CertaPro Painters of Albuquerque

The work was done professionally, on time and within estimate. The painters were very neat with their work, always arrived on time and stayed until the job was completed to our satisfaction. We will use CertaPro for all future painting needs.

Carl Cockrum came to our house at the scheduled day & time to give us a quote for the elastomeric coating of the stucco and the exterior painting. He provided us with a typed & clearly expained quote along with general information about CertaPro Painters. Carl worked with us to set up a 2nd time to proceed with the work since weather issues & personal travel delayed the work. The workmen arrived on the appointed day, calling ahead to confirm the day & approximate time. The work was started on a Friday and completed the following Friday. The men worked hard, were very professional & polite, and checked with us regularly to make sure that the work was being done to our satisfaction. They matched the old stucco & paint colors perfectly and checked with us before applying any of the final colored material to the house and walls. Carl also stopped by the house several times to check on the progress and our satisfaction with the work. The workmen cleaned up around the house after completing the job. We are extremely pleased with the completed work.

Here in the high desert climate of New Mexico, ultra-violet damage from our extreme sunlight quickly damages unprotected surfaces. A couple of years ago my wife and I built a kit gazebo. This spring it needed a new coat of UV preservative. As we're now both in our 70's we decided to have it done rather than do it ourselves. We called CertaPro Painters based on its record here on Angie's list. We are 110% satisfied. Perfect paint (stain, actually) job, absolutely no mess, no spills, no runs -- just two coats of the UV protectant stain that the owner recommended. The owner was perfectly on time. The estimate was fair and fully detailed. The painters were perfectly on time and worked non-stop, finishing a bit ahead of schedule. The painters asked us to inspect their work before they left -- and they handed us the left-over stain rather than taking it with them. It'll be great to have the extra stain in case the gazebo suffers any gouges or other damage. We will certainly be using CertaPro Painters again!!

I called Certapro with several questions regarding elastomeric to fix my stucco. Carl was very helpful in answering my questions. We set up a time and date for him to come give an estimate. Due to a misunderstanding, Carl came to my home one week prior to our scheduled meeting--a simple mistake, and I don't hold that against him. He did not stay to give me an estimate at that time, we instead agreed that he should come back the following week as originally planned. During the course of the week, I obtained several quotes from various re-stucco contractors. I also tried to research elastomeric coatings on stucco--unfortunately, I was not finding information that made me comfortable with the application. Fearing that I would regret an elastomeric coating down the road, I decided to cancel my appointment. This is where my experience with Certapro became negative. To illustrate, I will simply quote the conversation. Me: "I would like to cancel our appointment. I have decided that I would be more comfortable with traditional stucco." Carl: "Are you sure? How much were you quoted, if you don't mind my asking?" Me: "I don't mind. About $2,000." Carl: "I saw your house. With the kind of damage you have, whoever quoted you that is going to be cutting corners." (I have one wall with significant peeling stucco--that being the side of the home that Carl would have seen) Me: "We are opting to have the stucco repaired instead of having the whole house restuccoed." Carl: "That isn't going to last12-15 years like elastomeric would. From what I saw of your house, I would estimate that to coat in elastomeric, it would cost about $3,500." (As a side note, the whole-house restucco quotes were coming in between $4,500 and $6,000) Me: "If I can talk to one of your customers whose work was done 12-15 years ago, I would reconsider. I am most concerned about how well elastomeric holds up over time." Carl: "Every Walmart is done in elastomeric, the Marriot... (and he went on to list several others)." Me: "Can I talk to one of them?" Carl: "You could just go to any one of them--they were all done in about the time-frame you are asking about." Me: "Can you give me a name and a number?" Carl: "Well, no, we didn't actually do any of those jobs. We've only been in business here for 6 years." I said thanks anyway, and that if I changed my mind, I would get back to him. I can understand wanting to "sell" the customer on the product, but I thought it showed a lack of professionalism to immediately conclude that the contractor we had chosen would be cutting corners without knowing the extent of the work they would be doing. I felt as though he was using this as a scare-tactic. The other thing that bothered me was the fact that, in my opnion, he is giving every impression that the work done on Walmart and the Marriot, etc. is his own, when in fact it is not. I would have walked away with a much better taste in my mouth if he had simply responded by saying, "I am sorry that we couldn't be of service to you, please call us if you change your mind or if there is anything we can do for you in the future." Until I had this conversation, I had been considering Certapro down the road for some traditional paint-work. But after this less-than-professional interaction, I don't think I would want to work with them.

Very punctual, friendly, and professional. I believe that if the crew worked a little slower and rechecked their work there would have been no reason to have a call back. However, there was no problem in having them return and correct the problems that I discovered. The initial contact was friendly and soon after leaving a message to have them contact me. The process of going through a national call center to call back the local office does have a few quirks and required me on a few occasions to place another call. Also, I had to do some cleaning up after the crew left.

Carl came out right away to give me an estimate. He worked us in that week. Gabe and Steven the two painters were excellent. They worked quickly and efficiently. They were polite, likeable, and professional. Any requests I had they did the work immediately. We are very happy at how nice the house looks.

