RC Heating & Air Conditioning

Good.

Good

see above

I was very impressed that the serviceman was very professional, friendly and even wore booties to keep my home clean. He took his time to do it right and never felt once that he was trying to sell me a new central A/C unit. I would be the first person to suggest that for honesty and professionalism you can't go wrong by contacting RC. You can also bet that when it becomes time for me to replace my unit, RC will be the first company I call. A very pleasant experience.

I recently had RC Heating & Air Conditioning install a brand new heating and air system in my home. The whole experience was very pleasant and everything was done in a timely manner. Everyone from the office staff to the technicians were polite and courteous to my needs. RC had my new system installed in only one day! I am happy to say that everything runs smoothly and efficiently. RC even did all of the paperwork for permits and rebates!!! I couldn't be happier with the service that was provided!!! Thanks RC.

gave us an estimate,explained options,did not try to oversell.....did the job in full on time for the estimated price

The installer did everything wrong. The sheet metal work was done by like a two-year-old. He left us with gas leaks and carbon monoxide leaks. They failed inspection twice. We had a hell of a time. They did eventually fix everything. We had to threaten them with a lawsuit. Believe it or not, they were kind of like number one rated, I don't know who rated them. But, I don't think they were with Angie's list at that time. We actually did okay once we forbid this one installer to come back and into this house. He lied. He did everything imaginable. The boss kept pressing for the money and we haven't even had a completed installation yet and he kept pestering us about the money so that was not nice either.

Upon calling RC with my problem, (which was fading hot water temps.) They were professional in diagnosis and service and product options. The estimate provided was the best price I had received from other competitors. We arranged a service date. The repair man was not only quick and efficient, but very informative of how to care and maintain my new unit. He even gave me pointers on other home heating and air equipment in my home. The resulting impression was that when I have another heating, air condition, ventilation issues, I will turn to RC for reliable service.

I needed a furnace and called RC because a friend of mine had recommended them. They came out quickly and were on time. We got a great deal on a high efficiency furnace and some duct work. The guys were courteous, the job was done within a few hours. They left my house the same way they found it, which I appreciated because I can be a neat freak. They took out the old furnace and all of their trash. I would highly recommend them.

I have used RC Heating & AC on two occasions, once on 12/31/08, and then again when my AC went in July of 2009. My heat went out on New Year's Eve four years ago, and I didn't realize it was broken till about 6pm. I had family over in the afternoon and turned the heat up twice because everyone kept saying they were cold. I didn't realize until around dinner time, that even though I was turning it up, it was not getting warmer. I was worried that be able to reach anyone but the scecond call I made was to RC and they came out within 30 minutes. I was relieved until I found that I needed a new unit. I'm a single mom with three kids and it's the week after Christmas with the temp outside in the low 30's. It was the original unit and probably like 35 years old so I guess it shouldn't have been a surprise but the timing was awful. The guys were very nice and one went to get me a portable unit to use (we put it in my daughter's room that sleeps four) and the other guy was on the phone with his boss as he said they had to order one. When he hung up he told me they had a unit in stock that would fit the size I needed (4 BR house) and said that I could either use a credit card or finance it. What really shocked me was when he asked what time I get up in the morning. They came about 9am and had the unit installed in about 2 hours....on NEW YEARS DAY! Seven months later.....during a week of 100 degree days.....my air conditioner stopped working. It was so hot inside the house we couldn't breathe and I again called RC hoping maybe it just needed freon......but of course I needed a new unit. It took a few days but they gave me a portable AC unit that sits in the middle of the room and has a hose that ran out the window. It didn't completely cool the room but it took the humidity out. Both times I felt they went above what a company would do for it's customers. I also noted right away, my electric bill was about $25/mo AND at the end of the year, the gas company lowered my monthly payment plan to from $119 to $80.

RC came out to service the hot water heater at my house in South Jersey last year. Even though it was an old unit, no one tried to coerce me into purchasing a new heater, which would have been out of my budget. They arrived in a very timely manner, the employees were knowledgeable and professional, and the problem was fixed immediately. I would recommend them to anyone!

