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Plumbing, Heating and Air Conditioning, Water Heaters,

About us

KSM is a local and independently owned small business dedicated to providing superior personalized service to meet the needs of the Albuquerque community.

Business highlights

14 years of trusted experience

Services we offer

Kitchen & Bathroom Remodeling. Plumbing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.9348 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
6%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 201-225 of 348 reviews

Marcia S.
12/2012
5.0
plumbing, gas leak repair
  + 0 more
He was really good. We had him back for something else. We were happy to know him. The price seemed fair to us.
Description of Work: Plumbing.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Carolyn K.
12/2012
5.0
electrician, ceiling fans
  + 0 more
He checked everything out and fixed the problems. Gave me advice about rest buttons and some things I needed to know about my electrical panel. He will becoming back to install a new light and ceiling fan after the first of the year. Very helpful and provided me with new information I needed to care for my house.
Description of Work: Numerous outlets and ceiling fan that were not working.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carolyn K.
12/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
He checked everything out and found a loose connection which he tightened and said to save the coupon for another visit.
Description of Work: leaky kitchen sink

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dale H.
12/2012
4.0
heating & air conditioning/hvac
  + -1 more
Good, the new motor cost $350. Better than having a failed motor when really cold weather hits in January.
Description of Work: checked all 4 heater units on the roof, found one unit with a induction motor going out, replaced the motor the next day

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$116

Celia N.
11/2012
5.0
plumbing
  + -1 more
The fix required that the marble slabs be removed and the shower pan removed to install the replacement fitting. This was clearly described and the risks of breakage of the marble slabs during removal pointed out to me. This was all accomplished within the half-hour diagnostic part of the coupon. I deciced to go ahead with the job, and requested a written estimate, and documentation of his license and insurance coverage. They returned on the date agreed to, and arrived punctually at the agreed time. They removed the marble slabs without problems. They worked diligently with a minimum of disturbance to the household, and completed the complex operation within the one day estimated. The repair was successfully accomplished. I will use the services again when needed!
Description of Work: Kevin (KSM owner) came under an Angie's List coupon, and performed an inspection to find the source of the problem. This was an apparent leak indication on an adjacent wall. Diagnosis of the problem to determine what was needed. It turned out to be a leak in the drain of a shower stall, due to an improperly installed drain which had been improperly installed when the house was built in 1998. It appears that a fitting was broken during the installation, and the plumber just jury rigged it with some silicone rubber. The marble slabs of the shower stall were removed, the shower floor pan removed, the new fitting installed, the floor pan recemented, the marble slabs replaced, and the bath fixtures reinstalled.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Ginger O.
11/2012
4.0
plumbing
  + -1 more
It's been a while ago, maybe even longer than the date I put but I remember the plumber explaining things to me (including how the coupon worked) and doing a good job.
Description of Work: One visit the plumber repaired a leak under the bathroom sink. Another time I called him and he told me what to do for frozen pipes on the outside accessible water softener to save myself a service call. I particularly appreciated the advice which worked.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Shawn M.
10/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
The most honest plummer you will ever find. Didn't try to up sell found out what the problem was and fixed it. Was very pleased and would recommend anyone who may need any pluming service this is the business to use.
Description of Work: My swamp cooler felt and sounded like it was going to fall off the side of our house. They secured the swamp cooler and replaced the motor fixed all leaks and belts. Realigned the level of swamp cooler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Joyce H.
10/2012
5.0
plumbing
  + -1 more
He was outstanding. I called him and he was able to come out the same day. He figured out what the problem was, gave us a reasonable estimate, came out within two days and fixed it. He was always very professional, courteous, timely, and prompt.
Description of Work: We had a burst pipe in our bedroom shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Mona S.
10/2012
5.0
plumbing, drain cleaning
  + 0 more
Came on time, finished work, very pleasant to work with. I will be using him again to install a new vanity in my bathroom.
Description of Work: Fixed a leaking faucet in our bathtub. Checked our shower for leaks. Installed new faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Pamela W.
10/2012
5.0
plumbing, water softeners
  + 0 more
Kevin was prompt, thorough, and professional. His rate was very reasonable. I felt as if he did his very best to accommodate the installation of my Costco water softener--this included moving the large suction tank for the garage vacuum cleaner. I would hire him again for any plumbing needs. I thought I already submitted an excellent review for him, but am being asked to submit again. Not sure what happened, perhaps it did not go through earlier for some reason. My apologies for he was an excellent worker.
Description of Work: Removed old water softener for the entire house and installed the new one I purchased from Costco.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Kelly W.
10/2012
1.0
plumbing
  + -1 more
The guy didn't really know what he was doing. He spent 4 hours making a huge mess, and was really unprofessional.
Description of Work: I purchased Big Deal with them for plumbing service.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0


