JOHN BURTON PLUMBING & HEATING INC.

Job went on schedule and within budget. One slight glitch occurred but was resolved promptly and completely. when supplier notified. During planning stage I could readily reach office by phone, or if busy, staff would return call promptly.

I was really impressed with this company. Very professional. Old school who take pride in their work and customer service and it shows.

Completely satisfactory, no further problems. They came the same day, saw what needed to be done, and did the work the next day. I have recommended them to a neighbor.

I purchased a new toilet. John's men picked it up and brought it to my home and installed it, removed the old one and completed the job in very little time.

Lou & Gregory from John Burton Plumbing & Heating came and did the removal of old furnace & installation of new furnace. Efficient, neat and excellent work. Took the time to explain operation of new furnace. Thorough clean up of work site afterwards. Very professional and very nice.

They charged me $1100, which is a little bit over the normal price. Most places charge $1000, and I don't know if that included tax or what. No water, I can't have that, or hot water.

Within a half day the job was done. Fair Price, Solid repair, little messy. All things considered, if needed i would call them again for future jobs.

LOU AND GREGORY WERE ON TIME. THEY WORKED AS A TEAM AND WERE CAREFUL ABOUT THE CONTENTS OF THE WORKING AREA. I HAVE USED JOHN BURTON PLUMBING FOR 35 YEARS. I HAVE RECOMMENDED THEM. WHEN I SEE LOU COMING UP MY DRIVEWAY I KNOW THE JOB IS DONE.

Plumbers showed up on time, service was quick & very satisfactory.

Greg and Luis were on time, courteous, and professional. They removed our old sink, returning same day later to install a new farm house sink. The installation went well.

guys were quick and efficient. the price was a little steep compared to big box competitors, but these guys were responsive and stand by their work.

John came over to assess problem. Same day plumber showed up earlier than scheduled and finished with a clean job in no time.

Overall Ok job but the fact that owner doesn't stand by his worker and keep his words spoiled overall experience. More details are as follows.... Hired John Burton for serving few items in my bathroom project. Among few other things, his team installed shower faucet. Some time later when my general contractor was done with rest of the tasks and bathroom was ready to use, we noticed that shower faucet was leaking. Johns argument is that it a manufacturing defect he is not responsible. What i am asking is why didn't they test it after the install notified me then? He is sorry about not testing it earlier. Sorry? After paying top dollars he expects me to get new shower and pay him again for getting his teams errors fixed. I showed leak to the plumbers at Loews come to conclusion that faucet was right and his team broke it by applying too much pressure. Any way it is on my lap now. Not a happy ending.

This company 's service is excellent. They really take care of their customer. They came in on time and had tried their best to solve the issue as early as possible. I feel happy with their excellent service.

They dealt with the emergency clog first (were here 20 minutes after I called). They came back within an hour to replace the toilet. They worked quickly and neatly.

I have used Burton for years. Very professional, fixed right first time, always come when they say they will.

On Thursday Jan 28 our drains stopped working and filthy water had backed up in the downstairs utility sink and bathroom. We called a contractor who could not find the cleanout for our main sewer pipe to the municipal sewer and had to do the snaking through a downstairs toilet. He concluded the main sewer pipe was seriously deteriorated and had broken. Next day was Friday, when he e-mailed an estimate of $10,500 to install a new sewer pipe and repave the driveway and fix any breaks in the sidewalk. Early on Friday I decided to get a second estimate, and called John Burton, who arrived about 2 hours after my request. John found the main sewer cleanout within about 5 minutes and was astounded the first contractor had not found it. He also found the first contractor had incorrectly marked the track of the sewer pipe, being off by about four feet. Later on Friday 29th he e-mailed an estimate to do all the work for $7,800, including $624 for a police officer parked by the driveway to control traffic while the excavator was operating, and $1,400 for repaving the section of driveway where the trench had been dug (repaving to be delayed about a week while the earth and stone in the trench settled, and has not yet been performed as of the time of writing, because a week has not yet passed.) | On Monday morning Feb 1 I called saying we wanted him to do the work. Wednesday morning his secretary called and said all the permits had been issued and a work crew including an excavator had been hired and the work would be done on Friday Feb 5. I was very very happy to hear this, because until the sewer line was replaced we had to very sharply restrict the amount of water dumped in our drain and had to forego baths and just use the toilets, and dump all kitchen water in the backyard. On Thursday we were visited by a man from the gas company who marked the gas line, and one from the water company who marked the water supply line, in order to avoid breakages. Early Friday morning it snowed for four or five hous, but the five man crew arrived on schedule on Friday morning and completed the work by nightfall. They dug a trench about five feet deep and three feet wide all the way from our house to the sidewalk. They discovered that the contractor who built our house had been extremely sloppy and had located the house end of the main sewer line underneath our front steps. They managed to dig far enough under the front steps to connect the pipe and to efficiently relocate the track. John Burton continually supervised the whole operation, from 10am to 5pm, except for maybe half hour for lunch, making sure everything was done right. The crew worked almost continuously and did not take any long breaks. The township inspector came at about 3pm and approved the work while the trench was open and the pipe was exposed. Subsequently the crew refilled the trench, packing it mostly with the giant pile of earth that had been removed, plus 12 inches of stone on top. The remaining earth was put in a dump truck. The work was carefully done without breaking the sidewalk or the concrete apron of the driveway. I am very well satisfied so far. As expected, the repaving of the trench has not yet been done, because the material in the trench has to settle first. ONE LESSON I HAVE LEARNED: Always get a second estimate !

