Brothers Electro Mechanical Inc

They came to service my Lennox Mini split system and told me all three heads were leaking. The tech held up some hand held sensor he held up to each unit that supposedly indicated this, which may have been bogus in hindsight. They said they had to order internal parts and replace the coils, etc. They said it would cost $3500 and needed half of that too proceed. I was sceptical but they were certified Lennox repair so I went with it. I called Lennox, which Brothers didn't offer to do, because the units were still under warranty. Lennox ended up sending new units to replace what I had. I called the guy in charge at Brothers to get the labor reduced since they didn't have to spend as much time taking each unit apart. It didn't take long to replace the units with the new ones. The guy I talked to was very nasty about it and would not budge on the quote. We had a very heated argument over the phone but I thought I got him to agree to adjust the price down if in fact his workers didn't end up spending that much time as originally anticipated, which ended up being the case. In the end they charged me full price (they had my credit card}. Needless to say I got taken advantage of.

We called Brothers Electric on a Sunday. They arrived in 90 minutes and resolved our issue quickly. This is superior service. I am so pleased with their quick response and professionalism.

It was good. It was fine. They were fast and good.

The service man worked for several hours to fix the system in the heat so my 89 yr old mother could have a cool house again. They were able to fit us into the schedule even though some other companies had a two week wait.

After 3 visits the issue has still not been resolved. One visit they were there for several hours and the owner told us they would give us a credit. When we called them again to come back out we mentioned that we had a credit. The receptionist told us that she would have the manager call us back, and we never heard a thing.

Things started off good: came out in a timely manner, received quote quickly, they were able to get unit installed in 2.5 weeks at the peak of our heat wave. However, the unit they installed had been damaged. No mention of this was made to me when I talked to them over the phone on the day of install. My mom happened to go outside to watch and noticed large dents on the side of the unit. They assured her it was all superficial and not to worry, still no one notified me. When I got home, I could see the dents from the ground (roof top unit). Decided to wait, figured there would be a credit on my bill for damaged product. Received $200 credit for damage and thermostat (they didn’t install a new one since current one fine). I thought that was insufficient compensation on an $8000 project. However, was busy getting ready to go out of town and figured I would call when I returned home. But then they charged my credit card 2 weeks after receiving bill for the remaining balance without my permission or discussion with me. I was on vacation with no cell service and now credit card being rejected. Pretty furious they did that (and I think illegal). Had to drive to find cell service and called to have them cancel the charge on my card, since 1) hadn’t planned on using credit card for remaining balance, and 2) disagreed with remaining balance. Interrupted what should have been a stress free family vacation. When I returned to town, no phone call from them. Called after 1.5 weeks of not hearing from them. Was informed they had ordered a new panel for the damaged unit and should be here any day. I was a bit confused since no one had talked to me about this, and I was still concerned about a damaged unit being installed. Continued to play phone tag with one of the owners. When we finally touched base, was made clear no additional financial compensation would be provided and I shouldn’t worry about a damaged unit as they were sure it was only superficial. I don’t know about you, but when I pay almost $8000 for something, I expect it not to be damaged. They came out and installed a new panel, again, without discussing with me. Was also told they would send me a check for $75 for the thermostat. Was quite surprised to then get a bill with the $200 credit removed, to be replaced with the $75 amount. When I called to say I thought a mistake was made, was told no, credit removed since they installed the new panel (which again, never asked me if I wanted nor told me they would remove the credit). Was told I was just determined to be dissatisfied and the balance would remain. Due to the lack of communication, charging my credit card without permission, installing a product they said they damaged and refusing to provide any compensation, and then being told I just wanted to be dissatisfied are the reasons I cannot recommend Brother’s Electrical to anyone.

Tony Brothers, the owner of the company, met with me twice and explained the process in a way that it made sense. He and his electrical guy, Frank, checked out my system and worked quickly to get it up to code. There were two crews of workmen -- the two guys who did the electric work and the two guys who installed the ductless system. All were great -- hard workers, friendly, professional and, best of all, effective. They did their work very very well. I would HIGHLY recommend these people and this company to anyone.

