CertaPro Painters of Albuquerque

Wonderfully! The crew were very polite & worked diligently. We were very impressed. They were done in 2 days.

They were prompt, professional and did a great job on the exterior of my home. And were reasonably priced.

see above description of issue - would never hire and will do all I can to make sure others do not use as well. Normally I do not waste my time on these sorts of things but what I experienced was ridiculous and no response followed from the local office after leaving messages with their phone service.

I am a born DIY person and a bit of a perfectionist. These guys are the first painters I have ever trusted to paint my house. To say i was leery is an understatement. At the end of every day I inspected their work and every thing I could nit pick they addressed the next morning before I could even say anything. They do great work, they are professional in how they do their work, and they do it as you would do it yourself if you had the time and expertise. Oh, and they are incredibly fast. 3.5 days to complete the house, detached garage, and stucco wall. A large job done right and fast.

TERRIBLE!!!!!!! I have so much overspray, paint globs and paint footprints that I have spent more time cleaning up than they did. I have paint on screens that I'll never be able to get off. I've walked my home 2x with the crew and they still missed areas. They oversprayed so badly on my porch I have to paint the entire ceiling, I'm still 2 weeks waiting for them to come complete the job. The only oversight the crew had was 1 visit by Carl (owner) who belittled the crew and rushed around my home and couldn't leave fast enough. BUYER BEWARE!!!

Certapro did an exceptional job. The end result was perfect. They were punctual every day. The foreman, Cesar, communicated with us every day and answered every question we had. They showed true professionalism. The price was also quite reasonable. After they finished, I called them back to clean up one drip area on a second floor window and they returned right away to take care of it. I decided after the job was done to have them give me a bid for more work on my property. Basically, my wife and I were very pleased and our house looks great

Horrid and horrid. Estimator /scheduler lied and followed it by being rude and unprofessional. Do not hire these people.

When.the son went over the estimate with me, I thought the company was professional. They are hacks. Despite masking the doors and windows, they managed to get stain on the window frames, the overhangs, the decking; and the roof. When Mr. C******* came here, he argued about everything. He threatened to pull off the job when I pointed out theoverspray on the roof. Mr. Cockdick is not used to people arguing with him. He feels he is right no matter what. So his company got stain on the exterior window frames. They got stain on the overhangs. They got stain on the decking. They got stain on the roof shingles. They were incredibly sloppy. Then, Mr. Cocklsuck acted like I was the problem. He is a piece of work.l. Then, ;after the horrible stain job (they didn't apply the produc0t specified). They are liars and cheats. This company is toxxic. I haven't l even listed everything. This company reflects poorly on Angies's List.

Used wrong paint in one area, requiring me to go buy more of that paint for the area for which it was intended.

I first contacted Certa-Pro in Oct. 2013 asking if my damaged stucco was still under warranty. I was told that it was, but it was too late in the season to do the repair, since it can get below freezing up in the mountains where I live. I was told to call back in March 2014, which I did. Someone came out to look at the stucco in March, but unfortunately, we had a really cold Spring and they were not able to repair it then. In April, I called back asking how quickly they could do the repair as I had decided to put my house on the market. I explained that I would like it done as quickly as possible. Basically, I was given the run around and nobody contacted me until the beginning of June. In the meantime, I had given up on getting the repair done by Certa-Pro and I paid someone to do the repair. I do understand that I can't expect my repair to be done quickly just because I need it by a certain time, but some kind of communication would have been nice. I needed to make plans and I couldn't do it, so I finally decided to just pay for it myself and have it done. I don't know if vendors realize the importance of communication, which is why I'm writing this review. I do believe they would have eventually honored the warranty - in fact, someone called me to do the repair right after I had the work completed by another company. But, the fact that I was left hanging for about 1 month without knowing what was going on - I sent several emails, as there was never anyone there to take my calls and eventually I did receive a vague reply. I assumed that I was being blown off and they didn't want to do the work. I don't believe that is true now, but at the time I had no way to think anything else, because I was given no information. That's what happens when you don't let people know what's going on, I guess.

I have had continuing problems with this company. I was told that the lines that were visible in my new stucco would fade over the next 6 months and they did not. I contacted the owner in July and he told me that he would be out in the beginning of August to fix the problems. He didn't call or show up at the beginning of August. I called him back and he said the middle of August. He didn't call and didn't show. I called back at the beginning of September and he told me he would have it done by the end of the month. I finally decided to contact the corporate offices around the 25th of September because he had not yet called to set up a time. He told me he would come out on the 1st and then called and rescheduled for the 6th of October. They did show up on the 6th and have been here for 3 days. Most of the repairs they have done look great but we are not satisfied with one wall of the house. I spoke with the owner this morning and he told me it was as good as it was going to get. I referenced the contract which stated that they would repair all the defects in the stucco and he said it isn't the same as a new stucco job in which they can create a new surface. They can only do so much (which is not what I was told when I decided to use this company). I know they can repair the work but he just doesn't want to spend any more time on this project. He even went so far as to imply that he didn't have to come out and repair any of it because it was not defective but he agreed it didn't look good and he realizes his name is attached to it. In retrospect I should have not paid them until i was completely satisfied. I am very dissapointed and so tired of companies promising one thing and then not following through. "Salesman" Carl promised it would look uniform and they would repair any existing issues and "Owner" Carl is telling me I have to settle with the best they could do.

