Narrow Leaf Inc

The Narrow Leaf bid included the removal and replacement of existing bushes to reach tree stump; Baca was able to come into the area from a different angle, thus eliminating the need to dig out and replace bushes.

When I phoned Narrow leaf to schedule the repair, Tom (the owner) was willing to verbally walk me through a do-it-yourself solution in an attempt to save me a service call, which I appreciated. I was unable to loosen the valve so a technician was scheduled for the next day at a time that was best for my schedule. The technician, Leroy, was personable, arrived at the agreed time, conducted the repair while I observed, and completed the job in less than 30 minutes. I was charged $60 (including tax) which I felt was a reasonable fee for the trip to and from my house and for the repair. Leroy showed me what the problem was and how to repair it if it should occur again in the future, thus saving me another service call which is very much appreciated.

They?ve done good work. I?ll continue using them in the future.

We always get excellent work from Narrow Leaf. They assist with a full range of landscaping services, such as planting and irrigation. They've also widened our gravel driveway.

I highly recommend them! I was very impressed with their honesty. They let me know upfront that there would be a three month waiting period before they could begin work. The owner promised to call me a week before our start date, and he did. A few plants died, and they were replaced right away, no questions asked. Narrow Leaf did everything they said they were going to do. Also, they quoted a fair, reasonable price and stuck to it.

We had to come every single day to check the work because we always had to correct them. They still have not sealed one of the stone tiles on the steps. We have a palm ceiling fan and they placed it outside on the back patio, which is cement. This caused it to get scratched. They tossed all their cigarette buds in our yard and never picked them up. They did all the cutting of the tile on our grass, which killed the grass so we have to reseed. They continued to walk through the same two parts in our yard to get to their car and to the house instead of using our driveway, which killed the grass. We also had to reseed this section of the yard. One thing that was very unprofessional was Cameron Driggers brought his fianc? to help do a painting job in my home and they got into a huge argument and they used a lot of profanity. They did not leave, but they just kept fighting. This made us feel very uncomfortable in our own home. They asked me to do a report but instead of sending it in they had me give it to them to send in. I felt pressured that I had to give them a good report.

We could not have asked for a better experience. Leroy helped us develop a design and he personally supervised every step of the process. We found everyone who worked on our project to be extremely professional. I would give this company the highest recommendation for landscaping projects large or small. A big thanks to Leroy for a a great, stress free job.

