Runnemede Plumbing Heating Cooling & Electric

My husband and I were very pleased with the work done by Runnemede Plumbing. They were responsive and professional. The work was done accurately for a fair price. The job took two days total. The work involved was replacing our sewer line from the house to the curb but our sewer line actually runs under our driveway which is sloped. So the job was a bit more complicated than a normal dig up. They had no problems figuring out what needed to be done and completed the work without difficulty.

They were excellent, they are one of the well establish company in our area, we have selected their company not just because of their price but also their responsiveness and professional dealing with us. They are neat, clean, and courteous. They were right there on top of it, they take care all of the permits and they answer our questions. The inspectors don't have any problem about the work.

Work up on a Sunday morning to a very cold house. 20 year old gas furnace had stopped working. Called the company who sent a technician to evaluate the problem. From emergency call to arrival was about 2 hours since the technician was on another job. Found the problem was with the control board and provided a cost estimate to replace and an overall evaluation of the furnace.

I had a total electrical failure in my home in September of 2011. They were the only service that would come out and attend to it on emergency. They sent four people, one of which disappeared. the remaining three took several breaks and had to be told repeatedly not to smoke in my basement. They tracked mud all over my home and broke several items including the back gate that prevents my pets from leaving my yard. They did not see fit to inform me of this and my dogs ended up in my neighbors yard later that evening. After they left and I had paid I discovered that they had wired the new circuit board incorrectly when operating the microwave oven caused the entire house to lose power. It took them three extra visits to correct the problem. This September I received a notice in the mail from them instructing me to have the final inspection performed. The letter stated that inspection was my responsibility and that it needed to be completed with in a year of the service. They included a copy of the license they obtained from the borough dated August of 2012, almost a year past the date the original work was performed. I informed the inspector and I failed the inspection. They had grounded something incorrectly. Over a month later I am still attempting to get them to come out and correct this issue. They are stating that the electrician only works from 9-4 Monday through Friday and will not come out after hours or weekend. I am contesting that I have been inconvenienced enough and should not have to further rearrange my schedule so they my correct a mistake make by their employees.

Overall I was happy with the work performed and how fast it was accomplished but my problems have been since the install they tell you that you need to be on the monthly service plan that they sell in order for the products to be repaired under warranty this cost approx 30.00 a month the hvac system I purchesed has a 10 year manufacturer warranty on parts and the tankless water heater has a 5 year parts warranty. Recently I had the main control circuit board on the heater go bad the Runnemed tech came out and told me that because I was not on the service plan I had no warranty upon a call to York I was told that was not true and Runnemede cannot change the mauf. warranty the repair cost me over 600.00 and I was told by Kevin the service manager at Runnemede that I will be reimbursed the cost of the part which has still not happened and I have that in writting from him. Overall I just think they really charge much to much for service before I had the heater problem I had them come to give me an estimate to replace my main shut off valve next to my water meter did not appear to be a difficult job nothing blocking the valve it is in the open I was given a estimate to replace this vale of over 600.00 I had another plumber come do the job he was in and out in less than a hour charged me 125.00 Monday 5\15\2012 will be 2 months since repair under warranty that I paid 688.00 to have done and still have not received my money for part as I was promissed also what preventive maint. woul keep components on a circuit board from failing that is the part that was replaced in my heater

Everything went well. Runnemede was very knowledgeable and professional, and it did an excellent job with the installation.

The diposal began to have problems, and it took nearly two weeks to get in touch with someone. Every time that I called, the person would say the technician was busy and would call back but he never did. Ultimately, I cancelled my service contract with them.

Everything went well. Runnemede's technicians were professional and knowledgeable, and they charged a fair price for the work.

Everything went well. Runnemede had good hours, kept its appointments, and its technicians were always very knowledgeable.

Everything was great. They arrived promptly, worked efficiently, and charged reasonable rates. I am very pleased with their services. I have been dealing with Runnemede for nearly three years, and they have always done well.

