RJ Custom Awning Company is co-owned by brothers-in-law Russ DiBella and Jack Hill. They manufacture new (and service existing) residential and commercial stationary and retractable awnings and canopies.
Business highlights
12 years of trusted experience
Services we offer
RJ Custom Awning provides all services on new or existing residential and commercial stationary and retractable awnings and canopies to include spring rehangs, fall takedowns, seasonal storage, cleaning and any type of repair, restitch or recover needed. We also remove - sometimes at no cost - any canopy frames or awning frames no longer needed or wanted.
Services we don't offer
We do not replace non-working motors or other mechanical parts for retractable awnings or canopies.
RJ Awnings made a new lawn swing cover using the old one as a pattern. They were very patient as I took several months to decide on a pattern, and then quite quick once I sent them the pattern number. The new cover looks fabulous! I intend to get in touch with the company in the spring to discuss other projects.
Description of Work: I needed a new lawn swing cover.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from RJ Custom Awning Co., LLC
At RJ Custom Awning we always advise that you take your time with the fabric choice... because WE don't have to look at or live with it on a daily basis... YOU do! So we urge all customers to take their time - every time.
Kathy K.
07/2017
5.0
awnings
+ -1 more
I called Russ and he came out to assess the problem. Russ suggested that I have an electrician check the power switch in case that was the source of the problem. He was trying to save us the cost of all new mechanicals. Turned out it was the motor. Russ came out again out first thing in the morning to remove the canopy and tie back the arms until we can replace everything. Great service. Now waiting for the estimate to replace.
Description of Work: The motor on our 23-year-old retractable awning burned out while in the extended position leaving the canopy flopping and sagging. We were very concerned with an impending rain storm and the weight of water collecting in the awning.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from RJ Custom Awning Co., LLC
Service before the sale... if there even needs to be a sale... is part of the integrity of RJ Custom Awning. If your existing setup can be fixed and we can save you the cost of an all new awning or canopy? We'll do it. Either way, you'll know all options and will be able to make a well-informed decision before proceeding.
Elliot R.
06/2017
5.0
awnings
+ -1 more
Russ was extremely helpful and turned the project around quickly and beautifully! I highly recommend Russ for all your canopy and shade needs. They are terrific!
Description of Work: Russ came right over, measured as I explained to him what my wife and I wanted and in about 3 weeks we had this awesome shade over our pergola! Wife loves it as she hates being in the sun so now we can use our deck during the hottest sunny days which is a big win for me!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Response from RJ Custom Awning Co., LLC
Making the project work based on the customer's wants, needs and even ideas is all part of the "custom" in our name. When the husband wins points with the wife as a result? That's icing on the proverbial cake!
Thomas G.
05/2017
5.0
awnings
+ -1 more
The experience was flawless from beginning to end. Great advice and recommendations were provided. Project was completed on time. Installation was precisely completed in about two hours. No home owner clean-up was required.
Description of Work: Purchase and installation of a 10x16 retractable awning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from RJ Custom Awning Co., LLC
"Flawless"... "completed on time"... "no homeowner clean-up was required" - all good stuff that we strive for on every job. And that last one is no less important than the others. Customers don't want to have a To-Do list after we leave.
Janet L.
05/2017
5.0
awnings
+ -1 more
The process ran so smooth and professional - phone calls, emails and questions had an immediate response. The custom fit was done perfectly. It was installed quickly and efficiently. RJ Awning did other awnings in our town and they also look beautiful.
Description of Work: Had a replacement awning made and installed on back deck
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,300
Response from RJ Custom Awning Co., LLC
More very welcome "smooth and professional" comments by a residential customer who came to us by way of TWO commercial referrals. Good word of mouth is invaluable... the referrals were validated... and now perhaps this customer will continue passing along the good word.
Sandy S.
05/2017
5.0
awnings
+ -1 more
Smoothly and professionally. The new awnings fit perfectly and look fabulous. The installation was seamless. This company is very well organized. The owners arrived when they said they would and went to work immediately.
Description of Work: The company made and installed custom window awnings on my house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from RJ Custom Awning Co., LLC
Nice words from a nice customer who recognized what we strive to do on every job... meet or exceed our customers' expectations. Anything short of that is unacceptable.
Joseph D.