Judy B.
10/2012
5.0
plumbing
  + -1 more
They did an excellent job and are doing another job for me currently.
Description of Work: I had purchased a Big Deal and they replaced some toilets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Marena T.
09/2012
5.0
plumbing
  + -1 more
I provided most of the supplies so the price only includes the replacement valve and the big deal cost. It's been a week since the repairs were done and everything is working great. Overall, they did a great job and I would hire KSM again.
Description of Work: I purchased an Angie's List Big Deal for two hours of plumbing service from KSM. Kevin and his assistant replaced the wax seal and shut off valve on one toilet, adjusted a sticking sink stopper and replaced a leaking faucet in the front yard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$116

Faith B.
09/2012
3.0
plumbing
  + -1 more
They were supposed to repair two leaks for my faucets. I called them back, due to more leaks, and asked them to stand by their work and fix the issue. Since he couldn't come out for a few days, I hired someone else to complete the work.
Description of Work: I purchased a special for two hours of plumbing KSM.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$99

Theresa B.
09/2012
5.0
plumbing
  + -1 more
Whenever I watered the flowers in my backyard, the outdoor faucet leaked like crazy. I was putting a wastepaper basket to catch the leaking water. Kevin came out took a look and simply tightened a screw on the bottom of it. It hasn't leaked since. He refused to use my Angie's special deal saying he would honor it when I needed some real plumbing work done, since he lived close by and this took him all of one minute. I will definitely use him whenever I have plumbing needs.
Description of Work: Tightened a screw on an outdoor faucet that was leaking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

William H.
09/2012
5.0
plumbing
  + -1 more
He provide authoritative information based on exam of existing piping.
Description of Work: Consulted on methods to enhance hot water distribution.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

SA O.
09/2012
5.0
plumbing, drain pipe
  + 0 more
On time, on budget, better than specified.
Description of Work: Install all underground drains, and stubs for a 3,000 sg ft two story house, connection to septic system, including all vents for 9 fixtures, and 300 feet of water p[pe stubbed out for the fixtures. In addition, they installed approximately 150 feet of gas (LPG} pipe for 5 appliances. We will certainly ask them back to hookup all the fixtures and appliances, when we have completed the interior carpentry, trim and cabinetry. Mr Meeks was always present and exemplified perfection and attention to detail, and showed unfailing patience with my often unreasonable requests for changes. Compared to the two other plumbers I have used in the past, KSM is marvelous.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Gerald H.
09/2012
5.0
plumbing
  + -1 more
He showed up on time and did the work that was promised. When there was some extra time left in the hour that I was being charged for, he did a couple of smaller projects that he could fit in within the allotted time.
Description of Work: KSM replaced a faucet, shut off valves and reinstalled a toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Greg C.
09/2012
4.0
plumbing, water softeners
  + 0 more
It went very well. I have no complaints.
Description of Work: He came, he saw, he installed a water softer and a sink in a garage.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$700

Janice H.
09/2012
5.0
plumbing
  + -1 more
I used Angie's list to find this company after repeated attempts to reach the company we had always used in the past. Kevin was courteous and prompt in setting up an appointment to replace the faucet. He called the day before to confirm, which I appreciated. Cade called the morning of our appointment and said he'd be the one replacing the faucet. He arrived on time and was courteous and professional. He replaced the faucet quickly, making sure it was working properly. He was very pleasant to me and my husband. The cost of the work was fair and included the Angie's List coupon. We were very impressed with both Kevin and Cade and will be calling them again when we have other plumbing issues. We definitely will recommend them to friends and family.
Description of Work: Removed old kitchen faucet that had rusted and was leaking. Replaced it with a new faucet, insuring everything was in working order.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Patricia K.
08/2012
5.0
gas leak repair
  + -1 more
Things went very well. They were very professional and they were nice to deal with. They were here when they said they would be and I appreciated that. I thought they were very price competitive and they definitely gave me what I paid for. I would definitely use them again.
Description of Work: I used KSM for a gas leak repair on my swamp cooler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