It was absolutely terrible. They never showed to inspect the air conditioner in the summer or the furnace in the winter. I called them to ask for a refund since they never performed any work or did any inspections, but the failed to provide one to me.

Everything went well. Runnemede arrived on time, and it was professional and knowledgeable.

Everything went well. The technicians were very capable, called ahead of their arrival, and arrived on time.

Everything went well. The technicians usually arrive on time and are knowledgeable about the work they perform.

came out ,gave option of two prices to repair AC ,the lower one included a service plan . Took one with service plan with monthly charge . Repaired AC and got it working [I was at work when repair took place]but did not use factory parts ,used parts that left wires sticking out from the top ,that I thaught were dangerous since I have kids . When Isaw repair called company and told them the job they did was unacceptable ,they sent back a repair person who taped up wires ,I told them that was still unacceptable as I wanted no wires exposed and I wanted the unit repaired with properly fitting parts [unit was only 7 or 8 years old and a popular brand] ,they said there was nothing else they would do . I Told them I did not want there service plan or to ever see them again ,they said I signed a service contract and charged me on the credit card I gave them a fee for a year until the service contract was over . This Company is the worst and if you use them you are making a mistake

We have been pretty happy with them. They have always done a good job of maintaining our units. They have also been able to come out quickly in cases of emergency. They also don't try to sell us on anything we don't need, they aren't pushy. They are very professional and very clean.

Our last experience was much better than the first experience. The first time they charged us about $600.00 to replace a part which only took them maybe about 20 minutes to do, but they spent a lot of time out in their truck probably talking on their cell phone to somebody. They tried to get us to agree to pay them on a monthly basis so that they get checks coming from our checking account to cover for getting an inspection done twice a year on our heater and air-conditioner. They said that if we didn't agree to it, we would have to pay a higher charge which was probably a couple of hundred dollars more for the job they did that didn't take that long. We had lost our heat around January of this past year. They knew we were stuck because it was really cold. They were trying to pressure us into it. Not only did they charge us way too much money, they spent very little time inside. I looked up the part online and that particular part he replaced was close to about $100.00 and it didn't really take him a real long time to replace it. We were not happy with the way everything was done because we felt they were putting pressure on us knowing we had been overnight in a cold house. They were trying to get us to agree to have checks coming to them on a monthly basis from our checking account for somebody to come out and check the air-conditioner and heater twice a year. I didn't agree to that, so we ended up paying more. I told them that I would pay by check which they didn't want to do. The guy said that he had to check with his boss if that would be acceptable because his boss didn't like to deal with it that way. He wanted me to agree to have automatic withdrawal from our account every month instead. They were threatening us that they were going to charge us more. I felt they did charge us way too much for the amount of time it took them to do the job. They may say that they were here for a few hours, but the problem was that they were out in the truck talking to somebody or doing something. We suspected that they were talking to somebody to see how they could pressure us to get more out of us. I just didn't like the way they handled the whole thing. That's actually what caused me join Angie's List. I didn't want to go through and experience an emergency situation like that. They didn't really come out right away. We called them the day before and we had to wait till the next day for them to come out. Somebody else had a similar experience. I was very uncomfortable with the guy coming out to check our air-conditioner because I didn't know what we were going to deal with. I checked on Angie's List for other heating and air-conditioning companies just in case he said we would have to get a big job done on our air-conditioner. We were not having any problems with the air-conditioner. He did say that the air-conditioner was working fine. He did add a little coolant and he didn't charge us anything. The second time somebody came out which was only to check the air-conditioner went a lot better. The first time I felt they put us under a lot of pressure to try and get more money out. I wouldn't let them come out again to check our heater. I don't think I will use them anymore. What disturbed me is that they were Triple A graded by the Better Business Bureau. I thought that something wasn't right there that they had such a good rating and we had that kind of experience. I then learnt that somebody else had a similar experience. Something isn't right that they are getting such a good ratings with Better Business Bureau and they doing this to people and also trying to get people to automatically have checks withdrawn every month to be sent to their company. The last time they came out was about a couple of weeks ago. They called a month or two before that but my husband had a medical appointment so we couldn't have them come out. We didn't call them. We just let them call when they were going to call us again. They did say that the air-conditioner needed to be running for them to check it. There was no rush. We were not having any problems with our air-conditioner so we just waited it out. They did call again a few weeks ago and that went a lot smoother. I would not recommend them. It was pretty bad. It was a very unpleasant experience. We felt we had been taken advantage of. When they first came out in January, I think they way overcharged us for the amount of time they spent. For what the part cost, they shouldn't have charged us so much money. I think they felt they had it because we had been in a cold house for several hours and I think they thought they could take advantage of us. It was an awkward situation. I hope I never have to be in a situation like that again. I think they way overcharged us. The heater was working when they left. They also did a few other jobs. They unloaded the excess water in our water heater and drained it. They did that as an extra. The work they did went okay. They did not come out right away when I called. We waited a long time. It was an extremely cold night. I realized that a lot of these companies were already busy with other people too. On the other hand, we had to be overnight and waiting hours and hours to get somebody here. They didn't really give us a definite time. I know that the fellow was doing only what his boss told him and that is how they operate. He was not insulting. He talked to us in a calm manner and told us what they expected of us. I don't like the way they run the company. I think they do take advantage of people. We have already paid to get our car heater checked. We had to prepay all that. Other than having that done, I don't expect to use them. If there is a problem with the heater, I am going to get a second opinion and have somebody else come out. I am going to let them go ahead and check our heater because we paid for them to come out. That will probably be the last time I expect to deal with them. Everything went okay with the air-conditioner, but it was our first experience with them when we called them to come out and we paid them to do a job. We were not happy with the way it went.