Workers arrived punctually. They were courteous and professional. The owner stopped by to check on work more than once. Cleanup was excellent. We were very pleased with the result and the overall experience.

This is the second time I have hired CertaPro painters. In September, 2009 they stained the railings, primary joists and facing board on my new deck. I was very impressed with the quality of the work. The stain on the deck matched the existing painted trim on the house perfectly! Three years later it still looks great. In April, 2012 I hired CertaPro to paint the facia board, soffit and window trim on the second story of my house. Again the job was started on the agreed date and completed to my satisfaction. They were professional and courteous. The workers made sure I was pleased with the job before they left. Everything was cleaned up and our house looked great. Carl Cockrum, the owner, called a few days later to make sure I was a satisfied customer. I will definitely hire them again in the future.

They came at 7-30 am. every morning set up and started. They 2 young men that were working on our home were very frindly and would ask us to come and look at the work performed to see if it was up to our liking. I was very pleased that they cleaned up after each day including garbage, so there was no work for us concerning this paint job. They informed us that we had not contracted for the eaves to be painted and called their supervisor and changed the original contract and handled all matters with great professionalism. we were as previously stated very pleased with the work from CertiPro.

The employees of Certapro did a wonderful job. Our house looks like new and we are very happy with the results. Junior's crew acted professionally from start to finish.

Pretty good, we had some issues with wind at the beginning and rain at the end but overall we are very happy with the result.

CertaPro Painters of Albuquerque gave me a reasonable price and they showed up on time. They finished the job quickly and were very neat. They did a good job but the only thing was, I had requested for odorless paint and there was a strong odor even after a month of painting. I am not sure if it was because of the paint or the spackle.

Earliest time for an estimate is a week away! All other estimates I've received (4 now) happen within 24 hours of initial call and most say they could complete the project within a week. The call center my call went through to make the appointment was very noisy and difficult to hear and understand what the gentleman was asking me! While the service provider might be local, I don't like the idea of the "middle man."

1. They matched the color we wanted perfectly. The house looked beautiful. 2. However, at times, they were sloppy, and paint got on several areas. 3. When we asked them to clean it off, they power washed our colored concrete and changed the color. 4. The solvent they used on our front gate took off some of the paint. 5. The solvent used on the garage doors made the doors have different color spots. 6. A few windows were left dirtier by solvent rags being used to wash them. 7. Solvent used on patio chairs discolored them. They tried to fix the concrete, but could not make return it to the original color. They may have felt we were too particular, but tried to address many of our issues. To settle the concrete damage, they agreed to restain two exterior doors. These doors faded after less than 6 months. The other areas were not addressed, and we paid another painter to repaint the gate, and restain the doors. We asked them for estimates for some interior work, and they didn't respond. We have used otter painters successfully since then. Update: Kathy from Certa-pro saw the review and called to see if there was anything that could be done to fix any of the remaining issues. I explained to her what had happened, and what issues remained. She said the employees who did our job were no longer with the company. She said she would follow up with Carl, the owner, to see what could be done. It's been about 10 days, and no one has called back. That says it all.

The experience has been great overall! They scheduled an appointment promptly, arrived on time, and the owner was the one who actually came out to give the estimates. They provided an estimate on-site. They haven’t actually done the work itself, but so far, everything has been great. They even call me every week at the same time, to update me on where we’re at on the scheduling, etc!

Carl was very prompt in responding to my request for a quote and brought a binder of pictures and literature to explain the procedure in detail. The quote he gave was exactly what was charged and he worked with me when I needed to extend the deadline of the discount in order to have my roof work done before his crew started. His crew was prompt and very courteous. My only suggestion is that everything needs to be in wriing as I'm not sure that the color that I ended up with is actually the color that I chose. The work is beautiful though and considering I had major stucco repairs that were needed, I am very happy with the results.

They were on time, very professional and reasonably priced. Would use them again without hesitation.

They finished up yesterday and they did an excellent job. They gave me the best price, came out when they said would and they were absolutely perfect in everything they did. We got brand new windows and we asked them not to get stucco on them. They didn't get a drop on anything.

My house looks very nice. I like the way they work very much. The people are very nice and it wasn’t expensive either. It was very reasonably priced. So far everything is fine but I haven’t waited yet to see if it cracks or if anything else happens.

My wife and I are completely satisfied with the work performed by CertaPro Painters. We recommend them without reservation.

I didn't go with them. There were some services that they did not provide that another company did; they didn't do certain things that another company would do. I won't need to use them in the future.

They gave me a good estimate and did a good job too. They told me if they had to make any changes with the paint as far as what was available. They cleaned up after themselves. I would rate them highly and would use them again in the future if necessary.

Ended up getting another estimate which was 40% of CertaPro and went with them.

They were amazing. They was a crew of 2 and they were punctual and they continually asked to make sure they were doing things right and they were meticulous. They cleaned up at the end of the day and there was not any paint splatter left when they were done. I would highly recommend them.

THEY DID A REALLY LOUSY JOB. THEY TOOK TOO LONG TO GIVE ME A BID, AND DID NOT ACTUALLY GET STARTED UNTIL 3 MONTHS AFTER I FIRST CALLED THEM. I EVEN HAD TO FIX SOME MISTAKES THEY MADE.