AJ Perri

They were on time, punctual and very clean but they are very expensive.

Very well... large crew showed up and worked several hours to get the job done courteously, professionally, neatly timely

It just ended up being the thermostat was old and needed replacing. The charge was $560! The technician told me it was a professional-grade thermostat that couldn't be bought retail, not only was I able to find it through many other retailers for roughly $150, other places would have installed it professionally for around $130. So they somehow seem to value themselves at double their leading competitors. Had I chosen not to have them do the work they were going to attempt to charge me a $90 fee for just coming out! I honestly thought they were a trusted name but after dealing with them I realized that they're just a company that preys on older customers who don't use the internet or have the resources to shop around.

I called around and found reputable plumber estimate of around $400. But they won't be able to make the schedule. So I called AJ and waiting a log while to get into the call, and asked for estimate. They said that the trip cost is $50, and can not give estimate until they are on site. I thought it shouldn't be around the ball park of average and they said they can come in a few hours. They did come on time, but they told me it will be $550 plus tax, way above what is reasonable. I asked them why it was costing so much, and he said that is what it cost with no other explanation. I tried to bargain it down, and he can only give me $50 off. Though I really need this job right away, but I refuse to give in to this kind of blackmail. He said he will call the office and check. Then he just started working on it. I stopped him and told him that I don't want his offer. Though I end up paying the trip fee, I still feel angry about their tactic. No explanation of work involved, and take it or leave it attitude. I will never ask them again.

The experience with AJ Perri started in late August with a broken hot water heater. I was in no position to shop around and AJ Perri was there in 30 minutes. The plumber did a good job with that installation. During the course of his work I foolishly mentioned I would be looking to replace my heat and AC before the winter. Fast forward to the first very cold day in October where heat was needed. My wife goes to turn on the heat and nothing. Thinking it was the right thing to do, she called AJ Perri and once again they came right over. Turns out the pilot light was off and most likely had been since the hot water heater was installed. If that little bit of deception wasn't bad enough my wife was then lied to about having a carbon monoxide leak and was told to leave the heat off. To continiue with their planning they told my wife they would send someone over to give us estimate that night. After I was told this I was very suspicious and called the gas company. End result, pilot light lit by gas company and no carbon monoxide leak found at all. Approximately 8:00 that night the AJ Perri salesman showed up and took his measurements but was befuddled when I mentioned the hoax of the carbon monoxide leak. He actually thought I believed the entire scam was not intentional. I decide to still give him the chance to make his best offer which after 90 minutes he finally gave me. The offer was extremely high but the pressure was higher. He miraculously was able have the job done the next day. Hint: no time to call anyone else and see what a world class rip off they really were. After 30 more minutes of him coming down by nickels and dimes I told him I was getting at least three estimates. He didn't like that and continued to delay and use scare tactics with my wife. He sensed he could get her to break. Finally I told him no matter what he said or did I was not giving him the check that night which he so badly wanted. He walked out almost emotionless, knowing he would never hear back from me once other estimates from honest contractors came in. By the way, they did come in and they were all half the price of what AJ Perri charged. I can deal with price gouging but I can't deal with liars and frauds. I still am contemplating reporting AJ Perri but one thing is for sure I would never use them or reccomend them for anything. The company policy is based on lies and deception.

awful the only option given was to replace entire furnace

They replaced a valve and my thermostat as well as serviced my boiler to correct an issue with my second floor not heating properly. I am satisfied with the work they did.

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They always did a good job but their prices are higher than most others. Also, I felt the technicians tried to up sell me on several occasions for additional work or a more expensive item.

I wasn't happy with them. They put a rotor down my down stairs sink which did nothing. Resolved slow drain, I was concerned because I had a leak in my washing machine. They told me i needed a new one, so I got a new one and it did the same thing as it did before. I wouldn't call them again. The guy that they send out needs to be more qualified, have better knowledge, and care more about they are doing.

I was happy with the original installation, and the system has worked far better than my original one. The service plan visits are thorough, and the technicians are skilled and knowledgeable. I do believe that their markup on parts may be on the high side, but I don't have a good basis for comparison.

They were pretty pricey. Their work was good. If I could find someone with equal value but less expensive, I'd probably go with them instead. I thought the work was fine. I thought they were good, but they were very expensive.

The technicians were polite, helpful and we had a good relationship with them.

Everything went pretty good but the boiler could not live up to the performance of the old one and I was lied to when I was told in advance that it would. I was told that I would not loose heat if the electric went out and that the boiler would keep performing as the one before it did. This was a lie. The new boiler will not run without electric. The company would not do anything to make up for this lie.