05/2017
5.0
awnings
+ -1 more
The awnings were hung in. A matter of a few hrs. And done professionally
Description of Work: Awnings over deck and windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from RJ Custom Awning Co., LLC
Another example where the simple process of doing something well in a timely and professional manner wins the day.
Dan H.
02/2017
5.0
awnings
+ -1 more
They came out to estimate when they said, gave a price shortly after, and actually installed the AHEAD of schedule! As an A+ contracting company myself, I have a tough time finding contractors to meet my standards, these guys were one of a few in any field.
Description of Work: I had them build several custom awnings for my store fronts and they look awesome!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from RJ Custom Awning Co., LLC
Meeting or exceeding customers' expectations is our primary goal. When one of those customers also happens to be an A+ rated contractor with equally high standards who, upon completion of the work, garners a review like this, we REALLY know we're doing something right. Thank you, [Member Name Removed] Flooring!
dennis T.
01/2017
5.0
awnings
+ -1 more
They are excellent, the greatest. They will come anytime and work with you.
Description of Work: They take care of our awnings, new and repairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from RJ Custom Awning Co., LLC
Working with a customer's changing schedule is one way to assure allegiance. Doing everything right every time reassures them that they made the right decision.
Michael E.
08/2016
5.0
awnings
+ -1 more
Russ did a great job from start to finish. After we scheduled an appointment , Russ showed up on time, we discussed the location, size & measurement completed in less than 20 min. This was a custom order so it took a little time to get the material in . Then very professional & courtesy the rest of the way! Showed up on time, Installed & looks fabulous!.. Highly recommended!
Description of Work: Custom Long Dome Awning over lights & sliding patio door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from RJ Custom Awning Co., LLC
On time... professional... courteous... looks fabulous - another review where there's really not much more that can be said.
John O.
08/2016
5.0
awnings
+ -1 more
They were friendly and professional from beginning to end, and they met the deadline they were given. We are very happy with the Awning and the service from RJ.
Description of Work: RJ tore down the existing Roof and Installed a Custom made Awning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,800
Response from RJ Custom Awning Co., LLC
There are those words again... "friendly.. professional... met the deadline... very happy." Each job is a new opportunity to prove ourselves. And very often this results in additional opportunities to prove ourselves. And so on... and so on... and so on. We never lose sight of the fact that every job matters.
Pat G.
07/2016
5.0
awnings
+ -1 more
These guys should be your 'go to' guys for your awning. Very punctual, very friendly, very professional, worked very efficiently and left no clean-up. They returned my call promptly at the onset and answered my calls thereafter. This is how a business should be run!
Description of Work: Took old awning down. Installed the framing for the new awning. Installed the new awning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Response from RJ Custom Awning Co., LLC
I emailed this customer to thank him for this glowing review (as I always do) and his reply to me said it all: "I call 'em as I see 'em." 'Nuff said!
Robyn P.
06/2016
5.0
awnings
+ -1 more
From beginning to end Russ & Jack were professional, informative, kind and easy to talk to. From our initial meeting I had an instinct to go with them just based on conversation. However, due diligence had us researching & running numbers to make sure we were making the right decision. Once our research supported our initial instincts we never looked back! The finished product is I think better than we had expected and I'm glad we opted to trust Russ & Jack with our home!
Description of Work: They came out for initial consultation patiently answered all our questions & provided us with all the information needed to make an informed decision. Once we decided to go ahead they provided us with a sample book of materials & gave us time to review all the samples without any pressure. The poles were installed & since we were already into the awning season they made efforts to expedite the final process so we could get the most out of the season.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,800
Kathy K.
06/2016
5.0
awnings
+ -1 more
When I first called RJ Awning, I was very happy that they could replace the canopy of my retractable awning with the same high quality fabric, Sunbrella. Russ came to our home, took his measurements and assured me that I would have the new awning in about six to eight weeks. Six weeks later, Russ and his business partner came out to do the install. They are professional, efficient and clean. I couldn't be happier. Great service, great price and a beautiful new awning just in time for the summer season! Highly recommend RJ Awning Co.
Description of Work: I have a retractable awning which was in need of a new canopy (the cloth portion). The mechanical portion functions well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from RJ Custom Awning Co., LLC
"Professional... efficient... clean... on time" - and all at a "great price." Need we say more than this customer already has?
