VERIZON

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I was very impressed that they were the only cellular phone providers working during the 9/11 tragedy in New York City. I will continue to use Verizon.

The initial installation went well. I am happy with their services and I will continue to use Verizon.

I just switched from another company a month ago. I got their special for $89 and with the other company I was paying $172.

We have zero complaints. The service was going rock stars in 2007; the performance of the service has been pretty much better than anything that we have experienced in anybody else's house. I don't really have any complaints, but it seems more expensive than 2007. I don't know about the responsiveness because we haven't really needed them to be responsive, but the service is always there, it is not cut out, so I would rate them highly for that.

My husband has a new 4 G phone, and he hooks up his tablet to it, and his phone is a hot spot. I don't deal with them that much and I called them last week and they wont talk to me, it's in my husband's name. I don't have anything to compare them to, so for me it's okay. It is better than some other service providers in town. We talked during the block out; I don't think there are very many service providers, who were doing that.

I became dissatisfied with them. They had offered new users $79/month for all three services plus no charges for equipment (ex. DVR). They would not extend that offer to existing customers. My concern was their pricing, and I discontinued their services. They have now been offering me the special new user offer.

I have been having them for the last 3 years. The telephone customer service is horrible and the installation people are even worse in terms of waiting. Out of my 5 appointments, twice they didn't come and twice they were late. They were never on time. The company is so large that they often don't know what the other members of the staff promise to do and there is a need always to repeat things because they fail to make notes or fail to understand what is on the file. I will continue to use them in the future.

I've had their service for four years. Customer service has been frustrating at times.

I am happy with the service I receive for my phone, internet and tv. I have always received good service with them, and will continue to use them. The repair people are great, however the customer service people on the telephone tend to be not so great.

I signed up for FIOS triple play with installation 12/19/2011 and have not had one complete 24 hour period of uninterupted TV service! The multiroom DVR that has already been replaced once shuts itself off whenever, and we have missed the end of shows, lost pre-recorded shows and have been basically reduced to 1950's TV service that one might have in a rural area. When I have called technical support each technician (located all over the country) I have recieved different opinions on what was/is wrong. Three different technicians have been to the house, and the service they have performed has been cursory, each acting like they had somewhere else to go (texting friends, etc) instead of fixing my problem. It is almost impossible to get a tecnical visit without taking a day off from work. The technicians at the 800 numbers, which you must call first, have no access to local dispatch, so there is no such thing as an and quot;emergencyand quot; call to the house. I actually went out and purchased a new TV figuring that my old set was the problem. I also disconnected, at the advice of a technician, the second cable box that I have in another room, and removed all the cable myself. Fortunatly, I did not sign and contract with VERIZON and would urge any Angie's list member not to do so. FIOS is a technological gamble. If this is not 100% by the end of the week I will look for another service provider, and disconnect the entire system.

I've never had a problem with them, but they're a little pricey. I asked them about their prices and they said they provide the best service for their price.

Within 5 minutes of following her directions the messages were gone, also with confirmation texts coming from these people.

I spent about two hours with a foreigner to trying to get my service back up. They told me to not connect my Ethernet cable and then it wouldn't work. They put me on hold about three times and I talked to about three different people. This literally took about two hours. I talked to the manager and he also tried to get my Internet working, but this is another day gone to Verizon trying to get my computer working.

The technician was great. He was here for five hours. So far the picture is clearer and I don't have to worry about storms. With Direct TV, if there was a stormy would lose picture sometimes for a half an hour.