I have used AJ Perri for 20 years, so I am pretty happy with them. I have a service contract with them.

They were prompt with diagnostics and honest

It went well the tech was knowledgeable and polite

I would use them again, but definitely look around. One person came out to do the work.

The service didn't go particularly well. They gave us an estimate based on the work they would have to do, and they didn't have to do that much work, but they still charged us the amount as if they had to. They didn't send a person that really understood the issue. At the end, I wrote a letter and they sent $300 back to me. They did a very good job on the work that they finally sent someone to do, but I didn't like the hassle I went through. The guy that did it was very good, but the service I had overall was not good. They responded only when I put it in writing. It was my actions to how well they responded. I would use them again if I had to, but I wouldn't look forward in going through what I went through.

Installed heating and cooling. One unit was installed. Installation was very good.They took out old unit also.

It was not good. We had a service contract so basically in the spring and fall they would come and check on the hvac and air conditioning. But every single time they came they decided to tell us that we needed to replace and air conditioning unit, a hot water heater or a motor or something else like that, every single time. I found out about a year ago that A J Perri was in trouble with the Better Business Bureau or under some kind of investigation for doing those similar tactics with older people or ripping them off. We ended up keeping the service contract because what we they would do basic maintenance replace the fillers and stuff. But they would always tell us about some major component that needed to be replaced or repaired. So, what we would end up doing was doing it ourselves.

Found a leak in the drain valve pipe, which he repaired, but the pressure is 24 psi, and the plumber said it was much too high. He said I needed two pressure release valves - for $368 and that would solve the problem - they would have to be special ordered. I found them at home depot for $9.20 each. put them in with a pipe wrench and the pressure still was 24 - if it was accurate - the boiler could have blown up. Looked on utube and found that the pressure gauge might be faulty. (because the pressure relief valve- which would have been triggered at 15 psi would have released) Low and behold - 29.99 later, a new gauge - and the problem is solved. My question is - how many trials would I have had to go through before the plumber came up with that as a solution. Very disappointed.

Very good service and completed in approximately 1-2 hours

During my annual maintenance checkup the technician showed me a picture of my backflow preventer which has started to let moisture escape as the area around the joint started to turn blue. He quoted a price of $744 to replace it. I thought that was too high so he gave me a 20% discount. The quote was now $596 (pre-tax) which I accepted. A few days later another technician showed up to make the repair. Since the first tech showed me a picture of the backflow preventer I assumed (incorrectly) that it was in some relatively inaccessible place inside of the furnace. Was I surprised when I saw that it was easily accessible on the piping outside of the furnace. The repair tech spent a little over 30 minutes replacing the part. The most difficult part was that it took him a few minutes to loosen the nuts a holding the part in place. Since it was threaded there was no soldering required. When it came time to pay up I asked him to break down the cost between parts and labor. I was informed that they only quote one price for a job and do not break it down. I paid him and then called the company to complain. I told them that based on the amount of work performed replacing a replacing a relatively inexpensive part my pocket "had been picked" and asked them to rectify this situation. I was informed that the best they could do was to offer me a 5% discount on the bill = $30 and give me a $25 gift card for future work! I told them that this was unacceptable and that once my new contract period expires they were losing me as a customer. Their reaction was that they were sorry I felt this way but they could do no more for me. My first mistake was not asking the tech who first saw the problem to point it out to me in the furnace. I then should have asked for a detailed estimate. My third mistake was not getting a competitive estimate. My biggest mistake was assuming I was working with a company that would never "price gouge" me for the work they performed. During a subsequent search on Angie's List I Found comments from 2013 where the price of the backflow preventer part should range between $25 - $40. The labor should be between $100 - $250 depending upon accessibility of the part and if soldering was required or not! I gave AJ Perri the option of making this right and they basically threw me a few crumbs and told me tough luck! The lesson learned is ALWAYS get a 2nd opinion on price BEFORE you proceed with any home repair.

They went through the whole house. I thought there would be a problem because I never paid for duct cleaning since I've been here, since 2009, and they only found like a little smidgen of dust. I was shocked. The price was kind of high but it was something that needed to be done. They're professional, they are very thorough how they work, and their response is always good. I can depend on A.J. Perri to do a very thorough check and the work. They're just great. The pricing is okay; it's a tad high but it's not the lowest and not the highest, but as far as the review, they do a good job in telling you what the problem is and how to fix it and what it's gonna cost.