I received a call from John (owner) Sunday 8/30 advising me he had moved his shop through an outside company and the screws needed to replace my toilet seat had been misplaced during the move. I told him I had made this appt over a month ago being I was going to be on vacation. He did express how sorry he was and that the pipe under the sink would be repaired. He said he'd make arrangements to replace the needed screws and work with me to replace the toilet seat. Monday 8/31 John Burton showed up @ 8:15 am just like he said he would. I showed him the problem in the kitchen and it was repaired within 15-20 minutes. He than asked to see what the problem was with the toilet seat.. He checked it out and said if I was patient he would have the problem resolved this morning. Dwayne from the office called and said Louis was on his way. Louis got to my residence within 10 mins. and started to work to remove the **** screw. After about 30-40 minutes he got the screw out but the toilet seat I purchased was universal and would not fit the non universal Kohler toilet. He said he be back shortly with a toilet seat that fit. Much to my delight he came back and installed the new toilet seat.. I want to thank John and his team for working with me to resolved this annoying problem. They were timely, neat, accommodating, and I felt the price was fair. I have done business with John Burton in the past and have been very satisfied with this company.

In time, well done, quick, less than half an hour. Absurdly overpriced, as this firm always is. I've used them before, but my friend found a good plumber (qualified) who is much cheaper, and I will use him in the future.

Repairs were made as per proposal. Additional work to reset old toilet was not on original proposal but was repaired without a problem. Luis is a gentlemen, efficient, friendly and cleans up.

Everything went very well. Kamil showed up when promised -- the office even phoned to let me know he was on his way. Very courteous and professional. All work was done in a timely manner. Clean up was done and garbage taken away. We are very happy with the results and would use John Burton Plumbing again in the future.

Received a call from John Burton that Kamile was on his way. He arrived before 8:30 which I was advised the appt time for arrival would be between 8:15 & 8:30. The water heater was installed within 2 hrs. Minimum clean up for me. I was quoted a lower price back in March but I was advised that before installed that the cost of water heater had gone up since March was a difference of approx. $80. I felt the cost of service was fair. Kamile also checked out my toilet. The seat had broken and I was not able to install a new one because of the way the toilet was manufactured. Was advised screws would have to be drilled out, replacement would be ordered, and I would be contacted for installation. I said I was on vacation and Kamile stated it would take a day or so for replacement to be delivered and he could install them this week. FYI Don't purchase Kohler toilets toilet seats are not universal.

We had a problem. Burton returned call promptly. Worker came & repaired problem and upgrade valve to protect from future problems.

I called at 7:50 am and at 8:30 am, Lou was at my house. He found the leak and fixed it. He did this in approximately 20 minutes and left everything under the sink in order & clean except that the leak was gone. You would not know a plumber was in my house.

The repair went extremely well. Lou the Tech arrived on time for the appointment, and immediately diagnosed the problem. He fixed the leak underneath the kitchen sink, and it has not leaked since the repair. Lou also gave me advice on what to look out for in the future, so I am aware if there is a future problem. Overall it was a pleasure to work with Lou, and I would definitely recommend Lou and John Burton Plumbing to my friends and family.