KSM

Kabe and KC arrived on time and quickly took care of the refrigerator water cutoff valve. Plumbing for the new corner sink and faucet was more complicated. The crew listened to what I wanted done and went about doing it very professionally. The price was very reasonable and I was pleased with the result.

My house was constructed in 1993 with polybutylene water supply lines that run beneath the concrete slab. Several observations clued us into the fact that one of the hot water lines was leaking beneath the slab, the most obvious of which was a warm tile floor in the master bathroom (but no radiant heat in this house!). We were able to identify the leaking line and turn off the hot water to it at the valve manifold. We chose to go with KSM Plumbing based on positive Angie's List reviews and a reasonable quote. A new supply line was run from the meter into the house. New interior distribution lines were installed, running through interior walls and the attic when necessary. The line to the exterior drip irrigation system was replaced. We also replaced two exterior hose bibs and two shower/bath valves, and an expansion tank was installed on the hot water heater per current code. All water lines in the attic were thoroughly insulated. PEX was used throughout, which is the material I preferred over copper. KSM's crew was outstanding; they were professional and efficient. The owner routinely inspected his crew's work and met with me to answer any questions and ensure that I was satisfied. I am very pleased with the quality of their work and will certainly use them again for future plumbing needs.

Kevin the owner met with me to access what system would work best given my needs. We agreed on the system and cost and installation date. Today Kade Hardy and KC Roush came to install the system. They called me as they were in transit and arrived on time. They were extremely professional and kept me informed all along the way. Kevin came by to check on progress and made sure I was fine with the progress. Kade and KC cleaned up as they went and then did a thorough clean up at the end. I highly recommend Kevin, Kade and KC. I will call them back for any plumbing needs. Outstanding

When a leak developed on my old water heater, I had many decisions to make, including whether to try to repair the leak, and if not, what kind of water heater to get to replace my old one, where to install the new heater, and what other plumbing upgrades to do at the same time. (The old heater had been installed in a steel enclosure outdoors, so installing a new heater in the same location was not an option, since the new installation would need to be inspected and the old enclosure would not pass the city's inspection.) I needed to explore my options, understand the pros and cons of each option, and understand how much each option would cost. I first called a larger, highly-rated plumbing company I had worked with in the past (not KSM). They sent out a plumber who I had not met before, who seemed to quickly become frustrated with my decision-making process. I got the sense that this plumber did not have enough experience to be able to efficiently make recommendations and answer my questions. He asked me to "just decide what you want, then let me know." I decided I wanted a different plumber - someone who can not only do the plumbing work, but also help me decide what plumbing work to do! Looking through Angie's List for a highly-rated company with experience installing tankless heaters, I found KSM. Kevin (the owner of KSM) answered my call at 7:30am, came out to speak with me that same morning, patiently answered all my questions, and helped me explore all my options. His team inspected all the plumbing in my crawl space and gave me recommendations on future upgrades to consider. KSM's bid on installing a new Navien NPE-240A tankless heater came in lower than the other company's bid; I decided to go with KSM. Two days later, Kevin's team arrived in the morning to install the new heater. They worked late into the evening to install a gas line and get the new heater up and running; I had hot water again that same evening. They came back on the next business day to tidy up the wall behind the new heater. They also fixed a couple other minor (unrelated) plumbing issues in my house, free of charge. The installation passed the city's inspection on the first try, and our new water heater has been working great for us. I was very impressed with Kevin's knowledge and experience, and his willingness to patiently give me all the information I needed without giving me a "hard sell". His team was courteous and considerate. They were able to finish the job quickly, they followed through on exactly what they said they would do, and they attended to all my questions and concerns. I will definitely be calling KSM for my future plumbing needs!

see my notes under what did the provider do.

It went very well. Contractor warned that removal of the cultured marble panels could not be guaranteed as they often bread during removal, but it went well an no breakage was experienced. The work was done over two days and the cleanup was very well done. We were very pleased with the results, and with the over all experience. The repair has lasted since with no problems!

