Services we offer
Reviews
4.1107 Reviews
Showing 1-25 of 107 reviews
Robert C.
12/2016
cell phone service
+ -1 moreI recently contacted their customer service where they were able to set me up with more services and save me $35 a month! I would recommend them especially if you call Canada.
Description of Work: Mobile Service
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Yes, I recommend this pro
Mary G.
03/2016
cell phone service
+ -1 moreThey are sometimes really snotty on the phone. The pricing is very expensive. They are ripping people off. Their service is really good, but they charge you a lot of taxes which others don't have. I never had a good experience with a Verizon rep. I had them for a while because I had an iphone and nobody else had it, but they were so snotty. I would use them again only if they cleaned up their pricing.
Description of Work: I used Verizon.
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neil Z.
03/2016
internet service
+ -1 moreI'll continue to use them in the future.
Description of Work: They provide our internet service.
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Yes, I recommend this pro
Kelly W.
06/2015
landline phone service, internet service
+ 0 moreThe wires outside had disintegrated so the person took those out and ran the wires inside.
Description of Work: Checked my phone lines for static
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Yes, I recommend this pro
$8.99
Philippe L.
04/2015
cable tv service, landline phone service, internet service
+ 1 moreIt has been working good. They are expensive.
Description of Work: I am with Fios by Verizon. My last contact with them was to downgrade my service. I have triple play which consists of TV, internet and phone.
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Yes, I recommend this pro
$120
Michael M.
11/2014
internet service, cable tv service, landline phone service
+ 1 moreThey didn't charge anything for the installation. I wouldn't recommend them to anybody. The installation was okay. They were punctual. They did a good job.
Description of Work: They gave me the equipment to have internet and television. They set up the router and they did the wiring. They passed the connection out.
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Yes, I recommend this pro
Michael M.
11/2014
internet service, cable tv service, landline phone service
+ 1 moreCompared to the provider I had before for the internet, the quality of the service is better. I will investigate others, but as if now I am planning to continue with them.
Description of Work: I have a bundle package with them. It is a phone, internet and television.
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Yes, I recommend this pro
$160
Radames C.
11/2014
internet service, cable tv service, landline phone service
+ 1 moreI have no complaints. It's all good. I'm a Verizon retiree so I get employee discounts.
Description of Work: Verizon provides everything--cable television, landline, internet.
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Yes, I recommend this pro
Ernest C.
10/2014
internet service, cable tv service
+ 0 moreSet up was easy, workmen were very nice. We live in a very old home so they had to spend a considerable amount of time setting up wires, drilling etc.
Description of Work: Set us up for cable, internet and home phone.
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Yes, I recommend this pro
$100
michele D.
09/2014
internet service
+ -1 moreI had o call several times; be put on hold; go through all the diagnostic steps every time with a new representative until I actually lost it and threatened to write to the consumer board. They then sent a repairman but warned me that I might be charged if it was and quot;my faultand quot;
Description of Work: replace box that brings in all service
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Yes, I recommend this pro
Lisa N.
08/2014
internet service
+ -1 morevery professional and accommodating I did not want wires stapled to my walls, so they ran the wires through my three closets which was both more difficult and time consuming.
Description of Work: installed new cable
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Yes, I recommend this pro
Phyllis K.
08/2014
internet service
+ -1 morethere were no problems. The service man was very knowledgeable.
Description of Work: Install service
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Yes, I recommend this pro
joseph V.
08/2014
internet service
+ -1 moreprofessional , efficient and knowledgable
Description of Work: cnected my router and set up computer for internet access
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Yes, I recommend this pro
John K.
08/2014
cable tv service
+ -1 moreEasy, excellent, and provided help via phone.
Description of Work: Provided an updated cable box, with self install instructions.
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Yes, I recommend this pro
Paul B.
08/2014
internet service
+ -1 moreshe then realized that this was an on going problem in my area (no access to the phone box on a pole) for the last 5+ years ..........................anyway, I ended up with a $187.00 refund..........but it was stressful and in the ongoing process I ended up getting a cell phone (just in case)................I wouldn't recommend them to anyone ..............................plus I am still a stock holder (since the seventies......before the split).
Description of Work: they tried to restore phone and internet service....................was told by the tech person..........they are waiting for the new service to come into my area.............mind you I had no phone service for 8 months ( no dial tone ...but still had internet service.. until that also went out)..........that is when I changed to cable............ after the switch (2012) ............Verizon had billed me for the service call and some outstanding bill..........( I had been paying them the whole time the service was out)..................I tried to present my concerns to them and they sent the bill into collections....................I tried to talk with collections and got no where.......................... I went back to verizon and spoke with a manager and she and I went over all the bills plus all the calls that I made to them during those 8 months.
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Susan M.
08/2014
internet service
+ -1 moreFIne internet, react to problems
Description of Work: Provides internet serice
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Yes, I recommend this pro
Cephas N.
07/2014
internet service
+ -1 moreJust switched and I think their service is way better all around but the pricing could be a little cheaper
Description of Work: Verizon fios
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Yes, I recommend this pro
$150
Hugh O.
07/2014
internet service, cable tv service, landline phone service
+ 1 moreGreat service. Minimal disruption of routine, and when installation completed, service was much better in all areas from previous provider (Optimum Online).
