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NEED A TECH GUY

Computer Repair, Internet Service, Phone Sales,

About us

NEED A TECH GUY provides support for your technical needs to home and office. Our Engineers have over 17 years of experience in the computer and related fields. We have amassed a diverse resume crossing many disciplines, knowing we provide our customers with better value for their dollar by dealing with the highest level of support available for even the simplest problems. "NEED A TECH GUY" is a core team of technology experts bringing over 10 years of industry experience managing IT services for small to midsized companies. Today’s business offices are rich with technology and only a company with a diverse set of expert services can achieve the highest possible levels of customer satisfaction. We develop long-term partnerships with our customer in an effort to better understand their business needs going forward. We use our past experiences and industry “best practices” to design solutions to meet the individual needs of our clients, regardless if they’re a large organization or a small company. NEED A TECH GUY works to set realistic client expectations and to achieve the highest possible levels of client satisfaction through first-rate network architecture, maintenance and technical support.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

Computer Service & Repair, Internet Configuration, Security, & Mobile Remote Access.

Services we don't offer

Web Development & Programming.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.9101 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
7%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 76-100 of 101 reviews

Alyson H.
09/2015
5.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from NEED A TECH GUY
Thanks [Member name removed[ Let me know if you need anything else in the future.

Joe W.
09/2015
5.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from NEED A TECH GUY
Thanks [member name removed], Let me know if these is thing else i can do for you in the future.

Stanley L.
08/2015
5.0
computer repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$75

Response from NEED A TECH GUY
Hey, I'm glad i was able to give you a solution that fit your specific issue.

Angella B.
08/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Chris cleaned up my laptop so that it runs faster & better. He finished the job in the allotted hour and was pleasant and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from NEED A TECH GUY
Thanks. Glad i was able to help. Let me know if you need anything in the future.

Francine F.
05/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: VERY pleased. |Chris resolved the issue I was having and performed all updates as well as memory upgrades necessary. He also promptly resolved some unforeseen issues that arose as can sometimes be the case particularly with a computer like mine that required as much TLC as it did. |I thought so highly of his work I have recommended him to be our off site consultant going forward. We intend to move forward with this in the near future as currently we do not have an IT person. We have an employee who knows more than the average bear but has a full time position keeping her very busy already. |Our goal is to be proactive rather than reactive and Need a Tech Guy offers that solution. | |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from NEED A TECH GUY
Thank you so much for your kind words[member's name removed] I hope you decide to move forward and allow me to clean up the rest of the issues that we discussed. Reactive is what most people do but people don't account for all the latency that adds up at the end of the day/week/month/year resulting in lost production. Also problems happen when you lest want them to. I applaud you wanting to move to a more proactive approach. Hopefully we can work to make the rest of those users happier and make your network much healthier.

Patricia B.
05/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: He remotely accessed my laptop and removed a multitude of viruses and corrupted files. My computer has never run so quickly. He didn't think he was going to be able to clean it up but he never gave up. I am going to use him for my desktop computer. I highly recommend Chris, he did a great job for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from NEED A TECH GUY
Thank you (removed member name), Every repair i do is more than a job....it's an operation. Just like a heart transplant you don't stop just because time is up. I had to see it through to ensure that your machine was healthy. I'm glad you are pleased with your machine. Let me know if you need such assistance in the future.

Jack W.
04/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Cleaned out junk in my computer and sold me software.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from NEED A TECH GUY
Thank you for your patronage [Member Name Removed].

Donald O.
04/2015
4.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$55

Response from NEED A TECH GUY
Thank you for your patronage [Member Name Removed].

Juanita T.
04/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: I've used Chris twice and have been satisfied both times. He knows what he's doing and is a nice, easygoing guy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from NEED A TECH GUY
Thank you for your patronage [Member Name Removed].

Robert S.
04/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Computer wasn't working. I called Chris and he was able to address the issue over the phone by walking me through a few steps. My computer was then able to boot up successfully and now continues to work.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from NEED A TECH GUY
Thank you for your patronage [Member Name Removed]. Hope your and your wife's computers are working fine.

