Pella Windows and Doors

They did a great job and the windows look beautiful - they really perk up the house. It is like there isn't even any glass in them! The job took a day and a half, and I have to say I actually enjoyed having the crew in my home. They were fun to be around, had nice personalities, and put me at ease. They cleaned up after themselves every day, and they were careful with the items they had to work around. The windows are very high quality and extremely easy to use. The price was reasonable and they made it very painless by working out a free financing plan that fit my budget. The windows have held up very well and still look brand new. They are also very responsive. If you call the company and have to leave a message, someone calls you back right away - there is no chasing them. They were also very professional. I am completely satisfied.

For the exterior door, they were able to match the wood to our patio perfectly. They couldn't have done a better job. I wish I could give them A+'s instead of A's. We will most likely have Pella come back and replace the door to our garage next year, as we are not happy with the quality of the door that the previous contractor installed. The installation crew was very professional.

They have sales representatives that come out and measure. They provide a timeframe for when the windows are going to be ready and they are always right on schedule. Whenever I need something, they call back right away. They are really good. I would highly recommend them.

They came up with an idea of maximizing the view into the backyard. They were very good, but the clean up was not as good as it should have been. I found some nails on my pathway for quite some time afterward, but the quality of the windows is great.

It was wonderful. I expected the best and I got the best.

The quality of the doors is excellent, however we disliked the installers. We went with Pella initially because we thought Pella would be the ones installing the doors, however they used subcontractors for the installation. It took them all day to complete the job and they had to come back a second time because they forgot to bring the lock and door handle. Also, the door wasn't closing as tightly as it should. They left the place filthy – we had ½ an inch of sawdust all over our woodwork. All in all, we had a really bad experience.

There was an issue with the initial installation, meaning the doors did not meet in the middle and I could see daylight through them. I tried calling the installer but I had trouble getting a hold of him. So, I called customer service and they were excellent and very apologetic. Pella responded right away and a supervisor came out to the job when the repair was being completed. The quality of the doors seems fine, except for the weatherstripping which seems to come off.

first of all , the local Pella store we dealt with was at 1424 Richmond Ave. We had a date set, the project manager had come and assessed the situation. The only complaint I had was that the first date we set aside for them to do the work was changed to a later date. This was because the sub contractor they hired was not as prepared for the job as he needed to be. There must have been some lack of communication between the project manager and him. Otherwise, when they came , they were thoroughly prepared , and handled a very difficult job, since the window was 30 ft above the driveway and they had to arrange scaffolding. They were working about 6 hours and did a wonderful job. We are very happy with the quality of the Pella window and how they finished the job. Our salesman, Kurt Bulwith, was exceptionally responsive and professional . I would highy recommend him. Also, the project coordinator, Karen Hogan , was also extremely pleasant to work with.

The install crew was ok, but a lack of leadership and supervision in my humble opinion. The project manager never appeared to supervise the job like they said when I signed the contract and the salesman never came out to the job either. Long story short, 5 out of 24 windows were damaged and needed to be replaced. There were chips and dings in the sashes but they installed them anyway. When I told them I wanted it replaced, they said they will send out another person to replace the sashes and they did. Again, same problem- some of the sashes were scratched and joints did not line up properly. I think it is unacceptable that Pella would release top of the line wood windows to be installed when it was clear they have damages. A bigger shame, they installers and project managers don't see this, or do and put them in your house anyway. I would not use Pella again. Big disappointment and spent a lot. Still waiting for one more sash 2.5 months later.

We chose to have Pella install their Designer Series casement windows with between the glass shades and roll screens in our family room about 6 yrs ago. Since then we have had Pella come out various times to replace the strike plates because we discovered the windows were not closing as tightly as they should allowing cold air to get in and for one roll screen breaking upon it's very first use!The latest problem had to do with window seal failure. I noticed last spring that one large casement window kept fogging up on the inside as the sun heated it up. I set up a service date with Pella last July only to be told that the window's glass panels were not completely closed. I paid for a service call. It is now late August and the fogging persisted so I emailed their office a photo of the window upon which it was agreed to be seal failure and that the window would be replaced. I supplied them with all inscribed numbers on the window to be sure we would get the correct one. The Repair Tech showed up in September with a new stained window, but not the right size. Instead, he checked all the windows only to discover that upon installation (SIX years AGO!!) that plastic yellow shipping clips had been left on and so thought this may be causing the problem and removed them from all windows that we had them install! He leaves the window that he brought with us, since no one else can use it. However, we never realized at the time that it wasn't even the correct window . The clip removal did nothing, I paid a labor fee and the problem continues. I make another appointment for October and now see that the adjacent window is also showing signs of seal failure and inform Pella to bring two windows. Repair Tech never shows up due to emergency and I get a phone call after waiting 3 hours. Make another appointment for November. Repair Tech shows up now with two, unstained, wrong size windows! I'm extremely annoyed now at their lack of communication and waste of many hours of my time waiting on them for these service calls that I will not be compensated for. Finally, 2 Repair Tech show up on 12/22/11 to install two stained, correct size casement windows. Upon completion I am asked to sign his computer notebook and am told the price is $192.60 . I explain that I have spoken to someone regarding a reduced cost of $120 and they say ok and have me sign off and that I would receive an invoice in the mail. This never happens unless you call them and ask for one! And of course they can't print you one from their computer while at your home. Then, my credit card statement comes in January and I am charged $192.60! I call Pella only to be told the person I spoke to is not there anymore and that was the charge for 2 men labor plus tax and that I should have also been charged travel time, but wasn't! Needless to say I am angry now, but politely tell the offfice staff that I will not be doing business with Pella in the future. They try to get you with service fees to make up for their mistakes and you'll lose many hours sceduling appointments. By now I'm sure there are other brands of windows with the features we were looking for 6 yrs. ago. I would never consider Pella again, mainly due to the lack of prompt and competent service! Everytime, I had to reschedule I was never given any priority and had to wait 4-6 wks. That's why it took almost 6 months to replace the windows!