They were very professional, prompt, clean and organized during install. Everything was done on schedule. Everything works great. My problem was the communication after everything installed and they were paid in full. The owner's son was who we dealt with for estimates and contracts. I told him that our next door neighbor had recommended their company. She spent $14,000.00 getting a new install refrigerated a/c and replacement furnace. He said they would have to make sure she was rewarded for recommending them. A week or so later, she called them for yearly service that was $79. She mentioned that they said they were going to reward her for recommending them to us, they told her they don't do that. I called the son I had dealt with and he told me the same thing. I reminded him that he was the one that said they would reward her, he grudgingly offered a measly $12 off of her service call!!! What cheapo gives such a paltry "reward" when between us we had spent over $32,000.00 with them. It seems to me that they really don't value recommendations. He was very rude to me and told me that it was none of my business, it was between my neighbor and him. I was embarrassed because I had told her about the reward and then she got hassled. His demeanor had completely changed from sugary sweet when he was selling to snarly and grouchy after he got the contract and got paid.

After a year of really bad experiences with heating/air conditioning companies, our experience today with Brothers was a night-and-day difference. Making the appointment went smoothly, and the technician, Jeremy, arrived on time. He is so knowledgeable, and was careful to explain everything we asked in great detail. First, he changed our HVAC filter. He found that the technician who replaced the filter several months ago had pieced together a make-shift filter that did not filter the air and caused the coil to fill up with dirt, which could have damaged the unit. After explaining to him that we weren't getting much hot or cold air blowing out of the ducts, he went down into the crawl space to look around. He came right back out and told us he'd found the problem - the main duct was laying on the ground in two pieces. It had never been connected. So, basically, for the past year we have been paying to heat and cool our crawl space!! He put the duct together, and what a difference! And, for all the work he did, the price was very reasonable. We will definitely give them our business and recommend them to others.

It's very nice. The workers were very quick. It took them a couple of days to get everything put together because we had to have some electrical work done and it had to be up to code. There's a lot more than we have got in doing that because we live in an older house. They were very professional and very helpful. They explained thoroughly about the system and it's a very good system. What I like about it is it has something in it that maintains humidity in the house. In the summer, the humidity will be up to 40% and you have a selection if you live in a dry climate, moist climate or a moderate climate so we set it for dry and that maintains certain humidity so it's very nice. It doesn't dry you out. Their price is a little higher but the guarantees on it are better than what we found from another system. We had a problem with the thermostat so we called them at 8:00 in the morning and they were here at 8:30 to show us how to rectify that. They are very good and very responsive. You paid for a good system and they are going to service you. They are very punctual. They wanted to get in and get it done. I would recommend them.

The brothers are the only heating and cooling people we use. They are extremely helpful and responsive. We have been customers for almost 10 years.

They worked to fit me into their schedule, but they missed their scheduled arrival time by around 1/2 a day. The job to replace the old water heater was a challenge because of the prior setup in my older house. They met the challenge and honored the price of the bid. But, the one doing the majority of the work made it clear that had he been the one pricing the job, his bid would have been hundreds of dollars higher.

Very professional and friendly up until the day they were doing the install of a new return air duct on the roof for the HVAC system. Things started out okay but degenerated into them pulling most of their team off the job (they said due to some other job that had come up last minute) leaving one man cursing and throwing sheet metal and tools. The flashing they installed around the new duct work has leaked in both of the places it enters the roof. One end of the return air flashing failed in the first year, the next just now - this one resulting in the entire utility room ceiling to need replacement. Both roofers who worked on the different sections said each issue was due to improper installation of the flashing. Each time we've called Brothers with issues they have been defensive and have turned the situation into things that we have done wrong. This last time the owner said he would come now while the roofers were here. He came, talked to one of the workers outside without coming in to talk to us at all or letting us know he was here. He called afterwards and said the worker mentioned a plugged canale in the area and thus it was our fault for not maintaining our roof properly and he would not warrantee the work on their flashing. The owner of the roofing company told me the leak was clearly due to the flashing being installed without scraping the roof clean before installing it. Perhaps they get good grades from others here on Angie's List, but of all the many many tradespeople and service companies I've dealt with in fixing up our older home these last 2 years, they are the only company that I have written a negative review for and that I don't ever want near my home or person again.

They came at daylight and installed quickly so that my store was never cold and there were no trucks in my p[arking lots during business hours.

The first week I moved into my house, my hot water heater would only fill up a third of my garden tub. They came and gave me an estimate for a Rinnai. I knew I was going to live here for many years, so I wanted something I had owned in another house and that would last. Well, they did an excellent job installing it. They were very courteous and professional. It works great! They also fixed my Bryant heater on one of the coldest winter days only a couple of days after Christmas. Came out and fixed very fast. I really like all the sons and the Dad. All great people. All the people in the office are really nice, too.