Beverly I.
03/2015
4.0
computer repair
  + -1 more
unknown
Description of Work: We used a deal purchase to try and debug our computer. The provider called and spent more than the allotted one hour trying to figure out what was wrong with the computer, but he couldn't do it remotely. He had a lot of good ideas, but I think our computer was too far gone.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$100

Response from NEED A TECH GUY
Sorry that i couldn't fix your computer remotely. When you get a new computer please call on my again to transfer your data and/or clean up your new machine.

bob W.
03/2015
5.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from NEED A TECH GUY
Thanks for your business [removed member name]

kimberly G.
02/2015
5.0
computer repair
  + -1 more
.
Description of Work: Remote Computer tune up/clean up. Highly recommended for routine maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from NEED A TECH GUY
Thanks for choosing NEED A TECH GUY [removed member name] Call on us again.

Mark T.
01/2015
5.0
computer repair
  + -1 more
They did a great job.
Description of Work: I had hired them for cleaning up my computer in order for it to run faster.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from NEED A TECH GUY
Thanks [member name removed], I personally try to make sure that i give each customer a great experience and it was a pleasure to be able to resolve your issue .

joan K.
12/2014
5.0
computer repair
  + -1 more
see above
Description of Work: the first time he cleaned up my computer, installed a better firewall and gave my instructions. the second time he went to my husbands office, took the computer due to the fact that it was a mess and cleaned it up and returned it working perfectly. My husband ran into a problem on a Sunday trying to work the computer at home. He called and he worked with us on the phone to sync it to home, at that time, no charge although we suggested he bill us. All in all, he was by far the best tech worker we ever used. We would highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from NEED A TECH GUY
Thank you [member name removed], Sometimes a hardware component doesn't cooperate and i end up having to replace it in the end. I'm glad we did though because now the computer is blazing.

Audrey W.
12/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: we spent the time on the phone together. He hooked into my system and cleaned up extraneous things on my tabletop. My computer is running faster

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

mohamed larbi Z.
10/2014
5.0
computer repair
  + -1 more
fantastic
Description of Work: fix my laptop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from NEED A TECH GUY
If you were only allowed to use 1 word then i guess fantastic would be a fine choice. Thanks [member name removed].

louis C.
10/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: He was able to get on my computer remotely, then He ran anti virus programs and helped me do a couple other adjustments to my computer. My computer is running very nicely I would use him again if I have any problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dolores M.
10/2014
2.0
computer repair
  + -1 more
unknown
Description of Work: They tuned up my computer remotely. I tried to call him back and put in a return call back. He didn't call back. I called the number on my caller ID and got an investment firm. It could have been wrong number that I dialed but not the first call, the request for call back wasn't. I was uncomfortable thinking that a computer company had control of my computer with all my information and it was really an investment company.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$59

Response from NEED A TECH GUY
Hello [member name removed], I'm sorry you were displeased but you mentioned nothing about the remote tune up which you purchased. If you needed to contact me you should done so through Angie's list. I may have been working out of one of the offices i support that day which is an investment firm but that's nothing to worry about. Some customers are uncomfortable with remote work but it allows customers to get high quality service for a low price if they can't find service in their area.

Jennie E.
09/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: fix noise in tower

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Patricia K.
09/2014
5.0
computer repair
  + -1 more
Great. Very helpful
Description of Work: Helped me get oriented with new operating system and set up desktop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from NEED A TECH GUY
Thanks [member name removed], Let me know if you need any help in the future.

rebecca L.
09/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: The provider was prompt in answering my request for service. He answered my questions and was quite patient with my lack of computer knowledge. I would definitely contact him for any future problems with my computer. Overall I would highly recommend him for this type of service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from NEED A TECH GUY
Thank you (Member name removed), NEED A TECH GUY separates itself from the competition by giving great customer service and quick turn around times. Having patience in my industry is also key. Feel free to call on us again.

Mary S.
08/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: Arrived promptly and got right to work cleaning up computer and installed IE11 update with Win7 SP1 update (tried on my own in past, but just couldn't get it to install). Also linked up my 2 main email accounts to Outlook on my desktop, so I don't have to go through steps of logging into them separately through websites. Entire process took almost 2 hours due to long download times for IE11/Win7SP1 upgrades, but Chris was reasonable about charge for extra hour and had built time into his schedule to allow for possibility that he may need to stay over the 1 hour $75 Angie's list deal. Overall, pleased with service and would use him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from NEED A TECH GUY
Thank you [member name removed] for taking the time out to write a nice review. All though the issue with your computer was frustrating for you I made it a point to fix as many issues as I could on top of that to ensure that you wouldn't have to call back too soon. Let me know if you need anything else and feel free to tell others about your experience.