They did a good job. By comparison, I got a really good deal on the price from them. There was some sort of very big special. I received a special offer in the mail that the company advertised. Their workmanship was very good. The staff’s professionalism was very good. There was one minor problem. They were supposed to follow up with me, and they never did. I tried to contact them and finally I gave up. Other than that, their service was good.

The work was estimated promptly. The window was manufactured on schedule and it was professsionally installed on schedule. We are very please with the result.

They are different now. They have improved a lot from when I used them long back. The old Pella did not have blinds in the windows but the new one has it. They have excellent product. I?m very happy with the windows they have put in and so I can?t say anything bad about them. I love them. They are the best. I would use them in the future.

They were very prompt and came early to start the job. They fit embedded glass and the installation was very good. I liked their services and will use the same in future.

They installed a sliding glass door and front door. It was a good product. They were pretty fair. The service people who came were pretty knowledgeable and they finished the work as promised.

We are not dealing with them. They came and then we didn?t hear from them for a long time and even when we tried to contact them there was no response. We tried contacting them but they didn?t respond well. We had to call over and over again. So we decided to go the other way. They were very nice when they came but they seemed to be disinterested after that. I don?t know what that happened. We went over there and no one was available. We called them back; they didn?t call back and we still haven?t received an estimate. They first came and spent a lot of time and then we never heard from them again. We didn?t have to beg somebody to give us an estimate. I would not recommend them to others. They were prompt in giving us the first quote; we had to put off the windows for a while but when we tried contacting them later, they said they have e-mailed us the details. We are going with a different company.

Their service is horrible. The windows are fantastic but they contract out the installation. We had new sills put in and the first guy left a space between the windows and the wall, there were drips from stuff he put on, and it took us four months to get them to fix it. They wouldn?t return out phone calls and then they would send someone who would fix things but not what we thought was wrong. They kept trying to send the same horrible guy to us and finally they sent us a new contractor who took care of it. I think the price was competitive.

They were excellent. I was very impressed with them. The quality is excellent, especially on the front door. It was a custom size so they had to do some custom work, which I was afraid they wouldn't be able to match the existing architectural design such as the molding. The door is very large and not a standard door. They offered solutions to make it work and had to do some hand work. They did it seamlessly and you would not know that they had to do the extra work. They are one of the better companies that I have ever dealt with; especially with the way they treated my house. They were very clean. I have a 90-year-old house and ripping out windows can be very dirty, but they kept everything clean. I would definitely use them again. They were a little pricey.

Good product - after several attempts to replace scratched lockset, poor finish in several spots. Decent installation once it was underway - installation crew polite. Door seems to have a tight seal. Very poor to nonexistent customer service at sales and management level once contract was signed. Proceed with caution here. If we hadn't withheld large balance due, we might still be waiting.

It was a disaster. They would make appointments and not show up and the supervisor wouldn?t know where his men were. He sent the men here and then called them off the job because they had to be someplace else. It was not a good experience. They would call me back, but depending on who called I would get conflicting information. I would call one person, who would say that someone was coming that day, and later in the day when nobody showed up, I would call and they?d say that nobody was scheduled to come that day. They ordered the wrong hardware, the doors didn?t sit properly and they came back many times before they finally got it right. I was not really thrilled with the way the work turned out. I just got tired of it. We ordered the doors in the middle of April and they were scheduled to install on the 26th of May - we were still fooling around with them three weeks later. The hardware didn?t come for a month, and in between they were here at least 4 times. They had to paint the exterior trim because they didn?t have an aluminum siding color that matched what we needed. I couldn?t get them to send the painter. Then they sent the painter before they sent the carpenter to put up the trim. They would call and tell me that someone was coming and I would sit home all day. Fortunately, since I am recently retired, it wasn?t too bad, but I can?t imagine what it would have been like if I had been working and had taken time off from work. My husband took off the day that they were supposed to do the installation because they said they would have the whole thing done in one day. They were nowhere near done. They didn?t have the right pieces. The doors themselves are beautiful but the installation process was a nightmare. We spent $4500 on these doors. The doors are expensive everywhere. We had gotten other estimates, and I know that price-wise they were not that far out of line. The doors look nice now and yet they don?t fit exactly the way they should. They told us that double doors never really fit perfectly because you have to have a little play but they didn?t tell us that before. One installer that they sent was really good and when he showed up, he actually solved our problem, but the others didn?t really seem to know what they were doing. Actually, it was after I dealt with them that I joined Angie?s List. I would never use them again nor would I recommend them to anybody.

The service people came and fixed the windows and doors and did a good job. The crew was courteous and friendly. Their pricing seemed to be fair. My overall experience with them was good.

I did not have a good experience. I feel that they do not have any customer satisfaction. I had these installed in the winter and I know that they were not insulated around the door and windows because of the whistling. I had a heck of a time getting this company to recognize that the door was warped. I had to have 3 professional opinions to verify that I need to have them replace it. I feel that there were only 2 people that work there who care. I can't even say that I would buy anything there or have them install it, when you can go to a home supply store and buy Pella windows.

Their customer service is excellent.

They were on time, reliable, did a good job.

Pella Window Store offers a great selection of windows. I really like the style of these windows and the fact that they have the treatments built right in to the windows. The people who came to do the installation were very friendly and professional. They came on time. I was also happy with their responsiveness when there was a small problem with one of the windows. They came right out and made it right.