Dooley Landscape Designs LLC

Description of Work: .

Description of Work: .

Description of Work: We are still in the middle of our landscaping project but so far he has been extremely responsive to us and done a very nice job, I would highly recommend him.

Description of Work: The firm installed new sod in the back yard, added stone to the back yard where it had gotten thin, took down a dying tree in the front yard, removed the stump and planted a new tree. The staff arrived on time and did a very nice job with the lawn, stone, tree removal and even planted the new tree very nicely. The problem arose when I discovered they planted the wrong tree. I had wanted to purchase my own tree and have them plant it. I was quoted a price of $75.00 for that service. Mr. Dooley proceeded to talk me out of that and had me select a tree at Plant World (his choice) which his crew would pick up and plant for me at a cost of $285.00. I went to Plant World on the Saturday before they would be doing the work. It is a very large place and I had trouble locating the Raywood Ash tree I was looking for. I did mark an elm tree and an autumn purple ash at first. Then one of the Plant World employees came along in a cart and offered to help me. She couldn't find the Raywood Ashes either. She enlisted the help of another employee who walked me over to the Raywood Ashes. I selected two of them, marking the tape I was given with Dooley's name, my name, and also which was my first and second choice. I went back through the area and removed the marking tape from the autumn purple ash but I could not find the elm I had marked as it was several trees back from the walking path. I marked the map I was given with the location of the two Raywood ashes I had chosen and checked out with the employee at the front desk who entered my selections into the computer. Imagine my surprise when I found an elm tree planted in my front yard. I called Mr. Dooley to tell him how pleased we were with the job his staff had done and how pleasant they had been to work with. I also mentioned my confusion on getting the elm rather than the Raywood ash but left it at that. I did not request that he change the tree. He called me back and said that he wanted me to have the tree I selected and they would exchange it. All of a sudden I ended up with an autumn purple ash in my front yard(?). Mr. Dooley said that they would be there Tuesday morning to exchange the tree and I explained that my husband had an appt. that morning and could not be there. He agreed to bring the tree at 4 on Monday afternoon. I made arrangements to leave work early so that I would be there for the installation of the new tree. At about 5 PM, the dog next door starting barking his head off. I went out front to see what had upset him to find Sergio, the foreman of our job, just finishing planting the Raywood ash. It was clear that he had no intention of even letting us know he had been there as he looked quite surprised to see us. I guess that is how the autumn purple ash ended up on our property. The elm was gone and the tree he had just dug up was the autumn purple ash which was a good foot taller than the elm originally planted. He claimed that the ash was the one he had put in the previous Thursday. Not possible. The only trees that had my tags on them were the two Raywood ashes I marked last and the elm I could not relocate. Also, Sergio said he got the wrong ash in Corrales. There is a nursery in Corrales that only sells to professionals. I was never there. Since Mr. Dooley repeatedly contradicted me about what kind of trees I marked and that the mistakenly planted tree was MY fault because "I marked four trees" and though I told him I had marked two Raywood ashes he insisted I had marked two autumn purple ashes. I called Plant World that Monday before going home and confirmed with their employee that the two Raywood ashes I had marked were still there in their holding area waiting to be picked up and that was also the entry in their computer. Clearly something had gone wrong and Mr. Dooley persistently tried to blame me for his employees' mistake. Sergio even went so far as to take the tag he removed from the Raywood ash and attached it to a tag for an autumn purple ash he admitted he dug out of his trash. I told him that I did know how to read and was a college graduate and that I knew what I had done. A short time later I received a phone call from Mr. Dooley who said he was furious, I was the rudest person he had ever known and how dare I talk down to his employee and tell him that he couldn't read. I never addressed Sergio's education or abilities at any time. I only spoke about my own. As for "talking down" to people, what would Mr. Dooley call telling his client that she can't read the tags on the trees she marked, contradicting his client about the type of tree she marked when he was never even there - not even to pick the tree up, and attempting to tell that client what that person had done without any basis whatsoever (mind you, he will say that I told him I marked 4 trees, which I did, but conveniently forgets that I told him I removed 1 marker and that 2 of the 4 were the type of tree I actually wanted). I also asked him why his staff did not check with the Plant World folks when they didn't find the Raywood ashes out in the nursery as they had been moved to the holding area. He responded that why should they when they should have been able to walk through the nursery and retrieve the tree I selected. He also claimed he was going to bill me for the second tree (so far that has not happened). |I have and had no problem with the work performed. It was everything I expected and I am satisfied. The problem came from the wrong tree being delivered and planted and then being blamed for the mistake. More than that, it is Mr. Dooley's persistence in trying to "bully" (sorry - it is the only word I can think of that fits) me into believing that the mistake was my fault - as if he repeated the same wrong information often enough it would make it true. The work, the price of the job, the quality of the materials - everything else was what I expected. It's the attitude that bothers me. Also, he is the one who told me he was on Angie's List so I looked him up. I did not even have to sign in to see his profile online - I just could not see his rating. On that profile, it said he gave a 5% senior discount. I had asked him if he gave a discount for Angie's List subscribers but he said that he didn't. When I asked him about the senior discount, he said yes for people 65 and older. In a later conversation, he retracted that and wanted to know where I had seen the offer and claimed that it was not on his website (it wasn't). I printed out a copy of the page off of the internet for him to prove I had not made it up. Then he said that it was a mistake and should have been removed months ago but that Angie's List had not responded to his request. However, he agreed to give me the discount anyway - to his credit. What I don't understand is that if that is a mistake and it should have been removed, why didn't he say so in the first place? I would have accepted that and dropped it. It was when he retracted the offer in a later conversation after he had checked his website that bothers me. The most troublesome thing of all is dealing with a person who's story changes - sometimes within the same conversation. It leaves me feeling very uncomfortable and puts me in a position I would not willing enter into again. If needed, I can provide the names of the Plant World employees I worked with and the gentleman I called to verify what type of tree they were holding for my landscaper. As they are disinterested third parties and my selection is part of their computer records, it should add credence to my statements. I am not trying to trash anybody, but the whole set of interactions with this company just left a very bad impression. On more than one occasion, my credibility and integrity not to mention my reading ability were seriously questioned. I was repeatedly told I either couldn't remember or was lying about what I did or was too stupid to know what I did by someone who wasn't even present but was so absolutely certain of my actions that I must be wrong. In the final analysis, I have been left never wanting to deal with this company again and not because of their work or their pricing. Please remember, I am not asking for ANYTHING from this company. I am not trying to hurt their business and would prefer that I never have to think of them again. What you do with this assessment is up to you. Perhaps it was just the incompatibility of two personalities. I don't know but I will never deal with them again. I am sure they are just as happy about that as I am.

Description of Work: They were used as a subcontractor.

Description of Work: I bought some plants from High Desert Gardens about a year ago.

Description of Work: Install xeriscape in front yard.

Description of Work: Front yard landscaping. Mike Dooley transformed my dirt and weeds into an amazing landscape. He took it from start to finish and is wonderful to work with. Very professional!!!

Description of Work: THEY INSTALLED NEW ROCK BEDS IN MY BACK YARD.

Description of Work: THEY LANDSCAPED MY YARD.