Vent Cleaning

Excellent service, polite and courteous.

It was ok. The rep arrived on time completed the service and clean up by vaccuming dust and dirt that came from vents

The guy who came to our house was very nice. He took off his shoes before entering into our home. He started working immediately. He cleaned all the vents from top to bottom. After he was done he even cleaned the dusty floor with the vacuum cleaner.

They attached a vacuuming hose down to where the furnace is, and they didn’t have a hose that would reach far enough for mine. They wound up attaching to vents that were closer.

There were a lot of dirty stuff cleaned out of the vent. The dryer definetely got better. I only need half of time to dry the clothes. The air duct looks better, too. We will see in the summer when starting to use the air conditioner. Furnace I didn't get a chance to check it.

I was called and told that they no longer server Maryland

I don't know if it actually made any difference. What they were offering wasn't really what certified companies were offering. Basically what they were doing was just blowing compressed air through the vents. They should have been putting something through the vents to actually clean the build up of the interior of the duct work.

We made two separate appointments with 2 hour time frames for them to show up. Both times they were outside of the time frame and we had to call them for the reasons. After the second no show, we decided to go a different direction.

Good. The technician arrived on time, and did a thorough, professional job.

I don't know if you are familiar with the type of work the company does when you publish the Big Deal offers, but I expected that you would because you are Angie's List and so, this is how it went. Made appointment for 2 days after I made the call. Time estimate for 4-6 pm. Originally bought 1 offer. When I told her this is big house so can they do the work that late in day, she said yes. I said you mean they take off all the vents, blow them out, the furnace parts, et al, in a short time. She said they had a very clever way to do the vent cleaning. Described as not having to take off all the vents because they just get the dust to a central place with their big machine and then it's done. Sounded a little sketchy but we have never had a duct cleaning before as we had steam heat until 3 yrs. ago. When I questioned again about the number of vents in so short a time, she said they had a machine that blows out the vents without taking the covers off, I had read that sometimes companies cover all the vents to suck it out that way. Told her I had 2 furnaces. Said they could do both the same day. S0 I said do both. Turns out he had some air hose that he drags through the house to squirt what he says is powerful air psi through the vents to be collected with the very large hose he has in the furnace. It somehow did not seem like a legitimate way to do the job. He was alone. When I looked back to see the company's credentials according to Angie's list, I was surprised that the list would use this company as a Big Deal due to all the remarks about the procedure they used and the other remarks about the company showing up places unprepared to do the job when they got there. Better to admit you can't do the job then to do a bad job, But, don't think this is a legitimate way to clean ducts. Would like you to reassure me that it is a proper way to do this procedure. Just have to pray that they did not damage our 2 furnaces. Really Angie, is this not the type of job that you warn against having done. Man was very nice and worked hard but don't know if the system used is the correct way to do this job. I quit my membership a year or so ago because I have a summer cabin in the 18431 area in PA. When you started up there and I was a member, you offered free access to the listings there while you built your client base. BUT, whenever I tried to access the area, I was denied access. If any area needs Angie's List it is this area as there are a wide variety of curmudgeons there that do as they please, when they please. They do good work but they are unreliable and are multi-taskers. Roofer by summer and snow plower for winter. If you express some problem about the snow plowing, they will never come to your community again to do a roof. They will not return your calls over a slight and they punish the entire community for one person's criticism. They can and are the best roofers in the area but do not take criticism with a grain of salt.

The technician removed each accessible vent and, in turn, blew pressurized air into each duct through a small hose like that used to pressurize a car tire. He did not have a suction hose attached in the main trunk duct to draw out the disturbed dust & dirt. Consequently, I'm sure this process only locally disturbed the dust and dirt in each vent's duct. This is especially true for 2nd floor vents. He finally went to the basement and attached a large suction hose to the main plenum, and applied pressurized air at a few spots along the main trunk line. This should have done a fair job of cleaning the main trunk line, but did nothing to assist capturing dust and dirt left in any of the individual ducts, whether on the 1st floor or the 2nd floor.