Technician came Wednesday evening and identified the issue. Service rep came on Thursday and first thing he discussed about patios forward. Equipment delivered and replaced by 4:00 Pm. Great service on the hottest day of zoll.

RUNNEMEDE HEATING CO - Plumbing I used them twice, the second time was horrible. The pipe leading into the toilet leaked, and a leak between the tank and the bowl. They fixed the pipe,and the tank still leaked after they were done, after they left. I called them back, somebody came out. They didn't want to fix it, they wanted me to get a new toilet. They wanted me to spend more money, after I had just paid too much money as it was for a real shotty job. This was the second time I used them, so I was a repeat customer. The manager on the phone was like arguing with me, he didn't want to fix it. So the manager finally agreed to reset the toilet. Then after they left again, it was still leaking. So, I had my son-in-law look at it, and he brought a $13 part and fixed it. They gave me a time they were going to show up, and didn't show up. I had to call them, and they finally showed up, 2 hours late. They charged me a lot of money, and don't want to stay behind their work.

Could not come out until the next day.they gave us a 4 hr window(12-4)but did not show up until 6:30 and did not call us.After the plumber left the toilet tank continued to leak.The next day a rep arrived,but had to call the manager on the phone.The manager at first would not fix the leak unless I spent more money,and tried to sell me a new toilet.After bickering with him for some time he finally agreed to reset the tank for no charge.After he left,the tank started leaking again,my son in law fixed it with a $13 part.

serviceman removed a panel cleared some debree and a pipe all for $300.00

Their prices are a little higher, but the do very high quality of work. You get what you pay for. They are courteous and professional.

They are prompt and very professional. They are expensive, but they show up when they are going to be there and for emergencies.

The work was done okay, but they tried to sell very hard. The people that I have worked with from the company have been professional. They cleaned up when they were finished.

THEY RESPONDED TO MY CALL RIGHT AWAY. THE JOB WAS DONE ON THE SAME DAY. THE PEOPLE WERE VERY NICE, AND DID EXCEPTIONALLY GOOD WORK FOR ME. ALSO, EXPLAINED EVERY ASPECT OF THE JOB.