AJ Perri

The worst part of this whole process was waiting for the permit to get approved. we had central air installed and replaced an outdated furnace. A few days before the installation a technician came out to do an inspection of the area. The installers showed up right on time .They used drop cloths while walking around the house.They explained everything and answered any questions we posed. Outstanding cleanup they made sure everything was up and running. Offered a few fyi's. Overall a great experience. I would highly recommend this company. Very friendly and professional

As soon as sales rep he entered the house he put boot covers on and measured out home to ensure we had the appropriate size unit. We sat down and went over the options, they were able to provide 0% financing and sent the crew to replace the system within a week. When our new A/C arrived it had a very small dent, workers called me out and said they sent for a new unit (impressed since the dent seemed very small and superficial however nice to know attention to detail). Work crew was professional and clean, laid down mats across house to ensure nothing was damaged or dirtied. Although they offer lowest price guarantee I feel it was expensive but value was definitely there. Very large company, great overall service and experience. A few months later, I had one issue with the unit not cooling, called the company at 9pm on a Sunday, they had a tech out by 1030pm and my house cooled shortly thereafter. New unit came with 10yr 100% parts and labor warranty so paid nothing for the speedy emergency call. Large company, you know they will be around to honor it. Overall very happy.

Never started because we couldn't get past their "archaic" policy. See above.

They did a very nice job with the installation and I would recommend them to others.

We passed all the inspections and our new furnace was tested and works well.

A.J. Perri were willing to come out on July 4th. We were very pleased with their work. The service men who came was extremely knowledgeable and courteous. I like the fact that they have a discount coupon.

BADLY! An ugly experience!. However, the ultimate fix put me in touch with a fair, competent plumber.

They are an excellent company, and it started from calling them to the young man coming down. They did absolutely everything to make us comfortable because it was very nerve wracking. They were very well mannered and very well spoken. They were just outstanding people that we haven’t seen in many many years, and we would highly recommend them.

While they were very quick to respond and come to the house in our emergency situation (hot water heater broke and flooded part of the house), the estimate was extremely high and the representative was pushy and "sales-y". Close to $3,000 to replace a 40-gallon traditional hot water heater?!?!?! I don't think so. Part of the cost was for "bringing the valves and flue up to code". I brought in a different plumber who gave me a quote on the exact same work: installation of a Bradford White 40-gallon traditional water heater, replacement of valves and flue etc, as well as including a drip pan (not included in A J Perri's estimate) for less than half this cost. I would highly NOT recommend using A J Perri for their unnecessarily high cost.

It went ok. AJ Perri has tuned up my units twice before, very knowledgeable. But on this occasion I just want an estimate on the existing units being replaced. The salesman was experienced and probably knew too much because he gave my home quite a few insults. Who did this, why is that? Derrogatory comments. THey talk about professionalism and not smoking, taking shoes off, punctuality, etc. Add arrogance and insults to the list please. I don't need to pay 15% more (that is what they said), for a nice guy. Give me a few f bombs and a good price. Way too expensive. Don't spend all my time telling me how great you are. Don't recommend new systems then say only do one. Where is your credibility. This is the best part, the pressure sale. I am just educating myself on products and had them come out since they serviced my unit 2 days earlier. So why tell me hey the price is going up 10% if you don't sign now. Really, is this how you do business? Your job is to make people comfortable and want to do business with you, not pressure them before the timing is right. Take your 10% and shove it. Plus your over priced 15% means 25%. See ya !!!!!!!!!!!

Overall, the experience was good except for the lawn repair. They subcontracted that work out; they planted different types of grass, so some of it grows quicker/thicker than other parts. Other than that, everything went well.

Poorly. DO give me the facts, answer my questions, and let me make a decision. DON 'T bully me.

I liked them. They were very professional and had all the parts. They were more than other places, but they had everything with them. They were here early. I'll use them for maintenance on my air conditioner soon.

Overall, I would recommend AJ PERRI.

The heat was not working at the house that we own and rent out. They came out and replaced a part but the repairman warned me that the furnace was old. Next day or two days later not working again and they came out and replaced a different part. That night the furnace went completely and we had to have it replaced. The night the furnace broke down the tenant heard a loud noise and she said there was smoke. It turned out that the water that leaked out just caused steam. However AJ Perri sent someone out even though it was after midnight. The repairman thoroughly checked the furnace out in order to assure us that there was no danger. All this happened just a few days before Christmas. AJ Perri was able to install the new furnace within a day and the tenants were able to have Christmas at their house as planned.

It took a little longer than I thought , over 2 hours. The repair person was professional and left the bathroom clean. I have also had plumbers before and no one had told me where the water main valve was but he did, which I appreciated. It cost more than I thought and I don't like that they only accept checks. Being cash poor I would have preferred to use a credit card. I accepted a heating contract for $90.00. The repair person then questioned me about my furnace, which I haven't had any problems with, and how old it was. What I did not appreciate was the fact that as soon as my check cleared the company was calling to schedule an inspection of my furnace. I told them that I did not have the money to pay for any repairs at this time but the caller was actually argueing with me telling me it wouldn't cost anything,I had to hang up. Since the furnace was off I thought I would call them in the fall before the heat went on to have it checked. I felt that they heard the furnace was over 22 years old and saw dollar signs thinking they could sell me a new furnace. This is the reason I would not use them again. Being alone and female, I have been ripped off by almost everryone I have hired to do services for me.

I was very happy with the entire experience. I had researched via the internet for prices of units and figured costs or labour and I feel that I have made the correct decision with AJ PERRI and will continue to recommend them.

