Response from StructuralMD
Hi [Member Name Removed] - We are disappointed and surprised that you were unhappy with your project. This review is the first we heard of your feelings, and we have tried to call you since but have not received a call back. Although you were not charged for the engineering drawings, the drawings were completed as they are on all projects, and were supposed to be left on site by our crew. We have additional copies that we will mail to you for your files. Regarding the beam, it was not ordered incorrectly, but needed to be modified with what is referred to as "cut and chip ends" in order to accomodate unforseen field conditions. Regardless of the sequence of events on the installation day, obviously we agree that the beam was done correctly and continues to perform as specified by the engineer. We regret any confusion we may have left you with and perhaps we could have communicated the situation more clearly. Our engineer was specifically disappointed in your review considering that he met with you in our office and, at your request, gave you very favorable terms. Please contact us if you have any further questions. Thank you.