We were very pleased with the quality of work that was done. However, we HATE the color. It?s hard to spend that kind of money and end up hating the final color. Yes, we looked at two almost identical shades of the same color that were sampled on the wall. Surprisingly, it was immediately clear that we were not even close to what we wanted. But, it was also clear that the clock was ticking and that taking the time to re-select the correct color would put us behind schedule, and the wind was due any minute, and it would dry darker, etc? The work performed was very well done. Brian did a great job of taping and Patrick was a delight to work with. If Certa Pro wants a resounding endorsement, we will be happy to shout it from the rooftops when they come back and re-paint with the right color, not the expedient color. One more observation about color. In our case, CertaPro offered no discussion about color selection until we inquired about when, where, how to select a color (Sherwin Williams). If this is most customers? experience, you will need to initiate this topic early in the project process.

Everything went as Carl had said it would. The employees were here on time. Worked, even through lunch. At the end of the day, they would take down the plastic and clean up everything. They returned the second day and were completed the job and cleaned up all the materials and plastic. It took less than 24 working hours to complete the job.

They didn’t finish painting on cabinet doors. They used a roller and it left a texture on the cabinets, instead of using a brush or spray. It was a new guy who did the painting on the cabinets, and the supervisor was in another room so he didn’t see that the cabinets were painted improperly. They came back to touch up some details they had missed, however the doors don’t look like they did before. I called the owner and he said they would come back in March or April to look at it, but that is unacceptable.

They had to redo part of the trim, but they came out promptly the next day and completed the task.

This is irrelevant, since Certo Pro is no longer is business here.

Crew left a mess on the roof, this was pointed out to the supervisor on a warranty visit and was still not corrected. I have cracks in the stucco less than a year after the project was complete. I contacted Carl in July and the issues have not been resolved as of 11/15/13. Carl, the owner, refuses to come and evaluate the warranty issues in person. The supervisor did come out and fix less than half of the issues, have not seen him since he left two months ago. Would not hire certa pro again. 11/24/13 Carl, most of your response focused on the large crack on the backside of the parapet. Your production manager REPAIRED the large crack when he was here. He felt that the issues where covered under warranty. He also thought that the bubbling was covered under warranty, but he did not have time to repaired that day. He stated that the stucco/elastomeric was failing prematurely and that he would do some research and get back with me. I still have not receive a response. My complaint has been a lack of response and a failure the fix the problems. There are cracks on the parapets and lateral cracks on the walls ( See attached photos taken on 11/23/13). You have not upheld your warranty. You stated that my evaluation was inaccurate and did not reflect what has taken place. The attached photos along with the correct version of the large crack being repaired, proves the accuracy of my evaluation.

very professional contractor. price was good, work was excellent and very quick to follow up with touch ups requested

Job was completed in good time. The two workers were great, cleaned-up every day and were very detailed in their attention. It's a new product to us so we have to see over a period of years as to the quality. Very satisfied at this time.

Everything went well the guys were on time, cleaned their areas each night did a great job.

Communication was poor; caused work to start a day late. Crew was pleasant, but didn't clean up after themselves well. Owner, Carl, was rude in phone calls and did not share important information. Payment in full was required on last day of job. I would not recommend this company nor use them again.

MAJOR problem in customer service and details. Quality of work is average. These guys, although very nice, seem so rushed that they leave a lot to be desired. We have many missed areas near the bottom of our house where they clearly just didnt pull back the rocks( like it states in the contract) and holes in the stucco that, despite me pointing out to both the owner and crew, we're overlooked. There was a residue on most of my patio furniture that I spent hours cleaning off. My patio furniture cushions were bleached by the sun because they were left in the sun over a 36 hour period ( I had thought they moved it back at the end of the day. They had not, and what's worse they just left it in our lawn over a 3 day weekend and my husband moved all of it back, numerous times. Besides the rushed quality and lack of detail, there is a serious communication issue. I had asked for a quote for trim for 7 straight days. I finally got it on the last day of the job, at that point i just wanted them gone. We have called twice for a follow up to address some bare spots & holes, after 12 days still no call back. I originally went with certapro because a neighbor up the street had the same work done 3 years ago. Back then, the quality & customer service was very different. Apparently there used to be a supervisor that followed up the job with an inspection. That would have helped us immensely. They seem to just take the money and run, while cramming in as many jobs as they can. I've had all my neighbors ask about our experience, and while I recommend the elastomeric product, I can't recommend Certapro at this time.

Interior painting, almost entire interior of my home. They are an absolutely fantastic company, I was very pleased with their work. They were prompt efficent, courteous, and they gave me some good suggestions (of which I was very appreciative).

Appointment for estimate was kept and on time. Process was explained and all questions were answered. Gabriel was the main painter and proved to be an incredibly dedicated worker who communicated with us every step of the way. He went out of his way to ensure we were happy with the job and was very respectful of our property. He was great with our dogs and very careful to not leave any gates to the street open. We were extremely pleased with his professionalism. Our house was transformed and we no longer have any cracks in the stucco. I would definitely hire this company again.

Scheduled apt on-line for estimate. Showed on time and quoted reasonable price. Lower price than others but lesser quality paint. Still good paint and was all I needed. Two man crew arrived on time to start job but their equipment (power washer) was faulty and would not run. First impression set the expectations for the rest of the job. I loaned them mine since it didn't seem that getting a replacement was going to be a timely endeavor. It took them a little over two days to complete the job. The work is pretty good. no drips no runs no errors. I'd been more picky if the price was higher but these guys did good for what they charge.