Benjamin Franklin Plumbing

Benjamin Franklin called me straight away and was out to fix my sump pump in 4 hours. They were very professional and I would highly recommend them.

They arrived when they said. Evaluated what needed to be done. Completed the job in a timely and professional manner.

I needed a leaky water heater replaced. The work that was quoted was excellent. Additional work done, that was not on the original quote, was very expensive. And, they said because of the snow storm, it took weeks to get them to my home to do the work.

We had an urgent need to replace a water heater that had leaked all the water and we had not hot water at all during a very cold season. We called Benjamin Franklin Plumbing, left a message and they responded within the hour and were able to come and replace the water heater that same afternoon. The price was reasonable and the time for installation was right. We would definitely hire them again.

He was very nice, knew what he was doing and communicated well.

Great work by Marty but price of job is always high but quality is excellent. Tom Brady is nice and will work with you.

They did a great job and cleaned up before they left overall it was a great job.

They did a good clean job. The work was done properly and they did a good job.

Recommended other service not necessarily needed.

good work

Can't speak for the company as a whole, but the plumber sent to us was less than stellar. When done, informed me he "lost" the instruction manual to the new pump (found it right next to where he was working). When I asked about maintenance of the battery backup (adding water periodically) he said this type of battery wouldnt require that. A quick peek at the instructions said otherwise. Informed him that the lid had been sealed with silicone due to our radon issues, i discovered after the fact that rather than resealing, he stuffed back the old silicone he had cut out. And to top it off, I found the heavy power cord resting on top of the Float, which would prevent it from rising and triggering the pump to come on. Overall the quality of work was very poor. Customer service on the phone was good and courteous, and response was quick. Felt it was quite overpriced, though I was not in a position to get other opinions and ultimately agreed to the job. Again, i can't speak for the other plumbers or the company as a whole, but i feel i got a dud.