They were very conscientious. They were willing to come back and look at a problem I had after they did the work. Come to find out the problem was not from the work they had done but a preexisting problem that they fixed for free. They also took a look around the house and fixed other plumbing problems I had in my home.

This is one of the most professional companies with exemploray customer service. The technician came right on time he was polite and wore booties as not to walk on my rug. He inspected the baseboard and took care of the problem, all this is less than 15 minutes. I was very impressed!

AJ Perri sent us a card in the mail offering a free furnace inspection. We called and a technician came out. He said that the plenum of our existing furnace was cracked and that this would allow dangerous carbon monoxide gas to enter our home. The furnace and air conditioner were original to the home (nearly 30 years old). Two days later a sales person came out and surveyed our home, and put together a contract for a new high efficiency furnace and evaporator coil (for our air conditioner). The price was high, but Perri offered us 12 months of interest free financing, which helped. About 2 weeks later technicians came out and installed the new furnace and air conditioning unit. Their work was flawless. When the old furnace was removed, I was able to examine it myself, and I could easily see the cracks in the plenum that the original technician had reported. The furnace saves us about 25% on gas. Since the installation I've had to call AJ Perri once due to a water leak. It turns out that there was a crack in the pump used to removed condensation. A technician came out the same day and replaced the pump for no charge. Overall I'm very impressed with AJ Perri service, although they are expensive.

The guy came out fixed one little part and tried to charged me $200.00 and my furnace is still leaking.I called them to come back to fix it and they tried to over charge me to fix it.

They did a great job. Larry Sarber the indoor air specialist was my first contact with A.J. Perri came out and explained the hot water heater, furnace and how everything would be installed to me, measured the rooms so the right size furnace would be put in and based on his professionalist that is why I hired A.J. Perri. Everything that was installed was professional and perfectly done. With the furnace and hot water heater they installed it while I was gone and had it completed before I got home. So I called them and the field supervisor came back out to explain in great detail and how they were installed, how the thermostat works, and I found that to be great customer service. They had a system involved where the field supervisor came out and he instructed the 2 workman to make sure they had instructions of what they were supposed to do. Another guy came in delivered the materials. Every workman that they have are true craftsman. I very highly recommend A.J. Perri.

We stumbled across Gilson from a sticker on the old systems. We have used them to occasionally and have been very impressed with their operation, service and customer focus. I've worked in technical support for a long time and she has worked in food and consumer insights just as long. We can both detect when we are being mislead or lied to. Gilson sales and technicians have always been honest, ad up front with about any issues we have raised. They have provided additional insights, tips or options that saved us money or pain when they didn't have to. We decided it was time to replace the hydronic house heating system and the water heater. We called Gilson and explained to the salesman what we wanted. He worked up a proposal and we accepted it. A technician/engineer came over and verified the situation. The work was done close to schedule. The re-plumbing took an extra day. Given the amount of work being done on the piping, moving the system from the center of the basement to the side opposite the stairs, I consider this a non-issue. One nice touch was to leave one branch of the cold water supply to the old water heater. This branch supplies the water to the ice maker in the refrigerator/freezer directly above in the kitchen. They left the manuals out while installing and I read them. When I had questions from reading the manuals, they were happy to answer my questions. When the systems were installed, tested and running, they walked me through the entire system and answered all my questions and concerns. The system uses a thermostat on the indirect water heater. I had seen in the manuals, a temperature sensor option that provided additional capabilities for managing the hot water heater. I asked and received the cost of the sensor. The Gilson people hadn't considered the sensor and the low cost surprised them. On my request, they order and sent me the sensor which I will install someday. I found this willingness to work with me on something outside the box very refreshing! I'd like to think that they have looked at this option for future systems. A week after they were done, I realized the radiator in the attic weren't working correctly. A technician came out and between the two of us we fixed the problem. There had been an oversight in the wiring work supplying poser to the fans in the radiators. Mistakes happen, I was completely satisfied with the response from Gilson in getting a technician out to me quickly and with the attitude and responses from the technician. The fact that he would listen to my thoughts and ideas about the issue, even though my profession is software, was a comforting sign of a consummate professional that has the backing of his company. Since then, the system has been a welcome non-item in our home life. Well, that isn't quite true. The reduction in our gas bill has been quite noticeable. And in cold weather we will occasionally see a wisp of steam out of the dining room window from the exhaust as as it further condenses in the cold air. A pleasant reminder of the new system.

We use this company for heating, cooling and plumbing needs. They are responsive, punctual and reliable. They do what they say they are going to do.

We called and told the lovely woman on the phone that our boiler had been making a banging sound for the past couple of weeks. She said that she would send a team over that day to take a look at it. We got their "special rate" of $89.00 for an estimate or a heating tune-up. Two men came and told us that it was unrepairable. They said that we would have to make an appointment with a salesman. I figured that they must be reliable. I see their light green vans all over the area. Other people are using them. The salesman came over and sat down with my husband and me. He said that we would need a new boiler, new hot water heater, chimney liner (in order for it to be up to code), some new pipes.....and the list goes on. The estimate from AJ Perri was about $15,500, but with government rebates it would come to $13,700. If we were going to spend this kind of money we thought that we should get another couple of estimates. To make a long story short.....we had someone replace the broken spring in the pump. We found out that this was what was making all the noise. The new spring cost $22.00 and we were charged $50.00 for someone to install it. The actual amount that it cost us to fix it was $72.00. I do not know how these people can sleep at night. They are running such a scam. This is not an isolated incident. After going out to dinner with a few couples, my husband and I found out that AJ Perri had done this to other people that we know. One family in Red Bank and one in Oceanport. Our heating system has been working perfectly. Please don't use them. I'm sure that you work hard for your money. Good luck!