The overall experience was very good. We had them replace our existing heater and evaporative cooler. They did it a timely and efficient manner. When they needed to order a part, they came and replaced it as soon as it came in. Everything went very smoothly.

The owner of the company, Tony brothers, spent an hour with me discussing what work would be done and what furnace, air conditioner and hot water heater should be installed. His crew showed up on time and their workmanship was top notch!

I'm new to this area and called Brothers to do fall maintenance on my swamp cooler (a technology I'd heard of but have had no prior experience with before moving here in July. House dates to around 1950, equipment newer). Jeremy, who did the work, was very knowledgable, and I learned a lot from him about both my cooler and my furnace (which I had already scheduled someone else to look at; I learned more about the furnace from Jeremy than from the scheduled contractor). The swamp cooler lacked a damper, which Brothers made and installed on a follow-up visit. I was advised that this would be more effective than putting a cover (which wasn't part of what came with the house) on the unit. I learned enough from Jeremy that I could probably do the work myself next time, but I will be having Brothers do it in future years because I don't like going up on the roof. I also will have them do future tune-ups as needed for the furnace.

I called last night was told they were booked full for today but would try to work me in. They did! Arrived around 2:00pm. Got the cooler working. Very professional, polite, and honest. Will have a consult for air/heat unit in the near future!

They are friendly. I can't say that they are inexpensive, but they always do the job. I can't say anything about their price as I have nothing to compare it to. Their work is very effective. I would use them in the future.

I have a home built in 1930. The forced air furnace was from the '70's and at some point the duct work was connected (poorly) with the swamp cooler. The air flow was low and poorly distributed through the house. I got many estimates, most of which were based on 5 minutes of the contractor looking at the stuff and saying ' yeah, we can do that'. Vince Brothers actually spent at least an hour measuring, coming up with options, and explaining them to me - just for the estimate. And they actually saved me money versus the others by recommending I NOT also replace the cooler, explaining that the whole problem with it was purely the duct work. And yes, it all works absolutely great. I highly recommend them.

I hired this company because they deal in Bradford White water heaters. I knew it would be more expensive and I was not disappointed. The initial installation guy was ok. Not a licensed plumber, but he seemed capable. The inspector found a couple of minor items and the boss came back the following day. He was more interested in whining about the inspectors than coming up with a solution. He got shamed into action when I started working on it while he was griping. He wanted to saw into one of the roof struts but I objected and he ended up doing what I suggested an hour before (shortly after he arrived). Poor service. Bad attitude. Lazy guy. Keep looking. You can do much better. Look at my report on Image Electric. They do plumbing too.

Overall it went well-they go the extra mile

It was a whole new system. They did the work last year. They were pretty good about coming back and fixing them. They were pretty good with punctuality. It was just that they didn't file the permit to do all the work. It stepped through our gas meter and the gas company came and took our gas meter away right before Thanksgiving holidays when we would have been cooking. We went through 4 days without any heat. Brothers were very responsive in getting things over here and making sure that we were warm and comfy. They felt really bad about the whole situation. They got the permit people back out here and fixed things the way they needed to be so that they got passed and we got our meter back. They should have done things up and up. We as customers are not always are aware about what takes a permit and what doesn't. We expect the company to know that. They weren't very honest about all that. They lacked a little bit in honesty regarding the whole permit situation and doing things in the up and up. We were put in a really bad situation. We got the tankless water heater because they had put in the other one and we didn't realize that our gas meter couldn't sustain that, and that is why it was cutting off. They should have known that kind of stuff. They did all this work and they didn't even take into consideration our old gas meter and that it was going to happen. They were able to get a tankless water heater out of us too. It was the gas company that said that there was no way we could run all the stuff in the house with a 50 or 60 year old gas meter. They could have been honest with us and pointed things out to us at the beginning instead of trying to do the work without the proper permit. I use Brothers because they did the work. They know what is going on there. If there is a problem, it's best to call them back even though it was a while ago. They are familiar with us and the work they did.

We had a great experience with them. They came out and took a look. They made an estimate, told me what that was based on, and I approved it. They told me they wouldn’t have an opening for a few weeks, but that they would call me when they did. Then, they called me. They came out and did a very good job. We have used them before at our business, so we were very happy with them. Their price is a little expensive.