Pictures speak louder than words, there is one for each issue in this rating. Tom Brasby collected 50% up front, cashed the check, did not start for five weeks. From the date I gave Brasby that first $8,700.00 in August, it took them almost 11 weeks to finish in November. He told me it would take ?approximately? two weeks. He?s been paid in full, and still has not provided product color/information that I requested for future maintenance of the gate and wall....not even an empty can. He billed me for ?synthetic stucco? but used latex paint. I requested the cost difference in the two materials, which he would not provide. An excerpt from his response to my request?."Also, elastomeric paint costs about the same per gallon, but coverage per gallon is much lower, resulting in a higher cost per square foot. Our bid price will not go up since it is latex paint, not elastomeric." Since two walls were demolished as part of the project, all bidders were offered opportunity to take wall samples before submitting proposals. Brasby declined to take a sample, but spent a month telling me "he didn't know what the wall consisted of, so it took longer." Professionals take samples, and give an accurate bid. Brasby charged for work he didn't do, and never once provided unit cost differentials. By December the entire new wall was covered in efflorescence and started cracking, inside and out. In the spirit of cooperation, I allowed Brasby to wash the efflorescence. Five power and brush washes later, he left vinegar stains on the new concrete, chipped the stucco, and refused to show any respect for my privacy or my property, I had to call.Sandia Heights Security. He tested product on the outside of my wall when he didn?t even have permission to be here, AND brought a stranger onto my property. It is March of the following year, and I'd like to use my patio, so I?ve consulted with five other concrete/stucco contractors. Internet research supports the other five contractors? opinions that the concrete was not properly cured, and paint should not be applied to a concrete wall without primer. Further, you do not prime and paint without repairing cracks and chipping. I?ll pay the $1,650.00 cost to have this done right?not by Narrow Leaf. Brasby refuses to do it the right way. A bough in the wall is also shown in the pictures. I believe this contractor is making up for the $2,000.00 Comcast charge at my expense. His crew started the project by cutting through underground cable, right under the red flag that says ?Comcast? on it. Tom Brasby is a man of many excuses?.used the rain as an excuse, yet never once covered the wall to protect it from the rain. I've had granite installed, tile flooring, and new cabinets built since buying this house. Not one problem. Professionally, I've dealt with contractors for 25+ years....I can honestly say this is the worst contractor experience I've ever had, hands down. In response to the contractor's comments, Angie's List only provides for 10 pictures to be uploaded to the site. There was absolutely NO efflorescence on the existing walls and, yes, the back wall is in one of the pictures displayed (no efflorescence...the wall is 28 yrs. old). Every part of my rating is 100% accurate and this is a dishonest contractor. He did NOT "touch up" the stucco....he clearly tested product on the wall (it isn't even the same color), and the picture clearly shows that. No, I never met the perfect stranger that Tow Brasby allowed on my property. That is an outright lie. Tom Brasby refused to repair or touchup the stucco damage, which is the reason I hired someone else to properly finish the wall in the first place. Tom Brasby did NOT use latex paint to match the existing wall, he used latex paint and charged for synthetic stucco (I have a written invoice). Further, the contractor is absolutely incorrect that elastomeric paint or synthetic stucco would not match the existing walls. I've hired a competent contractor to re-finish the wall, which matches better than the latex paint used by Narrow Leaf. Yes, elastomeric paint and synthetic stucco are more expensive than latex paint. I got the price difference myself when Tom Brasby refused to provide the cost difference. Half of what this contractor states in his response to my rating is just straight up dishonest. I live in the house and the wall was never covered ONCE during the rain storms. In addition to being dishonest, Tom Brasby is the worst Project Manager I've ever worked with. It took him three trips to my house to fix one bubble drip. He can't manage his time or projects in the professional manner that other contractors I've worked with for years did with ease. Finally, I think members need to pay attention to his statement that "removal of the efflorescence was not covered under his warranty." He doesn't give written warranties unless you request it, so request it in writing. If that mess wasn't covered under his warranty....that must mean that he thinks the job he did is fine and he did me a favor when he came back to power wash the efflorescence (and damaged the wall in the process). That isn't a good guy....that is someone that is a poor manager and can't bid projects correctly.

This is a really good company. The man who owns the company is really an expert; he is great with plants and trees. He did a good job with removing trees for us and he is really in to helping the customers so he?ll bring books to help you figure out what plants you want. We went to the wholesale area and picked out plants with him. He has come to replace items within the landscape and to add on. He isn?t cheap but I wasn?t looking for cheap.

Tom met with us to plan the project and provided invaluable input. Once the job started, Tom was invariably prompt and responsive to inquiries and changes we made as the work progressed. His crew was professional and kept the work site neat and clean. Prompt follow-up was provided for minor call-backs. We are extremely pleased with both the service and the results.

We chose Narrow Leaf because of the reviews here on Angie's List and because we liked their proposed design best. Their design gave us a lot more for our budget than we would have received with a competing company's proposal. Communication before the job started was a bit spotty and there was some initial confusion about some small changes that we had requested long before work began, but Tom sat down with us and got it straightened out without any fuss. I had a couple of long conversations with a worker apart from any supervisor. This company doesn't seem to stoop to practices like paying their guys "under the table", as is fairly common in the landscaping industry. Their workers are relatively long-term hires, not day laborers that they picked up for the job earlier that morning. We found all of their workers to be very professional and friendly. They came in right on budget. We're very happy with the results, and plan to use them again for future landscaping projects.

I called and spoke to Thomas the owner. He asked me to take a picture of the wall and email it to him. He said he would get back to me with an estimate. I emailed the picture. I never heard back. I called him back to see if he received the email. Again, I never heard back. Not a professional way to handle a potential customer.

