KSM

Old hot water valve would not turn off. I broke off the knob trying to get it broke loose. Called KSM (on Presidents Day) and they had someone out that afternoon. They looked at the issue, made a parts list and they were about to leave when they asked if there was anything else they needed to look at before they left. I informed them that when replacing my washer, I had been sold straight washing machine hoses. These hoses will not let the washer be pushed all the way back into the utility closet. They offered to pick up the ninety degree hoses for me. Once they returned with the parts, they were done with the job in about an hour. They even cut out and replaced a piece of damaged drywall that was surrounding the old washer box. I would call these guys again in a heartbeat!

I can't say enough nice things about these guys. KSM is a small locally owned company and when the guys are out working in your house, it is more like you are family to them than just another ticket number. They were great about explaining exactly what they were doing, showing me where the problems were and working with as little disruption to the house as possible. We moved into an older house on the NE side over the summer. We wanted a new gas line run into our utility room so I called Kevin out to give me an estimate for the new line. Kevin was nice and personable. He was able to give me an estimate for the new line right there. What I appreciated most was how he was very upfront about the whole process. First they would check the gas pressure in the existing lines before any new work could be done. If there were leaks, they would also have to be repaired. This was good for us because occasionally we thought we smelled gas and we wanted to make sure the old lines were safe. Kade and KC came out to run the pressure test and sure enough we had other leaks. They took me around and showed me where the old valves to the furnaces and water heater were leaking. They were able to knock those out quickly and then run the pressure test again. The lines were still leaking. They cut a part of the sheet rock out of the garage ceiling to expose some of the existing house lines. After spraying the two exposed joints with the soapy solution, both started fizzing. All of the old lines in the house were leaking as well. Kevin came out and was able to quickly lay out a plan for repairing/rerunning the gas lines in the house. While they were there my husband and I asked them to go ahead and replace the water heater with a larger one. After they finished the new lines and replaced the water heater, they pressure tested the lines no leaks! Then they were able to run the line into our utility room. Pressure test again and no leaks. The inspector came out and everything passed. The quality of the work done was fabulous and the guys were a pleasure to have around the house. I will definitely use them any time I have a plumbing problem from now on.

Things have gone well every time we've called. We have dealt mainly with Cade at KSM. He is knowledgable and very personable. He always explains himself we'll..... It's refreshing and un-common to find a group of people that you can trust.... This is one of them!!! They hav worked on 2 different houses, one we just bought and the other one we're trying to sell

They were very efficient and friendly. They were able to make adjustments to trim kits with some of their own parts so there was no need for a run to the plumbing store and more expense! I would absolutely use them again. Appreciated being called prior to appointments and when they were actually en route.

Then they put in the hookup for the washer and gas dryer.

The workers arrived early after calling me first to make sure this was ok. The toilets were both installed within about an hour, although they did have to make a quick run to get some parts for which they had brought the wrong ones. The work was very quick and very good. It did take a couple days to get the rebate forms completed, but well within the deadline I had to submit it to the city. The only problem in communications I believe was due to trying to communicate via Angie's list rather than with them directly. After getting their direct email all communications were smooth.

Kevin, the owner, called me back on the same day that I originally called for an estimate. He came over promptly, estimated the job and the price quoted was the price paid. Kevin, Cade and Casey were a great crew. They started the job on the day they said they would start. They arrived on time every day of the job, worked hard and did a professional job down to the smallest detail. At the end of the work day, they would clean up their workspace and make sure that we didn't have any questions or issues before they left. They were polite and courteous to us while they were in our home and we felt comfortable with them while they worked. As in all retrofits, there were some unexpected problems. However, Kevin and his crew addressed the issues as they came up and did not get overwhelmed with the job. It was still completed on time. We are very pleased with the whole job and KSM.

Very honest and thorough. Accomplished what was asked for above and beyond. Provided guidance when needed to create a design that would work better. We ended up re-locating a drain for a free-standing tub and installing a rain head shower suspended from the ceiling.

Showed up on time, very professional. Took a bit longer than they expected, but it's 1951 plumbing wtih lots of hard water deposits. They did a great job and everything WORKS!!

