CAS Enterprises, Inc

They were fabulous. They are considerably more expensive. I was convinced to put out that kind of money on it. I live in New Mexico and we have intense sun. The flat roofing is kind of a constant problem. It holds up over time if I find the right material. It also is white color so it reflects the heat. I have been thrilled and it’s just a year down the road. These are just fairly new addition and the original roofing only lasted couple of years. It has a life time warranty and I guess I will see if there are any problems. There are a lot of references for them on Angie’s List. I read threw all of them. It was the same conversation saying that they were expensive but worth it. It was a different material and it was convincing to me that the material that they were using was better for this kind of roof. The majority of my house has pitched roof. It was the flat roof portion that I needed to have replaced. All of the listings on Angie’s List convinced me to move in that direction. Putting in a new roof can just be really messy and time consuming. They were finished because didn’t have to tear up the old roof. They just came in and laid the new fabric. They were in and out in a couple of hours. There was no noise and no smell. They didn’t have to tear up anything and they laid it right over it. The people were really nice. In fact there was $250 credit because I was an Angie’s List member. That was nice. There was some of the other estimates I got and they were twice as much.

It was great. I liked the quality and the follow-up. It wasn’t just someone coming here and giving us an estimate, and then someone else doing the job. There was actually someone who came back and inspected and made sure we were happy. They had the crew come back to fix a couple of things. The price was a little high.

The work crew were excellent. The foreman kept in touch daily. They were prompt, worked from the time they arrived on the job until time to quit with an hour off for lunch. We have a large home and because they had to strip down all of the gravel etc. and then install the new material it took several days. We expect this roof to last us many, many years.

We had to have a specialized roof because it was flat and they were the only one that could do it. They were very professional and they did what they said they were going to do. The workers were very polite. They were very polite, but they did good work.

We knew it would be more expensive than a tar & gravel replacement, but felt the membrane system would last considerably longer. Compared to other membrane products we researched, the price was right in line. It also took longer to install, but we expected that too. The BAC installers are more than just workers, they are professionals. We had the same crew members every day and it was obvious they all understood how the product was supposed to be installed. They were very prompt, explained every step of the process, and gladly answered any questions I had. When it was all complete they cleaned up thoroughly. Crew chief Adrian did a great job of coordination. I am very impressed with the quality of the material and installation. The membrane material is heat seamed, not glued, and close inspection revealed the seams to be continuous with integrity. Perhaps the most impressive part are the boots placed over any roof penetration (vents, skylights, etc.). They are form-fitted and look as if designed for our roof. Even the canales are integrated into the membrane. I don't think I will worry about leaks for the rest of my life.

The service was provided almost a month after the original appointment.

It took only two and a half days. The crew was professional and left the house and yard as clean as they found it. The salesman, city inspector, and BAC inspector came at different times to check the work to make sure everything was done properly.

They came when they said they would and the crew was courteous, communicated well, clean and competent.

Sent out a gentleman to give me an estimate and he did. Was told there was a long waiting list. When I called several weeks later to check on the schedule for my job I was told that he had retired and I needed another estimate. A other gentleman came and did another estimate. I was then put another waiting list and called and called. Finally figured they didn't really want to do my job. It may have been more complicated than they could deal with. They should have just told me.

Did not decide to go with Bac because they were to expensive and found out after reviewing other companies that they did not have a complete service such as scraping and disposing of rock and tar. As this would have been extra money. So I decided to go with another company who had everything included.

