Berger Audio Video Solutions

Overall the technician was friendly and courteous, my only gripe is that the tv is crooked by about half an inch. My fiancé didn't point out at the time and so it's still crooked but overall the service was good.

I paid $225 for a tv to be mounted, wires hidden and bracket included. The provider emailed saying there would be a $40 charge due to my location. The fine print clearly states I am within his service area, of the counties listed one of them was Hunterdon County, I live in Hunterson County. I do not appreciate the bait and switch from this company and he refused to honor his deal unless I paid him and extra $40 above the $225 that was his offer. I read the fine print and nothing was mentioned about a surcharge. Disappointed. I would like a full refund, immediately. Nathan Meusel

Great experience. Punctual, finished quickly and every thing was as expected.

Went very well. Jay made suggestions on how to manage the situation. We went with them and r very happy with the results

Great communication; very easy to schedule an appointment. Installer showed on time. Very professional and cleaned after completion. Very satisfied with the service.

Did a great job. On time and on budget. High quality install. Squeezed me in right before Thanksgiving holiday. Reused existing bracket to save me money. Highly recommended.

Jay was courteous and responsive during the scheduling process, arrived as scheduled, and performed the work in a pleasant, knowledgeable and expeditious manner. After the work was completed, some additional adjustments were requested and he did the work with the goal of having a satisfied customer, without increasing the charge. He helped with moving some furniture before and after the installation, and vacuumed up when the work was finished. He spent a good amount of time during the installation and we feel that we got good value for the money. We would have no reservations in recommending Jay to our friends and family!

Though I had decided not to use the service at this time, I would definitely use them in the future. They were very thorough in obtaining information and he was extremely helpful and courteous and honest during the process.

When we purchased our home several months ago the previous owners had several TV mounts and speakers throughout the house that were not removed so we decided to try and use the existing mounts/surround sound speakers. This was no easy task as I quickly found out- I contacted several companies to come out and help me identify the TV mounts and to place the TVs on the mounts and install on the wall- and I quickly found out no one wanted to do just a small job so I initially had a very difficult time trying to find someone to help me! Then I contacted Jay- he immediately responded to my request and questions. He was very patient with a lot of questions (I sent several pictures prior to his visit)- and he did a wonderful job! I can imagine it is not easy coming into a job with everything pretty much completed and having to center a new TV based on an existing mount, etc- but- Jay is such a professional- we are just very thrilled with the final product. He even went above and beyond by helping us locate the cable in the basement so we could have a HD box installed (I had initially planned to just use an antenna to receive the local channels as I was not sure how to locate the cable in the basement). I would without hesitation hire Jay again (in fact I will be contacting him for speaker questions)- he is reputable and friendly- and most importantly does very good work and is very tidy. Thank you so much Jay for taking on a smaller job- we really appreciate it!

I am very happy with the service provided by Jay, The Home Theater Installer. Prior to agreeing on a date, Jay requested more information that was relevanto the installation. He emailed questions about the age of the home, space where the TV would hang, and proximity to the cable. At Jay's request, I provided pictures of the space. With this thorough preparation, the work was smooth and painless.

Firstly, I received no confirmation from Angie's List so I do not have an order number. Secondly, before I placed the order which was mounting a TV and putting the wires in the wall. I live in a Co-op and am not allowed to break the walls. I do, however, have a TV mount cabinet which I asked the representative from Angie's List if I could trade out for the wiring for mounting the cabinet. She put me on hold to call the company to ask them (or so she said). When she returned she said yes. Three days later the company called me (the job already being paid for an on the interest clock) when I told him the situation he said that Angie's List never called him and he wouldn't do it. He would, however, come to see the job and re-evaluate the situation and then recompute a fee. I said that would be cost-prohibitive as the service would exceed the cost of the cabinet. I said no and he said goodbye.

Installation would not meet local building codes and installer is not a licensed electrician which prompted me to cancel the order. I do appreciate that the guy was very honest. He offered to get a licensed electrician for me at an additional cost. He also wanted to charge an additional $40 fee for travel. Then he changed it to $20. I advised that he should inform Angie's List of how he is doing things and he said he would.

Late one evening, I purchased an Angie's List deal for wall-mounting a TV. Within just 10 minutes, Jay texted me to find out more about my schedule and my TV setup. I was shocked to get such a fast response and detailed questions, especially on a Friday night! Clearly, he knew what he was doing. A few days later, he came and mounted the TV on the wall by himself and within an hour. He was very professional and friendly, and he kindly even offered to take off his shoes (it was raining). I was especially impressed that he put plates on the wall over the holes he made for the wires to pass through. (The last time I had this done, the person didn't install plates. It doesn't especially matter as the area is hidden by the TV, but I appreciated that even the unseen parts were tidy and well-executed.) Afterwards, he even vacuumed and wiped down the furniture that got dusty when he made the holes. He then reprogrammed the TV connections to the cable box and blu-ray player, and he left me with all the mounting hardware so that we could mount a new TV in the future. The experience felt very polished - start to finish! I would definitely recommend Jay and use him again in the future!

The job was much more difficult than I had anticipated, but Jay was fantastic. He worked diligently for about 4 hours. I would recommend & hire him again without any question. He is also an honest guy which nowadays is a rare find.

Jay was awesome! Very communicative before the installation on what we wanted and any issues we may face because of plaster walls. We ran into some weird metal grating in the wall but Jay was able to problem solve and still hide the wires perfectly. We couldn't be happier with the results!

Jay was very responsive and kept in touch right from the start. He was flexible when it came to scheduling, as I had to reschedule once. He was very professional, making sure to get the model number of both my tv and receiver before he even came out to do the job, so he was fully prepared when he came out to do the job. He offered me two different options for hiding the wires. He worked fast and proficiently. I will definitely hire him again when I want a tv mounted in the bedroom.

Jay was very pleasant to deal with. The job was professional from start to finish. Cleaned up nicely after work was done. 2 tvs and a soundbar took very little time. I also enjoyed our conversation. Stand up guy. Highly recommended!

I am pleased with Jay's service and would recommend him to others.

Nice clean quick install. No problems. Charged a travel fee due to distance. Also charged for a longer HDMI cable. Reasonable charges.

We kept in contact through txt messages which we both preferred. After giving him some basic information about the TV and answering a few questions about where the TV was to go, we scheduled an appointment. Jay showed up on time, was professional, did great work and cleaned up the work site (drywall dust, spare parts, etc.). Made my mom very happy with how neat everything looked.

The job went great. I got prompt responses, and the work was done within 2 days of my initial call. The price was more than fair, I couldn't be more pleased.

He was very personable and professional. He explained and guided me to purchase the elements necessary for the system that I wanted in my family room. He came prepared and went right to work. He used a corner mount for the TV and then connected the surround sound system. I had a little bit of trouble adapting/learning the remote controls, so I contacted Jay, and he went over the process of how to use the system.

The job was done in a professional and smooth way.

He was great. It my confusion. Highly recommend.

Cut two (2) holes through wall board to hide cabling from TV to DVR unit. Found out that there was a barrier in the wall preventing the wiring from passing through. So now there are two holes in the wall, the wires are not hidden and he did not make any attempt to repair the damage.