We have had radiant heat in our homes for the past 31 years. My wife loves it but there is a challenge finding knowledgable and honest person to repair and maintain radiant systems. Many repair persons are available to work on your system but experience has been that many of them either do not understand your radiant heating system or try to sell you whatever to jack up their profit. I have experienced some of the worst. They had little knowledge of radiant heat but were experts at cost add-ons. My experience has been that Kevin knows radiant heat and did not inflated the bill. He has provided firm prices before doing the work, directly answered my questions regarding our system, allowed me to provide parts when I could get a better price on the internet and provided parts from local sources without markups. I have no reservations recommending Kevin to maintain or repair your system.

Kade and K.C. from KSM Plumbing called just prior to the appointment and arrived on time. Prices for each task was quoted to me before any of the work began which I appreciated. They were very courteous and professional. They did quality work at a fair price and I would definitely call them again.

They arrived when they said they would, examined the sinks, and recommended a few options on how they could proceed. Once I had decided which option I wanted done, they quickly did the work and cleaned up after themselves. Very professional! I will use them again should the need arise.

This is the third time I've called KSM to do plumbing work for me, and every time I have been completely satisfied with the work performed. Kevin always arrives on time. He gives a thorough estimate, and the work is finished when he says it will be. This is important to me because when I used OTHER plumbers in the past, the crews might not show up for days after they were supposed to. His crew of plumbers follow his guidelines. They are just as professional as he is. I wanted to turn my garage into a pottery studio, and I needed a sink and a heater. Kevin had a slightly used heater and saved me a lot of money by not having to buy a new one. The job took about three days. Everything works great. I highly recommend KSM plumbing to all my friends and neighbors. I hope I don't have to use his services very often, but when I need a plumber, I won't call anyone else! I didn't call any other plumbers for an estimate because I know that Kevin is honest. I might have gotten this done for a lower price, but I'm sure I would have had to call Kevin to come fix the mistakes soon after. Price isn't always the most important factor. Quality of work is sometimes more important.

I spoke to Kevin about a possible gas leak in a wall heater and asked if I could get him to set up something to have someone look at it for me. We set it up the same day a few hours later and he gave me a window of 1 hour as to when his guy could get there. He said his technician would call prior to coming over and gave me his name. The technician called and actually showed up 15 minutes earlier than our original start window which worked out fine for me. John checked everything over and found a leak at the shut-off valve on the wall unit. It was in a difficult spot to access but he had all the right tools and equipment to fix it properly. John also checked my regulator but didn't find any issues there. He seemed knowledgeable and explained everything to me in detail. I appreciate the quick responseiveness and professionalism displayed by everyone. I would definitely consider using this company again for this and other services they provide.

They called to tell us they would be later than planned due to complexity of the previous job. They arrived at the second time they had estimated. They were friendly and interested in all the projects we had lined up for them. They got to work right away. They explained what they were doing and gave reasons for the improvements. They listened to requests and suggestions we gave. After they were done, they cleaned up everything and reviewed all the work with us. They reassured us that if anything needed further attention, they would stand behind the work and get it taken care of. They were here for 2 and 1/2 hours and reduced the hourly fee even though we had both technicians working, which we greatly appreciated. Unfortunately, at 11:00 pm the hose from the faucet blew off while I was rinsing a dish. We left a message for them. They had cleaned up so well, they took the box and installation directions.. so we couldn't tell what was wrong. The office called a bit before eight and the two guys were back at our home by 9:00 am. They examined the problem and determined it to be a missing part on the faucet hose, not on the inventory sheet, so they never noticed it was missing. They checked in with the company owner and received permission to go to the home improvement store with our receipt and the product instructions. They negotiated with the manage on our behalf and returned 15 minutes later with the tiny plastic part, attached it, re-checked the hose, and were done. Needless to say we were thrilled! They did not charge us for their time! They are builders of good Karma, indeed!

Prompt, courteous, very professional. Replacing the faucet turned out to be a harder job than expected due to corrosion. KSM stuck with the task and got it done. Took a bit longer than planned, but did not bill any extra for the time. Great service! I'd use them again anytime, and recommend that you do too!

Everything went as expected. They were on time, did a good job and left each day with a clean work area Would definitely use again

Everything went perfectly!!