I started calling the contact number given on Angie's list after checking reviews on-site and thought BAC Enterprises sounded pretty good. First call was to an answering machine on Nov.15th if I remember correctly, on a Friday. No response from BAC. I called again on the next Wednesday, again to an answering machine and no response from BAC. From the reviews on Angie's list it sounded like BAC had the roofing system I wanted and had mostly good reviews on-line so I decided to try again. Called the contact number again on Nov.25th, on a Monday and did get a live person. We discussed the roof problem and he had their salesman, Bill, contact me later that day. We made an appointment for December 9th at app. 1:00 PM. Bill did tell me how busy they were and that repairs would probably be out at least 2 months. I understand being busy with all the bad weather in our area lately & I had the existing leak fixed well enough for a temporary solution but really wanted a new roof with the membrane I had heard many good things about so I was looking forward to a permanent fix. I re-arranged my schedule so I could be home for the estimate walk thru on the 9th. Bill called me at around 9:30 & advised me that his boss wouldn't let him go on any roofs today due to the weather. ( I admit it's cold, but there is no ice involved & all snow is melted & no wind to speak of. I work construction so I know what bad weather can cause & I am also a safety professional & would not ask anyone to take a risk for an estimate. I do not see any hazard that would deter a good company from keeping their appointment today.) Anyhow, I asked Bill if we could re-schedule for tomorrow or later this week. He informed me that his next opening wasn't until the 18th. I reluctantly set up an appointment for the 18th, but after hanging up I started thinking about it and realized any professional company would take their scheduled appointments in order & obviously BAC had just bumped me to the end of the line preferring to keep other appointments, scheduled later, instead of mine. I called Bill back and told him my dissatisfaction with his company's lack of professionalism & cancelled my appointment. He said "Sorry" & hung up. Please understand, we as customers and consumers have to put up with a lot of unprofessional attitudes from companies and businesses that have taken the" pride" out of their customer service. It seems to me that the general attitude is that - Fine - if you don't want our business, somebody else will, so "Sorry" & hang up! It took 3 calls just to get a response from BAC which in itself should have been a pretty good indicator of their professional demeanor, but I wanted their product so I kept trying. The appointment wasn't moved to the next in line, it was bumped back behind all other appointments made to this date. That is unacceptable! I wanted to warn future consumers. Oh well - Sorry.

The roofing crew were professional through out the job. They arrived on schedule and worked all day. At the end of the work day, they cleaned up their mess. All the crew were very courteous and answered any question I had. The lead man on the crew, Augie was very helpful and the work was done very professional like. I would use BAC Enterprises again. They know what they are doing.

Am on their schedule for Jan 2014. Will report back to you about my experience. |

BAC was contacted after the 5 inch rain of July 2013 resulted in roof leaking. Bill Younts came out within 3 days, explained his roof and lifetime guarantee, and scheduled the job. It took 3 months to start, due to a backlog of roofing jobs and another heavy 3 inch rain in Sept. Augustine was the foreman in charge of the 3 man crew. They always showed up promptly, came before 8 on 2 days when I had to leave early, worked nonstop with only a lunch break, and cleaned all stray membrane cuttings each day. Ordered skylights did not arrive when expected and Augustine came out the following week and completed that installation. I am extremely pleased with the roof and the work done and trust I will never have to replace my roof again.

Called company over 4 weeks ago and have had NO response from them.

The thoroughness of the initial examination of the existing roof was excellent. The report back to me was clear and articulate with everything explained carefully, assuring I understood everything. The date was set and contract signed without rush or pressure. The original date needed to be postponed a couple of days because of weather and to coordinate with repair work on porch section. Payment matched the estimates exactly and was in two halves. Work was carefully done with minimal disruption and noise. Post-job clean up was reasonably done. The whole process was well coordinated with Bill Younts, BAC rep, who was patient, open and personable. I have another residence and would certainly use the same process and company.

An appointment was made promptly and the representative was at my home right on time. He provided a good explanation of the services and materials they use and the life time warranty. Since my roof was currently leaking, it is the rainy season and it would be a few weeks before they could schedule the job, Tom spent about an hour on my roof patching the problem areas. He estimated that it would be about 8 weeks before they could get to my roof, but would try to make it sooner. The work began about 4 weeks after the initial estimate and took six days. The workers were prompt, professional. friendly and neat. The area was clean each day when they left. We have had heavy rains since the new roof was completed and I have had no problems at all with leaks. This was the most expensive estimate but I felt it was worth the extra cost because of the life time warranty. I'm pleased with the job done and would recommend this company.

Contracting and installation took place right when monsoon season started and they were professional and kept in touch with me multiple times a week as to when they could/could not work. The days they could work they worked long & hard hours to finish the job in a timely manner.

Great customer service. Every detail we called about was taken care of in short order. The roof looks great and has performed perfectly.

The new metal roof looks beautiful. They do not use standard metal that you see on most houses around here. This metal roof is curved and looks like ceramic tile from a distance. The metal they use is more rugged and durable than most and thus it has a 50-year warranty. We love it! The workers were all very professional and efficient.

