Pella Windows and Doors

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We feel that this company is very dependable and professional. They do an absolute great job and they were very nice to have in our home. The crew that came out informed us of all the details of the work being done. These guys did the job quickly and they seemed very experienced for the job at hand. I would highly recommend them to others.

Pella Window Store has excellent quality windows, but four of the ones we bought don't function right. Our contractor has called them many, many times and has not gotten a response. It has been almost a year and still we have the non-functioning windows. They are not a very professional business.

Windows went in fine, but afterwords, noticed that they did not lock well, took one person to hold the top part up and another to hold the bottom down. Then it can be locked. When I complained, they said the window had to be kept closed and locked for the gaskets to break in. Well waited 2 months, said to wait....waited 1 yr....told to wait...now they want to chance to come out! Go with another company! Pellao has been a big disappoint.

The actual installation was fine. The installers did a good job. They were courteous, cleaned up every day, and seemed to know what they were doing. However, one piece of hardware was ordered in the wrong color. It took 5 months for Pella to get the correct color ordered after 4 tries--which meant my staying home from work 4 times to wait for the technician to come, each time with the mistaken hardware. The "customer service" staff did not return calls. Then they hounded me for the 1% of the bill that I had withheld until they completed the job. The windows are pricey because we pay for techs to make wasted trips, not because the windows are made any better!

Pella Widows were very prompt and professional. I was very pleased with the work they did and I will be recommending them to anyone I know who needs this type of work done. I did however feel like their price was a little bit high.

We purchased a replacement front door with sidelights. When it was unwrapped, after our old door had been removed, we realized that the finish was damaged throughout. It had bee wrapped wet and the finish stuck to the plastic wrap. Door hardware was also missing. After many visits by service techs and company reps, it was finally re-finished completely. This took almost a year. Also, the interior arrived with the wrong finish. We were supposed to get a refund for the difference. This also took almost a year, and when the check arrived it was for the wrong amount. The local dealer blamed the problems on corporate Pella, who blamed the problems on the local dealer, owned by a company called Luxe Homes( I think). Now, two months later, the molding is shifting. I have yet another service scheduled. Service takes up to 4 weeks to schedule.

THEY GAVE ME GOOD INFORMATION, PLANNING, AND PRODUCT DESCRIPTION AND CHOICE. THEY WERE HERE ON TIME. THE WORKERS WERE CLEAN AND COURTEOUS. I GOT LUCKY WITH THE CONTRACTORS.

IT WAS A GOOD EXPERIENCE. THEY INSTALLED THE DOOR & IT LOOKED GOOD. THEY TOOK A WHILE TO GET BACK TO US. IT TOOK ABOUT A WEEK FOR THEM TO GET BACK TO US AFTER WE ORDERED IT, BUT THE WORK THAT WAS DONE IT OUTSTANDING.

THIS COMPANY DID EVERYTHING RIGHT AND I WOULD RECOMMEND THEM TO ANYONE LOOKING FOR WINDOW WORK. THE CREW WAS ALWAYS VERY PROFESSIONAL AND MADE SURE TO CLEAN UP AFTER THEMSELVES.

THEY GAVE ME A LIFETIME GUARANTEE FOR THE WINDOWS THAT THEY INSTALLED SO I WAS VERY PLEASED WITH THAT QUALITY. WE MADE A COMMITMENT BEFORE THEY DID ANY WORK AND THEY STUCK TO IT.

THEY ARE THE BEST WINDOWS I HAVE EVER SEEN. I LOVE THEM. THEY ARE VERY WELL MADE AND ARE A PLEASURE TO USE. I GUESS THE PEOPLE WERE GOOD. IT WAS JUST EXCELLENT WORK.

THE COMPANY DID GOOD WORK. WE DO HAVE A PROBLEM NOW WHERE AIR IS LEAKING THROUGH SOMEWHERE, BUT THEY ARE COMING OUT TO FIX EVERYTHING FREE OF CHARGE. EVERYTHING DOES LOOK REALLY NICE THOUGH.

THEY WERE VERY GOOD ABOUT REPLACING SCREENS THAT WERE DAMAGED DURING DELIVERY. THEY GOT THE CORRECT SCREENS TO US, BUT IT TOOK A LITTLE WHILE. THE SALESMAN WAS VERY PROFESSIONAL. ONCE THE DATE WAS SET, EVERYTHING WAS DONE ON THAT DAY.