SMRT Construction Services Inc.

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SMRT Construction Services Inc.

They came out and were to take out the old sink an cabinet and install the new one. I also asked to have some tile replaced and some drywall behind the cabinet repaired if needed once sink and cabinet were removed. They pulled the old sink and cabinet and unpacked the new cabinet and sat it in the laundry room. They said that they needed to run and get some parts to be able to finish the job and then left. I have not heard from them since and cannot get the owner, Mike, to return my phone calls.

A worker from SMRT ("Billy") showed up on the originally scheduled date (6/19) and, on looking at the deck, realized he didn't have all the right equipment for the job, so we rescheduled for the following week [comment--that was fine with me, because he was clearly intent on doing a thorough job]. A week later, Billy and Sam showed up on time and pitched right it. This wood had not had any care for many years, and showed it. As nails were popping up, they suggested--and I provided--deck screws, which they put in over the entire deck. The entire deck and the railings were sanded using a small hand power sander, and they applied a wood treatment that I provided for the job. Overall, the work required attention to detail and a lot of hard work. This was a hot day to begin with, and only got hotter as it went along. Afternoon temperatures were in the high 90's but these two guys never missed a beat. They worked essentially non-stop for more than the 4 hours we were entitled to by the "Deal," but they were determined to finish and leave a professional result. They cleaned up after themselves and disposed of all trash. They did a great job, and we ended up with a much-improved deck we can now actually use. Great guys, great job.

Purchased this deal for 3 hours of service to paint exterior at my home. Upon purchasing I contacted them about oragnizing of materials and set appointment time, they have since not shown up and not even called to explain. We have contacted several times since and they have been unresponsive. I will not use thier services in the future and would not recommend to others.

I purchased a deal through Angie's List for 3 hours of handyman work knowing that the work I had in mind would take more than the 3 hours. The work was done well and to our satisfaction. The reason I gave a slightly lower score in some areas is because on Monday morning when I was expecting SMRT construction at 8am, I received a phone call Steve Garcia saying that Michael, the owner of SMRT Construction, had just called and asked him to take my job and that he'd be at my house by 9am. Michael and I had had this scheduled for several weeks and I was surprised that he hadn't made arrangements for someone to be at the house at the scheduled time. Steve hadn't expected to work that day and wasn't available to work into the afternoon.Steve did not always make his follow up appointments when he said he would. The work did get done and it was satisfactory, but it's inconvenient not to have appointments kept, etc. Steve Garcia, the handyman who did the work for us was very knowledgeable, polite and willing to do the work needed. The owner Michael never came by and inspected the work, nor did he send me an invoice as I asked him to do. I really felt that, despite his making the 3 hours for handyman deal, Michael was not very interested in a smaller job. I did mention to Michael and to Steve about another job I was interested in receiving an estimate for and have never had any follow up.

See notes above. Michael was courteous, honest to the point of costing himself money(!), efficient and the quality of his work was excellent. I cannot speak to the quality of work done by his employees, but would guess it is equal, because he stresses high quality service in his business overall. I was also very appreciative of his flexibility and willingness to do several small projects....and his patience with me in making decisions (my hair is a bit gray these days).

He came to house I game him arch. plans of bath and closet he came back with no drawings and no plans - said he had to take pictures.(for what??) As I recall he took pictures the first time too. I finally called to get my original plans back. He lives in Santa Fe and works often in Albuquerque. I drove to Albuquerque and met him in the parking lot of UPS, about 35 miles from my home.and he gave me several computer generated drawings with only open rack shelves where i have cabinets with doors and open rack shelves for entire closet- no room for hanging clothes. switched toilet and bidet so that door would be blocked by toilet. He was very nice and the three areas of drywall repair look good. I am expecting to use the $$ I paid via Angie promotional will cover the drywall.

We were told we would get a detailed estimate with material breakout for the bathroom remodel and a high level drawing of the plan. We have not received anything a month later and SMRT has not returned my email requests for an update sent May 3, 2013. Waste of $50. I could have got an estimate for free

ingle Family HomeMichael called within days of me buying the deal. He made an appointment that worked for me and was very punctual on the day of the schedule appt. He was very professional and I am happy with all he did for me. I actually paid them to stay an additional half hour.

