Mark Jameson Contractors Inc

Excellent.

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Great!!

We worked direclty with Rich Jameson and I thougth he was awesome. He was very responsive, he did a good job explaining the process to us and did a great job in giving us status updates since this was a big job. I would use their services again and highly recommend.

I had been looking for a chimney sweep/inspector that also had experience with flashing and slate - so I was excited when I found these guys who advertised/spoke about working with both. Had this contractor cancel my appointments at least twice day-of (could have been three, come to think of it) at the end of or after the appointment window each time. When I finally got them to my house on a third/fourth appointment they arrived well after the appointment window. To their credit, they pulled quite a lot garbage from my chimney (maybe four 5-gallon buckets worth) before concluding that I needed a new damper because the internal damper was stuck open. One of the guys told me that the chimney was stuck closed - while they were cleaning up, I looked up the flue to see that it was stuck open, and that there was now a clear shot up my chimney from my living room for animals, rain, etc. They were perfectly happy leaving it that way - until I insisted that they do something to close off what they just opened up and cleaned. They never followed up with the quote for the rest of the work that needed to be done or did much to even look at the roof issue that I was trying to bundle - which is for the best, since I didn't get the impression that they were really qualified to deal with slate or copper yankee gutters.

I had used this company 5 years ago and had wonderful service. Now: Moving to a different house and needed a chimney inspection. You can schedule for the day but you are not given the window of time until the day before. This was problematic for the real estate agent and I but we worked it out. 30 mins before the end of the scheduled window time, the company called and canceled. They had too many emergency calls and couldn't get to my appointment in the same day. There was alot of rain the night before with flooding so I understood. Unfortunately it was a holiday weekend, so we had to reschedule 5 days later. Again the company confirmed the window of time the morning of but canceled 30 mins before the end of the scheduled window time. The gentleman service rep was very polite even as I yelled at him. I understand it was not his fault and he was just the messenger. The company said they could reschedule in 2 days. Unacceptable! If I cannot trust the company to keep an appointment, how can I trust they complete the work on time?

The team was very professional both times they came to see us. The first time was for a quote and explained the work having to be done and why. Scheduling, punctuality, and responsiveness was easy and great. Team came back to complete the work. They were very thorough, clean, and fast. The work was great. Would hire them again! The price was middle of the road for the work needing to be completed.

Forget about it. No confirmation call and two cancelled appointment's was enough for me.

Company was rated well, so I Called for a Chimney sweep and was given a date 3 weeks out on a Friday. Ok, I can stay home. Received a confirmation call the day before. So far so good. Friday comes, no one shows up. No Call, nothing. I call and am not offered an apology, concession, or anything and am told they can still come clean the Chimney... in another 3 weeks. Needless to say, I found another company.

Poorly

Professional on phone and EXTREMELY responsible about calling and telling me when they would be here. Clear explanations for all services. I cannot judge the price ($125) but service was prompt, polite, efficient, and they left with areas they worked in clean.

An odor coming from the chimney sort of creeped up on us, until, on a very hot day, the odor became really horrendous- and we realized an animal must have died in there. We called Jameson at 4pm and they arrived at 6pm. We were surprised that 5 people were there, but it made for quick work. We were told that our chimney was not capped, and that there were 2 possibilities for doing this- one expensive way and one inexpensive way, and that we would be called and given a more accurate estimate. However, nobody ever called us. Although we liked the work they did and really appreciated how soon they were able to come, I was concerned that we were "dropped." We ended up using someone else to do the capping- a professional whose only business is chimneys- and it was about 300-.

My bathroom walls were getting wet after every rain So I thought the chimney might need a cap. The chimney was like a 100 years old and was never kept in good condition. I was told that the upper part was deteriorating. The chimney mortar was crumbling. They rebuild it from the roof upward and a lining was put inside and top with a cap. So far the walls in the bathroom are not wet from the last rains. They were great, they did the job in one day and thoroughly clean up afterward. They worked so hard to put that lining through that chimney, an exhausting job because the opening through the chimney was awkward size: small. I was watching as they worked and saw first hand the patient and how very careful they worked. They made sure as they worked in my basement hooking the connection to my gas heater and water heater the disruptions in the surrounding were kept to a minimum. Very professional. I got lucky finding them. My chimney looks absolutely beautiful.

It worked out, but I thought that their price was higher than I expected.

He did a great job. I couldn't believe how fast he did it. He did it fast so he wouldn't disrupt our household. They were very professional. He put down cloths to protect everything and he did a clean, thorough job. He also advised me about some tuck pointing the brick work I may want to have done down the road and gave me an estimate on that.