KSM

The response and work was excellent and the turnaround time was amazing. Thank's to John, Kevin's electrical wiz, we finally figured out which of electrical breaker's controlled what part of the house and his work is meticulous. Thanks to KSM polluting the roofers were able to finish their work to their own meticulous standards.

It is working just fine. I thought that the workers were really good. I called to make an appointment, they came right over and had it done that day. I thought the price was a little high but, it was well worth it. They were very professional.

Our water heater developed a leak and quit working. Kevin, the owner of ksm, responded right away to the email we left on Angie's List. We set up an appointment, and calling ahead, Kevin and John arrived early. From our initial introduction to the end of the project that day, they were professional, personable, considerate, and answered all of our many questions about water heaters. Kevin made a comprehensive diagnosis and explanation of what went wrong with the water heater we had, existing warranties, and options for replacement. There was never any sales pressure. Once we decided that we wanted a new unit, Kevin and John the same day got to work and got it installed. He assured us that everything was installed according to code. Our new water heater is working great. If we ever have any other plumbing problems, we're going to call Kevin.

Great team of folks, excellent job. It was a pleasure to see everyone working together and the final result was done so professionally. Would recommend KSM highly!

The shower handle had been turning with great difficulty and the water pressure had been reduced. When he finished, the shower handle turned easily and the water pressure increased.

Cade and Casey arrived on time and got right to work to diagnose the cause of the leak under my kitchen sink. They were thorough in their inspection to make sure they weren't missing anything. They replaced the leaking valves and stayed to check that the leaking had stopped once the water was turned back on. I was very impressed with the professionalism of Cade and Casey. They were courteous and friendly and made me feel at ease. They talked through the issue with me and told me the options available. They did not pressure or push me into choosing an option. The job was done in a timely manner and they worked diligently to solve the issue at hand. I would use KSM again in a heartbeat. This was a great experience!

It was great. They were on time. They did a nice job. He came and did the job.

Called Kevin to get a leak stopped on my Champion swamp cooler. He promptly sent Kade over to take a look. Kade called to let me know he was on his way and arrived in 15 minutes. He only took 20 minutes to fix the problem and there is no leak now. He is very professional and always does a good job of explaining what he did. There was no charge since they had worked on it last month to set it up for summer. I love these guys and will continue to call them for all my plumbing needs and recommend them to anyone that needs excellent service.

Extremely well--high quality workmanship and expertise. advice shared freely. precise and aesthetically-pleasing work that has stood up well to heavy use.

Kevin responded quickly to a request for inspection of a failed hot water heater and a quote for replacement. His price was the middle of three quotes but I was impressed with his quick response and his willingness to answer my questions and went with his bid. His crew showed up on schedule to install the new hot water heater and to install a replacement bathroom faucet (he honored an Angie's list discount coupon for the faucet installation). His crew was polite, professional, and easy to deal with. They also cleaned up completely after the work was done. A few hours after the installation was completed I noted a minor leak in one of the new plumbing joints. When I called to report this to Kevin he apologized profusely for the problem, and had someone out the same day to make the required repairs. FAST FORWARD 14 MONTHS - the hot water heater stopped producing hot water. The problem was due to failure of a hot water heater part, not to anything done by the KSM personnel. I called Kevin, expecting the standard "it's out of warranty and not our problem" response. Instead, he arranged to have the part picked up and installed by his personnel within one business day of my call, filed the required information with the manufacturer so that the part (which was still under warranty) would be supplied at no charge, and provided labor for the installation at a significant discount. Based on my experiences, I highly recommend KSM and would use them on future projects.

I left a message on the KSM website for a callback after 5pm in the evening. Kevin Meek contacted me immediately. He was able to schedule the replacement the very next morning. The job was completed by 1pm the next day. Workers showed up on time and got right to work. The service was Excellent and the replacement was completed in under 3 hours. I was also very impressed on how the workers didn't make a mess of my home during the installation and cleaned up right away after the job was finished. All of my questions were answered completely during and after the installation was finished. I will definitely contact KSM again for any repairs or replacements needed in the future.

The new faucet has given me no problems whatsoever. This provider knows what he is doing. He is very thorough. He cleaned up after his work, which I appreciate.

We were very pleased with the work. They did good quality work and they put in a good effort to fix some pretty challenging things and got the work done. They went over their time a little bit, but they didn't charge us any extra for that.

I scheduled the remodel giving KSM 2 days to complete all work. I called several times to confirm with the owner and the dates were firm. KSM showed up on time and completed all work within the allotted schedule. Nice job KM and employees. Today (04/29) tile installer had a bit of a panic attack and called the owner to install the tub so that he could complete the tile on the wall. The owner showed up and installed the tub. Thank you KM. I plan on asking for a bid on installing a new larger water heater and re-routing vanity cabinet plumbing.

I purchased 3 hours of plumbing for $144.00 from KSM. Workers showed up on time and got right to work. The removal of the 2 faucets went well with no problems. They were very helpful on my washer/dryer problem and they connected up the washer for me. I was most appreciative. Next came the installation of the new faucets. The countertop was manufactered such that the holes for the faucet handles and the sink stopper hole were not aligned and so they were unable to complete the job. They stated that they would have completed the job, even though it would have run over the 3 hours, if the countertop would have been manufactured properly. And I believe that they would have done so. So even though the job was not completed, I believe they made a good faith effort to complete the job. I would call them again.

