AJ Perri

All ok, we use them every change of season.

I exchanged messages with AJ Perri (the contractor) on same day. I didn't hear back from them so, wanting to make sure we connected within the 48 hour window (which AJ Perri was supposed to do), I called them. I spoke to a person for about 15 minutes providing all the required information. She transferred me to their scheduling department who quickly told me that I live outside their coverage area. Odd, since the voucher specifically lists the county I live in. She told me that several of their other businesses operate in my county, but not drain cleaning. I told her they need to be more specific on the Angie's website. Overall, a very frustrating experience. I request a refund of the $89 ASAP. Thanks.

They were attentive but the technician seemed to be relatively new. He asked me a lot of questions about what he needed to do. I told the owner and they sent out am experienced technician.

They were on time for the appointment. The technician was not pushy and was very professional. He gave me options to choose from. Scheduling an appointment was easy.

My experience was fine. They are convenient and easy to deal with. Their cost is pretty good. Scheduling an appointment was very easy.

My experience was okay. They are expensive. Scheduling an appointment was not bad and there was one technician here.

My experience was positive. They are prompt and they are honest. They do not try to rip me off. It is a good service, over all.

My experience was good. They did a nice job. They were professional and they did everything right. They are on the pricey side.

They exceeded my expectations. I have been very pleased with them. They were professional. The technicians gave me feasible plans and they were top notch. Each time they were here, they explained their service contract to me but it was not a hard sell. They showed me ways to save some money along the way. Their follow up was also very good.

The maintenance team are courteous and come out any time I need them. They go above and beyond to help me. Scheduling an appointment is fine.

I have been using them sporadically for air conditioning tune-ups over the years. They are a little expensive, but they do exactly what you call them out to do. They are professional and knowledgeable.

Below, I have attached a letter send to AJ Perri in response to a price quote for services to be performed after a diagnostic was performed to determine the issue. AJ Perri response to my question regarding pricing of the service to be performed. Mr. xxxx, Unfortunately I don?t have this information, we don?t break down prices of parts and labor. It?s a flat rate price that comes from the model number of the furnace which our upper management comes up with the price to allow us to maintain a percentage of profitability so we can operate and stay in business. My response Understood.....Fortunately this issue will be addressed under my "worry free" contract with PSEG. However, I just wanted to pass information on to you that I was able to obtain in the event I would have to resolve this issue with my own financial resources. For the Carrier furnace and model number, I was able to locate the both parts from Sears for $635 and $109 respectively. Given the $1400 approx quote provided by AJ Perri, I find the estimate to be vastly inflated even if includes the labor time of 2 hours (labor time quoted to me by the technician when performing the on site diagnostic). I decided to research this issue further given the multiple statements provided by two different AJ Perry technicians.The first technician told me that it was a venting issue. Subsequently, I was provide two different quotes to fix the issue. The second technician stated the issue was related to the inducer assembly and pressure switch that would cost $2000. I was told not to worry though bc even though the unit was out of warranty, Carrier would honor the parts bc I was a new home owner and I would only be responsible for the labor of $260. While I understand that AJ Perri is in the business of making money, I am glad that I consumers like myself have other means to find out information before proceeding on issues such as this. The takeaway here is to always do your recon work before engaging any of these contractors not just AJ Perri before engaging in work to be performed. We are in a time where information is abundant on anything. Just do the necessary research before proceeding. If you have PSEG as your provider take them up on the "worry free" plan. It is the best investment I have made as a new home owner.

Excellent, everything was fantastic.

I got about 4 estimates and they were the cheapest. They were personable, they did the job in one day once I signed up for it. They were immaculate, they covered everything in the house, and they left the site clean. They had a large team working on it, so things went smoothly. They work as a subcontractor for Costco and Home Depot. Their price was much better compared to any other that we got.

They do excellent work and are very courteous. They do a great job and are respectful of our home. Everything is always done correctly - the first time. They are simply the best. They are more expensive than other companies, but they do the best work.

