Benjamin Franklin Plumbing

It was a small job. But Tom responded promptly and got the job done fast and in a very professional way. The $50 trip charge was mentioned upfront so no surprise there. He even gave some maintenance tips before he left. Would definitely hire them again or recommend to friends.

They were friendly prompt, experienced, did a great job and they were clean about it

They responded promptly and got the job done well and fast.

Excellent communications. Answered my request in minutes. Fixed the problem the first time. The only negative is the $50.00 trip surcharge but aside from that everything went well.

Tom and his team did a great job in coming out and reviewing my old leaking boiler and gave me options and pricing for installing a new one. We went with the Energy Kinetics System 2000 which was a little higer in price but had better overall efficiency and will save $$$. Since my old boiler was leaking in the middle of a frigid January he came back in a few days and installed they system in 2 days. Very happy with Tom Brady the owner and the work that he and his team did when they were here. Now back to a warm house with a new efficient boiler. I would recommend Tom (owner) to anyone. He will also be doing an annual check ups.

Job took a while because a piece of the shower head broak off in the pipe, but your guy stuck with it, fixed the problem and cleaned up after himself. Very satisfied.

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I had an emergency with the fixture not able to shut off hot water from the bath tub on a weekend night. I called Tom and he came right out to the house and fixed the issue immediately. Tom was polite and professional. I will be calling with some future projects for the house. I highly recommend him. -- Ian

Called as an emergency repair. They came that day and repaired the problem. Very happy with services and company. Would definately recommend.

Tom from Elmi plumbing (and the follow up team) were responsive, punctual and reasonably priced. Will use again in the future.

I put in my request, clicked 'submit', and the phone rang immediately. It was Tom Brady!! He was willing to come over immediately, and it was after 7:00 on Saturday night! We told him it could wait 'till the morning, so he came over on Sunday morning, and gave up an option: He could do the job immediately or wait until Monday morning. He explained the price difference between Sunday & Monday, and even though the difference was substantial, we chose Sunday, or immediately. He started a few hours later, worked on our problem all day, and finished up by around 7:00 on Sunday night. I would never have imagined such quick service and efficiency.

Were able to accomodate a weekend appointmen. Knowledgeable and courteous. Fair pricing. Unfortunately, I had several leaks and they only fixed one, so they had to come out a second time to fix the other leak.

I recently decided to replace a 20 yr old water heater. I used service magic to find John Elmi Plumbing. Tom was quick to respond and give a quote. He gave a good price. He was able to accomodate a tight schedule I had, and installed within a few days of our initial call. He used a Bradford White 40 gallon. Tom had one of his employees perform the install. Let me say, it was fantastic. The guy was extremely nice, he answered all questions I had, and he did a great install, very detailed. I think it took about 3 hrs. He was very thorough, and careful, not a scratch on any wall or floor. I highly recommend!

Tom was immediately responsive and replaced our VERY leaky water heater with only a few hours notice. He was professional and took great care not to make a mess anywhere along the path it took to install the new one and remove the old one. Would hire him again for any job!

I would recommend this company to everyone needed plumbing services. His rates were fair and the plumbing contractors Tom Brady sent were professional and expert, not to mention nice guys. I am so pleased to have found a reliable plumber. Thank you!

I selected Elmi Plumbing after meeting three others recommended by Service Magic. Tom provided a very comprehensive analysis of my needs, and recommended additional elements that added value to the project. Bob did the actual installation, and did an excellent job. When he couldn't finish on the first day, he rearranged his schedule to finish up the next day. Both Tom and Bob were pleasant and highly professional. The job was completed within the estimated budget.

Tom Brady completed the project to my satisfaction but it took several months to schedule.

The service was scheduled promplty and the repair was executed flawlessly. Rob (the technician) arrived on time and was courteous knowledgeable and neat. His craftmanship and attention to detail made it a positive experience. I would (and will) recommend this company to a friend.

They did a great job and the problem was solved!

Quick response and good communication during process. Nice job!