Susan D.
06/2016
5.0
awnings
+ -1 more
They are reliable, professional and provide excellent customer service!
Description of Work: Brand new awning and hanging. They also take down my awning in the fall and put it up in the spring. They are a great company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,400
Response from RJ Custom Awning Co., LLC
All great comments by a wonderful customer. But "excellent customer service" is the one that says it all, folks!
Edwin D.
06/2016
5.0
awnings
+ -1 more
They can't us informed by email as to how long it would take and would notify us when our canopy was it for final installation. They didn't waste anytime when they arrived and immediately started installing the canopy. When they were finished the canopy was beautiful and tight (secure), you could bounce nickles off the fabric. Yes, I would use them in the future and I valued his great attitude and professionalism. Everything went as planned from estimate to delivery and installation.
Description of Work: He stopped by and gave us an estimate of the cost and installation as well as providing us with selection of colors. But before that they measured out the length, width & depth of much fabric to use.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,995
Response from RJ Custom Awning Co., LLC
Keeping the customer informed as to our progress and delivering on their expectation are front-end and back-end aspects of our excellent service. Doing this while maintaining a pleasant professionalism throughout never fails to impress. Being able to bounce nickels off the canopy? Well, that's just icing on the proverbial cake!
thomas W.
06/2016
5.0
awnings
+ -1 more
Did a great job, just what we wanted, correct color and fabric, installed tight and well fitting awning, no problems or issues
Description of Work: Measure, make and install frame and awning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,600
Response from RJ Custom Awning Co., LLC
Simple, to the point and well stated satisfaction.. We'll take it!
Cindy M.
04/2016
5.0
awnings
+ -1 more
They were on time. They worked quickly and cleaned everything up.
Description of Work: Installed a new canvas awning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Response from RJ Custom Awning Co., LLC
Being punctual, working quickly and efficiently and leaving the customer's deck, patio, etc. as it was found are all as valued to the customer as the canopy (or awning) itself... as this customer's comments clearly state.
Terry S.
11/2015
5.0
awnings
+ -1 more
We contacted RJ Custom Awning Co. in mid-October to discuss the possibility of custom covers for our parking kiosks. I received an immediate friendly, positive response. Russ DiBella helped our idea come to life. Since our deadline was coming up fast - the covers go on December 1 - Russ came out to measure, stayed in touch, both my email and by phone. He made sure our concept worked, acted as a liaison with their graphics department and got us a proof in record time. We requested a candy cane (diagonal) stripe. A couple of weeks into the process, we received an email stating that the diagonal striped canvas ordered was not lining up properly. They upgraded to a vinyl fabric that worked better and have a longer life expectancy. They did not charge us for the upgrade because Russ said "we'd rather eat the cost than make covers that don't meet our high standards". When the covers were ready on November 25, the day before Thanksgiving!, Russ personally delivered them, took one out and put it on a kiosk so we could see the finished product. We're very excited to have the covers on our kiosks throughout the month of December. We would work with RJ Custom Awning Co. and Russ DiBella again, should the need arise, and will definitely recommend them to anyone who asks.
Description of Work: Provided 11 custom parking kiosk covers for our "Free Parking in December" campaign.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Response from RJ Custom Awning Co., LLC
Details, standards, deadlines... at RJ Custom Awning we continually strive to meet or exceed the expectations of our customers. Nothing less is acceptable. And in doing so, we hope to build a reputation and brand that speaks for itself.
Deb A.
08/2015
5.0
awnings
+ -1 more
The new canopy was beautiful and fit like a glove. The quality of the work is impeccable as was the service. We needed to re-schedule the install several times and they were courteous, professional and very accommodating to our requests. I would highly recommend this company.
Description of Work: Custom made a new canopy for our deck.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
Response from RJ Custom Awning Co., LLC
"We will install no canopy before its time" - ha. The "custom" in our name not only refers to our work, but to our flexibility - customizing our schedule to fit the customers' needs. Making "impeccable" canopies and awnings that "fit like a glove" is just part of the overall quality process that we strive for each and every time.
Michael L.
08/2015
5.0
awnings
+ -1 more
RJ Custom Awning did a great job from start to finish. They returned calls promptly and showed up for scheduled appointments on time. I am very happy with the finished product and would use them again or recommend them to someone in the market for awnings.