MARK B.
08/2012
5.0
plumbing, water heater repair
  + 0 more
After a leak in the tank portion of an older model water heater, KSM promptly gave me 2 estimates for replacing the tank with a new tank unit, and replacing with a tankless unit. We chose to do away with our two traditional tank water heaters for the tankless unit. Over the course of a few days (it was extensive work) KSM installed a new gas line and the tankless unit. The work was done thoroughly with all the necessary permits and precautions. The two guys were very polite and professional. They even kept the noise to a minimum to avoid waking my kiddos during nap time! It took a few days for the work to be completed as the work included a new gas line (about 60 ft), the unit itself, and required both gas and electrical permits. The electrical work was done by an electrician that KSM called from Angie's list. Everything was done thoroughly and with high standards. They even cleaned up after themselves daily.They also earn high praise for compassion, as when they came to check on the water heater leak originally, they quickly realized that i was without any hot water for me and the kids. So they kindly readjusted a few things so that i could use the one remaining functioning hot water heater for my daily needs until i got the final quote for replacement. They were prompt with their quote and scheduling, and I completely trust the quality and integrity of their work. I will be using them for any future needs and recommending them to others as well.
Description of Work: Tankless water heater installationDetermined original water heater to need replacementGave 2 separate estimates for replacement of water heater with traditional unit, and with tankless unitInstalled approx 60ft gas line needed for new unitCoordinated with electrician for installation of necessary outletInstalled and set up new unit to codeCleaned up and repaired dry wall in water heater closet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,750

Marie S L.
08/2012
5.0
plumbing
  + -1 more
I ordered the $39.00 plumbing assessment offer through Kevin at KSM Plumbing on Angie's List, as I had a washer that was leaking. I called and emailed Kevin shortly after purchasing my voucher. He responded immediately and we scheduled an appointment. He kept in touch as we got closer to the appointment time and arrived at my house timely. He brought a staff member with him just in case he had to break through the plasterboard in my laundry room, as he didn't know what the situation would be. The two of them worked professionally, diligently, and knowledgeably. They were done in less than an hour, and Kevin told me what the problem was. And he had his staff member make a smaller, plumbing related repair free of charge just to make me a happy customer! Thank you, Kevin! I will surely call you again should I ever have another plumbing issue.
Description of Work: Excellent and professional service from Kevin and his crew! I had a washer leak and didn't know where the leak was coming from. Kevin did a very thorough job researching and troubleshooting the issue and found the problem in less than an hour. I was most grateful! And he is quite friendly and knowledgeable. He even helped me with another, smaller plumbing-related issue free of charge. Wow, I would definitely hire him again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$39

Patrick O.
08/2012
5.0
plumbing, water heater repair
  + 0 more
The process went very smoothly. It took a couple of phone calls and Kevin coming out to see the installation before settling on a solution to some of the problems that an inspector had identified. Once things were settled, Kevin came and performed the installation without any problems. He installed a new hot water heater and expansion tank, replaced some plumbing that had been recalled and re-routed some of the overflow plumbing because it was not up to code. All of this was done in one visit that took a few hours. He was very helpful and professional.
Description of Work: KSM installed a new hot water heater and upgraded the surrounding plumbing to meet code.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Don P.
08/2012
5.0
plumbing
  + -1 more
Kevin did a good repair job and communicated very well. He also discussed repairs and alternatives relating to polybutylene plumbing which this house has. He was prompt in arriving at the time he said he would. My experience with Kevin was the bestexperience I have ever had with a plumber. I would recommend him without reservation
Description of Work: Kevin repaired the gate valve responsible for water cut-off to the house without having to replace the valve. Previously whenone attempted to close the valve, water would continue to run.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Contact information

10640 Shooting Star St NW, Albuquerque, NM 87114


Service hours

Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
367407

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Natural Gas Lines,
Kitchen and Bath Remodeling,
Drain Cleaning,
General Remodeling,
Water Filtration and Softening,
Electrical,
Drain Pipe Installation,
Lawn Irrigation,
Appliance Repair

FAQ

KSM is currently rated 4.9 overall out of 5.

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

KSM accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, KSM offers free project estimates.
Yes, KSM offers eco-friendly accreditations.
No, KSM does not offer a senior discount.
No, KSM does not offer emergency services.
Yes, KSM offers warranties.
KSM offers the following services: Kitchen & Bathroom Remodeling. Plumbing.

Contact information

10640 Shooting Star St NW, Albuquerque, NM 87114


Service hours

Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM