Cabinets Direct USA

Gary Watson of toms river branch was my salesman. I bought a drawing in.When I ordered the kitchen I wasn't informed the corner base cabinet was only 24" deep, It should of went to the wall. All my other kitchens had corner cabinet to wall. My kitchen is small and needed all the room I could get. I was never asked if I wanted a back splash on granite top. It came without one decision was make by salesman without my knowledge. My drawing had a 12" base cabinet at end of wall. Salesman ordered a 9" cabinet.So I had to buy a 12" cabinet.The wolf cabinets have a terrible finish not what I saw in showroom.

Our experience with Cabinets Direct, and the salesman Frank at the Orange location, was very disappointing. We first met with Frank in late July, but our order wasn't actually placed until late August. When we asked about the delays in getting the cabinets ordered, Franks response was that new customers were coming in and he "couldn't turn down work" - at the expense of existing customers like us. We did not receive the last of our cabinets until mid-November, four months after initial contact. Since replacing cabinets was only one part of our renovation, this had a domino effect that resulted is us living in an unfinished house with no way to prepare food for weeks. Even after the cabinets finally came, there have been issues. Frank ordered the wrong color trim for the top of the cabinets, so it took another two weeks for replacement parts to arrive. Our microwave, which we gave him the dimensions of in advance, didn’t fit in the space provided, so we had to buy a different (smaller and less powerful) one. Finally, our dishwasher hits the handle over our stove when we open it all the way. In the interest of full disclosure, the national customer service reps for Cabinets Direct that we worked with after the order was in were very friendly and helpful during the long process. However, given the very high price-point for these cabinets, being told our order was being delayed so Frank could talk to new customers before finishing our order and thereby delaying our cabinets is unacceptable. Our entire renovation was significantly delayed as a result, and without a functioning kitchen we had no option other than to eat out for every meal, for weeks. We would not recommend this salesman, or company. We don’t expect the royal treatment, but these were expensive cabinets and we at least expected basic competence, and we did not get that.

It went very smoothly and they provided great customer service at very reasonable prices.

The entire process was seamless and stress-free. I couldn't have asked for a better experience.

Absolutely amazing, due to unforseen circumstances, our remodeling had to be put on the back burner, but I know when the time is right, I will defineitly call on Cabinets Direct again!

Cabinets Direct USA did an impeccable job on my kitchen renovation! Everything from choosing the cabinets/countertops to the execution of the job went extremely smooth. I would recommend this company to anyone looking to renovate their kitchen or bathroom!

It went BRILLIANTLY! Cabs Direct brought my kitchen into the 21st century with virtually no issues. They created a concept and implemented it flawlessly leaving my home with a sleek and modern look.

After going back and forth on whether to replace our kitchen cabinets, my wife and I decided to take the plunge. We worked with the West Long Branch Showroom. They were polite and patient with us, despite our indecision. Was a pleasant experience. Nothing really special to say except that it went how you hoped a purchase and then installation would go. Would use again.

Adam in the Wayne, NJ location worked with us on the kitchen plan. He incorporated what we wanted into a detailed plan. We had some items that would not be considered "standard" included, and Adam was able to work with us to get what we wanted. Adam made himself available to us for questions and comments. Our contractor also indicated that Adam was responsive to his questions. Pricing was competitive - Cabinets Direct USA was a good amount less than other cabinet stores we went to for the exact same product - we knew what we wanted so it was easy for us to compare apples to apples. I would recommend Adam and Cabinets Direct USA in Wayne, NJ.

Gary Watson responded to all my calls and emails promptly. There was no waiting to sit with Gary at his showroom. He did not try to sell us upgrades. He was a pleasure to work with and very professional.

Our experience with Linda at the Toms River location was excellent. Prior to meeting Linda, the designers we had encountered were unresponsive and even dishonest. We were becoming frustrated and exhausted from dealing with salespeople who did not seem to care. From beginning to end Linda was professional, responsive, honest, and reliable. What impressed us the most was how genuine Linda was and how much she truly cared that we would be as happy as possible with our new kitchen. Even in the middle of the actual renovation she helped us with any issues that came up immediately and asked us how everything was going. Overall she provided the best possible customer service. The Toms River store is not local to us but we will definitely be recommending Linda to everyone we know. Thank you Linda for helping us with our dream kitchen!

