PYRAMID CONCRETE CONTRACTORS

Description of Work: Owner, Jim, visited my property last October and I presented him with a written list of what I wanted done. On 10/27/16, I received a professional and reasonable quote for the list of services. The next day, 10/28/16, I replied to the email - giving my written approval of the quote and requesting that the work be done ASAP. Since I never received a reply email or call back, I followed up with emails (on 11/3, 11/11, and 11/15) and numerous phone calls. Still nothing. Then I got very busy with the holidays, other contractors messing up, and...sadly, my dad dying. After the dust settled, I started calling again to find out when Pyramid could get out to do the work. Today, after 6 months of, I think, being very patient, I gave them an ultimatum to give me a firm date within an hour. They suggested that since I was in such a hurry (?), I should perhaps find another company. They also explained that they run a small business and have to look after their core (I believe that was the word they used) customers. I run a very small business. I treat ALL of my customers, new and old, with the same respect and same level of professionalism. If I have to turn someone away, because I am busy, I usually try to help them find someone else. I would also add that Pyramid was very weird about calling in to the city to get an order in to have the utilities marked. They first suggested that I call. When I did, the city told me that Pyramid needs to call - not me. Then...when no one showed up to mark the utility lines, I had to call Pyramid to see if they had called in the order (they said they had), then I called the city (they told me they didn't have the order), then I called Pyramid back. Finally, the lines got marked, but then the markings "expired" (they expire after 10 days), since Pyramid never showed up. This whole fruitless endeavor cost me a lot of time (which = $$, since I run my own business). I also spent time choosing trees and plants to be delivered and planted after Pyramid finished their work. I eventually had to cancel that order, and will now have to go to the nursery a second time and try to find similar quality plants. I guess I just don't understand, as a small business person - as a human being, why Pyramid works this way. It's so inconsiderate and disrespectful.

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Description of Work: I'd use them again.

Description of Work: Came out promptly to bid the job, submitted the best quote. Did not show up as scheduled to do the work. Tried to reschedule for three weeks as it became apparent that he didn't want to do the job but didn't have the balls to say it.

Description of Work: Created 51x21 driveway including channel drain. Excellent work; Jim and his crews were very personable and accommodating.

Description of Work: We made first appointment for Feb 29, 2016 at 10am. He never showed so I called him. He apologized and we made another appointment for March 2, 2016 and he never showed. On March 4,2016 he called to confirm his appointment for that day. I informed him that his appointment was yesterday and I was no longer interested in dealing with him. He again apologized and stated he had marked the 4th on his calendar. I was not giving him another chance.

Description of Work: They were difficult to contact and did not follow through until pushed. The price was for demolition and pouring of a driveway sized concrete slab, which would be several yards of concrete. My project was a patio extension and sidewalk with no demolition. This should have taken less yards than a full driveway, by nearly 1/2 but I was charged 250.00 more than the advertised price and was put off for weeks to the point that it was inconvenient while the contractor accommodated his larger customers. The completed job was quality, but they did not come back and take the forms off of the set concrete. My husband and a neighbor took the forms off later in the week.

Description of Work: They dug up my driveway and 4 slaps of sideway. They also took out the slabs from my driveway to my front door. Then they framed and leveled out the dirt and poured new concrete and smoothed it. It took time but it does look very good.

Description of Work: sidewalk install

Description of Work: Did the work quickly when we were able to set a time. slab was not level is my only complaint.

Description of Work: Poured patio

Description of Work: Excellent work as I had nearly 10 yards of old concrete removed and replaced.

Description of Work: Their workmanship was awesome!

Description of Work: Re paved our drive way

Description of Work: .

Description of Work: Put in a 10x12 patio

Description of Work: Replaced sidewalk section and cut and busted out old concrete from patio that had been damaged.

Description of Work: Poured my patio

Description of Work: He laid out concrete for our driveway and patio

Description of Work: Demolished old concrete driveway and replaced with new concrete.

Description of Work: Dug, formed, and poured foundation. They also formed and poured a semi basement wall.

Description of Work: poured concrete to create a patio and walkway