Brothers Electro Mechanical Inc

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It went well. They were prompt, efficient and professional. It took only 2 days.

Professional, courteous, thorough, and cleaned up after the job. Came back at no extra charge for some additional details.

After viewing AL for qualified electrical contractors in my city we contacted four companies to bid a kitchen and living room remodel for recessed can lighting and pendant lighting. I contacted this company and was told that someone would come out and bid the job on 5/12/09. I received a call that morning stating that there was a mix up and that Brothers did not do lighting electrical work. I replied that the office person said they did and that Brothers Electrical had aq good rating and that we wanted to get the work done. He stated that they only do work on furnaces, AC units etc.... Needles to say we were disappointed because we could have saved ourselves a week of waiting for a company that does do that type of work versus a company that claims they do that type of work and then calls to say they don't. Good Luck

Brothers is a family owned business which has been in Albuquerque for a number of years. They have an excellent Better Business Rating, which was one of the driving factors in whom I chose to bid on this job. I look for business's with good ratings, how long in business, problem resolution history, and how long they have been members of the Better Business Bureau. We chose 3 product brands Rheem, Carrier, York. We got 3 bids total, 1 from a company who installed one of these brands. The web sites for these manufacturers gave what they considered the top several contractors that install their products. Estimating process was thorough and complete. Price was less than 2 other bids for a like system. Tony Brothers took time to understand what we wanted, asked questions and proposed solutions. He also explained what was included in the estimate and what problems could arise, which were not visible at the time of the estimate, and if these would increase the cost. He said if they were small issues that they would just take care of it. No issues were found. Tony bid our job with several different options on the efficiency of the units to be installed. Prior to the arrival of the 3 contractors that I had chosen to bid on this job, I had written down all the questions I wanted to ask. Also what quality of units I was looking for. This kept the bidding from the 3 companies on the same plain for comparison. Do your homework and go to the makers web sites and educate your self on what each brand has to offer. But be flexible if the contractors suggestions make sense. Jeff and Ben were the installers. They were very neat, explained what they were doing and asked what we wanted, such as where did we want the new thermostat. The installation went well. Jeff also gave instruction on the use of the system and the thermostat. We can manage most home improvements or repairs ourselves so we seldom have contractors do work for us. This was a good experience.

I was very pleased with the workers, their response time if issues came up. I had obtained estimates from 2 other heating and cooling ABQ companies, and their prices were 2 to 3 thousand less, but I feel I could not have received better service, so I'm ok with the extra money. I also insisted on a Trane furnace with a 96% efficiency rating, which increased the cost.

Originally called for service on a Saturday on our existing furnace, because the burner would shut off before the temperature had reached the level to which the thermostat was set. Previous service calls by another service company had failed to fix the problem. Serviceman told us the next step was to replace the blower which would be about $250 after we had already spent $250 with the previous service company. Brothers recommendation was to replace the furnace rather than throw more money at an older furnace that may or may not fix the problem. They said if we replaced the furnace, they would apply the charge of the Saturday service call against the installation of the new furnace. We agreed and they replaced the furnace about a week later. Did a good job. Servicemen were friendly and seemed knowledgeable. Checked in the crawlspace as requested to make sure everything was in working order. Even had to extend the vent on the roof, but did not charge us anything additional. Cleaned up after the job was done and we have had no further problems. I would recommend Brothers and Lennox if you need your furnace repaired or replaced.