I have been meaning for the last few years to replace our hot water heater and change out our toilets. I got 3 estimates and chose ksm for several reasons. First of all the estimate was reasonable, Kevin the owner was very imformative and Kevin was easy going and easy to work with. When I made the decision to go with ksm, the work was completed in the next 3 days. I am a get er done type person, so this was wonderful to me. Kevin, recommended the toilets (which I love) and the water heater (best on the market), picked them up, installed everything and hauled all the old ones away along with any mess. Kevin's staff Cade and Casey were friendly and easy going just like Kevin. Cade was a young man (he liked me calling him young because he is almost 40), that is a man of perfection. He actually fixed an area in the bathroom under the toilet that was installed wrong when it was first put in. Casey was the quite one, smiling and whistling tunes. He installed and cleaned up to perfection. There was never a mess left in any area. The whole staff was focused, friendly and did everything to perfection. kms is on my speed dial and I would recommend them to any of my friends and neighbors.

I had a very good result with them. They were reliable, they did a good job, and they were on time. They call if they will gonna be a few minutes late.

They charged us a very reasonable price and they were very nice people.

I have known Kevin Meek of KSM for over a decade. He is highly professional, totally honest and reasonable. We moved from Albuquerque and lost contact but upon return five years later, I was pleased to find that he had started his own company, KSM. The first set of repairs (garbage disposal, toilet, faucet and water valve) were done by Kevin's assistant, Kade, and everything works well. Kevin and the rest of the team were on hand two weeks later for the second project: install a new electric water heater, water line to garage fridge, removal of water heater gas lines, install new household water filter. They worked tirelessly until the job was done and given all that they accomplished, the price was quite reasonable. I should add that the work space was cramped and removing the 75 gallon water heater was quite an undertaking. I was impressed by their diligence. Kevin brings years of experience to the job and this is evident has he guides his team.

They were a bit lat in arriving, but my experience wit Kevin Meek, Kade Hardy and K.C. Roush was polite, pleasant and professional. They did an efficient job with the task at hand and were patient with my questions. When finished everything worked well, was in it's place and the work area was left clean. The billing for the work that they did was very reasonable too.

Great value and excellent service. Kade arrived on time and was very professional.

Swamp cooler start up and furnace shut down KSM IS THE BEST IN THE BUSINESS

Repaired leaking faucets, and showed me how to complete some of the work myself.

Promised that he could do the job in two hours and brought two additional technicians to do that. One technician wandered around the house (like he was checking it out) and the job took over three hours. The pump was installed backwards (circulates hot water) but he said that he checked out his work before he left. When called, he said that he "doubted seriously that it was installed backwards and didn't want to make a wasted trip back" but we convinced him and he apologized for the error. Everyone makes mistakes but I think that the behavior of his helpers was the biggest concern.

It went well, except that provider cracked a couple of tiles during the work. A friend of his was able to replace the tiles at no labor cost to me, although I did have to pay for the new tiles.

Kevin was honest, showed up on time. He also called to inform us he was unable to find the product we had originally agreed on but continued to look for another commode, the whole time keeping us informed as to what was available. He had to do some modifications on the install but when he was finished it looked great. Also willing to work on the weekend which helped us out. We had used his services before on a hot water heater. We have been very satisfied with his work. ,

The ducting below my cooler was rusted out and needed to be replaced. KSM came out and gave me an estimate that seemed fair. I was in the process of re-shingling my roof and he got the part made and was flexable in his scheduling to match the time we would have the shingles stripped off that part of the roof.They came on time and finished the work in a timely manner. They worked with us as we had to replace some decking where the ducting came through the roof. The install came out very clean, he even built me a cap for it as my old cooler was rusted out and not being replaced until next year. I was very satisifed with the work and the finished product.

When we noticed puddle under water heaters, Kevin responded quickly that same day. He diagnosed several problems and tried a fix which kept us with hot water and would not be too expensive. However leaking continued and both water heaters needed to be replaced due to rusting. At that point Kevin recommended the Navien NPE-240A-NG NPE Series Natural Gas tankless water heater system. We have a large home with 3 bathrooms and it has worked out extremely well. He and his team were able to juggle their schedule with other clients to fit in our installment the next day. Although the price seems high, we are happy and highly recommend Kevin and his team. Kevin is highly knowledgeable about plumbing and his team did a great job working quickly and professionally to get us back up and running with hot water.

Repair leaking toilet and replaced hoses on washing machine. Everything went well.

Kevin was very professional and efficient in his work. He is very comfortable to be around. We have used him before and would use him again.

They were here within 30 minutes of my call. Checked for the lead and replaced all lines within the hour. Very good service and I will use KSM in the future.