Basements Love Us Inc

We paid Basements Love Us $14000 cash to waterproof our basement and install a sump pump. Although a permit is required in South Orange for sump pump installation, Basements Love Us did not request a permit, nor did they obtain one from South Orange. The installed sump pump drains to our driveway. This is against Town Code, which mandates drainage to a dry well. Additionally, the sump pump runs NON-STOP. Our home is over a stream. We showed Mr. Kelly the stream. We showed Basements Love Us workers the stream. Mr. Kelly and your workers assured us that the sump pump would NOT run continuously. And yet it does.

Company sent over three guys to complete the job during the morning. All were curteous, professional and neat about their work. Cleaned up the area when done and disposed of debris. Satisfied with their workmanship

Spoke to Salesman about some issues they needed to come back and fix he say he would get back to me and never did anything about it. Two of the worker that were working at my house began to have a discussion and then it escalated into a fight in front of my driveway my wife had to threaten them that if they didn't stop fighting she would the police. I was very unsatisfied I would not recommend them to anyone, very unprofessional on the salesman part not even to call me back. the company was paid in full once the job was completed if you don't want to have a bad experiences don't hire this company Basement Love us.

The team at Basements Love Us was excellent! They were clear and upfront about exactly what work needed to be done, and we were confident they were giving us the best deal possible. They completed the work quickly and in line with our schedule. After a number of large rain storms, our basement has remained dry!

It was great, they are very nice. They always inform me on what's going on and I will recommend them to others.

The man who came out to inspect my house foundation, Tom Kelly, was very polite, informative, and honest. He did a thorough inspection and spoke with me about my concerns. He let me know that the foundation of my house was in fine condition and no work needed to be done. I had previously had another company inspect my foundation and declare I needed a crawlspace wall pinned, and they were going to charge me $6, 600! Because Basements Love Us, Inc. was honest with me and didn't try to invent a problem that wasn't actually there, I wanted others to know they can trust this company and if I ever need work done in the future, I know who to call. Shannon at the office is also wonderful--very responsive and professional. It's nice to know there are still honest people out there!

WORST experience. Tom Kelly came to do an estimate, only to tell me my GIRLFRIEND had to be present so he couldn't do it. I am the deed holder and bill payer. If this is how they do business.. I am scared for them to touch anything in my house. Stay far away unless you like your time wasted.

Everything was all well-done and it all worked perfectly. The men were easy to work with.

Professionalism, start to finish. The salesman arrived as scheduled. Examined the problem and answered our questions, of which we had many. (We had done our homework.) He then offered what we thought was a very reasonable price, and we excepted. The work team arrived to do the job on time and finished ahead of what we were expecting. They answered more questions and kept us informed along the way. We'd hire them again if we had too, but they insured us that they had done the job correctly. Extreme professionalism start to finish!

I emailed a request for a estimate for a foundation repair. I received a phone call to set up a appointment within minutes of sending the email. A gentleman named Tom came to my home to inspect the situation and give me a estimate for any work that was needed within two days of the phone call. He arrived promptly at the time we had agreed upon. After he inspected the situation he told me no work was necessary. I appreciated his honesty. I was very happy with the response from the company and i would use them again.

Everything went great. I had an inspector come out and give my husband & I a free assessment. The inspector was honest and knew exactly what he was talking about. We decided that night that we wanted to go with this company and they had a crew out the next day! All the guys were professional and got the job done in 2 days. I would recommend this company to everyone.

The estimator was on time and explained everything in detail. He answered all my questions and told me to call a time I had a question. The men who performed the work were on time and got straight to work covering items that needed protecting from the dust and we're considerate of not damaging my newly sealcoated driveway. All four men knew their jobs and worked well together. They worked through lunch and even had to deal with a rainy day. They answered any questions I had. After they were done, everything was cleaned up well.

The initial contact with this company was with the gentleman who came to my home for the estimate. Very personable and informative. All my questions and concerns were answered in detail both verbally and via video. The actual team was punctual and professional.. They began working immediately. Four men worked, each knew what they were responsible for which made the job go quickly and efficiently. Once finished they cleaned up everything and reviewed the job to my satisfaction before payment was made and signed off. I would recommend them over and over again. As far at the price is concerned... I had four estimates and Basements Love Us was the mean/average price for the work I needed.

The crew was very good. They guy in charge explained everything to my wife. They were very clean and had it done in one day. These guys were phenomenal. I would highly recommend them.

It was wonderful. They did a super job, didn't leave any debris behind, and cleaned up everything. I couldn't have asked for a better service. I called them a year later to let them know how much I liked it. After 35 years of a wet basement, there hasn't been a drop of water within the last year. The gentlemen were very courteous. You didn't even know they were here after they were done.

