Runnemede Plumbing Heating Cooling & Electric

They treat their employees and customers like trash

Mark arrived as scheduled and had the needed parts on his truck. Replaced the broken line and made several improvements That were necessary.

Runnemede has been the only bright spot in a bad situation with heater and electric problems in a condo that we just bought. They were very thorough, professional, and actually cared about getting to the heart of the problem and figuring out how to fix it. They spent time and diagnosed the problems correctly, that an earlier contractor had not. They are prompt, provide quality services, and take time explaining everything.

Buyer beware. I was charged $249 for approximately 30 mins of work (that's from the time the technician arrived until he left). In my mind, that equates to $500/hr fee. Even if I factored in a half hour for driving time, it would still be $250/hr fee. The owner/manager justified this rate by quoting me the costs of running a business - insurance, trucks, and salaries, but how is this any different or unique from other reputable plumbing companies? He didn't seem overly concerned that I will not be a repeat customer. I guess when you've fleeced one already, you don't need them to come back.

Great service. Plus I appreciate the fact that they did not try to oversell the problem.

Everyone has been wonderful. Excellent customer service. Goes above and beyond to accommodate customer.

They arrived promptly, assessed the situation and corrected problem quickly!

He wrote up an order for that to be done to cost $876.00 dollars with a 2yr. warranty. I politely asked him to leave my home. I'm not going to get ripped off today.

I called on Saturday morning. No plumbers available today.

They called the day after I accepted the offer online and made an appointment. The office called to tell me that the plumber was on his way. He arrived on time and made the repairs quickly. Very good price.

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Minor Matter of Adjusting Trip Switch

It went well as far as the removal of the old toile and the installation of the new one is concerned. I had bought a $ 99/- from Angie's List for this precise job. But the details on the coupon suggested that the service provider could possibly arrange for toilets at a discount. This turned out not to be the case. In addition, the plumber and his assistant did not take the trouble to ensure that they didn't track dirt over the carpeting on the staircase and the hallway. I also found Kevin, who I think runs the business, to be a little inflexible. It is possible that they are very, very busy, and that there are never any open slots but he does not even try to be a little obliging and tell me that he'll see if he can fit me in sooner than we had originally arranged.

THEY DID A GREAT JOB AND I WILL USE THEM AGAIN IF I NEED THEM.

I had a very recent issue, where my last two water bills were progressively higher. I called the water company, and they told me that I may have a leak that needed to be checked. I was happy to see that this popped up right when I needed it! I called the company right away, which was on a Saturday, and was surprised to hear that their regular hours included Saturday. They gave me a four hour window for a week and a half later, they gave me an appointment that fit within my work schedule. They arrived well within the time window they gave me. Jeff was my plumber. He didn't find any leaks, and he did a very thorough check. He was very knowledgeable with answers about some additional questions that I had, and I felt that this deal was very worth it!

They contacted me within 24 hours to schedule and the serviceman arrived within the first 30 minutes of the 4 hour window. He was very friendly and able to diagnose and fix the problems I had. I also asked him some other general questions I needed answers to. Would use them again.

They came out promptly, were very courteous on the phone and in person, and did the job very welll. Would definitely hire them again.

I use Runnemede Plumbing. I used them about two months ago. It was 2 hours of work and some crazy number for it. They are fairly expensive.

Had a monthly service agreement with company which was 9.95 a month which involved check ups for system had issue with air conditioner in sept of 2013 air conditioner lost all freon called company for service and technician came out and said that all freon was lost to refill it would cost 1000 dollars and that it would probably lose freon again and that the probability of finding leak could be a gamble that they might not find so he advise to get a new system which would probably be 6000 to 8000 I said I will get other estimates thank god I did found a private contractor who was confident he could find leak repairs and freon cost 900 runnamede heating and air condition in my opinion over charges consumers would not recommend

I first used Runnemede when getting bids for a new gas furnace. Chris was very responsive in offering alternatives and explaining things.Their price was reasonable and I selected them. The work took longer than expected but not because of any delay on their part; the job was just complicated. Since then I have signed up for a service contract and used them for various plumbing repairs.All of their employees are professional and responsive. Arrive when promised, very careful with my house and the job, work done right. Kevin, the service manager, or Lori, in the office, often call to follow up to make sure things were right. One big advantage is that they work into the evening at no extra charge, which makes it easier to fit into my work schedule. Highly recommended.

It seemed like everything they did, it never was like perfect. Not never but a lot of time it was never right and they charge so much money. I really noticed a difference when another company came out. They charge you a lot and it seemed like everything they, not everything, but most the things they did, it just never..I know my husband fixed a lot of stuff and he was no licensed plumber, licensed electrician. His work lasted a lot longer than what they do and you are paying them top dollar. I pay that monthly fee with them so they do, if it's an emergency within about 2 hours, 3 hours even if there is some kind of bad weather so they are very good with that. The fella Kevin, he is the most, I mean he just listens, he is the most respectful guy. He really, really is good. If they come out for their regular inspections they are right on time and then with emergencies, they are here within, they come out here and I know how bad it can be. Matter of fact, the last time I had a problem with the sump pump I called somebody else and them. I never heard from the other people and they actually called me, Kevin, and said that, when the guy would be on his way and it was a Sunday. So, they were good about that. He did, anything that had to be done, he was real good about, call back if anything is wrong I'll come back, and he did. But when you get it done you want to have it done right the first time. That's probably not his fault that's the guys that did it. You know with them, what it is, is they come out here and they look for things to do. That's what I didn't like about it. Like if they come out for their yearly inspection it's like they look for things to be done that don't really have to be done. I think that's what bugged me most about them. They weren't really good about cleaning up. Like if they soldiered there would be stuff on the floor and I'd be cleaning that up afterwards. They would come in with their little booties like they were all clean, not to dirty anything up, but they weren't real good about cleaning up after themselves. The guys that come out to the house always really polite. A matter of fact some of them say, boy you are really helpful. They probably want to say, leave me alone lady. Like things, like the last time with the sump pump. I showed them exactly where it was outside and he goes, oh man you are really a big help. Because they would've been out there looking for it. I had it all ready for them. Like when they come, I show them exactly where everything is so they're not hunting around for everything.

We used this service for many years after first moving to the area. They offered an annual 'preferred' level of service and we signed up for it. It turned out that it only covered inspections and it was about twice as expensive as regular charges by other companies. There were always additional charges after each inspection, too. We finally dropped them when they failed after five attempts to fix a simple leak in an outside water faucet that they installed. At the same time they offered us a $1000 discount as a preferred customer to replace a hot water heater. The total estimate, with the discount, was $4999. Absurd. They were very unprofessional and harassed us with calls and pressure sales tactics for about a week before we told them to never contact us again.

Overall, the technician (Mark) was very friendly and helpful. He installed a new hose spigot outside, and related plumbing inside, which was not an easy task given the small indoor working space in the area of that plumbing. My husband and I are very happy to now have a working spigot that gives us ample water pressure to run a sprinkler in the backyard.

When asked, was told that none of the cost would be applied to repairs. Would not recommend in an emergency.

The dispatcher called to see if the tech could come earlier than the scheduled window of time, and I was happy to accommodate. Frank was very pleasant and conducted a thorough inspection of the furnace, and recommended a fix for a problem we have been having due to what I learned was an improper installation by the prior homeowner. He wore covers over his shoes coming into my house, and left his work area neat and clean. I would definitely recommend this company.