I received KSM's information from a realtor and called Kevin as I was moving and needed services at the new house. Kevin stopped by on Friday night to review the information from the home inspector and walked the items identified and took pictures of the issues that needed repair/focus. His crew called me on Saturday morning to say they were on their way and showed up promptly within the window they said. His team spent all day (it was anticipated to be about a 6 hour job) that quickly became an 8 hour job. They installed a hot water heater, fixed faucet leaks, hose bibs and so much more. Kevin and his crew were great and I highly recommend them.

Prompt service and on time. Very fair price and excellent work with all the installation per latest code requirements.

Kade from KSM plumbing called to let me know that he was on his way. When he arrived he introduced himself. He showed me the new equipment he was going to install. I told him that a friend of mine wanted the old sink. He said okay and we found a place to put it.He showed me the new faucet, which is exactly what I wanted. He then proceeded with the job. He was very professional and informed me right away when there was a hiccup with the installation. One of the valves that turn off the water to the sink was corrupt. He got two new valves, which I am glad the he did. The plumbing was original. The house was built in 1995. I am very pleased with the job and will use KSM again when I am in need for a plumbing service that I can trust and does excellent work,

Gave B for price only bc seemed a little high for non-emergency, quick call; but have no actual basis for comparison as 2 other inquiries had not yet even responded by time KSM had completed work. I am just glad to have done as entire house hot water was shut off until fixed. Mine is common issue in Rio Rancho, nm: various troubles w cheap plumbing supply lines installed by low end builder-altho I couldn't have afforded relatively nice/fairly good house w/out them. Point is, KSM, Kevin & his team, knew just how to marry obsolete pipe w/current standard-something my regular plumbing/HVAC guy, who doesn't work this area, didn't. Kevin called w/in mins of my Angie's list inquiry & his team completed repair w/in few hours of final arrangements. I was well (2x) warned that no one knows what further weaknesses will show up when this system is worked on& apparently simple single repair could mushroom. Despite having to work in <1" clearances to other multiple other valves, the KSM team managed to successfully replace leaking valve only w/out further damage (which- altho very used to working on my plumbing-don't think I could have done). Yeah guys! To a Warm shower🙌

I needed a plummer to repair toilet water leak. I signed up on Angie's list and found KSM plumping and scheduled appt. with Kevin, the owner. John his assistant showed up, on time, was very polite and finished the job within 1 hour (110.00). He had to replace the seal to the commode, which was not fun. He was very professional. He scheduled to return to replaced missing toilet caps and water line cover for the same cost. I had a kitchen faucet that needed repaired since it was also leaking. He sked appointment for 8/20/2014. He replaced the faucet, toilet caps, and water line cover (170.00). I am very happy with this service. It is hard to find honest plumbers, auto mechanics, or electricians. THANK YOU KSM and ANGIE'S list. I will definitely call KSM again.

Project completed on schedule. KSM staff were professional, competent and pleasant. Problems, solutions and work done were described carefully and understandably. Their hourly rate is in line with other well-rated firms I contacted. Total costs was slightly less than another quote received because of 10% senior discount. .The appearance of their plumbing work was clean and neat. They cleaned up parts and debris after their work was finished. I recommend them without reservation.

I called at 7:30AM (while other similar companies were closed) and was able to schedule 9AM service for the same day. The technician called before coming and arrived on time. He correctly diagnosed the problem as a clogged water drain pipe. To access the full drain path he had to cut the pipe. He subsequently reconstructed it so that it would be more readily serviceable in the future. In addition to clearing the clogged line he also insulated the furnace where it was leaking cold air. I was very impressed that he was able not only to fix the leak, but to improve the serviceability and air flow efficiency of the furnace. All of this was accomplished within hours of when the appointment was made. With the Angies List discount the cost was less than what other non-discount providing contractors would have charged. I would not hesitate to use this service again in the future.

They were excellent and on time.

KSM came out the same day we called. They advised it would be later in the day and they would call when they were on their way. After calling and letting us know they'd be here in about a half hour they advised they would diagnose the work to be done and then proceed. They were here within the half hour, were friendly and professional, diagnosed what had to be done and proceeded to do the work. They were quick, neat, related any information that pertained to what was being done. I not only would use their services again but I would also recommend them to others.

Check above for details. Kevin was knowledgeable, professional and explained the problem thoroughly. You can't go wrong.