I shopped numerous contractors for an estimate, not only for price but references, I physically looked at projects completed by SMRT that were simular to my project and found SMRT Construction most reasonably priced, and the quality of workmanship was what I was looking for. I received an estimate with a complete itemized break down of work to be completed on the project, (it was very detailed). Upon agreeing on price and terms of contract, it was explained that the roofing materials had to be ordered and would take about 4 weeks to be delivered, and work could not start untill materials were on site. Once materials were on site, work begain that following Monday as promised, and the entire project was completed before scheduled finish date. The project went very smooth, He makes everything look so easy, this was a very difficult job, based on height and how steep the pitch of roof, Michael made sure safety measures were always taken into consideration at all times. "Kudos" Great job. See attached before and after pictures.

Mike helped us make decisions and select materials. He came over to show us tile samples and put us in touch with someone who's shower he had remodeled. His workmen were polite and punctual. He returned our phone calls in reasonable time. Unfortunately, there were some delays in Mike getting the poured marble shower floor and the wall tile so the project took longer than he estimated. The end result is a beautiful new shower.

It went very well. They were friendly and professional, and it was good there were two, so work was done more quickly. I appreciated they didn't charge me extra for the caulk, and were willing to look at the lawn-mower. Overall, a very good experience.

Overall my tile came out nice. I was disappointed that my 3 hours of handyman services was split in half. Since Michael had a helper come out an assist with the tile it was an hour and a half of work for each person. I was hoping that Michael could of got started on another job that I needed done since there was 2 of them. Even if Michael could of started on another project that needed to get done that would of been nice. I understand that the second job might of not been finished, however it would of guaranteed them future work, and this would of got me on the track of having my home in order. This would of also saved me the hassle of having to find someone else come and do the work. I have a really busy schedule and really don't have time to shop around.

Very prompt and cooperative. He was also very knowledgeable, and the work was exemplary.

Very Stressfull experience overall. It is done now and looks real good.( UPDATE: things began to fail after 36 days ) Michael is not a bad guy to have in your home working. He has a calm demeanor and is not loud. Many things he did how we wanted , many things he did not. He makes excuses or and has reasons why. Many times he just says he forgot. You never know if he will show up when he says. You never know if he will answer his phone or call you back. Sometimes he shows up when he said he would and does what he says he would do and you are happy. Other times not, and you are frustrated. His workmanship on some of this project was real good, others parts could have been a lot better. As in all reviews, I can't write all the details of the project. There were many. He told me it would take one week to do this job. I never believed that. It took 57 days. Many days he did not work . Sometimes that was because we were waiting for a delivery of goods. But I always wondered if he was ordering stuff in a timely manner. Communication between us was not optimal. Although I must say, He never abandoned me. He finished the job. I began to learn how to deal with him after a while. And, honestly, liked the guy ( UPDATE: I don't like him anymore nor do i think the price was fair) I wont hire again, he needs another type of person other than me. UPDATE : I read my review now and I was too kind , and I left out a lot of his mistakes, Many things have gone wrong in the bathroom, namely the sink fell out . It was attached with glue to the granite. I wouldn't have Michael Ortiz come back to my house even if he PAID ME. I paid someone else to fix the sink correctly! , A guy who knows granite. The grout started t falling out in the tub/shower tile. I have fixed that myself. And there is much more going wrong. This all happened after only 36 DAYS!

We bought SMRT's deal for getting a set of CAD drawings for our bathroom remodel for 49.00.

My initial contact with this company was by email through the Angie's List website after logging in and doing a search. In the email I asked about repairing an exterior hose bib in my back yard that no longer worked. He phoned me several days later. I emailed him again with a series of photos, per Mr. Ortiz's suggestion, of the bib to show exactly where and how it is situated. He emailed me back that he would get back to me with prices. I dd not hear from him for a day so I called. He discussed two repair possibilities and said he'd email me two quotes. Haven't heard back. Considering it has been about a week since my first communication with him, I'd say Mr. Ortiz's customer service is non-existent.