Description of Work: Installed cable, telephones and internet service.
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Yes, I recommend this pro
$55
RM R.
07/2014
landline phone service, internet service
+ 0 moreI have been calling then for three days. Have filed complaints with the BBB, and the Consumers Union. What to you do when a company opts to stop providing the services you contracted for and leaves you out to dry. After 30 years I've had enough.
Description of Work: July 4th Verizon canceled my land line because I refused Fios. One of their employees cursed me and threatened if I did not let them install Fios they would cancel my service. The line was fine before they called. They also refused to forward the calls to my cell phone. If Fios was such a great product why the thuggish behavior. I have no way of knowing if they will cancel the service again before I switch to another provider. No matter who you call and talk to no one hears you at Verizon. I read that the landlines are regulated and Fios is not. What a terrible experience on the 4th of July. Note to Verizon, when you no longer provide services that people want, they may leave. I have been a happy customer until they worked me over. If the service was good then the threats would not have been necessary. If you have Verizon and do not want Fios switch to a new provider ASAP before they cut your service and leave you scrambling at the last minute. It is all how you’re treated and my 30 years of loyalty means nothing to them. Buyer beware.
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$109
Samantha A.
06/2014
landline phone service, internet service
+ 0 moreThe set up service was good. The guys came in set up our phone lines and internet. However, whenever calling in to get questions answered there's a very long waiting period till someone is available to assist, and many times they forward you to the wrong department that you end up being transferred several times till you speak to the right person. This is so frustrating!!!
Description of Work: Set up our office phones and internet
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Yes, I recommend this pro
$120
Patricia L.
06/2014
cable tv service, internet service
+ 0 moreThe people on the phone are always nice and take time to explain things.
Description of Work: cable and internet service; promt replies to questions.
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Yes, I recommend this pro
$145
Jean Marie S.
06/2014
internet service
+ -1 moreI receive TV cable service and internet and phone Price is somewhat high but service is good. Will assist you over phone with internet ,phone or cable problems. Always responsive and good internet and TV reception. Provider checked to see why cable was not coming through on TV and determined my TV was not working and that is why picture was not on TV.
Description of Work: I receive TV cable service and internet and phone Price is somewhat high but service is good. Will assist you over phone with internet ,phone or cable problems. Always responsive and good internet and TV reception. Provider checked to see why cable was not coming through on TV and determined my TV was not working and that is why picture was not on TV.
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Yes, I recommend this pro
$100
BOB P.
06/2014
internet service
+ -1 moreThe technical assistance proved to be dissatisfactory, this was due to the new equipment not having the capacity to accept and transfer stored data from the old system. I decided to keep the old equipment and returned the new.
Description of Work: Provided technical assistance and determined new equipment was necessary.
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Yes, I recommend this pro
Anthony M.
06/2014
cable tv service, internet service
+ 0 moreThey installed the fiber optic cable and box and stated that all of the services were operating correctly. The technician left and we found that the internet was not working but the phone and TV were working. After 3 weeks of phone calls and troubleshooting they stated that its not their problem and if they send a technician out to my house it would cost me money. I told them to send the tech out because it was not my fault and when the tech came he said that it was Verizon and they never ported over the internet to the house correctly. Verizon did not even credit my account for the 4 weeks of no internet service! HORRIBLE service provider.
Description of Work: Verizon came out to install fiber and their converter box for internet and TV service.
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$250
Eduard A.
06/2014
cable tv service, landline phone service, internet service
+ 1 moreWhen I called first time Verizon canceled just 1 of 3 of my services and converted it into double from triple, they did not mind that I already returned all equipment back to Verizon. Than I started getting fees for like installation and etc, for which were promised to be free. Every time I called to ask to remove charges, they were adding something new. Reps, who answer calls, even if they see wrong charge, could not fix it, none of the reps had authority to remove anything, only to add. After I paid for I supposed to pay, I start getting bills with late fees for amounts that were supposed to be adjusted in first place. And I had to call back and start over and over and over, when it was all over, sometimes in March 2013 ( services were canceled in Dec 12) I was so happy. I doubt I will ever return to Verizon, only if I will have no other choice. My advise to anyone who deals with Verizon, get everything in writing, whatever you were promised over the phone, will not work when you get the bill.
Description of Work: Signed up for Verizon triple bundle in Nov-Dec 2012, when find out that I am not going to get what I was promised at priced promised I decided to cancel my services and go back to Optimum in less than 2 weeks with Verizon. I had no contract agreement with Verizon.
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$120
Contact information
unknown, Secaucus, NJ 07094
www.verizon.comLicensing
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*Contact business to see additional licenses.
Service Categories
Internet Service,
TV Service - Cable,
Phone Service - Landline,
Phone Service - Cellular,
Voice Mail
FAQ
VERIZON is currently rated 4.1 overall out of 5.
No, VERIZON does not offer free project estimates.
No, VERIZON does not offer eco-friendly accreditations.
No, VERIZON does not offer a senior discount.
No, VERIZON does not offer emergency services.
No, VERIZON does not offer warranties.
VERIZON offers the following services: HIGH SPEED INTERNET, TELEVISION SERVICES, HOME PHONE SERVICES & WIRELESS SERVICES.
Contact information
unknown, Secaucus, NJ 07094
www.verizon.com