Response from Cabinets Direct USA
Dear Ms. [Member Name Removed] We are very surprised and confused by your description of your experience with Cabinets Direct USA. Based upon the email chain below between our designer Jim and yourself, it seems to us the description of the experience should have been, in fact, very positive. Beginning of email chain: CDUSA Designer Jim- “Hello [Member Name Removed] My name is Jim from Cabinets Direct in Paramus, NJ. Miro forwarded me you measurements and I put together a preliminary design, take a look at the attachments and give me some feedback.” Ms. [Member Name Removed] “Hi Jim, [Member Name Removed] and I love the design and how your flipping the refrigerator to the opposite side to allow for more counter space? Is there a way we are able to see any floor models in person? What would be an estimated cost on this? [Member Name Removed] and I were also thinking of counter material? What are the different types you offer? And how about a farm sink? And cherry wood cabinets? Thanks. Design looks great so far” CDUSA Designer Jim- “Hi [Member Name Removed] Take a look at the attachments, this is designed in my Wolf Classic cabinet line, Dartmouth door style, with a Crimson stain. As designed with tax and delivery the cabinets are $4665.48. We carry granite, engineered quartz, Corian and wood butcher block.” Ms. [Member Name Removed] “Hi Ok--- looks great. The price is higher than what we expected to pay, does this include the $178 we paid with Angie list?. And can we also see this design in person.” CDUSA Designer Jim- “The Angies list gets taken off the number I gave you. I have the door in the showroom.” Ms. [Member Name Removed] “Does this price come with the back splash and counter tops?” CDUSA Designer Jim- “This price is for the cabinetry only, it does not include installation, counter tops or back splash. I have availability this Saturday at 1:00pm if that works for you.” Ms. [Member Name Removed] “What would be the price with Quartz counter top in a gray color and subway tile backsplash. ? And Saturday does not work for us as we are both working , do you have anything for Tuesday morning?” CDUSA Designer Jim- “I will get you an estimate on the counter top, we do not sell any type of tile, just cabinets and counter tops. Tuesday morning at 10:30am is available does that work?” Ms. [Member Name Removed] “Yes. Tuesday at 1030am works. Thank you. Please send me the address.” CDUSA Designer Jim- “231 Route 4 West Paramus, NJ. 07652 After you exit the GWB and get on RT4 west it is 5.8 miles, we are right next door in the strip mall after the Mc Donalds” Ms. [Member Name Removed] “Ok. Thank you. See you Tuesday” End of email chain. We are very sorry you were not happy with your experience, but as you can see from the emails, our measurer went to your residence promptly to take very accurate measurements. Jim, our designer, created a kitchen design you stated you loved. Jim worked the appointment around your day off, so you would not have to miss work. In addition, regarding installation, in speaking with Jim, we understand that you live in an apartment building in New York. Typically, installation in New York is expensive due to the excessive liability insurance costs. You mentioned to Jim that you knew someone in the building who may be able to do the installation. We do, in fact, deliver to New York every day. However, we do offer pick up, as a cost saving alternative. We hope we have been able to shed some light on your experience with us. Thank you and we wish you a Happy and a Healthy New Year!