I had this company come out to look at a leak in my basement. Their inspector told me that part of the problem was some settling that had caused the crack and that if I did nothing about the settling than the crack would re-occur. Their representative Paul suggested that I have them install an external drainage system that was supposed to redirect water around the house to the back. He claimed that this would prevent water from flowing underneath the house and undermining the foundation. This portion of the job was $3650. It has been 100% ineffective. I have since seen MANY cracks in my walls due to continued settling. I have since had to hire a company to install a true solution to the problem that will cost $26,000. But I was basically tricked by Basements love us into hiring them to do a $3650 job that was completely ineffective. I filed a complaint with the better business bureau and encourage anyone looking at this company to read that complaint and other from other customers of theirs. I have included some pictures of the cracks that have continued to develop due to settling since the external drainage system was installed, this drainage system was allegedly going to prevent further settling. The company has since fired Paul who originally made the claims, but have not returned any of the money they charged me for this useless $3650 portion of the job.

The work was performed exactly as was outlined with the company representative. The crew was on time and professional. All expectations were met including clean-up. Extra care was taken as they used tarps to prevent leaving residue of materials. I was impressed by the care they took to perform the work. I would definitely consider Basements Love US for any future services.

We discovered that the home we had just purchased had a major foundation problem that posed a significant safety risk to our family. The foundation problem was not disclosed by the previous homeowner, nor was it discovered by our home inspector. We secured estimates from a number of companies, but felt most comfortable with Basements Love Us. This company was very patient as we tried to come to terms with the unpleasantness of our situation and figure out the best way to proceed. They assisted us throughout the entire process and were quick to provide updates and answer any questions we had. The crew was always friendly and professional despite the cold, wet weather conditions they faced throughout the project. We are thankful to have found this company and we can sleep at night knowing that our home is safe again.

Overall, we were very satisfied with our experience working with Basements Love Us. This was a very large project. We had a 70 foot retaining wall that was leaning and needed to be replaced. Basements Love Us worked with us to obtain the correct architectural plans and understood the importance of building a wall that would be strong and structurally sound, lasting a long time. When our town was taking a long time to provide us with the permits to move forward with the project, the office at Basements Love Us continually called the town to try and move things forward, and constantly provided us with updates on the status. Once the project started it lasted about 3 weeks due to weather. The team was very professional and was extremely hardworking. They worked in the bitter cold, the rain (after building a roof over the project), on the weekends, and had a few nights they stayed until 7pm. I was so impressed by their determination to get the project done. My only wish (which was our own fault for not communicating this earlier to the workers) was that they could have let us know the days that they were not going to be on site due to the weather. Overall, we were very satisfied with the work and with the company. Would definitely recommend.

Very pleased with Quality of work and Professionalism of Staff.

Pleased with the service, workmanship and price.

I lived in this house for 20+ years. The basement was always damp and at some points flooded. Since the work was done, the basement has been bone dry for 2+ months. I'm still trying to wrap my head around it as I'm so used to the basement being wet when it rains. I'd recommend them to anyone. The crew, headed by Philip, truly worked their butts off. It was heavy exhausting work to excavate and rebuild the basement walls, as well as jack hammering out the concrete basement floor to put in the French drain, pour the concrete, etc. But they took great care & did a fabulous job. They even came and worked on a weekend when we were being threatened with a tropical storm to make sure that the basement was properly secured enough to withstand the storm (which thankfully did not come).

It went great. First, the sales person was very helpful explaining the mold testing and remediation process. He went through the steps that would be taken and then he followed up with the results. On the french drain,/sump pump change out/ wall rebuild, it was quick and painless. Again my sales person was very clear in the process and the steps. When he came for a walk through there were some options in what would occur in the installation and he made fully aware of any potential changes in cost (there were none though). The workers came on time (ok a bit early) and finished early as well. Finally, they were helpful and clear walking through all the changes that occurred and the guarantees given.

1. (+) Work done by their staff was very professional 2. (-) For sump pump install, their relationship with the Plumber was at "arms length", which created some problems. 3. (-) They were NOT familiar with the "work permit" requirements of my township, which causes delay in getting the permit, and an additional week delay to complete the work. 4. (--) What their "sales person" verbally promises and the actual contract did not agree. Important to carefully review the paperwork he prepares for completeness before signing it and paying the deposit. You never see him again!

They came out very quickly to assess what was happening and gave me a very clear quote on replacing my sump pump. They were available to come on the weekend and complete the job. The guys showed up early and finished in the same day. We had a great experience and would use them again. Since they replaced our pump we haven't had any issues.