BZ Dependable Plumbing & Heating, Inc.

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Description of Work: .

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Description of Work: Our toilet got backed up and was leaking into the kitchen light fixture. We called BZ Plumbing and they came promptly the next morning. Daniel put on footies, as to not track in any dirt onto my carpet (much appreciated) and told us that it might require that we cut into the kitchen ceiling, but recommended that we snake the toilet first, as a less-costly solution. He snaked the toilet, but nothing came up, so he recommended removing it all together and snaking the drain itself. That solved the problem. No sawing into my ceiling needed. Have used BZ on another occasion and Daniel has always been knowledgeable, friendly, punctual and professional.

Description of Work: Fix leaking faucet

Description of Work: ALTHO GENTLEMAN WAS NICE, BELIEVE AFTER 30 DAYS TOILET AGAIN WOULD NOT WORK..FIRST TIME WATER WOULD NOR DRAIN IN TOILET; HE FIXED THAT BUT DID TRY TO GET ME TO BUY A NEW TOILET; WHEN I EXPLAINED I WAS A 77 YEAR OLD WIDOW AND DID NOT WANT TO SPEND THAT AMOUNT OF MONEY, HE THEN TOLD ME I SHOULD GET FURTHER SERVICE WHICH RAISED THE INIITIAL PRICE......HOWEVER AFTER THE ONE MONTH GUARANTEE HAD PASSED, THE HANDLE TO FLUSH THE TOILET WOULD NOT WORK CAUSING ME TO QUESTION HIS SERVICES. I WOULD NOT USE HIM AGAIN.

Description of Work: Punctual and excellent work

Description of Work: I called with a very specific problem and wanted an idea of what it would cost. They are 5 blocks from my location. They would not come unless I paid a $69 fee just to look. All I wanted was an idea before I made an appt. I will not pay $69 to have nothing done. I understand if they need to charge a small fee to look but I am only a few blocks away and they would not talk to me on the phone.

Description of Work: Washing machine and dryer

Description of Work: They never provided service because they NEVER CALLED BACK! I called the service 2 times and never received a return call. I stated to the answering service that it was an emergency. TOTALLY UNPROFESSIONAL.

Description of Work: We had a clog in our downstairs pipe that was backing up into the shower and toilet in our downstairs bathroom.

Description of Work: Water began to backup from the clean-out line in my basement when I used a lot of water (washing machine, dishwasher, etc). My sump pump didn't have a check valve so the water would back up into the basin and the pump would run continuously until the water got through the line. I had a personal friend come in and try to clear the line, but his snake wasn't long enough to clear the line. Then I had Roto-Rooter come in. The person they sent ran a snake 84 feet and hit a stoppage. He came to the conclusion within 10-15 minutes that the line had ruptured and I would need to have it replaced. He quickly called me two references - one official, and one "unofficial". The unofficial reference told me he had a way to fix it without digging up the entire line and/or getting permits for $2300. The official reference came by and looked at the distance, talked to the town about permits, etc., and called me back saying it would cost $13,000 to fix. I put it off to try to find something better. After hearing the official reference's estimate I didn't exactly trust the unofficial reference. One Friday there was a terrible rain storm. I got home from work, and sat on the couch. After about 30 minutes I heard the sump pump start running in the basement. Knowing that I didn't run any water I was understandably concerned. I went downstairs and found water pouring out of the clean-out line cap at a steady pace. It didn't stop for hours. My sump pump was running every minute or two and kept overheating (it was an old sump pump). The sump pump finally gave out and died. At this point it was 1am and I figured I'd go to bed and sort it out in the morning. The next morning I looked downstairs and there was about 4" or more of water in the basement. I checked Angie's list and came across BZ Dependable, and they were a local company. I gave them a call. They were on a job, but came by in a couple of hours. I was visited by Frank, and later the owner, Brian. This was definitely a two man job. They spent at least two hours snaking out the line and pulled out a huge clump of what appeared to be strings from a mop. I just bought the house 8 months beforehand (on foreclosure with no damage disclosure), and I don't use a mop. We began running water and there was no backup. They still ran the snake a couple of times to clear any remaining debris. Also, to be on the safe side, I had a camera run down the line. A bit of tree root was found there which most likely contributed to the blockage in the line. They had a specialist run a high-powered water jet at what I was told (if I remember correctly) was 4000 psi which made quick work of removing the root. The four inches of water also destroyed my water heater. BZ Dependable came back on Monday and replaced the water heater. While doing so they propped up the new heater as far as they could while still fitting it into the vent under the low ceiling to help prevent any damage from possible future floods. Finally I needed to resolve a major part of the problem, the sump pump. Mine was old and dead (obviously). They installed not one, but two, sumps pumps which are much more powerful than the original. Water from the ever-melting snow was beginning to now seep up through the ground so this was essential. One pump runs on main power, and the second runs on a battery backup in case of a power outage (which I luckily haven't had to deal with so far). On top of all that they ran an extra drainage line from the sump pump to the outside of my house in case the clean out line clogs up again and there is nowhere to drain the water to. This was done by Jorge (I believe that was his name, it was a couple of months ago and I'm bad with names). I was pretty dead-set in where i wanted this line to run, and it wasn't easy to do. Jorge had to crawl into a very tight crawlspace in my basement to run this line, and it wouldn't be easy for anyone to do.

Description of Work: Extremely professional and responsible. My husband was out of town on business and the sewer line backed up due to huge rainstorms, flooding my basement. I called them the next morning, spoke to someone who told me that someone else would call me back. Bryan called me within 15 minutes and told me pretty much exactly when he would be there. I got another call from the office narrowing the time down even further. Bryan came to my door, was very professional, giving me a business card and a handshake as soon as he walked in the door. The work was done quickly but thoroughly. He also identified another problem for me and gave me a written estimate. Very pleased.

Description of Work: We had a drip in our kitchen sink and tub stopper not functioning. We did not have them perform the work as their pricing was way out of line and we were not comfortable with the way they handled the customer. See detail in my note under how it went overall.

Description of Work: Replaced a sink and fixture in guest bathroom. Recaulked around a tub. Reset a toilet Unclogged a toilet.

Description of Work: They came out to do some plumbing work.

Description of Work: I was renovating a bathroom and I called them to do some of the plumbing work in the bathroom. I have had them out before in the past.

Description of Work: I was having some renovation work done and I had an inspector come in to check the work that the previous plumber had done. It was done incorrectly and the previous plumber was not licensed. BZ came in and they corrected the problem. They did put in a new part but they took the old one and I wished they would have left it with me. It was the diverter for the shower and it was brand new. They put in a new one since it did not fit with what I had.

Description of Work: BZ Dependable did plumbing on a major kitchen renovation. They also helped us rearrange our laundry room plumbing.