They responded promptly to my call to notify them of my Big Deal purchase and set the date for the service. They called 2 days before to confirm the call and also offer another deal for the dryer vent and furnace blower cleaning. The deal was good and i ordered that also. They showed up ontime on the agreed date and the technician performed the services promised. He also explained exactly what he found and what he did. He advised what to expect after he left.

I don't feel like they were completely honest. I bought the Deal in December and it wasn't until several rescheduled appointments over the course of 5 months that they told me they wouldn't be able to honor the Deal for me.

Company can't seem to stand behind schedule. Had to reschedule 4 times, and never showed when they were suppose to. Said they would call back to reschedule and never did. Every time I tried to call back, their mailbox was full. I am no longer going to use this service provider for the job.

Arrived on time and as scheduled. Explained what he would do and answered any questions.Very curtious and efficient. Pulled a lot of lint from dryer vent. The only reason for the B rating is that I have experienced more powerful cleaning systems that tap more directly into the duct system in the basement.

expected it would suck but not in this way

They did a good job. I had no problems.

They were suppose to clean the chimney. That brush you see in the add, Never got out of the truck. He did the work from the fireplace up and said it would cost $40 more because it's 10ft. ( he said it was in the add) By the time it took me to write out the check, He said! He was done.

The gentleman came on time and did the service very professionally. I liked the part that he also checked on my filter and some other parts of my unit even though he did it with intention to ask me to pay for some extra service. However, he did not force me to buy anything and did give me some helpful advice. The deal itself is good but I think if you really pay the original price (499 or 599 dollars,) you should have had a better quality service.

They were accommodating and came on a day that worked best for me. Unfortunately the work could not be done because t of my furnace construction. However he did recommend another procedure for us.

They arrived prompty and were very nice and courteous. The technician explained to me what he was going to do and went to work right away. He was very respectful of the house. He wore shoe coverings and he had to climb up into the attic to access the heat pump. He was very careful as there was a bureau right in front of the steps that swing down from the attic and he was able to maneuver himself to climb up into the attic despite the bureau blocking the attic stairs from completely unfolding. We have only occupied the house for about 6 months and it was quite dirty when we moved in. Our cleaning lady suggested we get the vents cleaned due to a lot of pet hair that we could see through the vents. The technician also showed me how dirty the furnance was prior to the cleaning and then he showed me how clean it was after he had worked on it. After having the vents, furnance, and heat pump cleaned I immediately noticed a difference, the air seemed much cleaner and both the furnance and the heat pump are working more efficiently. This was an expensive process but in our case it made quite a difference in reducing the dust around the house and improving our allergies.

The first time the technician came he was unable to do the work because it was raining and he said the hoses would have tracked dirt into the house. They called back with another time a couple of weeks later and the technician came on time and did the vent cleaning as per the deal I bought, and offered to clean my chimney and fireplace (which I know needed to be done) for an additional $79. He was professional and courteous throughout and seemed to do a good job.

I was very impressed with the young woman who called to schedule the appointment and made all the subsequent arrangements. She was pleasant, intelligent and very professional, both in the original conversation and when it was necessary to change the appointment timing. The service technician seemed knowledgeable and experienced. He arrived promptly and completed the worked quickly and efficiently. He didn't have the same people skills and friendliness as the young women described above, but he was capable and professional. Overall a very good and trouble-free experience.

The Company never responded to my proposed service dates. It only responded when I inquired directly of Angie's List. Once the company did call, the representative seemed knowledgable and helpful in arranging the appointment. The service representative arrived on time but in an unmarked panel truck. No business card was presented. He tried to sell me additional services ($200 more for blower coil cleaning). I initially said no. The balance of the work was done and he again suggested that I have the blower coil cleaned and said he could do it for 1/2 the original quote. Nice work, but I was uncomfortable with the fact that the Company had no visible identity (e.g. generic name and website, no address, 800 number).

not a bad job. lots of moving things around in basement. took a long time to do. big hoses and very noisy.