Very knowledgeable about gas lines and pressure for the end result of my project. Re-thinking a new plan for the fire pit currently.

Repaired three faucets which all work fine now.

KSM had worked for us about 2 years back, and the service went well. So, when we discovered a damp wall in the garage, we checked to see if KSM was still highly rated on Angie's List (which they were) and called for service. Even though I sent a message through Angie's List that it was not urgent, Kevin Meek contacted me immediately. We stayed in contact throughout the week, and near the end of the week, we set up an appt. for the following Saturday within a 3-hour window. In the midst of that window, Kevin called and said he was 30 minutes out. He arrived and assessed the situation. He cut open the wallboard and identified a very slow leak in one of the copper pipe fittings, which had almost corroded itself sealed again. He said he had time to fix the leak if we wanted to take care of it the same afternoon. He fixed the leak, cleaned up the small mess, and insulated the pipes to code. Job well done!!! In addition, we got an awesome Angie's List discount and some good advice on a tankless water heating system.

I needed to re-route water pipies in the kitchen because the builder had incorrectly placed the water pipes, which were taking up a great deal of space within the dishwasher area. I didn't know this until I was replacing my dishwasher, and discovered that I was not able to fit any other dishwasher into the space. Kevin worked with my schedule and came early one morning to look at the problem and give me an estimate. On the day the repairs were to be made, Kade called me to let me know he was held up on another job and that he would be a little late. He then called me when he was on his way, which I appreciated greatly. Eventually Kevin, KC, and Kade were all at my house working on the problem, as they discovered other issues with the pipes that were not visible until they broke through the concrete and looked at the pipes below ground. Because of the other issues, they had to stay work overtime to complete the job, which was til nearly 7 o'clock in the evening. Even though their work day ended at 5'o'clock, they all stayed until the job was done. They never complained or tried to rush the work. Instead, they were all patient, polite, thorough, and professional. I learned from Kevin that Kade and KC had been working all day at another job that required exhausting physical labor--I would never have known that because they had such great attitudes and never complained about how late it was or that they were exhausted. Even though the job took longer than anticipated, Kevin did not charge extra, but only charged the price he gave me as an estimate. Several weeks later, I called Kevin to install my new dishwasher. I was surprised when he did not come or call at the time we had scheduled; however, he called me when he got home that night. He explained that he had left his scheulde and did not realize until he got home that he had missed our appointment. He apologized profusely and said that he would come any time that was convenient for me, even on the weekend, even though he only works Monday - Friday. The only time I had available was the next day, which was Saturday, so that's when Kevin came. He apologized again, was professional and thorough, and maintained a positive attitude.

Free consultation and was very upfront about scope of work. Within two days had emailed me a bid for the work. Bid was very detailed and professional, spelling out exactly what needed to be done in what order. Work included a pressure test of gas lines, the move and replacement of the water heater, and the final inspection. During the initial pressure test, discovered gas meter in a location not up to code, so contacted CNM about moving it. Installation took longer than anticipated, but stayed late into the evening to make sure heater was installed on time (left house at 7:30 pm). We above and beyond the call of duty, but would not leave us without gas or hot water. Very professional and a very pleasant experience. Highly recommended.

The service turned out very well. I was pleased with the service and they were quick to respond. They fixed the issue and they did not do anything extra without asking. I would definitely recommend them.

Discovered a leak on on the air relief valve of our Navien hot water heater. Still under parts warrenty, so called KSM to handle the job. Kevin knew exactly what I was talking about over the phone and scheduled a quick stop on the way to another job to confirm. He confirmed the part required and did all the coordination with Navien to have it shipped out. Part arrived late the next day but he was out early the next morning to install. Then did a quick check of the system and even gave me several pointers on taking care of the unit that the owners manual didn't cover. Great local, small business. Don't need a plumber very often,but when you do it needs to be somebody you trust and KSM fits the bill for us.

Wonderful! The crew was polite, professional, VERY knowledgable about my problem and how to fix it. I felt that the cost for what they did was more than reasonable, and my new water heater works great. They cleaned up any trash generated and worked in a very timely manner. I will use them again with no hesitations should the need arise. : ) Very happy! A

It took too long to schedule service with KSM. First, Kevin had me confused with another customer. Then, when he did call me on a Sunday to schedule the service, he says, "I'll call you tomorrow to comfirm the appointment for Wednesday." I thought that he would call the next day, but, no. The guys just showed up on Wednesday. I was not home so they left without servicing my evaporative cooler. The cooler is located on the roof outside my house and did not need me there to show them where it was. So, had to reschedule and they finally completed the requested work. I get the feeling that Kevin and his workers wanted to talk to me to sell me additional services which I do not appreciate.

I was very happy with them. What I really liked was I had three different things that needed to be done and instead of being billed for three different items they did the $99 thing and took care of all three things in that amount of time. I was very pleased about that! There were no additional charges beyond the big deal amount.