They basically designed our new kitchen. It used to look drab. It looks great.

We have a challenging kitchen ? a small room with 4 doorways and 3 windows. We bought the Cabinet Direct $175 design service back in Sept. through Angie?s list thinking a professional designer would actually look at the kitchen and make suggestions We learned that kitchen designs now are done on computer from an office and that the designer only works off measurements without ever looking at the room. The $175 covered having the kitchen measured and the designer?s computer work . However Cabinets Direct would not do the measurement because we were eliminating soffits and said we had to open them first to be sure they were empty . We were not ready to open holes in the soffits at that time so wanted until April . The measurement was done on April 3rd. The designer had previously recommended Wolf Classic which we found did not have good reviews so I called the designer on April 4th & left a voice mail asking to talk about the cabinet selection . He never returned the call. On April 9th we brought our own measurements to another company and had a beautiful design done free of charge on the spot with a well -reviewed cabinet brand. On April 15th I got a call from the guy who did the measurement for Cabinets Direct asking me to re-measure one wall which I did. The same day the Cabinets Direct designer called me saying Wolf Classic would not work and he had to use Wolf Designer because I needed a custom cabinet . I told him that was fine because we did not want the Classic and reminded him of my voice mail and the call he never returned. Having watched how quickly the other company did their design I also asked why this design was taking so long to which he replied- ?well I?m doing it now?. On April 16th he emailed me the design. Without explanation he priced it with Decora cabinets which were never even mentioned or discussed in any way. Worse yet he put a cabinet in an area that would block the swing of a door and he left wasted space in another area. I emailed him telling him not to bother fixing it as we were going with another company. I received no reply or apology. Bottom line: slow service, bad communication , poor measurement , unusable design. I am not mentioning the designer?s name as he was a nice enough guy and it?s not my intention to create trouble for him. But I got the impression we were low priority and little attention was paid on our project . It was a complete waste of time and money. We felt scammed by being naïve enough to pay $175 ?professional design? and ?precise measurement ? sold through Angie?s List. Both Angie?s List and Cabinets Direct should be ashamed for selling a service that others do for free. 4-28-15 based on apology, refund and promise to revise the offer from the owner Dave I have upgraded the review to a "C"

Rick Kook of Cabinets Direct did a great job of working with us to redesign the kitchen including the cabinets, trim work and lighting. I know that we cleaned out some ?junk? from our former kitchen but it appears that we have all the cabinet space we need and the detailed design Rick drew up fit together perfectly. Additionally, Rick helped process the successful replacement from the manufacturer of several blemished cabinet doors. We also need to complement the installation contractor, Miro Hegedus and his people as well as Sebastian Baczkowski, the plumbing contractor. Once the old kitchen was gutted, there were several challenges that needed to be met including uneven ceiling joists, pieced out vertical studs, unsupported heating pipes and non-standard electrical installations. Miro and his crew did an excellent job correcting these problems as well as expertly installing the flooring, cabinets, lighting and electrical items. Miro and Sebastian performed very professional work and listened to our concerns and suggestions throughout the course of the project. In spite of some bad weather, there was very little ?down time? and their portion of the project proceeded smoothly and was finished well within expectations. The installation contractor is to be commended for spending time to assure that the cabinets and particularly the crown mouldings were properly installed and the plumbing contractor spent extra time rearranging the gas supply piping to coordinate with the oven/range design requirements. We selected marble countertops, ?glass-style? tile for the backsplash and stainless steel appliances. We are now awaiting the delivery of a ?pub-style? table and chairs to finish off the project. We love the layout and all of our friends and family are very impressed with our new kitchen. We are particularly happy with how the design, cabinets, appliances, flooring and expanded dining room opening have all come together to make for a very successful project.

