description of Work: .

Description of Work: Town and Country was on time. I wanted the master garden tub checked out because the cold water was on and off again. He replaced the cartridges in both handles and checked the flow for blockage. |I had a new cartridge for the kids' bathroom cold water handle, which he put in. He "leveled" the handles of the faucets in Kids' and master bath sinks so they are more or less in the same off position. |He got less done than I had expected for two hours. I had other things he didn't get to. I can replace the cartridges fairly fast usually so had estimated he could finish my entire list. Quite a bit of time was spent in his truck(writing up quote? finding correct cartridges for bath?) and turning off and on and off and on the water at the street. Since I am not a plumber, I may be unfair in this assessment. He was friendly and polite. He offered a quote for other work- putting in two sink plugs and an aerator for around $250 inc.parts- but I declined because we can do that ourselves. Quote seemed high to me but, again, I seldom use a plumber so those prices may be quite within norm.

Description of Work: Installed a new faucet and trap for bathroom sink which we had purchased previously. We only had to pay a very small amount for a part--plus the cost of the coupon. Very satisfied with the service.