Basements Love Us Inc

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It went very well

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We met with the company rep at the Philadelphia Home Show, and discussed our mold problem in our basement. Within 2 days, Shane, one of the family members, came out to investigate. He did a very thorough exam, then sat with my husband and me, and in great detail, explained exactly what he found, and what would need to be done to correct the problem. Since it was the only estimate we had gotten, I wanted to be sure they were a reputable company, so I had a friend look them up on Angie's List. The reviews were all very complimentary, and so I decided to just go ahead and have them do the work. The crew showed up on time, as scheduled, and got right to work. The only downside was that the outside temp was in the single digits, and in order for them to work, we had to turn our heat off, and keep the front door open, which was not fun! However, the team worked very hard, and completed the job in a timely manner, and when I went to examine the work they did, I was very impressed with the quality of the workmanship. We even received a certificate to indicate the work had been completed, which is very important to us, as we are planning to sell our home in the next 12-18 months, and in addition, have a new granddaughter, who will certainly be visiting us, and we have peace of mind knowing she will be safe in our home. All in all, it was a good experience, and I would certainly recommend this company in the future.

The job went very well. The basement is roughly 80 years old The team that did this physical work, were all very nice and hard working. Prior to starting the job, Basements Love Us really worked with us on pricing and stood apart from the competition in that regard. Our job was around Christmas and New Years and the team only took limited time off, which we appreciated. Overall they did a solid job fixing the basement. Basements Love Us could improve upon their communication practices after the job begins. The stairs that were removed (by my request) were replaced, and while the new stairs are functional they seem like they could have been planned and executed better. I am happy with the state they left my basement in. They fixed the water issues right before our local horrible winter of 2013-2014. I am confident the water drainage system is secretly working hard and well keeping my basement dry. I would recommend Basements Love Us to neighbors and people looking to be proactive about keeping your basement dry.

The previous homeowner had installed an egress window in the basement improperly which led to the window well filling with water during heavy storms ?and leaking in through a poorly installed window. ?Basements Love Us came out to do an estimate quickly and were able to begin repairs the following week. ?They were fairly priced and offered a more complete solution compared to the other companies I received a quote from.?I have a finished basement so they took care to contain the area in which they were working and clean up after they were completed. They replaced the egress window with a custom ordered replacement, drilled through the foundation and put in a window well tap which was then tied into the new drainage system they installed in the basement floor. ?They busted up about 2 foot of the concrete floor, replaced the old drain with new 4" PVC, and included a clean-out valve. ? They also replaced my sump pump and included a 2nd battery-backup pump with the repair. All of that was included in the original scope of work and was completed to expectations. ?However, beyond the original scope, they also agreed to bury the sump pump drain pipe in the backyard and properly bury the radon mitigation pipe in the concrete during the repair process. ?This was just a request I made while the team was here working and they were more than accommodating.

I had a good feeling that things would go well for this job when the workers arrived a half hour early. I've seen plenty of workers arrive well after a scheduled time but this was the first time I ever saw workers arrive early. They were extremely courteous and provided me with a visual overview of what they'd be doing before they even started anything. It's the small yet significant steps like that that demonstrate a true appreciation for the customer's satisfaction. They were focused and systematic in their work and upon completion, they conducted a walkthrough of my basement with me to ensure they had met all standards. I would have to say that Basements Love Us exceeded all standards and I would use them again for any additional work I might need. Their professionalism is matched only by their friendliness; a rare combination these days.

In the fall of 2013 we had an unusual amount of rain in our area. Although I had been in this house for 10 years I had never had a problem with flooding in my basement, but in the latter part of last year (2013) I noticed puddles of water appearing in various parts of my basement. In addition, greenish mold was appearing on the insulation material, the wood trim, and the furniture. I remembered that a neighbor of mine, 2 doors away, had had a similar problem and had employed the company called BASEMENTS LOVE US in Palmyra NJ to resolve his problem. He enthusiastically recommended them to me. I called the company and made an appointment for a review of my problem. They promptly responded and within 2 days after I signed the contract, the work of waterproofing was completed. The workers were highly polite, neat, and skilled with regard to my problem. Subsequently, the same company repaired 2 cracks in the foundation wall of my basement. It appears I have had no further problems with water in my basement and there is no mold appearing. I anticipate that this happy outcome will continue as they have backed up their work with a lifetime warranty regarding the waterproofing. In conclusion, I have been quite pleased with the work this company has done and would not hesitate to recommend them to anyone needing basement waterproofing.

ormed mold tests afterwards. They were efficient and impeccable, leaving everything immaculate when the job was completed. They were polite as well. I would recommend them for their mold remediation services.

Dan and his crew were punctual and did everything according to contract. At the completion of the job they walked us through to make sure that we were satisfied. I would recommend them to anyone who needs waterproofing work done.

The job took two days and involved significant work to prepare the site, including demolition of paneling and removal of a number of shelves in our mud room. They trenched out about 60 feet of cement flooring and installed the necessary tubing, protection, crushed stone for filtration and cemented the trench again. They also installed a sump pump and a back-up sump pump and included a clean out valve and a freeze stop for external discharge. They installed a flow well system to insure that the water would drain away from the house. They also did mold remediation. Courteous workmen who left the place in neat order. They answered all of our questions.

I would recommend Basements Love Us to everyone who needs basement waterproofing. I called Basements Love Us out of desperation after hurricane Sandy in October 2012. I had another contractor work on my flooding / waterproofing problems in January,10 months earlier. The job was not finished properly and I had water come in where it was supposed to be fixed. Dan was the 1st point of contact, he called me back right away and came out that same day to access my flooding problems. Since I was burned already I was so scared to have someone else come in to do the job a 2nd time. Dan was extremely empathetic to my situation. I was a basket case to say the least. Dan took his time to give me the cost and explained what they would do for me and guarantee the work!!!! It was the best news for me to have a guarantee for the work performed, since that wasn't the case from the 1st company. Everyone from Dan to the entire crew who worked on my basement was very professional and cared about what they were doing. I was fascinated by the process, so periodically I would drop in to ask questions about the work. The workers would answer any questions I had and continued to work hard to finish the job. They made sure my belongings were covered with plastic and covered the doorway to my living space to avoid dust problems for me. When the crew left I was very impressed how they cleaned up after the job and left nothing behind. It's just about a year since the work was completed. I am so happy and relieved every time it rains. I no longer need to worry about flooding in my basement. I thank God for you and your team for saving me when I really needed help. Regards, Terry

I was very impressed by the service. The two individuals who came to do the service did an incredible job: and one of these individuals told me that it was one of the more challenging jobs he had because there were so many crevices / things that he had to maneuver around in order to complete the wire brushing. One of the reasons that I would recommend them is that, after having completing the work, I called them about a leak in a pipe in the basement around where the workers had been working. I think that most providers would have simply said, 'oh, that wasn't caused by us...', Basements R Us came out without question, replaced that part of the pipe, and did so without charge. So, I am very happy customer and would recommend them to someone looking for these services.

WHEN I READ THE PROPOSAL I WAS SHOCKED.... HIS / THEIR COST TO DO THE JOB AS I HAD 5 OTHER PROPOSALS , COMPARINIG APPLES TO APPLES WAS VERY HIGH, I GOT THE JOB DONE USING A BETTER THICKER PRODUCT FOR ENCAPSULATION FOR $ 6300.00 ALMOST HALF OF HIS PROPOSAL...CAVEAT EMPTOR

They are the best. Came right away and rescued us from the damage done by Sandy Ernie is the best!!!!!!