From the salesman (Todd) to the office staff, to the guys who actually did the work... everyone was an absolute pleasure to work with. Todd the Salesman was amicable, knowledgeable, professional and worked hard to get everything in order. Rich the owner, Brittany and Donna the folks in the office we dealt with were all wonderful, and responded to any inquiries or questions we had in a timely manner. The workers themselves were punctual, professional, and skilled. They minimized the mess from the job as best they could, they did excellent work... no complaints (even minor) at all. They even went above and beyond the scope of their work, and properly vented our clothes dryer vent (something I had been wanting to do/have done for over a year) with no extra cost. All in all, it was an absolutely fantastic experience. Let's be honest...Having your home filled with workers with ductwork, insulation, tools, etc for an entire day is nobody's favorite day, but these folks made in nearly painless. The work done was exemplary, the equipment is truly top on the line. They use Rheem, which is #1 in the industry. If you want it done right, done well, and at a reasonable cost... go with RC.

unknown

The first day the air handler, which is a very large item, was brought up to the attic. I cringed when they were bringing it up the stairs as my stairs are beautiful oak and satin finished. I didn't watch but I heard a couple of bangs. Later when I checked, I noticed a pretty decent gauge in my oak railing and another in one of my stair treads. I let it go, things happen. Flex pipe was also brought in and installed in attic. Also some registers were installed. After the installation of the registers, I noticed drill holes in the ceiling were they missed their mark while drilling for the registers. I let it go since I figured they weren't done with the job and will fix and do all finish work at the end. They only worked for 4 hours that day as it was brutally hot at 120 degrees in the attic that day. The second day much of the work was done. Ducts were installed in closets and rest of registers/returns were installed. After they left on the 2nd day I was re sweeping and vacuuming. They didn't do a bad clean up job for 20 something year old boys, but not nearly as good as I would have done. While I was sweeping my oak steps I noticed on every single tread there were a ton of scratches on the centers of every single tread. It looked like someone took sandpaper to the steps. This was all from going up and down the stairs with their boots that obviously had sand on them from walking in and out of the house. I was heart broken. The next morning (day 3) I spoke to Jerry (installation manager on the job) and asked him to please have the guys pick up their feet when going up and down the steps and I made him aware of the damage that had been done to the steps. During the coarse of the morning I asked Jerry about the finish work. There was orange foam used to seal around all the pipes in the closets. It expanded when dried and was a total mess. Way too much was applied and it was oozing out, down and around all the pipes and some even on the walls. Jerry told me in a few days when the foam was completely dry all I had to do was use a razor and trim all around the pipe. I told my husband, who was at work at the time, that they weren't going to trim the foam and had no intention of fixing the holes in my ceiling that they made while drilling for the registers. He was quite upset and advised me not to pay the balance until he got home and inspected all the work. When I told Jerry my husband was upset he then told me he would trim the foam and fix the holes in the ceiling. The problem was they didn't have any spackle to fix the holes properly so they used white silicone in the drill holes and it is a sloppy, bumpy mess. Clearly visible and unacceptable workmanship. I had to go run a quick errand. While I was out my husband called to tell me he spoke to the general manager at the office and explained the problems we had with the finish work and that we weren't paying Jerry the balance due until he got home and inspected the job. I got back home and Jerry was upset that my husband called. He said to me..."I told you I was going to fix the holes and trim the foam". I said.."yes, after my husband called and was upset. Before that you told me that I had to trim it myself in a few days when it was dry". In any event, the general manager at the office told my husband it was fine to wait to pay until he got home and looked everything over. In the mean time, they were getting ready to install the sleeve that runs up the outside of the house which would contain all pipes, wires and hose. Jerry discovered he didn't have a long enough ladder on the truck. His solution was to run the sleeve at a different location which was not what we wanted. So he had to use our scaffolding in order to run the sleeve in the spot we agreed upon. I didn't have a problem with them using my equipment, I just thought that their trucks should be stocked properly and thought it was odd that they didn't have a necessary item like a tall ladder or Spackle on board. At 2pm that day (day 3) they completed the job. Jerry told me that he spoke to the owner of the company, Rich Crivaro, and Rich said I have to pay the balance due before they left for the day. I explained that my husband already got approval from the general manager not to pay until he got home and inspected all work. Rich was not happy about that and didn't know what the problem