I had a landscaping plan from an independent consultant. Of the three landscape contractors I interviewed to implement the plan, Tom Brasby of Narrow Leaf stood out. All three estimates were in same price range, but only Tom made suggestions to improve the existing plan. His idea to make the new patio free-form rather than rectangular and to echo that free form shape in three smaller flower beds transformed my "nice" plan into a truly "exciting" one. Tom was responsive to my calls and questions throughout the project. The Narrow Leaf crews were courteous, competent, and always cleaned up when they were done for the day. In sum, working with Narrow Leaf was a very positive experience. I am thrilled with the results and would highly recommend the company.

Tom and the Narrow Leaf crew are top notch. They arrived as scheduled and worked their tails off to complete this job in about 2 days. The result is a beautiful water feature that adds incredible ambiance and peace to my backyard. The crew was very neat and meticulous in their work. No doubt I will have Narrow Leaf back for additional projects in the future.

Went very well. Plan was followed precisely and was pleased with end result. Proprietor of the business (Tom Brasby) was very straight forward, honest, and easy to communicate with. Very professional.

Not well as he never completed the paperwork.

They did a great job! They did everything they said they would do and kept on time and on budget. I had several bids, and their price was more than competitive.

He was punctual, respectful, instructive, and quite pleasant. Narrow Leaf was one of the companies we called out for an estimate. Since our landscaping had several different pieces to the overall job, he provided a very detailed line item bid so it was clear where the estimates were being applied. We went with another company because price was our largest criteria, however I would call Narrow Leaf again for estimates on future jobs.

Showed up on time, performed all work to specification for what I consider a very fair price. I didn't know anybody took their trade this seriously anymore. Pleasant surprise!

Tom was very easy to work with...prompt for appointments, responsive to my desires, and good at coming up with alternative ways of doing things. Oscar, our foreman, was a great person and capable worker. When something wasn't done quite right, they cheerfully re-did it. All in all, very pleased with the company and would use them again.

I was working with many of their people including their co-owner, Tom. I was impressed with his professionalism, his punctuality and his overall professional demeanor, that also goes for his crews that he had come out on this job. They were all very competent, courteous, reliable and hardworking.

Tom was very responsive to our desires. A good listener and very creative about how to do things. When we agreed upon some work his crew was very polite, hard-working, and prompt. We are very pleased with the outcome of their work and look forward to having them out again in the Spring for some more work.

They were great. I will use them again. Everything was great about them. They were professional. I have called them to do some other work again.

We started from plans for our landscaping from a landscape architect. Tom worked with us to help realize the plans, and in the process he made many valuable suggestions on improvements and on cost saving measures (by having us do manual labor when appropriate). We actually had to leave town for a month before the work got started, but it was no problem. We paid half up front before we left and the work started two days after we returned. The crews that were sent over were helpful, proficient, and courteous. We plan to do the back yard next summer, and we plan to hire Narrow Leaf again.

We highly recommend Narrow Leaf. We could not be more pleased with our landscaping. Tom B. developed a very nice plan for our yard. He listened to our requests and suggestions and explained the reasons why, if he recommended something different. Tom kept to his schedule and Oscar and his crew kept the yard clean and neat at all times. When work was underway, the few small issues I had were resolved promptly. When we started this project, we interviewed a number of contractors, from very small to large. Our experiences (one guy showed up 10 hours late for an estimate and others told us they couldn't t do the job after stringing us along for months), made us wary of any contractor. Contrary to these, every single person at Narrow Leaf, from start to finish, was professional, knowledgeable and courteous. Our job was large and complicated. It included a drip irrigation system, low voltage lighting, a water feature, flagstone, concrete, tons of gravel and decorative rock, landscaping boulders, bancos (built-in seating), sod, a perennial bed, garden area with rock border, extension of standard voltage to a shed, crusher fine paths, plus numerous plants and trees. The prices were fair, especially given the quality of the work; our other estimates were comparable. Even after our final payment, Tom has remained available for advice and minor consultation. In short, we could not be more pleased with the high quality and conscientious attention to detail shown by Tom and the Narrow Leaf crew.