I originally went to Cabinets Direct for a cabinet which I needed for a greenhouse. I did not like the choices of cabinets combined with delivery times, but my wife and I did like the colors of Quartz countertops they were selling. The salesperson was very helpful and we chose a countertop color and I paid for it. The way Cabinets Direct works is that they subcontract the installation of a countertop to a local fabricator. That's fine. Home Depot, Lowes, and many other providers do the same thing. But my issue with Cabinets Direct was that scheduling the templating and installation was difficult because of a lack of communications. I needed a date for templating, which first was difficult to get. And then I needed to get a date for installation after the templating because I needed to schedule the plumber to come in right afterwards. I kept calling and the salesperson could not give me a date. I just could not understand it. I was not complaining that it was not soon enough or nagging them to put it in. I just wanted the actual date of installation for scheduling purposes. Unfortunately the salesperson got quite defensive even though I never yelled or even blamed her. Finally, she calls me back and tells me that the install was the next morning. So the actual time from templating to installation was just 9 days and I was very satisfied with that. But any home improvement project requires juggling schedules with other tradespeople and Cabinets Direct was not helpful even when I explained why I needed the information. So actual execution was very good. The countertop looks great and leadtime was fine. But they were not helpful with logistics. The price was OK, but HD would have been significantly cheaper if I had liked their colors. This was a relatively small countertop and the nice thing is that some fabricators would not sell small countertops because they would have to buy a large slab and then be stuck with the rest. But with Cabinets Direct it was no problem. So that was really good.

I scheduled an appointment with Mike Milazzo and everything went well at the initial sit down. My wife and I explained exactly what we wanted and what our budget was. Mike said that he would "work on it" and come up with a 3D diagram and get back to us in a couple of days. Well, a week went by, granted it was during the month of December, so I figured it as a busy time for everyone. So, I decided to follow up myself and call him. Mike assured me that he would have it and get back to me the very next day. . . . Well, I'm still waiting. I don't feel that I need to be chasing someone down in order to get my business. I'm extremely surprised of this conduct especially after all of the glowing reviews on the company. The company may be good, I don't know. However, this Mike character is definitely a blemish for the company to have. Shame on him.

Everything is going smooth. I already recommended 2 family members and one is already working with Adam to have the cabinets done too.

Mike has cabinetry experience which was helpful when we were deciding which manufacturer to purchase from. We choose Ultracraft, a higher end semi custom company because of their quality and ability to customize size without added expense. Our experience working with Mike was good - until there was a problem, and there were problems. When I emailed Mike to tell him of the issues, and send him pictures of the damage, he responded with a 3-4 week delay before we got our replacement cabinet. How can that be? Mike told us it would only take 2-3 days with expedited service. Turns out Mike didn't want to pay for the expedited service so we had to wait 3-4 weeks. Needless to say, I was not happy. Then Mike refused to answer my phone calls (and there were several) nor would he respond to my emails requesting information. It's as if he dropped off the face of the earth for 4 weeks, which I know he didn't because I had my contractor call him to see if he would pick up the phone, and Mike, in fact, did pick up the phone so I know he wasn't on vacation or out of the office like the person told me he was when I called only a few minutes earlier. During the sales cycle, and before Mike got his money, Mike said all the things we wanted to hear. Ultracraft is a great company, their customer service is above average, the quality is top notch, and they address all cabinet issues (defects) within a few days. I brought my contractor with me the day we finalized the kitchen layout, dimensions, etc. just to make sure we were all on the same page for delivery, sizing, etc. My contractor asked Mike at least 5 times, "if we have a problem with any of the cabinets, how long will it take to get a replacement?". Each time, Mike insisted it would only be 2-3 days to get the problem resolved. Big lie. Well, we had a problem with one of our cabinets and it took almost 4 weeks before we got the new cabinet. As I told you above, my contractor spoke with Mike, and got him to admit that it would take 3-4 weeks to get the replacement. My contractor was extremely annoyed, as I was too, because he couldn't finish the job which included getting the town final inspections and be paid for the completed job. Mike didn't seem to care that there were problems, after all, he already received payment for his part of the job which was the cabinets. We had other issues too. Ultracraft cabinets are frameless. (this is a good thing). That means, when you have under the cabinet lights, like we do, you can see the lights, unless you put a molding/trim on the bottom of each cabinet. Mike was well aware we were doing under the cabinet lighting as I mentioned above, my contractor and myself reviewed the entire plan with Mike before finalizing the cabinet order. Never once did he recommend purchasing Molding to hide the lights. Well, I found out the hard way that I needed molding after the cabinets were in. As a supposed cabinet design expert, I would expect Mike would have known molding was needed and recommended we purchase it. Nope. No recommendation. No mention of it at all. I wound up buying the molding from another Ultracraft dealer. The last issue, which really infuriates me, is again, Mike is the cabinet design expert. He built the dimensions of my kitchen, reviewed them with me a few times before finalizing the design. I was concerned that the space he was allotting for the refrigerator was only 34 inches. I questioned him a few times asking if a 33 inch refrigerator was a standard size and he insisted it is. Well, 33 inches is not a standard size. 35/36 is a standard size refrigerator. Yes, you can get a 33 inch refrigerator, however, they are smaller and more expensive. One would think 2-3 inches isn't much until you don't have them. I selected Cabinets Direct USA because of the reviews on Angie's List, and because they sold Ultracraft at a fair price. Cabinets Direct USA may be a good company but be very careful of who you work with. Mike Milazzo works from the Orange, NJ store. Buyer beware.