Back in December, I had water damage to my home. The insurance company gave the money to the mortgage company. Since I have a government loan on my home the mortgage company had to follow certain guidlines. The only way the money could be released is through the contractor. Thats when I began my search for contractors. I came accross SMRT Michael Ortiz. He was a smooth talker and full of promises of good quality work for less. Michael came to my home to assess the work around the begging of February an had a proposal to me around february 8th( after I had to call a few times). My family and I were living in a rental home and were assured by Michael that he would start on my home as soon as possible. It was slow from the start and I should have canceled the contract as soon as Michael neglected to return my calls or show up. I practically had to place a few phone calls to receive 1 and had to practically beg him to come work. There would be days were no one from his crew would show up. I would call him and no answer. I am very unhappy that he would not even call to let me know that they were not going to show up. When I did call him he would tell me he left his phone in his truck or that his crew was on vacation. After a month and a half went by I told Michael that I wanted to end the contract because he seemed like he was too busy. I wanted to use a different contractor. He very casually said okay like it was no big deal and said he would return my money to me with recipts of work completed and materials bought by that Friday. (that was on a Monday) Here it is over a month later. Not one call, text,email or snail mail. I have attempted contact with Michael several times since February. He ignores my calls or lets them go to voicemailI. I do not know how much he spent or how much of my money is left because he will not show me receipts or even tell me how much was spent. The amount of $3000 that I initially posted was an estimate because Michael has had zero communication with me. I have waited and given him over a month before I posted this. I just want my money and or receipts so that I can move on with another contractor and to be done with Michael Ortiz and SMRT construction. The dates and amounts posted are approximate. The work that was done was dry wall and texture. I am however satisfied with that work that was done. Texture matched the rest of my home.

I did not appreciate the 'come on', I was expecting CAD drawings not a contractor.

I have called about ten times and nothing is getting done and no calls back. He claims he sent me a bid via email, yet I have recieved nothing.

Initially we all assumed the Kachina Fireplace was framed but that was not the case. The existing fireplace was solid cement. A back breaking job needless to say. SMRT continued with the plan and removed and disposed all cement from the home. Construction time took an additional 2 weeks due to the additional labor required to remove all the cement. The T.V. and stereo were installed on the Fireplace wall and the living room gained an additional 12 sq ft. The bedroom gained additional wall space and the now the new fireplace is up to code. Unlike the original Kachina. We enjoy working with Michael and his crew. Always a job well done.

I hired SMRT to do a bath remodel in April of 2012 and was totally satisfied with their services. This scope of work was to demo the entire kitchen which includes: appliances, cabinets, counter tops, flooring, wall paper, design the lay-out of the cabinets, pantry and appliances. This project was on a time deadline schedule; demo work to start November 12, 2012 and be completed no later than November 21,2012. Design was completed Tuesday November 6, 2012. Custom cabinets and appliances were ordered late Wednesday, November 7, 2012. I was told the entire remodel would be completed before Thanksgiving day (November 22, 2012). As the previous work completed for me in April, 2012 all precautions were taken to ensure the project was clean and safe working conditions. Congratulations SMRT on another job well done. The entire job was completed on November 20; two days early. Thank You. All my guests said, "you did an awesome job." My father who is an old time carpenter said: "best work he's seen in years."

I called SMRT mid-week, scheduled an appointment for weekend consultation, I wasn't sure if my cast iron tub could be converted into a walk in shower. SMRT made several suggestions in type of shower base, such as concrete/tile base with vinyl liner or cultured marble pan, or vinyl acrylic shower pan with 4" curb, I chose the vinyl acrylic pan, The shower valves needed to be replaced, I was presented with a book with different styles of valves I picked one that met my budget and was same style as some that cost much more. I was also presented with tile samples, and grout colors, all were good quality tile. Colors for paint was presented (many colors) After choosing materials and estimate presented, I entered into contract, and scheduled work to start the following week. Prior to any demo work, drop cloths were placed in the traffic areas, and the area where work was to be performed was draped with plastic for dust control. The tub and existing tile was removed as well as the wall sheathing, A new shower valve was installed and tested The shower pan was installed with a new drain Wall sheathing was installed (mold resistant/water resistant) Tile was installed and grouted Clean-up, and trash removal The professionalism and workmanship was the best I have ever experienced !!!! Great Job....