We had a clogged drain. AJ Perri snaked the drain and seemed to have fixed the problem. The tech claimed that we had wipes and debris in drain, but couldn't really assess the problem because house trap was covered. The tech said that we probably had to have pipe work done, have the floor torn up, that they could do the work and close up floor but would not replace time. It would be cost around $2,000 to $4,000. This being said without an inspection. We were offered a "free" camera inspection which was scheduled and a different person from AJ came out to the house. Before he started we told him no one was tearing up our floor. Well he claimed he "could not" perform the camera inspection and that was end of that story. If a camera inspection "could not be done" why did first tech schedule the inspection. I would have to say the second tech did not want to waste his time. So the the point of this review is to say, if you need a drain snaked call AJ Perri, but be leary when they want to send in a person to perform a "free" camera inspection because if you tell them that you will probably not have the repair done at the time they will run away. I will be happy to spend my money elsewhere and pay for a camera inspection as long as "nonsense" is not brought into my home.

While the overall service went well and we had no complaints about the visit itself, there was some confusion at the business office end of the provider about the voucher that we had purchased from Angie's list. This resulted in erroneous invoices, etc., but the problem did get resolved.

Great service from the time I called to when he left....

They did a great job and we were very pleased with how efficient they were. They were very polite as well.

Easy to schedule a consultation appointment; a representative (Dean) came to our home and explained our options to us; they promptly scheduled an install date, less than a week (our air condtiioner had conked out mid-summer; they gave us a credit for a service call); installers were professional and the work was completed on time, cleanup was good. Overall, we're very satisfied. It was an expensive upgrade but I believe well worth it

Drain was cleared. Service tech was very professional and friendly

From the beginning AJ Perri was EXTREMELY professional, helpful and responsive. I was able to get an appointment within 24 hours. The technician showed up and was very professional (he came with an apprentice). He inspected one of the toilets that was overflowing and said it should be tuned up. I then asked him about another toilet. He told me the toilet was probably from the 60s but a tune up should get it in working order. The toilet lever has to be held down to produce enough force to flush anything down. He showed me the price for a tune up $340 or so per toilet, SERIOUSLY? Well I had him fix the original problematic toilet downstairs. I then asked are you SURE the other should be tuned up, he said, yes it will help no problem. I went with his expertise of 30 years. He finished it up probably took 10 minutes toilet to fix each toilet. He said well, this toilet is beyond fix. I improved it but it is so old and there is a ton of calcium build up that it will never work great. He said he would be more than happy to install a new toilet and credit the work already done. A new toilet cost $850, really? At this point i felt suckered. He never "lied" but he definitely new this toilet couldn't be fixed. He didn't really do anything different from his original assessment to assessing it after he install the new guts. So what do I pay another $500? I mean I just wanted my money back period. Not to mention the toilet still just runs. I don't know what to do about it. I don't want to pay them $850 when i can go to Home Depot and get a similar toilet for $250 and install myself. I would say buyer beware. I feel with the technicians 30 years of experience he should know that this toilet was beyond repair. He said he has seen these types of toilets and they were top of the line when they first come out but now they are just impossible to maintain. Unfortunately I feel at this point I have thrown away $300+ for a toilet that I will just end up replacing.... ***** Updates as of 10/7 AJ Perri called me to take care of this matter. After discussion with Ashley, they have offered to refund the money spent on the one toilet that wasnt able to be fixed. With that being said, I will 100% use them in the future. In this day and age, customer service is extremely important and they nailed it. I feel comfortable recommending them and using them in the future.

We have used him more than once. They are very responsive.

I called up to make an appointment. I talked with 2 different people with AJ Pierri to make an appointment for work to be done. The appointment was confirmed. I changed my schedule for that day to meet the needs of the plumber. Ten minutes later a third person calls back and says my town in Essex County is out of their work zone. Look at the area advertised in Angie's List--it says Essex County--it does say any limitations to Essex County as it says to another county. Not impressed with AJ Pierri Plumbing

The technician arrived on time, was kind, professional and thorough. He was able to unclog a very problematic clog that we could not do.The rate was very affordable and we will definitely use them again.