Description of Work: Frame and fabric awning installed over my deck which experienced direct sunlight and made the deck uncomfortable to use.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,685
Response from RJ Custom Awning Co., LLC
Doing the job right (and on time) so the customer is happy is the win-win situation we shoot for every time. Mission accomplished!
carmela M.
05/2015
5.0
awnings
+ -1 more
It went extremely well, and would recommend to anyone wanting an awning. Very professional and congenial. Good quality and availability to owner. Always returned call.
Description of Work: Came out measured, ordered, stayed in touch with expected delivery, and weather because it effected scheduling. Very informative and did an excellent job.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Response from RJ Custom Awning Co., LLC
Aside from sharing all the pertinent details of the job, being informative about our business and industry overall arms the customer with the necessary information to make a wise decision about a contractor. Providing "good quality" workmanship just reinforces their wise decision.
Jeff E.
09/2014
5.0
awnings
+ -1 more
Wonderful product. Great service and extremely nice guys. Highly recommend and would definitely use again. Thanks Russ!!!
Description of Work: Beautiful Awnings and fairly priced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Response from RJ Custom Awning Co., LLC
Not only do we make sure our work is acceptable to the customer - we also strive to make sure we're equally acceptable. By being professional as well as cordial, we add to the confidence our customer's place in us and hope it's part of what they share when referring us to others.
robert F.
07/2014
5.0
awnings
+ -1 more
From the very first contact by phone through the survey to establish an estimate to the final installation everything was done very professionally.Several appointments were necessary and they were all completed at our convenience.Delivery and installation of our new awnings exceeded our expectationsThe job was completed earlier than anticipated.Everything was done with the highest degree of professionalism.We were very happy with their suggestions and help in preparing the worksite for the new awnings.
Description of Work: Removed old awnings and installed new.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Response from RJ Custom Awning Co., LLC
This very detailed and excellent review was also very appreciated. But when I saw all the comments and grades showing how much we exceeded the customer's expectations, I was puzzled by the "C" on Price (especially as it contradicts the comment beneath it - "more than my money's worth"). So I called [Member Name Removed] and was advised that it was a typo. But I'm proud to say the rest of the review speaks for itself!
barrie D.
06/2014
5.0
awnings
+ -1 more
RJ Custom Awning did a great job of providing a variety of fabrics from which to choose. Russ and Jack answered every email promptly, answered all of our questions, were consistently on time for appointments and completed our transaction well within the agreed-upon time. We will be happy to continue working with them, and we recommend them to anyone looking for an awning or canopy
Description of Work: The provider measured an existing canopy frame and allowed us to pick a fabric for a new canopy that would be custom-fitted to the frame. The providers then put up the new canopy and tied it to the frame. .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,700
Response from RJ Custom Awning Co., LLC
Providing options, responding to calls and emails, answering questions, being on time for appointments and completing the work in a timely manner... there's simply no way to go wrong when doing things right. And getting a happy, long-term customer in the process? Priceless.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Awnings,
Electrical
FAQ
RJ Custom Awning Co., LLC is currently rated 5 overall out of 5.
Sunday: 7:30 AM - 9:00 PM
Monday: 7:30 AM - 9:00 PM
Tuesday: 7:30 AM - 9:00 PM
Wednesday: 7:30 AM - 9:00 PM
Thursday: 7:30 AM - 9:00 PM
Friday: 7:30 AM - 9:00 PM
Saturday: 7:30 AM - 9:00 PM
RJ Custom Awning Co., LLC accepts the following forms of payment: Check,Financing Available
No, RJ Custom Awning Co., LLC does not offer eco-friendly accreditations.
No, RJ Custom Awning Co., LLC does not offer a senior discount.
No, RJ Custom Awning Co., LLC does not offer emergency services.
Yes, RJ Custom Awning Co., LLC offers warranties.
RJ Custom Awning Co., LLC offers the following services: RJ Custom Awning provides all services on new or existing residential and commercial stationary and retractable awnings and canopies to include spring rehangs, fall takedowns, seasonal storage, cleaning and any type of repair, restitch or recover needed. We also remove - sometimes at no cost - any canopy frames or awning frames no longer needed or wanted.
We do not replace non-working motors or other mechanical parts for retractable awnings or canopies.