was. He said that if anything was wrong they would have to come back and fix it anyway. I decided not to pay anyway. After that they trimmed the foam around the pipes and filled the drill holes with the white silicone. I had to leave for work for a few hours. They were already gone when I came home. I was not happy when I saw the finish work. It looks a mess and no way would I have left a job looking like that. At that point I was just tired of the damages and didn't want to risk anymore damage with forcing them to come back and redo the finish work. I told my husband I just wanted them out of here and I will fix the damage myself the right way. He agreed and when he came home and inspected he wasn't happy with finish work either but Jerry came back and we gave him balance due. That was at 7PM on Thursday, May 31st. That night at 8:30PM the AC stopped working. We went to the attic to check things out and discovered water under the air handler in the collection pan and dripping from everywhere under the air handler. Friday morning I called RC and they sent a tech (Chris) out right away. The tech found that the air handler was not pitched properly and that the wiring was incorrect. The water filling up in the pan triggered a safety shut off of the unit. The tech fixed the wires and pitched the unit. All seemed to be working again. On Monday I had gone to township to schedule inspections. I discovered that the company never applied for permits. The building official was annoyed both at me and at the company. I should have had the yellow permit card posted before work and by law they are required to have permit in hand prior to beginning work. The building official was going to contact RC HVAC to find out what was going on. In the mean time, I was informed by the building official that it's a state law that you do not make final payment until township passes inspections. They advised me to stop payment on my check. When I went to the bank right away it was already too late. The check was cashed the morning after they received it on Friday, June 1st. Tuesday morning I decided to check the attic because I felt the air wasn't kicking on as it should. Sure enough, there was water in the collection pan, over flowing from the condensate pump and all over the floor. A friend who is in the HVAC business came over to look at the basics. His biggest issue was the fact that there was a condensate pump in the attic at all. He explained that in the winter that pump will freeze in an unheated attic. No way should it have been installed like that. A direct drainage hose should have been run from the air handler, out the hole in the wall and down the sleeve to outside. I called RC again to tell them the problem this time. They sent a tech(Phil) Wednesday morning. When the tech got here he didn't have a shop vac to clean up the water even though the chief complaint was a water issue (once again unprepared with proper equipment). So I had to lend him mine. I showed him to the attic and explained my concerns with the water pump freezing in the winter. He agreed and decided to run a direct drainage line and said the condensate pump was bad anyway. He said he could not run the new direct drainage hose in the existing sleeve because he didn't want to risk puncturing any pipes or wires in there. So he had to drill a second hole in the side of my house for the drainage. Also, he didn't have a ladder with him so I had to lend him mine. He ran a pvc pipe from the air handler that went through the hole and now sticks out the side of my house. An eye soar that now constantly has water running down the side of the house. I asked him if this was OK and he said that water falls on the house when it's raining and this is how they run all of these on all of the jobs. After he left, the AC was running fine again. Then within an hour I noticed it was getting really cold in the house. I went to the thermostat to turn it down and noticed even though the thermostat was set at 72 degrees, the interior temp was at 67 and the AC was still running. I turned the switch to "off" and it was still running. I called RC again and explained what was going on. They sent the same tech back out. When Phil returned he opened the side of the air handler and said it was wired wrong and he got to work rewiring it (again). It's been 24 hours and everything still works. A record so far! I will say that all of the workers, techs, and installers were all very nice and polite at all times. My only problem with them personally is most if not all of the guys on the job are smokers and I found several cigarette butts ("crush" brand and "Marlboro lights" brand) on the ground outside. Not cool guys! With all that we have been forced to endure with this ordeal, I fully expected a call from the company president, Rich Crivaro. An apology at the very least is definitely in order. The only time he gave me the time of day was when he was trying to get the final payment from the job. Instead he has a full crew of young men who should still be apprenticing doing his jobs while he never makes an appearance at the job site. I am now stuck with this company for the first year of the warranty. The next 9 years after that I will be going with another company for any warranty work that may be needed. 6 /20/12- Had building and plumbing inspect yesterday. Both failed. Building for inadequate return + register, Air handler not sealed and blowing ac in attic. plumbing for condensate drain dripping from attic, down 2 floors and in to basement window well.