Jonathan S.
06/2014
5.0
computer repair, phone sales
  + 0 more
unknown
Description of Work: i need to re-configure my wifi and also connect a number of printerst to the WiFi.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Just looking F.
06/2014
3.0
computer repair
  + -1 more
unknown
Description of Work: Used vendor based upon Angie's List recommendation. I've used several other Angie referrals with no major concerns. Based upon this experience, I'll be more cautious toward any future recommendation, especially for anything with a more complicated requirement. | |I had been looking for a computer technician to assist in setting up a new computer network. Thought 'Tech Guy' might meet needs and thought I'd try him out. Gave him a basic task to speed up an older computer that's being maintained to accommodate an abandoned IBM software, whose system was structured for specific uses. 'Tech Guy' started doing the normal stuff in clearing out old files, but didn't improve speed with any significance. | |In his processing, and talking about his knowledge, I pointed out to the software I was utilizing and that it wasn't saving files correctly to a windows format. I handed him a disk of the software and he promptly placed it in the drive and found it wasn't loading properly. Watching him offer various reasons, trying different things, I suggested that maybe the disk wasn't the correct disk, which he then confirmed. At this point he had fouled up the software and suggested I repurchase the same revision. He proceeded to look online where I could purchase it, advising there was nothing more he could do. His hour was about up, wished me luck, and was gone. | |Just to note, I had purposely handed him an older revision of the software in order to determine his propensity toward details. I obviously didn't want to engage someone for a larger project who couldn't be an asset to my limited knowledge. He never checked the revision when the software wouldn't load properly, and then left with no suggestion to allow me to operate the software after having deleting some structural components of the software in his 'housecleaning' of the hard drive. | |If I had been a complete neophyte, I'd have been between a rock and a hard place. Fortunately I had set the computer up to a restore point the night before and reset my system back to that point, in case the 'Tech Guy' wasn't as technically efficient as I sought. | |After watching him work - for the average everyday home computer user and likely basic problems, the 'Tech Guy' is as good as the Geek Squad and less expensive. And as for Angie's List recommendations, they should always be taken with a tablespoon of caution.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$75

Response from NEED A TECH GUY
Thank you Thomas for taking the time to give me such a detailed and honest review. It's always feels great when I do a great job and get great reviews. If you need anything in the future just drop me a line and tell anyone else you may know about your experience with NEED A TECH GUY

Contact information

River Vale Rd, River Vale, NJ 07675

http://www.needatechguy.com

Service hours

Sunday:
10:00 AM - 10:00 PM
Monday:
10:00 AM - 10:00 PM
Tuesday:
10:00 AM - 10:00 PM
Wednesday:
10:00 AM - 10:00 PM
Thursday:
10:00 AM - 10:00 PM
Friday:
10:00 AM - 10:00 PM
Saturday:
10:00 AM - 10:00 PM

Licensing

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Internet Service,
Phone Sales,
Phone Service - Landline,
Computer Sales,
Computer Training

FAQ

NEED A TECH GUY is currently rated 4.9 overall out of 5.

Sunday: 10:00 AM - 10:00 PM

Monday: 10:00 AM - 10:00 PM

Tuesday: 10:00 AM - 10:00 PM

Wednesday: 10:00 AM - 10:00 PM

Thursday: 10:00 AM - 10:00 PM

Friday: 10:00 AM - 10:00 PM

Saturday: 10:00 AM - 10:00 PM

NEED A TECH GUY accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, NEED A TECH GUY offers free project estimates.
Yes, NEED A TECH GUY offers eco-friendly accreditations.
No, NEED A TECH GUY does not offer a senior discount.
Yes, NEED A TECH GUY offers emergency services.
Yes, NEED A TECH GUY offers warranties.
NEED A TECH GUY offers the following services: Computer Service & Repair, Internet Configuration, Security, & Mobile Remote Access.
Web Development & Programming.

Contact information

River Vale Rd, River Vale, NJ 07675

http://www.needatechguy.com

Service hours

Sunday:
10:00 AM - 10:00 PM
Monday:
10:00 AM - 10:00 PM
Tuesday:
10:00 AM - 10:00 PM
Wednesday:
10:00 AM - 10:00 PM
Thursday:
10:00 AM - 10:00 PM
Friday:
10:00 AM - 10:00 PM
Saturday:
10:00 AM - 10:00 PM