JOHN BURTON PLUMBING & HEATING INC.

Excellent! Louis & Burton Plumbing are great, trustworthy, punctual and responsive.

On time, very professional, cleaned area when finished and a job well done.

Luis was on time. Work took no more than 10 mins.

Made appointment for Monday 3/2/15 between 8:15 - 8:30. Received a call around 8:15 service was on the way. Kamile arrived around 8:30 evaluated the situation and started the job. I had brought a new facet encase the old one had to be replaced which it did (see above). Kamile advised the new facet was a good product and that replacements were available is needed. He placed a sticker on the inside of the kitchen cabinet below the sink with the facet's model and serial # on it encase there were any problems in the future and parts needed to be ordered. HOPEFULLY NOT! He finished the job in around a half an hour. He was neat. I had a sink installed by this company for my laundry around 2 1/2 yrs ago and the facets had loosened up. Kamile checked out the problem and explained that the washers can loosen up after initial installation. He repositioned the facets for me. I also inquired about replacing my hot water heater in the next few months. He checked out the water heater and stated he would give the information to John Burton so I can get a quote and put it in their files. Dwayne contacted my the next day gave me a quote. She advised she would put the quote on file and to contact her when I was ready to have the new hot water heater installed. I have worked with John Burton's company on several occasions. I have always been satisfied with their services.

Kamil arrived on time and performed the job well.

Bob showed up within 20 minutes of my initial call and quickly fixed our leaky pipe. He was professional and quick.

Arrived promptly on time, very friendly, got job done. Explained what parts would be replaced.

John was great. He a call me right back. Came to see us the same day. Offered a few choices and suggested we go with the cheaper easier route before we start an expensive project. It ended up being the best decision.

Everything went well. I received a phone call when the guys were on their way. They replaced my kitchen faucet and soap dispenser. The guys are very knowledgeable and personable. They also cleaned up when they were finished. I would definitely use them again.

Tidy, thorough job, as usual. I've been using Burton Plumbing for almost 15 years now for small to big jobs. Always satisfied with every aspect of the transaction. Highly recommended!

-on time -friendly -informative

They were great! They really helped us through a tough spot when we were headed out of town, moving, and we need them out that day to inspect something for the closing of the sale of the house. They came right out and fit us in, thank goodness, and all turned out well. They are a great company, and Dwayne in the office is very nice to talk to, too.

I called on a Sunday afternoon - I had left the leaky toilet situation going on for a while because it was only me and after all, I have another bathroom but family emergency arose and I was going to have a whole bunch of people staying with me starting the next day and I needed the toilet fixed first thing in the morning before going out to pick up the first wave of incoming. I got called back Sunday evening and I had someone in Monday at 8 and all was fixed in time for the rest of my day's emergency activities. It helps that I've used them before - but that's also why I called them without even thinking of trying to find anyone else on a Sunday night.

Many years ago I used John Burton exclusively for about three years. He was happy to run my new sewer line or a new water main. Basically, he would repair any big dollar plumbing job, but as time progressed would increasingly dodge any additional requests for leaking faucets, replacement valves, etc. with and quot;I don't have time todayand quot; or and quot;I can do it next timeand quot; or and quot;I'm too tired after fixing your furnaceand quot;. So I patiently waited over the course of two years and collected all the and quot;smalland quot; jobs thinking I would make it worth his time (in $$) to come to the house. The last time he came to my house he showed up in a bad mood and basically did one plumbing repair (the most expensive repair he could find in my list of small repairs) and and then in a truly annoyed tone told me he didn't do small repairs. W**? I outlined the repairs when I scheduled the call. Don't waste my day off from work waiting for you and then tell me you don't do small repairs. He has no people skills and his communication skills are marginal at best. He doesn't hesitate to blow up if you upset him. I never had him back to my house.

He came immediately, and did the work when he said he would. And did the work the first time, and charged a reasonable price.

The first job was the replacement of our original concrete utility sink, which had cracked. They replaced the sink with a fiberglass utility sink, hauled away the heavy, old sink, and did a quick change to our water softener drain pipe to align with the new sink. They were efficient with the install and the work done was very clean. New sink works great. The second job was to replace two water backup power sump pumps that both busted during Hurricane Irene. Burton came out and determined that the pumps were installed incorrectly by a different plumber and that is what caused them to stop working properly. They removed the old pumps and installed a slightly newer version of the same model, and then added the proper backflow check valve so that the new pumps wouldn't be overloaded and that the water being drained wouldn't mix with our clean house water. They were even able to credit me for the cost of one of the pumps because it was covered under warranty. Again, they were efficient and clean when they did these installations. Price wise, they were pretty reasonable, especially compared with some of the bigger companies.

It went very well. He cleaned up very well. I'd highly recommend him to anyone.

BURTON PLUMBING and HEATING They broke the wall in 2 places before they actually found the leak. After they broke the ceiling in the wrong place and cut through my heating duct, the workers called the owner John Burton to ascertain the price and sight unseen he quoted over a thousand dollars for work that he had not inspected. I was left with two large holes in my ceiling and a broken duct that I had to fix at my expense then he has the gall to rudely justify his outrageous price. Total cost to call Burton Plumbing, $1590.00 for a leak! The company is horrible and I wouldn't recommend them to anyone

The job done by them was okay. I don't think that they were quite professional in their feedback. They did de-winterize our house. I am in the house and they said few things about the plumbing that was done in the house even though it was not in their contract. They had told us that we would probably not get a permit on the plumbing work that they were talking about. They sounded pretty confident, but we ended up getting a permit on it. It gave me a little heartache until I got the permit on it. I just thought that they were not professional about what they had come to do. The price was okay and their quality was good.

It was very dissappointing! John didn't ask me about the warantee on the faucet he just ordered the parts and after almost a week he finally brought the parts to my home and installed them. When I saw the bill I was shocked and I called my manufacturer who told me that my grohe faucets have a lifetime warantee. The grohe representative even told me that they could ship the new parts to me for free and I could give them to John Burton and get a refund. This would have saved me $110., But John not only refused to consider this suggestion, he was rude and insulting about it. He acted as if I was trying to steal from him and he thought it ridiculous that I would expect him to remind me about warantees for parts - something that my good service providers always do. Then he called me back several times to rudely repeat himself and make a fuss about getting paid. I wonder what happened to John Burton. He had been my plumber for almost 10 years and in the past he has always been prompt and polite. He has just lost a good customer; I must have paid him thousands over the years. I will never use him again.

Certain things they did were fine, but they have no experience with the fire place.

Plumber arrived on time, called prior to coming. Unfortunately I didnt not hear the bell and had him waiting for 1 hour. Suprisingly he was still there and wasnt upset. Overall satisified and will use them again.

Called in the morning to get an appointment for them to come person we spoke to, said they would call back. They showed up 1 hour later to replace the pipe.

We’ve been working with them for awhile because we know the owner and he usually comes by the look at the house.

They did an excellent work and cleaned everything very well after the work. I have been using them for probably ten or twelve years and the experiences have been very good.