I must admit I was not expecting to be blown away with the design Adam had ready for me upon arrival to the appointment. I have been so disappointed with literally every store I have been to, Not to mention the price tag that they all offered me. I was not only surprised with the cost, but the design as well. He solved the problems to the design of a kitchen that was very difficult to work with. I can rest assured that I am receiving high end quality products for the best prices. For those bargain hunters, you don't need to sacrifice on quality and service. I am very pleased. Adam at Wayne is very professional and took the time to explain everything to me. I didn't like the line of cabinets the original design had and he literally took 1.5 hour more just to make sure I am 100% satisfied and changed everything for me. Will recommend to all my family and friends!

On time delivery and followed up to see if we had any problems or questions. Rick even reduced the price when he found out my wife was a teacher and qualified for a discount. We did the installation ourselves so we cannot evaluate their installation service. We would not hesitate to use Cabinets Direct again in the future.

It couldn't have gone any better. Once we chose the cabinet design and the color we wanted, we made the commitment for the measuring service . We were measured up in a few days by a kitchen specialist contractor. Once it was confirmed that the kitchen design, layout and size was all good, we ordered. The cabinets arrived on the day we expected them to. I would say we were very worried about the whole process but it really worked out well. Any concerns we had were discussed with Kathy Hunter from Cabinets Direct or the Customer Care team and their responsiveness was first class. The end result was excellent. We chose a contractor during this process and once the cabinets were delivered he started work within a few days. The process to fit the kitchen and have the granite measured up and fitted and all of the finishing actually took a total of 3 and 1/2 weeks. Dos...Listen to Kathy and/or the consultant team, they really know their stuff and they will accommodate you. Kathy never pressured me to sign anything at anytime, I never got phone calls on whether I made a decision yet. I always felt she wanted me to end up with exactly what I wanted, even if she didn't get the deal. I think that's why we picked them because of her great attitude. Dos...Obviously pick the contractor carefully. I did have multiple quotes and also requested a quote from the guy who measured us up for Cabinets Direct. I did some checking on the web, and he had good credentials and was the most competitive. Therefore I picked his company and I could not have found a harder working, professional team. I will be separately recommending them on Angie's List. Dos....prepare yourself that there may be an issue or two during this process, but when you have an issue these guys will sort it out for you.

The cabinets provided by Kitchen Cabinets were just fine. The templator was unresponsive and had to be chased down to get the counter tops done. The cabinet installer they recommended was priced way too high so I got my own.

Having a relatively small kitchen, the designer helped us maximize the space we have, and the Cabinets Direct installation team was prompt, efficient and took great care to make it as easy for us as possible. The end result is a beautiful new kitchen and best of all, my wife is very happy! I would highly recommend using Cabinets Direct from start to finish.

There were a couple of issues with some products from manufacturer but resolved to my satisfaction. Overall very satisfied with my experience with cabinets direct usa and Kathy my designer. Would highly recommend.

It worked out pretty well. The person I dealt with was very helpful and I would recommend them.