They offered a lifetime guarantee. Also, they were very professional and cleaned up well when they were done. The crew chief was superb. I would highly recommend them.

They were very responsive, very knowledgeable, came back to check on the problem after the roof was on but there wasn't a problem, efficient, punctual, and have really good product.

I wanted to update my review and let you know that BAC was very responsive overall to our recent roof leak and I wanted to amend my previous evaluation a bit. There was a bit of miscommunication between BAC employees and myself and what I thought was a membrane problem may have been a small hole in the stucco that caused the small leak we had. All is well at this point and I want to commend BAC and reps like Lucas Satterfield for their prompt and courteous handling of this issue. One thing you can count on from this company is quality and responsiveness. Thanks BAC! We had BAC Enterprises install one of their membrane roof systems on our house last summer (2012). This cost us nearly $20,000 and much travail after one of the installers drilled about 20+ holes through our ceiling in the process. BAC made things right at the time however (you can read that review at Angies too). We've had two problems with the membrane roof since the installation last year: 1) This past spring (2013) we had problems with the membrane flapping and banging onto the ceiling. (In our area gusty, persistent winds are a regular occurrence in the Spring.) My understanding is that the membrane needs to "breathe" to keep moisture out but the flapping and banging was very loud and unnerving. I climbed a ladder to look at the membrane during one high wind event and was shocked to see the membrane billowing up as high as 6 inches. This was pretty much localized to an area above the dining room and living room although other areas were rippling as well. I called BAC (Bill Younts, Sales Mgr.) and he put me in touch with Lucas, BAC's quality guy in Albuquerque. Lucas came out and suggested he seal off two short portions of the edge of the membrane where it meets the wall and faces the wind. A quick fix that cut down the flapping considerably, but not totally. We'll see what happens when the winds kick up again next Spring. BAC's low-tech approach is evidently to use a cinder block (???) if this issue persists down the road, or at least that what I was given to understand. Anyway, an A+ goes to Bill and Lucas for their professionalism and quick response to this issue.) 2) A year and 20 grand later and guess what? We had a leak during a rainstorm this past Friday...granted, ithis is the first time we've had any leak since the roof was installed and it was a small leak, but after all that money and the hype over this roof system we should have NO LEAKS WHATSOEVER!! So I was dismayed and a bit upset on Friday (as was my wife). I talked to Becky at BAC and she was superb. She said she'd get an installer to call me right away and she did. (An A+ for Becky!) Mario, the same installer who led the crew on our roof installation last year, called within 15-20 minutes. He said he'd try to get out that afternoon but since he was a good distance away at the time we decided today (Monday, July 22) would be better. Mario said he be out our way around 8:30 and would call to let us know when he was on his way. Luckily my son was home and that meant my wife and I wouldn't have to miss time from work. However, Mario didn't call at 8:30, or 9:00, or 9:30, or 10:00. At 10:30 I called BAC from my office at work and spoke with Lucas. He said this wasn't acceptable and shortly thereafter I heard from Mario. I asked why he didn't call and all I got was an excuse. As I write this Mario found a dime -sized hole in the membrane and patched it. He'll come out tomorrow to use the low-tech cinder block routine to cut down on future flapping I guess. I am somewhat disillusioned with BAC Enterprises and the overall quality of the installation done on our home last year evidenced by the membrane flapping/banging and this recent leak. I wouldn't give them an A rating now overall, but a B to B+. My main issue with BAC is with their installation crews and installation, not the product or material or the system itself (although the cinder block solution makes me wonder a bit). That's where BAC's weakness lies in my book. The installers lack true customer service understanding and skills.Perhaps they need more installation training as well..I don't know. I do know the installers have a very tough job and I appreciate that aspect and don't envy them that. One thing I want to praise BAC for is their overall responsiveness to my problems and the professionalism and great customer service from Bill Younts, Becky, and Lucas.

The whole process went very smoothly from initial contact through installation. We are still waiting on the final inspection. We've already noticed that the house stays cooler with the white reflective roof.

It's a really good roof, it won't fade. The roof has a 50 year warranty. This roof contains no hydro carbons. I got a $500.00 discount for being an Angie's List member.